If there are issues connecting and you get a TLS error, the steps to resolve are:
If you want to see the data again, click the search button for the window and the data will reappear.
This means that live events support:
At this time, there are no other known issues with Theatre Manager and Big Sur. As a pragmatic approach, we always suggest updating one machine to apple's latest operating system when you are ready and ensuring that all the programs you use (Theatre Manager, Excel, Word, HTML editors, etc) work before upgrading all your computers.
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A number of changes have been made to add support for deferred revenues for projects. The significant changes are:
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In addition, the default holds are often the default Return to Hold seats for each performance. If they are not normally sold, then we can leave them out of the social distance associated seats.
If you decide to use entry zones, you will need to update your ticket face to include the entry zone field under theatre/venue information somewhere on your ticket.
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Note: There is one discrepancy when viewing background reports on MacOS - some fonts are not displayed properly, and as a result, print to PDF directly does not work.
The work around is to print the report and when asked about printer, save as PDF. |
Theatre Manager will download the update for the user automatically and all they need to do is click the Update TM button on a subsequent login.
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During a full install you may need to:
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For best results selling donations
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Introduces a very small enhancement to linked refunds within a household. If the order (containing the original credit card payment):
The fix is to lengthen the number of days in the past to allow linked refunds in merchant setup.
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For best results selling gift certificate and passes:
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so that:
eg: When a patron uses a coupon code that causes a sales promotion to be changed (through a sales rule), implement an additional check to make sure the sales promotion cannot be over used on a per performance basis. Eg, if they venue allows 10% off coupon and the 10% off sales rule only allows a max of 15 tickets per performance, Theatre Manager will allow the entry of the coupon (since another mapping might be allowed) but not discount a ticket to the performance if there are no more permissible uses of that one promotion.
Most venues are using 64 bit and have been for a having converted sometime during transition period over the past year. Thank you to all who have done so. There are a few workstations till running 32 bit which will see a more insistent message that Sept 15, 2019 is the final date that 32 bit will be supported.
After Sept 15, 2019, if you are still using 32 bit theatre manager, it will still continue to work for the foreseeable future. Apple released Catalina (OSX 10.15) in Oct 2019 and no longer supports any 32 bit application (after a 15 year transition) We suggest updating to High Sierra or Mojave before the release date if you still need to run 32 bit.
What the Sept 15, 2019 release date signifies is that all new features will be placed into the 64 bit version of TM and they may note be able to be carried back to the 32 bit version due to technology limitations. We'll do our best to make sure that 32 bit still runs, but there will be no big fixes or guarantees.
The VIP list alert that pops up when opening a patron (if the patron is on a VIP mail list) has been modified slightly to respect the access groups set the mail list. In other words, if an employee is not allowed to see the mail list due to access restrictions, they will not get a alert when opening the patron that the patron is on that list they cannot see.
Added some standard glossary shortcuts that can be used in almost any field. These are in addition to personal ones in your own glossary of shortcuts. Shortcuts are very useful when you need to type the same type of phrase repeatedly in fields like patron notes or report cards and save time:
The fields include:
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Attention all Authorize.net users
Authorize.net recently changed their policy on credit card refunds and will now only refund if:
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NOTE: The performance improvement is currently OFF by default so that maps should behave as they did before. If you wish to try this feature:
The problem was insufficient width at the bottom to show all buttons and the search fields. The fix was to remove text from the buttons to give more space (use the tooltips if see what the buttons will do, or use the context menu as an alternative)
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NOTE: printer preferences MOVED in this version into Setup->Hardware Preferences |
https://tickets.artsman.com/TheatreManager/1/online?bestavail=314&qty=0
If you prefer pick your seat functionality directly from the event list for all events, simply edit the link in rowTicketEventBuyButton.html
This avoids an issue where TM could have blacklisted shredded cards with the same first 4 and last 4 digits of a card number (since we don't know what the middle numbers are -- it is impossible to match with other patrons).
Merchant Profiles for patrons are managed by your service provider on your behalf and can be revoked should the patron's credit card get compromised, making them far safer since they are specific to your merchant account, your patron, and a specific credit card for them. They cannot be used by anybody other than you (so can't be stolen and be effective).
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Note: Merchant profiles for Bambora require 64 bit theatre manager for implementation and is not possible until the 64 bit migration is complete. (approx may 2019) |
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Note: Some Service Providers may charge for using merchant profiles and it may be a feature you need to enable for your online portal - please be sure to contact them before attempting to use this feature. |
This should make it quick to align the seats and the background as you convert to 64 bit Theatre Manager. Once you've done the map on one computer, it is good for all machines.
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If this describes your venue, set aside the last backup you have prior to August 8th, 8:00am eastern time (Monday morning. We will recover those past cards as time permits and wish us to do so.
Effectively, the main effect is that refunding to a credit card on file - will need you to ask the patron for the card to proceed. |
Currently there is only a Mac 64 bit version as well as the current 32 bit mac and windows versions. A windows 64 bit version is expected soon
If backup directory is configured in TM server, you can also:
Add security level access to:
Web Sales
Permission to manage an event online is occurs when three things are true: