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Authorization Tab

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The Authorization tab allows your organization to define some specifics around how the credit card merchant handles authorizations.

Parts of the Authorization Tab

Authorization Preferences

Box Office Duplicates Force without Notify checkbox - Transactions to the same card for the same value will not receive a warning indicating a possible duplicate charge to the credit card when checked. It is recommended you leave this unchecked
Force Without Notify Transactions to the same card for the same value will not receive a warning indicating a possible duplicate charge to the credit card when checked.
Internet Duplicates Choice of three Options:
  • Duplicate Forcing - Transactions to the same card for the same value will not be processed via the internet.
  • Always Force Duplicates - Transactions to the same card for the same value will be allowed via the internet.
  • Smart Force Duplicates - Theatre Manager will determine if the transaction should be processed based on the transaction details.
  • Smart Checking is recommended

Fraud Prevention

Send Address/Zip - Zip code and address is sent with the credit card information during processing for verification. This information can decrease processing fees in the USA where applicable.

Some merchant providers charge for this feature. Also be aware that making it mandatory in your web banking merchant account might cause some card rejections. We advise NOT needing strict AVS matching

Send Card Swipe Data - Card swipe data is sent during processing for verification. This can decrease processing fees where applicable.

If your merchant provider complains about sending swipe data, you might want to turn this feature off

Send CVV2/CID number - Send the CVV2 number from the back of the card.

  • Turning off this option means you pay a higher rates on cards (As of late 2018, turning it off may not be allowed by the credit card companies).
  • Turning it on means you should also require collection of CVV2 for each credit card payment method in code tables
  • IP Address Blocking - Allows the merchant provider to block web sales to specific IP Addresses.

    1st Transaction can be refund - Some merchant providers (notably Global Payments acting on behalf of some Banks) may not authorize the first couple of transactions if they are refunds, as a fraud prevention tool. The rules are actually set by the Bank and each service provider follows them. The best approach is to avoid a refund as the first transaction..

    It is recommended you leave this checkbox blank if you are using Global Payments. For other merchant providers, you can allow refunds as first transaction.
Timeout Maximum time, in seconds, Theatre Manager will try to process a card - 30 seconds is recommended.
Note: TM will wait for a response from the credit card provider up to the time out. If the credit card provider does not tell TM that it authorized the card in that time period, you can try again. Be aware that the credit card provider could still have authorized the first attempt. You will find out about that during end of day reconciliation and may have to void it to balance.
Last Transaction Displays the last tranaction number at the server