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How to Change a Merchant Provider

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If considering changing merchant providers, be sure to read about the impact and business ramifications for purchases done with the old provider that might need refunded un the future.
Before beginning this process, we suggest picking a time that will naturally limit any transactions that could be processed until the new Merchant account is in place. (i.e. earlier in the morning). A switchover can usually be done in 5 minutes or less.

If you wish, you can turn off web sales (only necessary for comfort).

The general steps covered below are:

  1. Preparing for the switchover to a new Merchant Account
  2. Switching Merchant Information in Theatre Manager
  3. Testing the merchant account
  4. Migrating Post Dated payments to your new merchant account
  5. Updating payment Ticket Face to print your New Merchant Account Information