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Theatre Manager and High Sierra Compatibility

We have tested Theatre Manager with High Sierra and we have seen limited adverse effects in our test lab. There has been one issue reported to support. Those wishing to update to High Sierra should be ok to do so subject to the following advice:

  • Update one Macintosh at a time.
  • Use that Macintosh for a week with Theatre Manager and all your other applications.
  • Let us know of any issues you encounter with Theatre Manager
  • Once you are satisfied that your first upgraded Macintosh works with all your applications (including Theatre Manager), then do another Macintosh and wait a couple of days
  • Alternatively, wait until version 10.13.02 of High Sierra comes out -- and then start the above process


The only known issue with high sierra is after updating some older mac mini's, printing tickets to an ethernet based ticket printer may cause TM to crash since apple also updated the EFI firmware.

The Future of Theatre Manager and 64 bit

Theatre Manager is currently a 32 bit application. A 64 bit version is expected early in 2018 (after which, the 32 bit version will receive limited support).


  • Apple has stated that OSX will not support 32 bit applications beyond High Sierra
  • Web Browsers in El Capitan and later support recent security enhancements for PCI whereas browsers in earlier versions are not being supported
  • Theatre Manager 64 bit will need OSX El Capitan (10.11) or later to run some of the new 64 bit features -and-
  • High Sierra is a free update to OSX users
  • We suggest users put plans in place to update OSX to High Sierra at a time convenient for your venue if you are using Yosemite or earlier (over the next few weeks to 9 months). There are

    It also means if you are already using El Capitan or Sierra, or High Sierra, you can use both 32 bit or 64 bit Theatre Manager without doing anything to your machines to upgrade them.

For Windows Users, there will also be a 64 bit version of Theatre Manager.

Third National Theatre Manager User Conference

Third National Theatre Manager User Conference

Save the Date for a Proctors/Arts Management Collaboration
REGISTER NOW for early bird pricing

Mon, April 30 - Thurs, May 4, 2018
at Proctors Theatre
Schenectady, New York.


Offsite Backups are a key way to thwart recent Ransomware viruses

While travelling home from the excellent TM2 conference (thank you all that attended), I saw an article in USA Today indicating bad guys had unleashed a ransomware virus for windows based on some leaked NSA tools. It hit places in Europe first and then some in North America.

In the vein of better be safe than sorry, we always suggest that venues make an offsite backup of their database on a daily basis. It is better if this backup is:

  • on a different network than the main database and/or
  • on an external drive that is physically disconnected from the server after the backup is done and/or
  • sent to an FTP site or machine external to the server and/or
  • sent to some cloud backup

The important concept is that if you do get hit by ransomware or malicious software, then you have a backup that is ‘airgapped’ on another machine that is not connected to this machine. It is also why recommend that the database sever never be on a domain - making it harder for a virus to propagate from a download.

Today, we are suggesting that everybody make a backup onto another device, especially if you have windows servers — and make it standard practice going forward. Copying todays backup to a USB key today and removing it is probably a good first step.


If you want to read about the virus.

There is some good news — apparently the makers of the virus software put a kill switch in it — and a particularly astute individual diagnosed this and helped mitigate the attack.


Those who are:
  1. using linux or OSX database servers are not affected.
  2. running their servers on our Cloud are not affected.
  3. using our cloud backup storage for offsite backups - have an offsite backup from last night at minimum

Regardless, making a backup just in case and copying to another machine is wise.

We apologize in advance if this might sound urgent (it is) .. and, like any cold prevention - better to stop it before you catch it. if you have any questions or need assistance, please let us know on the support email.

Orbital Mandating Use of TLS1.2 by End of May, 2017

We have received information that affects all merchants using any Chase Paymentech credit card authorization products.

In Theatre Manager (version 10.07.10 and later), all venues using Orbital will automatically be converted to the new URL's per Chase Paymentech's note. They informed us that, as of end of May 2017, all merchants authorizing credit cards with Orbital must be using TLS 1.2 for security and the new URL's only accept this high level of encryption.


If you use Orbital and have any issues authorizing credit cards, let us know and/or try the following.

Until mid May, 2017, you can revert the URL's by going into your merchant account setup for orbital and changing:

  • Primary URL: change back to
  • Secondary URL: change back to

OR address the issue permanently by:

NOTE: anybody using version 10.06.xx or earlier and Orbital for merchant services, will need to upgrade ASAP - otherwise Orbital's servers will stop accepting your payments.

Second National Theatre Manager User Conference

Second National Theatre Manager User Conference

Save the Date for a Proctors/Arts Management Collaboration
REGISTER NOW for early bird pricing

Mon, May 8 - Thurs, May 11, 2017
at Proctors Theatre
Schenectady, New York. advisory (for march 21, 2016) does not affect Theatre Manager

Venues using may have received an 'important Security Notice' indicating that processing network had a security problem during their upgrade on the evening of March 21,2016 between 4:13 PM and 11:49 PM Pacific time. In the advisory, says they inadvertently sent back the full 'unmasked card number' during an authorization request. The advisory also says is is subject to their confidentiality agreement and cannot be distributed.

This does not affect Theatre Manager users

We know the first thing our venues will want to know is if they are at any risk. So we are posting the answer, in advance, that TM does not store the full response string from - it only tracks the authorization code and CVV2 response code. From what we've read in the security advisory, you may disregard it completely.

Authorize.Net was broken, appears to be fixed

Updated April 6, 2016

For venues using, the issues authorizing cards was caused by making production server changes and eliminating an important bit of deader information in the credit card authorization response send back to Theatre Manager. As noted in the developer comments for the day, they removed an important bit of information - the 'content-length' header which contains the size of the message being returned. This is a very important part of all https requests - and was restored towards the end of the day.

April 5, 2016

If you use and Theatre Manager 10.05.xx, you may be running into issues authorizing and/or settling your credit card batches. indicated they would throw the switch to require TLS 1.2 sometime after they sent a warning letter to merchants in September 2015. In that letter, said they would follow the PCI council mandate for TLS 1.2 before June 2016.

Well, April 4th, 2016 is as good a day as any. We've had a few venues (using TM 10.05.xx) tell us that does not like the settlement message we've been sending for years while others (using 10.06.xx) are working fine. The conclusion is that threw the switch to require TLS 1.2

First National Theatre Manager User Conference

First National Theatre Manager User Conference

Save the Date for a Proctors/Arts Management Collaboration

Mon, May 9 - Wed, May 11, 2016
at Proctors Theatre
Schenectady, New York.


An Invitation to Learning

Proctors, in association with Arts Management Systems, invites you to the First National Theatre Manager Conference.

For the past 5 years, Proctors and other presenting houses using Theatre Manager in the North East have hosted annual regional conferences. Attendees coming to these friendly informative sessions have steadily grown and we are excited to extend this platform to a national level.

These conferences are aimed at employees and volunteers engaged in box office, marketing, patron development, database and server management, accounting, web sales, ticket scanning and other topics.

Specific details will follow in about a week.


Conference Organization

Arts Management Systems, beleives passionately that the best user conference experience is one that is owned and organized by the users themselves.

While our staff will host some topics, the user community will present some other really interesting sessions. If the past is any guide, expect a lot of interaction with your peers as well as revelations about the extensive capabilities of Theatre Manager.

Theatre Manager 10.06 released

It is with pleasure that we announce the release of Theatre Manager Version 10.06. There are many under the hood changes and enhancements based on suggestions from customers.

There are some key things to know about this version:

  • Theatre Manager has been audited for compliance with PCI-PA DSS 3.1 and the report is being submitted to the PCI council for approval. Theatre Manager has implemented PCI compliance requirements for nearly 15 years. Since 2008, the PCI council requires external auditing of our code and processes by a third party and we have recently finished the 4th successful biennial audit with Security Metrics in Utah. It is a big occasion for all of us.
  • Security requirements change constantly in the face of threats. This version of Theatre Manager meets the most stringent requirements for authorizing credit cards using TLS 1.2 encryption. Banks require this by jun 2016, or earlier - all credit card authorizations must use this advanced encryption. It means you could have up to 6 months to install version 10.06. Plenty of time, but earlier is better.
  • The responsive web pages have been very well received by everybody who has implemented them. This version contains some tweaks from feedback and become the standard pages deployed with the second gen listener and apache installers. The older style pages will still work if you prefer them.
  • Online Subscription Renewals have a new feature to allow easy renewal of all subscriptions in a patrons package, including removal/including of optional events.
  • Very easy implementation of google analytics of your web pages accesses, providing free completion statistics and page tracking. get a far better handle on your customer usage of your site. Just add the account to your Web Listener Setup - or let us help you do it.
  • and more...

Refer to the full release notes and installation instructions for more information

Google dropping support for XP, Vista, OSX 10.8

There has been a concentrated effort by Google and other major players in the internet to move people away from older web browsers that are built on flawed security standards. Here are some of the recent initiatives and announcements.

Theatre Manager is keeping abreast of these changes, many times on a daily basis. We continually update all of our software components to work with the latest security requirements.

What does this mean to your patrons and why is this a good thing?

You will likely receive sporadic reports from customers indicating that they are unable to purchase tickets from your web site using their browser. The answer is to help them understand that, for their own safety, commerce relies on high security. Moreover, all the current browsers are implementing this requirement and removing support for older browsers.

This is part of a concentrated effort on the part of Google, FireFox, Safari, Opera and Microsoft Edge to move people to a place of safety.

In many cases, all that a patron needs to do is switch browsers from older, no longer supported ones to the most current available.


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