If a patron calls the box office and asks for assistance with a web sale, the box office has two options -after- the patron has logged in to the web site. The Box office can:
- talk the patron through the sales process. If you look up the shopping cart, you can use the Web Log tab to see what the patron is doing -or-
- 'take over' the shopping cart on the patrons behalf after instructing them that they will no longer be able to continue.
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You might need to do this is the patron:
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![](/sites/default/files/images/note.jpg) |
To take over a shopping cart for a patron, the following must be true:
- Taking over a cart: the patron must have logged in to the web site -and- the cart must still be active -OR-
- Completing a checked out cart: there must be items in the cart that have not been checked out yet -and- the balance < 0 for the order -OR-
You cannot take over anonymous carts. Tickets in anonymous carts must expire due to cart timeout before they are accessible.
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![](/sites/default/files/images/WebSales/WebCheckout1.jpg)
Clicking on the 'Checkout' button provides a warning that you are about to take over the shopping cart for the patron and gives a chance to cancel the process. Once you continue with the checkout, the cart is marked complete and the patron will not be able to do anything with it.
![](/sites/default/files/images/WebSales/WebCheckout2.jpg)
As per the picture below, if you continue checking the cart out manually, Theatre Manager will
- Create an order
- Attach it to the shopping cart
- Sell all tickets in the cart and attach to the order
- Add all applicable fees, donations and anything else in the cart to the order
- Stop at the normal payment window so that you can finish the order by asking the patron for a credit card
Note: you can also ask the patron if they want any other tickets and purchase them manually as if this were a normal box office order.
![](/sites/default/files/images/WebSales/WebCheckout3.jpg)