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  • References include accurate, up-to-date, comprehensive information
  • Tutorials and How-To guides are led by needs of the user, Reference material is led by the product it describes
  • Although reference should not attempt to show how to perform tasks, it can and often needs to include a description of how something works or the correct way to use it
  • Examples of Reference material are Dictionaries, Encyclopedias or Glossaries
  • Software examples of Reference material are API documentation, class documentation or function documentation

Forgot Password Activity Log

This window shows a log containing a patron's forgotten password behaviour. The entries in the log are curated from:

Web Server Queue-It Setup

Queue-it is a pay-for-use service that creates a queue external to Theatre Manager server environment.

Refer to the built in queue that is free and is built into TheatreManager servers

Web Server Built In Queue

Theatre Manager's built-in queue is free to use. It is self-contained within your systems and leaves the traffic to be managed by the Web Server using Nginx and a very fast caching system.

It should reasonably work into many thousands of simultaneous visitors to your Web Servers.

Built In Queue

Store Timeout

Web Content Security Policy

Support for xFrames and Content-Security-Policy

xFrame Option Your options are
  • OFF (don’t include headers at all, everyone can put your site in an iframe)
  • SAMEORIGIN (Only the exact same domain can use iframes)
  • DENY (No one can put your site in an iframe) -or-

Web Listener Template Page Location

Template Page Management

Custom Template URL This normally is the address of the primary TM Web Server which has been designated to host your template pages. It will typically be an IP Address that looks like:


Web Server Setup

External Web Server Ticket Sales URL

Web Server URL The domain for the ticketing site. Normally, this should look like

Resource Reports

Following is a list and a description of the Resource reports.
Resource Shipping Manifest - Patron A shipping manifest report, grouped by patron, that breaks out what patron purchased what item(s) and the mailing address to ship the item to.
Resource Shipping Manifest - Resource A shipping manifest report, grouped by resource, that breaks out what resource item has been purchased the patron's mailing address to ship the item to.

QuickBooks Online

For step by step instructions on importing CSV or Excel files into QuickBooks, visit QuickBooks Support at Import Journal Entries in QuickBooks Online.


Factors That Prevent Tickets from being emailed

You may receive a message that eliminated tickets from being emailed from the box office that looks similar to the one on the right.

If tickets cannot be emailed to people, typical reasons are:


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