You are here

Attendance Tab

Subscribe to Syndicate
In the Attendance tab you can view the patrons who are attending a performance. As well, you can:
  • Set the attendance the day of the performance - Setting attendance allows you to track which patrons with tickets actually attended the performance.
  • Refund tickets - The refund function is for ease of use if:
    • on the day of the performance a patron decides that they would like to refund their ticket you can do so without having to change windows.
    • the promoter cancels the show and you want to mass refund of all the tickets back to the system and give patrons their money back
  • use the context menu to do a lot of things to the orders such as
    • Add tickets to an order
    • Pay for the order if it has a balance
    • Exchange tickets for another event if you are using this for a waitlist event or it is cancelled
    • Assign the ticket to another patron if somebody else is picking it up
    • Reprice the ticket for a gala so that you can add a donation when the gala ticket is purchased online
    • etc.

Parts of the Attendance Tab

Performance # Number of performance assigned in order of creation.
Performance Code Code assigned based on the week and day of the performance.
Performance Date The date of the performance.
Purchase # Purchase reference number.
First Name Patron's first name.
Last Name Patron's last name.
Company Company the patron works for.
Section Section the patron is seated in.
Row # Row the patron is seated in.
Seat # Seat number the patron is seated in.
Quantity Number of admittance per ticket.
Sets the attendance for the performance. This is only available on the day of the performance or after it has taken place.
Clears the attendance of the performance. This is only available on the day of the performance or after it has taken place.
Print the selected tickets for this performance that are not yet printed.
Does a Mass Refund of the selected tickets back to the patron using the credit card used to pay for the event.
Transfers the selected ticket(s) to another performance.