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Meeting Server SMTP/POP/IMAP settings

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Please be aware: there are gotcha's to using Gmail or Office 365 and we recommend against them.

If emails are not sending, please refer to the pending email troubleshooting section.

Meeting Reminder Email Setup

Email Address The Internet Email address for the company.

Meeting Reminder Outgoing Email

SMTP server The email server for sending batch emails.
User ID ID name required for email authentication.
Password Password required for email authentication.
Rate Limited Until If the field is visible, you will see a rate-limit timestamp. This indicates the next time that TM will attempt to send an email using this account since it believes you have reached your maximum allowable email limit as determined by your ISP.
SMTP Port Port to use for SMTP.
Timeout Timeout period.
Needs Authentication SMTP server requires password authentication. Encryption methods supported are:
  • NONE
  • LOGIN
  • PLAIN
  • CLEARTEXT
  • CRAM-MD5
Use SMTPS Indicate if the SMTP server requires SSL. If set, emails that are sent by the
  • second generation server will attempt SSL and TLS variants of SMTPS protocols automatically. This accounts for ALL emails sent by Theatre Manager.
  • 'Test Email' function (on this window) only supports SSL (not TLS). It means if your SMTP server only accepts TLS, you will get an 'fail' message. In this case, to test TLS:
This sends a test e-mail to verify that all settings have been entered correctly.
Default Acceptance Status For Invitations Select Needs Invitation or Don't Ever Invite to indicate whether Email invitations need to be sent out or not.

Meeting Reminder Incoming Email

Server Type There are three choices that can be used to tell TM Server how to handle incoming emails:
  • None - do not bother to try to retrieve and interpret scheduling email responses.
  • POP3 - reading incoming scheduling emails from a POP3 server
  • IMAP - reading incoming scheduling emails from an IMAP server. If you select this, you may need to specify an INBOX (if the default inbox is not inbox) and a a COMPLETION mailbox.
POP/IMAP server The email server for receiving incoming emails.
User ID ID name required for email authentication.
Password Password required for email authentication.
POP Port Port to use for POP.
Timeout Timeout period.
Needs Authentication SMTP server requires password authentication. Encryption methods supported are:
  • NONE
  • LOGIN
  • PLAIN
  • CLEARTEXT
  • CRAM-MD5
Use SMTPS SMTP server requires SMTPS. StartTLS (Transport Layer Security) is supported automatically.
This checks the POP Email server to verify that all settings have been entered correctly.