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Moneris Pinpad End of Day

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If you are using Moneris Pin Pads for authorizing credit cards at the box office, Theatre Manager will:
  • set the proper amount on the device for each authorization or refund
  • Capture the partial credit card and token to create the payment record in Theatre Manager
  • Interrogate the machine totals during end of day to make sure they match - and-
  • Settle each pin pad that has a balance on it when you do the end of day that includes cards processed on it
Normally, there should be no imbalances. However, if you do get one, it may look like the message below that tells you
  • Which merchant account is affected - in case you are using more than one
  • which pin pad is out of balance - if you are using more than one

 

Out Of Balance Correction

If you receive an imbalance it will tell you whether the discrepancy is in the totals and/or the number of transactions. You may have to go to the machine and find out which credit card charges should not be there and remove them from Theatre Manager and/or the device. Please contact Moneris for assistance removing them from the device if that is needed to balance to Theatre Manager.

The message will identify what Theatre Manager thinks is out of balance.