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Emailing Tickets from the box office

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Theatre Manager can be set up to allow one or both of:

If you find you cannot send an e-ticket, please refer a list of possible reasons why it cannot

Emailing (or printing) PDF tickets from box office

If emailing tickets from box office is enabled (and providing tickets meet the criteria described in the setup screen help), then tickets can be printed from:

  • The patron 'ticket' list (see image below - the print tickets button gets replaced by a print/email tickets button)
  • The order window on the payment screen
  • The batch ticket print process


If you select email tickets, or print PDD tickets and the system determines that they cannot be emailed or printed, you'll see a message similar to the image at the right.

Please refer to Factors That Prevent Tickets from being emailed for more information in this message.