Emailing Tickets from the box office

Theatre Manager can be set up to allow one or both of:

• emailing of PDF tickets from the box office after setting up company preferences (to allow email of PDF tickets) and then following instructions below
• printing of PDF e-tickets at the box office if necessary
• emailing invoices from the box office

If you find you cannot send an e-ticket, please refer a list of possible reasons why it cannot

Emailing (or printing) PDF tickets from box office

If emailing tickets from box office is enabled (and providing tickets meet the criteria described in the setup screen help), then tickets can be printed from:

• The patron 'ticket' list (see image below - the print tickets button gets replaced by a print/email tickets button)
• The order window on the payment screen
• The batch ticket print process

 

If you select email tickets, or print PDD tickets and the system determines that they cannot be emailed or printed, you'll see a message similar to the image at the right.

Please refer to Factors That Prevent Tickets from being emailed for more information in this message.