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Refunding a Fee from an Order

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To refund a fee from on order after a payment has been made, follow these steps:
  1. Find the Patron and open the Patron Window.

    For more information on finding Patrons and opening the Patron Window, click here.

  2. Click on the Order tab.

    For more information on the Order tab, click here.

  3. Highlight the order containing the fee you are going to refund.

  4. Click the Open button.

    The Order window opens.

  5. Click on the Fee button.

    Highlight the Fee to refund.

  6. Click the Delete button.

    The Delete Refund Fee warning dialog opens.

  7. Click the Delete button.
  8. Click the Payment button.

  9. Select the Refund Method.
  10. Click the Provide Refund button.

    You have refunded the amount of the fee to the patron.