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Altering the Header and Ad on the Print At Home and PDF Ticket

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Print at home tickets must be enabled in company preferences and for specific events before a patron can print them.
In the instructions below, the names of images and files are case sensitive. Please make sure they match exactly.

The default image at the bottom of the Print at Home and PDF ticket contains the text "A message from our Venue" and is titled ticketAd.png. This image could be replaced with marketing content or advertising from a Sponsor.

This web page provides instructions for:

  • Changing the default pageHeader or ticketAd for all print at home tickets
  • Creating a custom pageHeader or ticketAd for all performances of a single EVENT
  • Creating a custom pageHeader or ticketAd for a single PERFORMANCE

Sample PDF Ticket

 

Changing the default footer and/or header for ALL print at home tickets

The easiest way to update the header and/or footer for a print at home ticket is to create new files and place them into the WebPagesEN >> tmGifs folder.

  • pageHeader.gif - is the name of the page header file. In the example above, it is 75 pixels high and 700 pixels wide.
  • ticketAd.png - is the name of the add at the bottom of the page. The sample image is 200 pixels high and 700 pixels wide.

In general, the width of each of the images should remain around 700 pixels. The height of the images can vary as long a the total height of both images causes the print at home ticket to remain on one page. You could, for example, make the top image 50 pixels high and use the remaining pixels in the lower area.

The sample pages were crated with conservative hegihts. You could probably get away with at total of 400 pixels or more in height between the header and footer.

 

Changing the footer and/or header for a SPECIFIC EVENT

If you want to change the header or footer for a single event, you can create a web page that over-rides the header and/or footer. This allows you to have:

  • specific sponsors or instructions in the 'ticketAd.png' for an event or
  • a different header for your mainstage, or classes, or inventory or streaming events if you wish.

 

As an example, let say you want to change the header (and/or) footer for only event 109 (See No Evil).

Changing the Header
  • Make a new pageHeader.gif file:
    • call it pageHeader109.gif where 109 is the event number -and-
    • place it in the tmGifs folder.
  • Find the file called tmEventBannerDefault.html in the tmEvent Folder. If you cannot find it, please ask support to email it to you.
  • Rename it tmEventBanner109.html where 109 is the event number
  • Edit the file and change the link inside the file. The last line in the file will look like the line below.

    <img alt="Page Banner" border="0" src="<field>F_HTML_IMAGE_SERVER</field>tmGifs/pageHeader.gif"/>

    Change pageHeader.gif to be the name of the file in the first step, likely pageHeader109.gif as below.

    <img alt="Page Banner" border="0" src="<field>F_HTML_IMAGE_SERVER</field>tmGifs/pageHeader109.gif"/>
Changing the Footer
  • Make a new ticketAd.png file:
    • call it ticketAd109.gif where 109 is the event number -and-
    • place it in the tmGifs folder.
  • Find the file called tmEventAdDefault.html in the tmEvent Folder. If you cannot find it, please ask support to email it to you.
  • Rename it tmEventAd109.html where 109 is the event number
  • Edit the file and change the link inside the file. The last line in the file will look like the line below.

    <img alt="Sponsored Image" border="0" src="<field>F_HTML_IMAGE_SERVER</field>tmGifs/ticketAd.png"/>

    Change ticketAd to be the name of the file in the first step, likely ticketAd109.png as below.

    <img alt="Sponsored Image" border="0" src="<field>F_HTML_IMAGE_SERVER</field>tmGifs/ticketAdXXX.png"/>

 

Changing the footer and/or header for a SPECIFIC PERFORMANCE

If you want to change the header or footer for a single performance within the event, you can create a web page that over-rides the header and/or footer. This allows you to have:

  • specific sponsors or instructions in the 'ticketAd.png' for the performance or
  • a different header for a performance such as the final performance of a class, or for a touring or streaming performance
The performance number is found to the left in the list of performances on the event window.

 

As an example, let say you want to change the header (and/or) footer for only event 443.

Changing the Header
  • Make a new pageHeader.gif file:
    • call it pageHeaderPerformance443.gif where 443 is the performance number -and-
    • place it in the tmGifs folder.
  • Find the file called tmEventBannerDefault.html in the tmEvent Folder. If you cannot find it, please ask support to email it to you.
  • Rename it tmEventBannerPerformance443.html where 443 is the performance number
  • Edit the file and change the link inside the file. The last line in the file will look like the line below.

    <img alt="Page Banner" border="0" src="<field>F_HTML_IMAGE_SERVER</field>tmGifs/pageHeader.gif"/>

    Change pageHeader.gif to be the name of the file in the first step, likely pageHeaderPerformance443.gif as below.

    <img alt="Page Banner" border="0" src="<field>F_HTML_IMAGE_SERVER</field>tmGifs/pageHeaderPerformance443.gif"/>
Changing the Footer
  • Make a new ticketAd.png file:
    • call it ticketAdPerformance443.gif where 443 is the performance number -and-
    • place it in the tmGifs folder.
  • Find the file called tmEventAdDefault.html in the tmEvent Folder. If you cannot find it, please ask support to email it to you.
  • Rename it tmEventAdPerformance443.html where 443 is the event number
  • Edit the file and change the link inside the file. The last line in the file will look like the line below.

    <img alt="Sponsored Image" border="0" src="<field>F_HTML_IMAGE_SERVER</field>tmGifs/ticketAd.png"/>

    Change ticketAd to be the name of the file in the first step, likely ticketAdPerformance443.png as below.

    <img alt="Sponsored Image" border="0" src="<field>F_HTML_IMAGE_SERVER</field>tmGifs/ticketAdPerformance443.png"/>