Code Tables are used to control the values selected in user defined fields. The values entered for each Code Table category appear in a Drop Down, Pop Up field, or Calculated fields. You can add new values to the Code Tables, when nessesary, and you create as many values for the Code Tables your company requires.
You access the Code Tables through the Setup >> System Tables >> Code Tables Menu.
The Code Table Data Window opens.
To insert a value into an existing code table, you perform the following steps:
The Code entry dialog opens.
When inserting, the default is always "Active". |
The new code is now saved and added to the code table.
You can edit the value of a entry in a code table but by changing it you will be changing all records which used the previous value. |
The value will be changed in the code table and on all records which contained that value.
Changing the status of a code table value is a good way to remove a value from use temporarily. |
Some code tables allow setting up a default value to be used when inserting a new record into Theatre Manager. For example, if the salutation code table had a default value of "Mr. and Mrs." This feature reduces the amount of time it takes to input information into Theatre Manager. Values that do not change each time a new record is inserted can be predefined.
Single click the value to highlight it.
A bullet should now appear beside the value, signifing the default code table value.
Single clicking the value to highlight it. This will be the value that is marked by the bullet.
The default should now be removed. If the bullet has disappeared the process was successful. There is no longer a default value.
Merging Code Table Values can take some time as it depends on how many values you are merging and the number of times they have been merged. Make a backup of your database before you perform a merge on code table data. Click Here to learn how.
The Duplicate Search Options Window will open.
A Warning Window will open asking you to confirm the merge.
To determine if you can delete data from a code table, check the Delete Button. If the button is inaccessable (greyed out) no data can be removed from the table. Once a code has been assigned to a record it cannot be deleted. If you want to prevent further use of an value, and you can not delete it, disable it. Click here for more information in changing the status of a vaule.
To delete a value, you perform the following steps:
Do this by single clicking the value.
The Delete a Record confirmation dialog opens.
The Value is now be deleted and has been removed from the table.
When you launch Theatre Manager, the current values from the Code Tables are loaded into memory. Adding new values or editing existing values does not reload the values stored in memory for other employees currently logged onto Theatre Manager. To see any changes made, all users need to re-launch Theatre Manager to see all changes made by other users updated in memory.
To reload all the changes made to the code tables, you need to perform the following steps:
Any changes made to the code tables will be visible and available.
To use this feature, you need to do three things:
When you click on the popup, there are 3 options to choose from and which are explained below. These security access groupings are defined in code tables and need to be assigned to an employee.
All Groups | If you have access to all groups (form employee prefernces) or if the current record allows access by all employees, you will be able to set that 'all groups' have access.
This setting means that anybody may view or edit this particular record. |
My Access | The setting allows you to change the access of the current record to provide at least the same access that you have.
You cannot remove groups that you do not have access to, so that means if you only are assigned the box office and finance groups, and the existing record has box office and marketing, marketing will still have access. |
Custom | If you select this option, you will see a floating window like the image below. You will only see groups to which you are assigned and you can indicate which ones other employees will need to access the record.
If there are groups to which you do not belong and that are part of the security for this record, you will neither see them, nor be able to change them and they will always be put back onto the security string. This means you can
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The Countries in the code table list appear in the Country drop down list in the Patron window, Default Data, Maps, Web Sales, and other places using the Country drop down list in Theatre Manager.
You can shorten the list by setting countries to inactivate, or if a country is not a 'System' country, it can be deleted from the code table. If a country is not in the Code Table, it can be added.
For 'System' countries, Theatre Manager has built in controls for phone numbers, postal codes, and more. Currently these are:
For more information on how to access the Country table click here.
For information about editing values in Code Tables, click here.
The field settings are:
Staff can use all reasons that are active, including those that are marked not patron usable |
For information about editing values in Code Tables, click here.
To see where and how Course Attendance Reason is used in Courses, click here.
For information about editing values in Code Tables, click here.
Report Card Categories also have to be setup before Report Cards can be used. Go to Setup>>System Tables>>Code Tables to find Report Card Categories and assign values to it.
For information about editing values in Code Tables, click here.
Just like Categories, Report Card Ratings have to be defined in Code Tables before they can be used. Go to Setup>>System Tables>>Code Tables to find Report Card Ratings and assign values to it.
For instructions on assigning values to Code Tables, click here.Specific general ledger asset and income accounts are required to be defined prior to Creating Sales Entries and performing Deposits.
For information about editing values in Code Tables, click here.
Because these code table values are defaulted, you may not insert a new default account or delete an existing account, however, you can edit an existing account. The result values are the types of default accounts that must be set up in Theatre Manager.
You must assign a General Ledger Account number to each of the defaulted values. The general ledger accounts you use must be created to carry out the sole purpose of the default value.
Note: The donation main bank account and the transfer bank account have special meaning cannot be the same.
Refer to the help on setting up Restricted Donation Accounts for more information. |
The default accounts should not need to be edited or changed very often. There may be times which you need to.
For example: When upgrading Theatre Manager, sometimes new default accounts are added, or you may desire to change the account numbers on a yearly basis. Before editing a default account ensure that there is a general ledger account number that is set up.
Refer to Creating General Ledger Accounts for more information.
The Entry of Account Description Window opens.
If you do not already have a general ledger account number setup in G/L accounts do so now. Entering a G/L Account number here, will assign a general ledger account to the default account in code tables.
This field should be already filled in. You may change the name if you like, but it is not recommended.
The changes have now been saved.
Please take care setting up the accounts below. They are design to act like 'revolving accounts' for sales an receivables. If set up properly, the periodic outlet balancing process should be relatively straight forward. |
Account Purpose | Account Type | Description and what happens in your outlet | What happens in the other outlet |
A/R Ticket Sales Other Outlets Owe You | Asset |
If you allow another outlet to sell your tickets, an entry will be made to this account for the amount that they owe you. This is why it is normally an Asset account (receivables)
The offset account for the tickets will be the accounts in the accounting tab of the event setup window |
The other outlet will have taken the payment for the tickets and they will owe you money.
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A/R Commissions owed from other outlets | Asset |
When you sell tickets for another outlet, you can receive a commission for the sale (if they set one up in Commission Setup
The amount that the other outlet owes you
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Commission setup has an accounting tab.
When a commission is owed to an outlet, the accounts in the commission tab are used for the outlet:
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A/P Ticket Sales owed to other outlets | Liability |
This is the account used to track money you owe to the other outlet after selling one of their tickets. It is the reverse of the description of the 'A/R Tickets sales other outlets owe you' under the last column - what happens in the other outlet. Essentially, your outlet:
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This is also the reverse of the description of the 'A/R Tickets sales other outlets owe you' under the third column - what happens in your outlet other outlet. |
Commission Income from all other outlets | Income | When you sell a ticket for another outlet, any commission due to you is offset into this account. (see 'A/R Commissions owed from other outlets - fourth column') | When another outlet sells your ticket, the commission payable is placed into the account in the commission setup. (see 'A/R Commissions owed from other outlets - third column') |
items appear online in the sort order (alphabetical) and the external name is used to categorize and provide headers for each group. You can access various categories online using direct links in emails or web pages
Suggested values to enter into this code table for external name are:
There are 3 fields:
For information about editing values in Code Tables, click here.
For information about editing values in Code Tables, click here.
The Donor Giving Capacity values are displayed on the Donor Tab on the Patron Window. Click here for more information on the Donor Tab.
For information about editing values in Code Tables, click here.
The Code Table Moves Management is used to track interactions with Donors and Potential Donors. Moves Management can be used to track Patrons as relationships are built, donations given and contributions increase.
Click here for more information on the Donor Tab.
For information about editing values in Code Tables, click here.
The Donor 1,2,3 pop-up code tables represent the values under the Notes Tab of Donation Details.
These fields can be made manditory fields through the Mandatory Data Tab in Company Preferences. You can also change their names in the Appearance Tab of Company Preferences. This way you to customize Theatre Manager to your venue's requirements.
For information about editing values in Code Tables, click here.
The Donor 1,2,3 pop-up code tables represent the values under the Notes Tab of Donation Details.
These fields can be made manditory fields through the Mandatory Data Tab in Company Preferences. You can also change their names in the Appearance Tab of Company Preferences. This way you to customize Theatre Manager to your venue's requirements.
For information about editing values in Code Tables, click here.
The Donor 1,2,3 pop-up code tables represent the values under the Notes Tab of Donation Details. They can also be made manditory fields through the Mandatory Data Tab in Company Preferences and their names can be changed in the Appearance Tab of Company Preferences. This allows you to customize Theatre Manager to your venue's requirements.
click here.
Calendar Types are set in new Tasks as they are inserted into the Calendar in Facility Managment. There are "permanent" system Calendar Types built into Theatre Manager.
Facility Calendar Types are built-in codes you do not have to set up. While you cannot change the meaning of each of these, you can change the description to something more meaningful to your organization.
These are used as the general types for the Facility Task Types you will use to define the type of each task.
Click here, to learn more about Calendars.
For information about editing values in Code Tables, click here.
Click for more information about Resources, Resources, Inventory and Merchandise.
The default setting in Theatre Manager is the Generic group. Other groups can be added as needed.
Groups might be for internal resources and those sold on line. Examples might be:
For information about editing values in Code Tables, click here.
Click for more information about Resources, Resources, Inventory and Merchandise. The default setting in Theatre Manager is the Generic group. Other groups can be added as needed.
Resource Sub Groups are intended to be sub-classification within a resource group when items are sold online. For example, a resource group of Merchandise might have subgroups like
i.e. there is one Men's t-shirts with a bunch of sizes/colours on the web pages.
For information about editing values in Code Tables, click here.
The Facility Task Types are those that appear in the Task Information Window, Task Type drop down.
The Task Type Add window opens.
You can also choose a color for the task on a calendar.
The Default Security tab is now available.
You can now choose a security level. Security indicates which groups of employees can view/change information for tasks of these types when they are created. You can change any of these and they will apply to the next task of this type created. Prior tasks are not affected.
The types of activities your organization's volunteers engage can not only be set up, assigned and tracked inside Theatre Manager but if you have the Facility Module, Pricing Levels can be established and changed to reflect things like Overtime and Stat Holidays. You define pricing levels for the volunteer on the Facility Billing tab of a Volunteer's Activity window.
The Code Table Folder Name is used to categorize and organize Folders within Theatre Manager. At the current time, these Folders can be found when saving Form Letters or Mail Lists
You can create folders where you can store Form Letters and Mail Lists. It makes it handy to separate them by department, for example. You could have a Development folder and a Box Office folder. The Box Office would store all their Mail Lists in the Box Office folder - then when the Development staff go looking for a Mail List, they don't have to wade through all the Box Office Mail Lists to find their own. Folders can be used as search options in the Form Letter List and Mail List windows to ease the search time for the desired Form Letter or mail List.
The folders can be divided by department or person, or any other division you want.
For information about editing values in Code Tables, click here.
The Gender code table is also linked to the salutation table. If people pick a salutation, you can indicate the gender that is to be associated with the salutation. For example, Mr. generally translates to 'Male'. If a patron picks that as a salutation, Tm will help by setting their gender to Male, if it is set to the default of 'Unknown'
For information about editing values in Code Tables, click here.
Letter types are displayed in the Form Letters Window accessable through the Letters Tab.
Types allow you classify the types of letters that can be created and sent to patrons |
For information about editing values in Code Tables, click here.
The Media Types are used to maintain the type of press for members of the media.
Click Here to view the help on Media Management.
For information about editing values in Code Tables, click here.
items appear online in the following sort order:
Suggested values to enter into this code table for external name are:
There are 3 fields:
For information about editing values in Code Tables, click here.
The Marketing Code Table values are displayed in the Marketing Tab on the Patron Window. They can also be made manditory fields through the Mandatory Data Tab and their names can be changed in the Appearance Tab of Company Preferences. This allows you to customize Theatre Manager to your own venue's requirements.
For information about editing values in Code Tables, click here.
The Marketing Code Table values are displayed in the Marketing Tab on the Patron Window. They can also be made manditory fields through the Mandatory Data Tab and their names can be changed in the Appearance Tab of Company Preferences. This allows you to customize Theatre Manager to your own venue's requirements.
For information about editing values in Code Tables, click here.
For information about editing values in Code Tables, click here.
It is recommended that this code table be somewhat specific and contain between 10 and 25 key possible reasons for why patrons buy from your organization. Examples might be:
The Revenues by Why Did Patron Buy report is a great way to summarize this data for relevant events and periods of time.
You can make collection of this data mandatory for all orders by enabling the reason to buy option in System Preferences. |
For all values in this table, you will want to take care in where you make them available.
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For online donations, you will want a code table entry that:
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For information about editing values in Code Tables, click here.
The member card status codes are displayed on the Member Card Window. They are used as a reference as to the status of the card. Each card status may be set as 'active' or 'inactive'. Inactive card types do not count towards the maximum access card limit for a pass/Gift certificate setup-> edits tab.
Click here for more information on the Member Card window.
For information about editing values in Code Tables, click here.
The Code Table Age Codes is used to categorize personnel and/or volunteers into particular age ranges. If the age is unknown, then an age code Unknown may be useful. Age codes could also be specific birth years if required.
For information about editing values in Code Tables, click here.
Note: for addresses, you can indicate if 'Company/Title' should be printed on the address label or form letter address. This field would be checked for 'work' addresses, and not for 'home'. If the company name is not marked to be printed on an address (in codetables), it never will for labels or form letters |
For information about editing values in Code Tables, click here.
Every code table can have a default value indicated by the '•' at the left of the code table entry. This is important to set for the Location table as it affects which location is used by default. In the example below:
Locations on the web are a bit more granular and refer to the code tables for values, but do not use the code tables for position of usage.
For example, on the web you may want to:
to do this, you edit the file called constantPATRONCONTACTNEW.txt that is in the tmTemplates folder. In that file, you would have a number followed by a tab, followed by the name of the location from the code table. The number reflects the meaning of the contact data. Always put Email first. The following is an example:
4 tab Home where
so a reasonable list of entries are:
Number | Value | Description |
4 | Home | the default email address is 'home' it does at the top opf the new patron web page |
1 | Home | the default mailing address is also 'home' which goes in the address section of the web page. If you put a second address in this table, you could allow patrons to enter a work address or leave it blank. |
2 | blank | A blank entry means take the default location for a phone from the code tables. In the example of the code table above, it would also be 'home' |
2 | Work | means add a second entry field for another phone number and label it 'Work' |
2 | Cottage | means add a third entry field for another number and label it 'Cottage'
The above table do not have any entry for 3 (faxes) or 5 (web sites), so those options will not be presented to the user. |
There is a similar file called constantPATRONCONTACTEXISTING.txt with the same rules for existing patrons. Theatre Manager will always show all the data in the patron record and no more. If you want to have some empty fields for additional data, you can add more to the template.
For example, if you want to allow up to 3 phone numbers, then you might have a table of
There is a similar file called constantPATRONCONTACTLIMITED.txt with the same rules if you are using limited profile patrons to specify what those phone or emails will be called when a patron fills them in.
Name Suffixes are chosen from the Patron window. These can be included when sending letters to patrons.
For information about editing values in Code Tables, click here.
The example below provides some ideas for the relationship code table that you can enhance to suit your business and CRM requirements.
Making a relationship entry under one patron automatically makes an entry under the other patron. The code table allows you to create terminology that clearly defines both sides of the relationship. For example:
Use any pair of words that helps you define the relationship.
For information about editing values in Code Tables, click here.
The Patron Salutations code table is used to maintain the salutations on the patron and employee windows.
Default Gender | Setting the gender allows the gender to be automatically tagged in the patron's record when a salutation is applied to a patron's record. Then there is no guessing as to who you are talking with. Gender can be used in search criteria for reports, exporting and mail lists and are created in the gender table. |
Status | Allows the salutation be changed between Inactive or Active. Some salutations are not changeable and are marked as Permanent or System. This field is searchable. |
Available At | Select areas where the salutation can be used in the Box Office, Development, or Internet. More than one choice can be used. This field is searchable. |
For information about editing values in Code Tables, click here.
A blank salutation is set as a default by Theatre Manager. The default value in a code table is marked with a dot to the left of the entry.
This removes the blank default salutation.
If it has been used in a patron record, you will not be able to remove it. Mark it inactive.
The Code Table Patron Type is used to sort patrons records into categories. This information is used for Patron Records.
For information about editing values in Code Tables, click here.
This will ensure that Theatre Manager validates for the required number of digits for each card type, and have the correct numeric algorithm. An error message is displayed if the numbers are not entered correctly, to assist card entry.
Before changing the merchant provider for a credit card payment method, please read about the ramifications |
These built in payment methods are:
In Canada, make sure to set it for rounding to nearest $0.05
Please refer to Rounding of Cash Payments if you are in Canada or another country that requires rounding of certain payment methods.
While this features is typically used for cash, you can use on any payment method |
For information on how to access the payment method table click here.
For information about editing values in Code Tables, click here.
Inserting a New Payment Type is used to add options to the Payment Methods category.
Entering a new payment type in Code Tables requires entering a General Ledger Account number for the card type in the Chart of Accounts.
Click Here to learn how to access the Code Tables Window.
The Payment Methods Insert Window opens.
This is the short form of the payment description. This text appears as the code table lookup value.
This is the full description of the type of payment that you are creating. This text appears as the code table result value.
This is the GL number that you created in step one. Type in the full 8 digit account number or use the drop down list on the right side of this field to manually select the account number.
Click on the radio button that best describes the type of payment method you are inserting.
If a customer is paying via credit card, you must decide which credit card fields must be entered before payment can be accepted. The fields you may make mandatory are credit card number, credit card expiry date, credit card authorization number, and process card via credit card server. The last selection is available using Theatre Manager's Credit Card Authorization.
Selecting yes for any of these fields makes them mandatory fields.
For Credit Card processing a Merchant #, Service Charge G/L Account Number and Percent of Dollar Value or Dollar Charge Per Transaction are required.
The new payment type has now been created and is ready for use.
Before changing the merchant provider for a credit card payment method, please about
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Generally there are two aproaches:
In both cases, moving to a new merchant provider means any Merchant Profiles established for patrons will become useless.
The patron merchant profiles will be recreated under the new merchant account as each patron purchases in the future. They cannot be transferred from one merchant provider to another.
Lets say the value of the ticket you sell is $29.46. Any tax is calculated by Theatre Manager is purely on on the price of the ticket (not the payment) and this is what is posted to the sales accounts and all reports.
If a payment type has been used, it cannot be deleted. |
If you wish to discontinue a payment type, disable it. Click here to learn how.
To delete an unused payment type:
The Delete codtable confirmation opens.
The payment type is now deleted. Clicking the Cancel button will abort the deletion.
This is a versitile, customizable code table field you can use to flag specific performances. You can use it for display on the web and it can also be used like the Genre flag for TicketTrove. It can also be used for reports to narrow down searching for specific performances.
Using this field, you can also search for specific performances during the Ticket Sales.
If you are using this field for courses, Click here for more information.
For information about editing values in code tables, click here.
Genre is a general classification for events that is common to all Theatre Manager customers.
You cannot edit the Genre Table |
Currently, there are about 70 classifications which are used in the TicketTrove iPhone/iPad app to help customers find entertainment to their liking as well as on the event search window on the web.
Specifying a genre for an event is required.
You will need to update the genre setting for each future event on the Events and Dates Marketing tab to help users search for specific types of events in their interest area.
Click here for more information on the Events and Dates Marketing tab.
For information about editing values in Code Tables, click here.
Sales Promotions are able to be grouped into letter codes to help make them easier to read on a report. By assigning a letter to a group of Sales Promotions, you can categorize them in a report by their similarities. For example, you can use the letter 'S' to indicate all the Season Sales Promotions (Early Bird, Season, Flex Season) into one category. Then when running reports, you can run them based on Report Subtotal Group 'S', rather than selecting the promotions one by one. In addition, when running full reports on an event, you can subtotal all your
Or any categorization you choose.
You can set names for these categories so they are more meaningful to your organization in the Code Table setup for Promotion Sales Group.
For information about editing values in code tables, click here.
The Province/State Code Table is a list of Provinces and States in North America and recognized American states throughout the world. This list is primarily used for Web Sales.
The name Province can be changed to State (and vice versa) in the Appearance tab of Company Preferences. For more information on changing the title click here. Altering the Sort Value allows you to determine whether Provinces or States appear at the top of the list. They are assigned to Groups which sorted alphabetically. Each Province/State is then sorted numerically within the group.
For example, Provinces might be in Group 'A', and States in group 'B'. Within the Group, you would assign the Provinces A01, A02, A03, etc. The States would be given Sort Values of B01, B02, B03, etc. Since A comes before B, the Provinces would come above the States in the list. American users would do the opposite.
Depending on the region a default can be set. For more information on setting a Province or State as default click here.
For information about editing values in Code Tables, click here.
The values from this table are displayed on the Season Subscription Detail Window. They reflect if a patron changed the date which they were attending plays for their subscription. They also allow for better marketing records to be kept and provide another value which can be used in reports and form letters.
For information about editing values in Code Tables, click here.
The values from this table are displayed on the Season Subscription Detail Window. When the patron is renewing, you can record if they changed their season seats and where in the theatre they moved to.
This means better marketing records can be kept and provide another value which can be used in reports and form letters.
For information about editing values in Code Tables, click here.
The values from this table are displayed on the Season Subscription Detail Window. They allow for better marketing records to be kept and provide another value which can be used in reports and form letters.
For information about editing values in Code Tables, click here.
Tag groups are ways to conveniently group a number of different tags that you want to associate with records.
Tag Types allow you group or classify the tags in the tag setup tables |
For information about editing values in Code Tables, click here.
For information about editing values in Code Tables, click here.
The Transaction Types Code Table is a system table and cannot be changed. The values found here are a list of all the possible types of transactions that can be created and found in Theatre Manager. The result value is the actual transaction name, while the lookup value is a short form that is usually found on transaction reports, or inside the patron transaction tab. If you come across a transaction lookup value that you don't recognize, visit this code table to find its definition.
The Transaction type Values are:
Code Value | Transaction Description | Type | Sort Key |
PATRON or AUDIT |
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AC | Patron Card Viewed by Authorized User | N | audit | ACR | Coupon Redeemed | N | audit |
AEI | Patron Change-Internet | N | patron |
AIT | IT system notification | N | audit |
ALI | User logged in | N | audit |
ALM | Email password to user | N | audit |
ALO | User logged out | N | audit |
ALX | Lockout/multiple failed PW attempts | N | audit |
AM | Patron Merged | N | patron |
AP | Audit of Pricing/Promotion Setup Changes | N | audit |
APD | Audit of non deposited payment deleted | N | audit |
AS | Patron Added | N | patron |
ASI | Patron Added-Internet | N | patron |
AT | Audit of Operator Over-Rides | N | audit |
CREDIT CARD (No longer supported after Version 6) |
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COU | Credit Card Fee Over/Under | Y | credit |
CRD | Credit Received Deduction | Y | credit |
CS | Credit Card Fee | Y | credit |
CTF | Credit Card Fee Transfer From Patron | N | credit |
CTT | Credit Card Fee Transfer To Patron | N | credit |
DONATION |
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DEF | Donation Exchange From | Y | donation |
DET | Donation Exchange To | Y | donation |
DR | Donation Refund | Y | donation |
DRB | Donation Benefit Refund | Y | donation |
DRC | Donation Soft Credit Refund | Y | donation |
DS | Donation | Y | donation |
DSB | Donation Benefit | Y | donation |
DSC | Donation Soft Credit | Y | donation |
DTF | Donation Transfer From Patron | N | donation |
DTT | Donation Transfer To Patron | N | donation |
DU | Donation Unprint | N | donation |
DUR | Donation Reprint | N | donation |
FACILITIY |
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FEF | Facility Management Exchange From | Y | facility |
FET | Facility Management Exchange To | Y | facility |
FR | Facility Management Refund | Y | facility |
FS | Facility Management Sale | Y | facility |
FTF | Facility Management Transfer From Patron | N | facility |
FTT | Facility Management Transfer To Patron | N | facility |
MEMBERSHIP |
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MEF | Pass/G.C. Exchange From | Y | membership |
MET | Pass/G.C. Exchange To | Y | membership |
MR | Pass/G.C. Refund | Y | membership |
MRB | Pass/G.C. Benefit | Y | membership |
MRR | Pass/G.C. Manual Redemption | Y | membership |
MS | Pass/G.C | Y | membership |
MSR | Pass/G.C. Redeemed For | Y | membership |
MTF | Pass/G.C. Transfer From Patron | N | membership |
MTT | Pass/G.C. Transfer To Patron | N | membership |
FEES |
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OEF | Order Fee Exchange From | Y | fees |
OET | Order Fee Exchange To | Y | fees |
OR | Order Fee Refund | Y | fees |
OS | Order Fee Sale | Y | fees |
OTF | Order Fee Transfer From Patron | N | fees |
OTT | Order Fee Transfer To Patron | N | fees |
PAYMENTS |
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PD | Payment Post Dated | Y | payments |
PDD | Payment Post Dated Deposited | Y | payments |
PDR | Payment Post Dated Refund | Y | payments |
POF | Payment Move From Order | Y | payments |
POT | Payment Move To Order | Y | payments |
POU | Payment Over/Under | Y | payments |
PT | Payment | Y | payments |
PTF | Payment Transfer From Patron | N | payments |
PTT | Payment Transfer To Patron | N | payments |
INVENTORY |
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RIAD | Resource Inventory Adjustment | N | inventory |
RICI | Resource Inventory Check In | N | inventory |
RICO | Resource Inventory Check Out | N | inventory |
RIEN | Resource Inventory Tracking Ended | N | inventory |
RIH | Resource Inventory Held | N | inventory |
RIPR | Resource Received by patron | N | inventory |
RIR | Resource Inventory Released | N | inventory |
RIST | Resource Inventory Tracking Started | N | inventory |
RESOURCES |
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REF | Resource Exchange From | Y | resources |
RET | Resource Exchange To | Y | resources |
RR | Resource Refund | Y | resources |
RS | Resource Sale | Y | resources |
RTF | Resource Transfer From Patron | N | resources |
RTT | Resource Transfer To Patron | N | resources |
EXCHANGES |
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TEF | Ticket Exchange From | Y | exchanges |
TET | Ticket Exchange To | Y | exchanges |
REFUNDS |
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TR | Ticket Refund | Y | refunds |
SALES |
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TS | Ticket Sale | Y | sales |
MISC |
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ACR | Coupon Redeemed | N | misc |
TTF | Ticket Transfer From Patron | N | misc |
TTT | Ticket Transfer To Patron | N | misc |
TU | Ticket Unprint | N | misc |
OUTLET |
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XR | Outlet-Donation refunded for another Outlet | Y | outlet |
XS | Outlet-Donation sold for another Outlet | Y | outlet |
YR | Outlet-Pass/G.C. refunded for another Outlet | Y | outlet |
YS | Outlet-Pass/G.C. sold for another Outlet | Y | outlet |
ZEF | Outlet-Ticket exchange from for ticket own | Y | outlet |
ZET | Outlet-Ticket exchange to for ticket own | Y | outlet |
ZR | Outlet-Ticket refund for ticket owned by | Y | outlet |
ZRC | Outlet-Commission Payables to Other Outlet | Y | outlet |
ZRS | Outlet-Sales Payable to Other Outlet | Y | outlet |
ZS | Outlet-Ticket sale on behalf of another | Y | outlet |
ZSC | Outlet-Commission A/R from Other Outlet | Y | outlet |
ZSS | Outlet-Sales A/R from Another Outlet | Y | outlet |
Click here to download a PDF of the Transaction Types Codes List
The Traveling Troupe code table affects the Traveling Troupe buy window. The result values are listed on the troupe buy window in the order you would like them to be displayed (Lookup Value). The Result values are important "times" for the traveling troupe. A call time is assigned to each value in the buy window. This is so a troupe manager can print a daily report of the troupes activities for the members of its troupe.
For information about editing values in Code Tables, click here.
This is a listing of the various units of measure recognized by the program. They are "permanent" system values built into Theatre Manager and cannot be edited or amended.
The types of activities your organization's volunteers engage in can be set up, assigned and tracked by Theatre Manager. This page shows you how to set up those activity types.
Refer to the video help on volunteer management for more information. |
Click here, for more information on setting up Volunteer Activities.
The Status tab is used to indicate if the volunteer/personnel activity code is active or inactive as well as where it might be used.
The permissions will allow:
If this activity code is associated with the person for a particular event, the following indicates what they can do online. The employee/volunteer will need to pull up the event/performance online in a web browser.
Permission | Meaning |
View performance Revenue | Allows the Producer or Promoter of an event to view performance revenue for the event that they are assigned to |
View attendance | This means that the Volunteer/Employee/Promoter can view the patron information for people who have purchased to the event o the course. |
Set attendance | This means that the employee/volunteer can set or clear attendance reasons for the patron for each class or event using a tablet or computer. This is not meant for high volume attendance tracking - more for courses and really small events. |
Add (sell to) patrons | If enabled, the employee/volunteer can add NEW patrons to the course. It is designed for those kinds of classes where people can just show up - and then be enrolled by the instructor. |
Remove (refund) patrons | If enabled, the employee/volunteer can remove people from the course/class and issue a refund to the patron in form of a credit (eg pass/gift certificate). |
Reschedule performance | Allows the employee/volunteer to change the date and time of a class within the course |
Duplicate performance | Allows the employee/volunteer to add extra classes to the course. |
The web permissions are described more fully in the Web Permission Page.
If you create this type of activity and add it to a patron, you can:
The web permissions are described more fully in the Web Permission Page.
If you create this type of activity and assign it to a patron, you can:
You can even track which events they have viewed and how often by looking at web logs.
To see current billing rates for anyone already associated with this activity, click the Review Rates button. The same window will pop up if you change the default billing rate, giving you an opportunity to change or leave alone the billing rate for anyone associated with the activity.
Personalizing your volunteer recognition component of your program is the best form of showing appreciation for the contribution of volunteers. In this code table, you add the details for your awards.
For information about editing values in Code Tables, click here.
The Custom Volunteer Field 1 (Volunteer Eye Color) field can be customized to suit client needs. The field can be renamed and drop down options edited to reflect client needs. This drop down field is found in Patron Records and Personnel Management.
For information about editing values in Code Tables, click here.
The Custom Volunteer Field 2 (Volunteer Hair Colour) field can be customized to suit client needs. The field can be renamed and drop down options edited to reflect client needs. This drop down field is found in Patron Records and Personnel Management.
For information about editing values in Code Tables, click here.
The Custom Volunteer Field 3 (Volunteer Instrument) can be customized to suit client needs. The field can be renamed and drop down options edited to reflect client needs. This drop down field is found in Patron Records and Personnel Management.
For information about editing values in Code Tables, click here.
The Custom Field #4 (Volunteer Vocal range) code table can be customized to suit client needs. The field can be renamed and drop down options edited to reflect client needs. This drop down field is found in Patron Records and Personnel Management.
For information about editing values in Code Tables, click here.
The Volunteer Hour Ranges code table Used to summarize volunteer hours in the Volunteer Hour Summary Report.
For information about editing values in Code Tables, click here.
The Volunteer Shift code table can be customized to suit client needs. The field can be renamed and drop down options edited to reflect client needs. This drop down field is found in Patron Records and Personnel Management.
For information about editing values in Code Tables, click here.
The Volunteer Status can be customized to suit client needs. The field can be renamed and drop down options edited to reflect client needs. This drop down field is found in Patron Records and Personnel Management.
For information about editing values in Code Tables, click here.
The Workflow tab allows you to create and manage different notification types for Internet and Box Office Sales.
Click here for more information on WorkFlow Notifications.
For information about editing values in Code Tables, click here.
Markups and discounts can be percentages or fixed amounts. For Example:
A sales promotion can combine a discount and a markup. For Example:
Ticket prices before tax are calculated as:
Sales Promotions Codes are accessed through the Setup >> System Tables >> Sales Promotions Menu.
The Sales Promotions window opens.
Click here for a detailed description of this window and it's functions.
Sales promotions are used during the ticket purchase process to indicate how the base ticket price is to be altered to arrive at the final ticket price. A sales promotion is a discount, a markup, or a combination of both that is added to a ticket at the time of purchase. A ticket sold at "full" price has a sales promotion that has a no markup and no discount.
Markups and discounts can be percentages or fixed amounts.
A sales promotion can combine a discount and a markup.
Ticket prices before tax are calculated as:
Promotions must be available at other outlets before a performance can be sold at the other outlets.
Sales Promotions Codes are accessed through the Setup >> System Tables >> Sales Promotions Menu.
Inserts a New promotion. For more information on inserting new sales promotions click here. | |
Opens the edit window for the selected promotion. For more information on editing sales promotions click here. | |
Creates a copy of the sales promotion. | |
Deletes the selected promotion. For more information on deleting sales promotions click here. | |
Generates a report of the listed sales promotions to the screen or default print location. | |
Exports out the listed sales promotions in a tab-delimited format. | |
Sets the selected promotion as the default. | |
Enables the selected promotion. | |
Disables the selected promotion. | Promotion | Search option for sales promotions |
From | Starting point for search |
To | Ending point for search |
The type of promotions you wish to view: All, Active, Inactive | |
Promotion | The descriptive name of the promotion. |
Desc (External) | The external description of the sales promotion to be printed on a ticket or displayed on the internet. |
Group | Group letter the promotion belongs to. |
Map Letter | Letter that will appear on the map for this promotion. |
Coupon | A coupon is required for this promotion. |
Discount $ | The dollar discount for the promotion. |
Discount % | The discount percentage for the promotion. |
Markup $ | The dollar markup for the promotion. |
Markup % | The markup percentage for the promotion. |
Ticket Fee 1 | Ticket Fee 1 value. |
The Sales Promotion Detail window is where you enter new, or edit sales promotions.
The Sales Promotion Code window can be broken into 3 parts:
External Description | The descriptive name of the promotion. |
Exclude Price Codes | The price codes which the promotion cannot be used with. |
Report Subtotal Group | Select from the drop down list, the appropriate grouping to use to subtotal similar promotions together on reports. You can add more groups in the Promotions Sales Groups. Click here for more information. |
Map Display Letter | The letter to display on a graphical map when a ticket is sold using this promotion. |
Subscription Hold Letter | The hold letter to display on a reserved seating map in a control house, when a ticket is held for a subscriber using this promotion as part of the subscription process. |
Ticket Type for G/L Posting | The ticket type to which the promotion applies. Availble are:
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Ticket Face # | Sales promotions can print an extra ticket under certain conditions, for example a restaurant voucher if it is a Dinner and Show promotions. |
This is a very powerful tool to help you figure out ticket pricing if you are applying fees, discounts and commissions.
This window is broken into four columns:
Notes about tax rates set in this window:
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Ticket Pricing Options | Tax Rate |
Calculation Options
Enable or disable |
Sample Price Calculator | ||
Price
=Base Price for Ticket Price Code |
-Discount | Used to decrease the base ticket price by a fixed dolar amount OR by a percentage | This tax rate setting is only for sample calculator to provide an idea.
The Actual Tax Rate comes from tax rate on the performance. |
Apply the Dollar Discount First. This means that any percentage discount is applied after the dollar discount is applied. For example: 1$ off and then 10% off that calculation is different than $1 off the original price plus 10% off the original price. | Displays what the values you have entered do to change the price. |
+Markup | Used to increase the base ticket price by a fixed dolar amount OR by a percentage |
Apply the Dollar Markup First. This means that the dollar amount is added to the price and then any percentage amount is added on top. Eg. $10 added to the price, followed by 10% on the total is different than $10 added to the original amount plus 10% of the original price.
Always add the Markup - means add the markup amount even if the price of the ticket starts at zero (comp) or gets discounted to zero. it is away of making a ticket a fixed price and can be used for things like a youth ticket anywhere in the venue or a fixed amount of a tip added at dinner theatre, even to comp tickets. |
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and round to the nearest | Indicates if the base price is to be rounded BEFORE adding fees and taxes. |
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+Ticket Fee 1 | A ticket fee added to the base ticket price by a fixed dolar amount OR by a percentage | Choose the tax to apply from the Drop Down List | Always Add Fees | ||
+Ticket Fee 2 | A ticket fee added to the base ticket price by a fixed dolar amount OR by a percentage | Choose the tax to apply from the Drop Down List | |||
+Ticket Fee 3 | A ticket fee added to the base ticket price by a fixed dolar amount OR by a percentage | Choose the tax to apply from the Drop Down List | |||
and round to the nearest | Indicates if the base price is to be rounded AFTER adding fees and taxes. |
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Commission Table | Opens the Commisions Setup Lookup to apply a commission |
If a performance is to be sold at another outlet, the promotion slected will require a Commission. |
Use For Sales |
Enable the appropriate check boxes for this promotion:
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Can be sold between | Enter the dates for when the tickets can be sold From and Through | ||
Can be used |
Enable the appropriate check boxes for this promotion
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Base Price | The Lowest and the Highest price of the ticket the promotion can be appied to | ||
Maximun Use |
The maximum number of time a promotion can be used
For Example: the first 50 tickets get a discounted rate | ||
Coupon Requirements |
BOX OFFICE has a special meaning. It tells the system that in order to get this promotion/discount, the patron must present a coupon to you at the box office that verifies eligibility for the discount. An example might be:
In such cases, the order ticket print status is automatically set to HOLD @ WILLCALL FOR COUPON regardless if the patron asks to have their tickets mailed.
ONLINE has a slightly different meaning. If you mark that a coupon is required for an online sales (for the same reasons as above) and the ticket is printed-at-home, Theatre Manager will:
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Coupon Requirements Note | When a patron buys online and the print at home setting requires a coupon, you must also enter a note in this field. This provides the box office staff (and the patron) some instructions what they have to do to validate the ticket. This is printed on the upper left corner of the print at home ticket, per the sample. | ||
Notifications | If necessary, select the appropriate notification from the drop down list |
Plug-Ins are special code segments designed specifically for your Theatre that affect how the sales process works. For example, a sales promotion plug in might look at the number of tickets and change regular sales to group sales of tickets automatically.
Click the Plug In button to open the the Plug In List Window.
The Performances tab, allows you to veiw indepth information about the Plays / Events / Performances you want to apply the promotions to.
Opens the highlighted Performance in the Performance Detail window for editting. Click here for more information on editing a performance. | |
Disables the current sales promotion from the selected performance(s). To enable the sales performance again, you will need to edit each performance or mass enable from the sales promotion list. | |
Clicking the Transactions button, opens the transactions list window to show the transactions related to the selectd performance. | |
Allows you to find specific performances to select from by selecting an option. | |
From / To | You can further refine the displayed list by entering from or to information related to your selection in the drop down list. |
Click the Search button to find the performances that match your search critera. |
Allows you to insert a new transaction record. | |
Opens the Transaction Detail window for the selected transaction record. | |
Deletes the selected transaction record. |
The functions available are:
Help - opens the appropriate page in the online help. | |
New Adds a new record. | |
Save - Saves the current entry. | |
Duplicate - Duplicates the current entry as a new record. | |
Revert - reverts the current entry back to the last time it was saved. | |
Delete - removes the current entry from the listing. | |
Print - prints the current record to the default printer. | |
Spell - Checks the spelling in the appropriate fields. |
For example: If an 'Early Bird Subscriber- 20xx' promotion was created for each and there is no possibility of re-using them, you could merge all the old ones into the current one. The discount calculations will be lost - but the meaning - on each ticket from the past - will still be clear as it will say 'early bird subscription'.
It is suggested that you only merge promotions where the meaning is similar and they are not likely to be used again.
The steps are:
One promotion is set as the default promotion. This is the promotion that is initially displayed in the promotion portion of the sales window when selling tickets. The name of the default promotion is listed beside the set default button on the lower left portion of the promotion window.
If no default exists, then the words "No Default" will appear beside the button.
To mark a promotion as the default, you perform the following steps:
The Sales Promotion List window opens.
Single click on a promotion to select it.
The status bar displays the name of the default sales Promotion.
Just as a default promotion can be set, it can also be removed. To remove the default setting from a promotion follow the steps outlined below. If you just want to change the default promotion, you do not have to remove the current default. You can just set the new default the same way that was described in the section "Setting a Default Promotion".
Single click on a sales promotion to select it.
The bar at the bottom of the window now states No Default Sales Promotion had been selected.
To Add a new promotion, you perform the following steps:
The Sales Promotions list window opens.
The Promotion Detail Window opens.
Try to give the promotion a name that is relatively self explanatory.
For example: If the promotion is a buy one get one free type of admission, name the promotion 2 for 1. Refer to Promotion Ideas Page for more promotion description examples.
The effective date is the date that the promotion takes effect, the thru date is the date that the promotion is good until. If the promotion does not have time constraints leave the date boxes empty.
Excluded Price Codes are Price Codes that should not be effected by this Sales Promotion
Report Groups are a single letter or number that are used to group similar promotions together on reports. A subtotal will be printed for each group on reports. Classification of promotion codes make revenue reports more meaningful. Eg. The following groups could be used to classify your promotions:
A - Single Ticket Sales (regular, 2 for 1, General Admission).
D - Special Benefit Promotions (Dinner, Opening Gala, Development Events).
G - Group Tickets (Senior homes, Brownies).
M - Media Tickets (Critics, Editors).
S - Season Tickets (Earlybird, Season).
Z - Comp Tickets (Listed with a 'Z' so they appear last in reports)
These letters can be further defined in Code Table data.
This is the letter that will appear on the seat in the Map
This is where you can setup three levels of ticket fees. You can also decide which taxes will be applicable to those order fees. Once again clicking on the check box for that tax desired. Refer to Promotion Example Page for examples of Per Ticket Fees.
Similar to the report groups, these classify similar sales promotions together. There are four possible selections to choose from. Regular Admission, Season Ticket, and three user defined fields. These promotion types are used in the same manner as the report groups.
Here is where you enter a markup and/or a discount for the promotion. You can create a discount or markup based on dollars or percentage.
For example: You can create a discount of $10.00 or 25 % off of a given ticket price. You can also create a markup of $5.00 or 15 % on a given ticket price.
You can also use the markups and discounts in conjunction with each other, such as, create a promotion that has a discount of 100 % with a markup of $7.00. This promotion used on any ticket will yield a ticket with price of $7.00.
You can also decide which taxes are applicable to the promotion. Click on the check box for the taxes that should be included.
This finishes the process and saves the promotion. Refer to the section on Selling Tickets for details on how to apply the promotion during a ticket sale.
Over time, promotions can change and will need to be updated.
To update a Promotion, you perform the following steps:
The Sales Promotions list window opens. Enter any search parameters and click the Search button to display a list of promotions that match your criteria.
The Promotion Code Detail Window opens with the data for the selected promotion.
This saves all the data you have changed. The new data will be displayed in the Sales Promotions Window.
To Enable a batch of promotions, you perform the following steps:
The Enable Promotions for Performance dialog opens.
The Play List window opens.
You can not add multiple Plays / Events at the same time. They need to be added individually. |
The Enable Sales Promotion confirmation dialog opens.
If you want to allow a performance to be sold at another outlet, a promotion code must be enabled for that outlet. To enable a promotion for another outlet, you perform the following steps:
Click here for more information on opening the list window.
The list of available promotions for that outlet is displayed.
The Exclude Price Codes field can be used to prevent a Sales Promotion from having access to the specified prices. It's designed increase the efficiency of a Sales Promotion and prevent a ticket from being sold at the wrong price point.
The Sales Promotions list window opens. Enter any search parameters and click the Search button to display a list of promotions that match your criteria.
The Promotion Code Detail Window will open with the data for the selected promotion.
Close the Promotion Detail window.
Sales promotions can be enabled or disabled in a batch mode using the 'Enable' and 'Disable' menu items on the sales promotion list window.
To Disable a batch, you perform the following steps:
The Disable Promomotions for Performance dialog opens.
The Disable Promotions Confirmation dialog opens.
If a promotion has been setup incorrectly or expired you can delete it. You cannot delete a promotion which is being used on current tickets or transactions.
To delete a promotion, you perfrom the following steps:
The Sales Promotions list window opens. Enter any search parameters and click the Search button to display a list of promotions that match your criteria.
Clicking the delete button opens one of the two following dialogue boxes:
The promotion will then be deleted and removed from the Sales Promotions Window.
To cancel the deletion of the selected promotion, click the Cancel button.
The following examples are some ideas and suggestions, they do not have to be implemented.
Single Ticket Promotions (Promotion Report Group R)
- 2 for 1
- Regular
- General Admission
- Senior Special
- Member Discount
- Sponsor Discount
- Rush seating
Complimentary Ticket Promotions (Promotion Report Group C)
- Staff
- Promotional
- Media
- Volunteer
- Artist
- President
- Other
Season Ticket Promotions (Promotion Report Group S)
- 5 play
- 3 play
- Season Early
- Season Regular
- Flex Pass
Group Ticket Promotions (Promotion Report Group G)
- Group 10 +
- Group 20 +
- Asset Replacement Fund
- Ticket Handling Charge
- Order Handling Charge
- Phone Order Fee
- Credit Card Order Fee
- Mailing Ticket Fee
Coupon codes which offer a price reduction by way of a sales promotion will require a sales rule. Memberships/Passes which convert the ticket to an average dollar per admission will require a sales rule.
Sales Rules are designed to alter the sales promotion from one that is typically used on a regular basis to another which may be restricted for use by applying a promotion conversion. Although they are not exclusive for use for online sales this is particularly useful for the self-serve online patron to offer price reductions or special rates.
Sales Rules which convert promotions are also useful in tracking the type of ticket(s) that have been purchase for any given event. By applying a Promotion Conversion you can then track how many tickets were sold using a specific coupon code or pass type within your ticket based report.
Sales Rules are accessed from the Setup Menu >> System Tables >> Sales Rules
The following window will appear.
From this window you will click to create a Sales Rule - Promotion Conversion
Open the sales rule list by clicking the Setup Menu >> System Tables >> Sales Rules
From the Sales Rule List window you will click to create a sales rule with a promotion conversion.
The following window will appear.
The meaning of the icons on the bottom of the window are:
Inactive Sales Rule | This means that the sales rule detail line has been marked inactive. It will never be used during a sale (unless made active in the future) |
Inactive Promotion | The 'TO' promotion is currently inactive. so, even if the 'From' promotion is selected during the sales process, and in active 'TO' promotion will render this particular sales rule unusable at the current time. |
No Uses Left | The Sales Rule Detail has a limit on the number of uses and it appears to have been reached. If so, then this sales rule detail cannot be applied. |
Applies to already discounted tix | Normally, a sales rule only apply to full price tickets. This indicates that the sales rule, when applied, is allowed to discount a ticket that has already been discounted (in a plug in) |
Price Code Excluded | This can reflect one of two conditions that might cause the sales rule not to be used
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Promotion Date Range Not Current | This is not an error, per se. However, if the available date range on the 'TO' sales promotion is specified, and the current date is not within it, then this sales rule detail cannot be applied. |
Click from the bottom left to open and add a new Sales Rule Promotion Conversion.
Specify the price code sale promotion combination in the FROM section that, if used to sell a ticket, will be converted to the price code and promotion in the TO section.
NOTE: The FIRST price code/combo that is found in the TO section will be matched with the ticket sale. Any subsequent rules with the same price code/promtion will be ignored. NOTE: The price will change to the TO promotion regardless whether the it is enabled for the performance or not. This way, you can leave it disabled so that it can't be picked accidentally. |
Use the to access your sales promotion list and select the promotion.
You can now apply the sales rule to a Coupon Code or Membership/Pass
Inserts a new promotion conversion for the sales rule. For more information on inserting sales rules click here. | |
Saves changes made to the sales rule promotion conversion. | |
Creates a copy of the current promotion conversion for this sales rule. | |
Undoes changes to the last saved point. | |
Deletes the current promotion conversion. For more information on deleting sales rules click here. | |
Checks the spelling of fields that can be typed in. | |
Convert From Price Code/Promotion |
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Price Code | Price code that will be changed when this sales rule is used. Leave blank to allow for all price codes. |
Promotion | Promotion that will be changed when this sales rule is used. |
Opens the promotions list window in order to search for a promotion. | |
Convert To Price Code/Promotion |
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Price Code | Price code that will be effective when this sales rule is used. Leave blank to not change the price code. |
Promotion | Promotion that will be effective when this sales rule is used. |
Opens the promotion list window in order to search for a promotion. | |
Maximum Uses | The maximum number of uses this conversion can be used for. |
Current Uses | The current number of total tickets that this sales rule has been used for. |
Pending Rules | The count of tickets in shopping carts where the sales rule conversion is pending usage. It will be used when the user checks out. If the user abandons the cart, this will be decremented appropriately. |
There are two key fields on this window:
The Tickets tab shows a list of tickets that the current sales rule conversion/promotion mapping has been applied to.
It only shows tickets that are currently sold (any that were returned will no longer appear in this list.)
Ticket data from patrons who have successfully redeemed a coupon using a Sales Rule conversion can be sent directly to one of the Attendance and Front of House reports or exported out of Theatre Manager from the Tickets Tab.
To print, highlight the data from the Tickets list window and right-click to display the drop-down menu. Select Print Report option from the drop-down menu. Choose a House Report. The data highlighted will be sent as dynamic criteria for this House Report. The report will display on the screen for review.
To export, highlight the data from the Tickets list window and right-click to display the drop-down menu. Select the Export option from the drop-down menu. Choose a file format and save the file to computer for review.
If there are more than one Sales Promotion conversion mapping in a Sales Rule, reporting or exporting will need to be done for EACH conversion mapping to produce a full picture of the number of patrons who have redeemed tickets using the Sales Rule. |
The process is:
Note: Sales rules must be unique. Any rules that already exist in the window you are copying to will be ignored during the copy process.
If you want the sales rules applied in a different order, refer to changing the sales rule mapping sort order/ |
For example, you may have a rule:
In this case, the order of the promotion mapping is clearly required to be in the same order as above. if they are not in that order, then use the mechanism below to reorder them.
Theatre Manager will change the Sort Order of the sales rules that are selected.
The sales rule usage tab shows you which coupons and gift certificates currently use this sales rule. If you double click on one of the line sin the list, it will take you to the coupon or gift certificate using the sales rule.
Click the link to see where Sales Rules are set:
Once a sales rule has been created and assigned to either a Coupon Code or a Pass/GC it cannot be deleted from Theatre Manager.
You can Merge together common sales rules to become one
Sales Rules are accessed from the Setup Menu >> System Tables >> Sales Rules
The following window will appear.
From the list select the rules you wish to merge.
Click and the following window will appear.
Select the Sales Rule into which all information will be combined and click
Note that this cannot be undone.
Donation Giving Levels are setup to allow for donations from patrons to be tracked using a giving level matrix.
The matrixes are setup through the Donation Giving Levels Window which can be accessed through the Setup >> System Tables >> Donation Giving Levels.
The Donation Giving Levels Window will open displaying all current Giving Level Matrixes.
Inserts a new giving level through the Giving Level Detail Window.For more information on inserting giving levels click here. | |
Opens a window to edit a giving level through the Giving Level Detail Window.For more information on editing giving levels click here. | |
Creates a copy of the selected giving level. | |
Deletes a giving level.For more information on deleting giving levels click here. | |
Generates a report of the giving levels to the screen or default print location. | |
Exports the giving level list in a tab-delimited format. | |
Giving Level | The name of the level. |
Outlet-Owner | The Outlet associated with the campaign. |
Pledged | The pledged goal. |
Actual | The total dollars raised to date. |
Count | The number of pledges associated with the giving level. |
Soft Credit | Soft Credits associated with this campaign. |
Matching Gift | The total dollars raised as Matching Gifts. |
Match Count | The total number of Matching Gifts. |
Balance | The total dollars needed to meet the pledged goal. |
Click here to learn how to access this window.
The Giving Level Detail window opens.
The button will become accessible once you have entered a matrix name.
The Giving Level window opens.
i.e. Bronze
i.e. 1
i.e. 99
The rules for creating a giving level are
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If a range overlaps, you will see a message like the one to the right imploring that they be fixed.
In this case, all but one of the amount ranges overlap at least one other. Overlapping means that the end of one range is the same or after the beginning of any other range (or vice versa). Often, fixing one range to not overlap, may fix others. |
To edit a Donation Giving Level matrix, you perform the following steps.
Click here to learn how to access this window.
The Giving Level Detail window opens.
The Giving Level window for the selected level opens.
The changes are saved and the new data is displayed in the Giving Level Detail Window.
Giving levels are contained in matrix. Giving levels cab be deleted as the entire matrix or a single level in a matrix. A giving level or matrix used by a donation campaign can not be deleted.
To delete a Giving Level Matrix, you perform the following steps:
Click here to learn how to access this window.
Single click on a matrix to select it.
The Delete Level confirmation dialog opens.
To delete a level from within a matrix, you perform the following steps:
Click here to learn how to access this window.
Do this by single clicking the value.
The giving level detail window opens.
Single click on a level to select it.
The delete confrimation dialog opens.
A package, within Theatre Manager, is designed to group together several items. These items are listed together and require fewer clicks to purchase.
Do not confuse Packages with Subscriptions. Subscriptions sell the same seats, on the same night, using the same pricing for a patron. Packages do not define seating location or price. They simply allow for all items within the package to be sold together as a grouping.
The Packages window is opened through Setup >> System Tables >> Packages. From this window you can add, remove and edit existing packages.
The Package List window opens. Click here for a description of the Package List window.
Click here for more information on the Package List window.
The Package Detail window opens.
The External Name populates automatically with the information entered in the Name field. Altering this information may not always be necessary.
The Content tab is now available for selection.
For details on adding items to a package, click here. Add as many items are are required for the package.
This makes the package available online.
Only do this for testing the package, or when you are ready to have the package available for purchase. |
The package is now saved to the database and can be used in online sales.
Click here to learn how to access the Package List.
The Package Item Detail window opens.
The Event List window opens.
Click here for more information on searching for Events.Single click on the event to select it. If multiple events are required for the package you must add them individually.
The Performance List window opens.
Single click on a performance to select it. To select multiple performances, use the CTRL key (Windows) or the OPTION key (Mac).
To continue to add more performances to the package, repeat the select and Add steps.
Click here to learn how to access the Package List.
Single click on a package to select it.
The Package Detail window opens.
The changes are now saved and the window can be closed.
Packages can be sold using a direct link from an organizations main web site to the package.
The individual performances within a package do not need to be made available for online sales. This allows you to define the performances within the package, to be available as a package only, and not as individual performances in the online sale.
Performances can be made available for single ticket sales within the online sales and still be a part of a season package.
Click here to learn how to access the Package List.
Single click on a package to select it.
The Package Detail window opens.
The Delete Package Detail Lines confirmation window opens.
The Delete Package confirmation window opens.
The package is now removed from the database.
Creates a new package. For more information on inserting packages click here. | |
Opens the selected package for editing. For more information on editing packages click here. | |
Creates a copy of the selected package. | |
Deletes the selected package. For more information on deleting packages click here. | |
Generates a report of the selected packages to the screen or default print location. | |
Exports out a list of the selected packages in a tab-delimited format. | |
Options to search for packages by. | |
Like | The text used to search for a select package. |
Package # | The unique sequence number for the package. |
Active | Indicates the status of the package. An Active package can be made available for purchase. |
Name (Internal) | Lists the internal name of the package. This is the name used to refer to the package with the organization. |
Name (External) | Displays the external name of the package. This is the name seen online. |
Box Office | Indicates is the package is available for sale at the box office. |
Web | Indicates if the package is available for sale online. |
Creates a new package. For details on setting up a new package click here. | |
Saves changes made to the package detail window. | |
Creates a copy of the current package. | |
Undoes changes to the last saved point. | |
Deletes the current package. For more information on deleting packages click here. | |
This feature is not available in this window. | |
Checks the spelling of text within the fields displayed in the current tab. | |
Package # | The unique sequence number for the package. This is used when creating links to the package within the online sales. |
Name | The name of the package within Theatre Manager. This name is used for internal purposes. |
Status | Indicates the status of the package. An active package can be made available for purchase. |
Opens the Sales Management tab. | |
Opens the Content tab. | |
Opens the Notes tab. |
External Name | The external name of the package. This is the name displayed in the online sales. |
At the Box Office | When checked, the package is made available for sale at the box office. The Future Onsale Date indicates the date and time the package will be available for sale at the box office. |
Via the Internet | Checking the box indicates the package can be purchased online. When a date and time are entered into the Future Onsale Date field the package will not appear online until this indicated date. |
At Other Outlets | Check this box to allow other Outlets to sell the package. A date and time can be entered to indicate the onsale date of the package for other outlets. |
Item # | The unique sequence number for the item within the package. |
Type | The type of item in the package. At this time only Events can be added to packages. |
Description | The name of the Item added to the package. If the item is an event the event code and title are displayed. |
Outlet-Owner | The company the item belongs to. |
Adds a New Item to the package. | |
Opens the Package Item Detail window for the selected item. | |
Removes the selected Item from the package. |
Creates a item to add to the package. For details on creating new items click here. | |
Saves changes made to the item detail window. | |
Creates a copy of the current item. | |
Undoes changes to the last saved point. | |
Deletes the current item detail and returns to the package detail window. | |
This feature is not available in this window. | |
Checks the spelling of text within the fields displayed. | |
Package Item # | The unique sequence number for the item within the package. This is generated by Theatre Manager. |
Type | The item type to be added to the package. |
Status | Checkbox indicates if the current package is active or not |
Event | The Event to be added to the package. |
Opens the Event List window. This can be used to locate the event to be added to the package. | |
Performance Restrictions | Only one option can be selected. All performances, except those listed will add all the performance for the event excluding those in the list below. Only listed performances will add only those performances for the selected event to the package. |
Opens the Performance List window. This window can be used to select the desired performances for the package. The Performance Restrictions will be applied to the selected performances. | |
Removes the selected performance from the package. |
External Sales Notes | These notes appear online and are visible to patrons during the online sales process. Often additional details regarding the package are entered here for patron reference. |
Internal Sales Notes | Internal Sales Notes are visible within Theatre Manager only and cannot be seen by the general public. |
Donation Campaigns are setup to track to what campaign received donations from patrons.
The campaigns are setup through the Donation Campaign Window accessed through the Setup >> System Tables >> Donation Campaigns Menu.
The Donation Campaign List window opens.
To see all the Donation Campaigns, click the Search button.
For more information on the Donation Campaign List window click here
To further refine your search, you can select from the drop down list, choose an item to search for, enter text and click the Search button.
Accesses the Help section for this window. | ||
Inserts a New campaign through the Campaign Detail Window. For more information on inserting campaigns click here. | ||
Opens a window to edit a campaign through the Campaign Detail window. For more information on editing campaigns click here. | ||
Deletes a campaign. For more information on deleting campaigns click here. | ||
Generates a report of donation campaigns to the screen or default print location. | ||
Exports out a donation campaign list in a tab-delimited format. | ||
Opens the Donation Giving Levels Window. For more information on giving levels click here. | ||
Merges two campaigns.For more information on merging campaigns click here. | ||
Opens the DonorSearch Analytic List Window. | ||
Category | The code table category assigned to the donation campaign for online ordering and categorization | |
Campaign | The name of the donation campaign. | |
Actual | Dollar value the donation campaign has collected to date. | |
Solicitor | The main solicitor for this campaign. | |
Notification | Message sent to inform user of activity to this campaign. | |
Pledged | The total pledges to date. | |
Soft | Soft Credits associated with this campaign. | |
Outlet-Owner | The Outlet associated with the campaign. | |
Count | The number of pledges to date. | |
Giving Level | The giving level matrix that is being used by the donation campaign. Click here to learn how to set up a giving level matrix. | |
Campaign Flag | Include the campaign in patron statistics tab |
To review Quick Reference information on Creating a Donation Campaign, You can choose | Cheatsheet |
Screencast |
To Create a new donation campaign, you perform the following steps:
Click here to learn how to access this window.
The Campaign Detail window opens.
Click here for a detailed description of this window.
This field is defaulted to the current user. The Employee Lookup button can be used to display a list of all current Employees.
This prints an extra ticket for a donation and can only be used by thermal printers.
A ticket face is usually not necessary. Only add one if:
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This will send an email to whomever has been setup to receive emails based on this type of Notifications. This does not have to be entered.
If this is a Restricted Campaign (one which deposits to a bank account OTHER THAN the Operating Account, check the Restricted Campaign box and fill in the appropriate Bank account.
Different G/L Accounts can be selected for prior fiscal years, current fiscal year, and future fiscal years. For more information on creating G/L accounts click here.
Click here for more information on this window.
Click here to learn how to setup giving levels.
Click here for more information on this window.
Click here for more information on this window.
The campaign will be saved and displayed on the Donation Campaign window.
Opens a new Campaign Detail window to enter a new campaign. | |
Saves the currently open campaign. | |
Creates a duplicate of the currently open campaign. | |
Can be clicked while editing to revert back to the last time the open campaign was saved. | |
Deletes the Campaign currently open. | |
Checks the spelling in the appropriate fields. | |
Campaign Name | Enter the internal name for the campaign. |
Outlet | Allows you to chose between any outlets avaialbe for your organization. |
Access Groups | Specify which groups of people can access the data |
The Description tab is where you enter the descriptive information about the Campaign. It is described on this page. | |
The Accounting tab is where you enter the Account information for the Campaign. Click here for more information about the Accounting tab. | |
The Edits tab is where you define where donations to the campaign can be accepted and the Giving Level Matrix. Click here for more information about the Edits tab. | |
The Statistics tab shows all the total donations for the selected campaign. Click here for more information about the Statistics tab. | |
The Notes tab lets you enter text notes for the campaign. Click here for more information about the Notes tab. | |
The Donations tab shows you the list of donations to the campaign. From here, you can open, delete, make payments and print the selected donation. Click here for more information about the Donations tab. | |
The G/L Entries tab shows you the list of G/L Entries to the campaign. From here, you can add, open and delete, G/L entries. Click here for more information about the G/L Entries tab. | |
The Transactions tab shows you the list of Transactions related to the campaign. From here, you can add, open and delete, Transactions. Click here for more information about the Transactions tab. |
Campaign Name | The name of the donation campaign. | ||
External Name | Name to be displayed on the internet. | ||
Category | Assign the donation to a category that can be used to group and sort the campaigns in online web pages. These are set up in Donation Campaign Category code tables. | ||
Campaign Starts Ends | The time period that the campaign is running. | ||
Ticket Face | (Optionally), you can select a ticket face to be used for donations. Click the Ticket button to open the Ticket Face List window. Select a ticket face to be printed for a donation receipt. This function can only be utilized by thermal ticket printers.
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Notification | The workflow notification type that you would like to be sent out for this campaign. Click here for more information on setting up Workflow Notifications. | ||
Tags | You can add any number of tags to the donation campaign. |
Posting Accounts |
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Restricted Campaign | Generally funds are deposited to the Operating Account as setup in your Default Posting Accounts.
If you want the funds deposited to another account for this campaign, check the Restricted Campaign box and enter the correct Bank Account and transfer information below. This will cause Theatre Manager to create a general ledger clearing entry for your finance department to indicate the movement of funds via their bank interface. Refer to the example on restricted donations
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Restricted Bank Account | Restricted Bank Account for this campaign. it is normally a physically different bank account if you are tracking funds for special purposes like capital campaigns or casino/gaming accounts - as may be required by law.
Click the button to open the Chart of Accounts lookup. |
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Income "Prior Year in blue" and earlier. |
Prior fiscal year account for this campaign. We recommend that this be an unrecognizable account in your accounting system to prompt you to look at any posting to a prior year donation account.
The reason for a non-sensical account number is simple: posting to prior year donation accounts usually causes auditors to be concerned because the year end has been closed and audited as far as donations for prior years which have been compared to receipts issued. An account number with an account name like 'Donation posted to prior year, please investigate' is a good idea.
Click the button to open the Chart of Accounts lookup.
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Income for "Current Year in blue" | Current fiscal year account for this campaign.
Click the button to open the Chart of Accounts lookup. |
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Deferred Revenue for "Next Year in blue" and Later | If you wish to defer donations for a future fiscal year for this campaign, you can select a different account than the current year account. It would normally be a liability. During year end rollover, any donations entered in future fiscal years will be rolled into the earned accounts. Click the button to open the Chart of Accounts lookup. | ||
Patron is allowed to receive a benefit when giving to the campaign | Applies the benefit matrix from the giving level matrix to this campaign. Click here for more information on setting up benefits for donations. | ||
Can be changed from the default for the giving level | Allows the value of the benefit to be edited during a donation. | ||
Benefit Amount |
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Checkbox | Patron is allowed to receive a benefit when giving to the campaign. | ||
Checkbox | Can be changed from the default for the giving level. | ||
Benefit Account | Benefit general ledger account for this campaign.
Click the button to open the Chart of Accounts lookup. |
If you need to do it, make sure you have a discussion with your accounting staff and/or auditors first.
You will be reminded of the accounting ramifications if you happen to change any one of the following items for a donation (per the image below) that was entered for any fiscal year PRIOR to this year:
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This process mentions fiscal prior year account setup in the campaign - refer to that if you need to see hour your accounts are set up and where things will post |
If you change Campaign, Amount or Fiscal Year, you will see a messages similar to below below asking to confirm the change.
If you really want to change the prior year financial data, you will see a second message to confirm the change, as below.
If you agree to both dialogs, the donation data will be changed.
Theatre Manager will create transactions that
Since the Government has been told about the prior year, your finance people and auditor will need to know, so that they can amend prior year. This is especially important if it is a multi year pledge that is not full paid because of the discounting for present value that need to be done on Government forms.
In other words, if you need to do this, make sure your finance people know. IT may not be an issue at all.. but then again, it might be very important to know. |
Accept Donation at |
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Via the Donor Tab | Allow the campaign to be displayed as a choice when a donation is being entered through the donor tab on the patron window. | ||
In conjunction with a Ticket Sale | Allow the campaign to be displayed as a chouce when a donation is being given through an order created on the ticket tab in the patron window. | ||
Taken during a Ticket Return | Allow the campaign to be displayed when a ticket is being refunded / returned for any reason. | ||
Accepted on the Internet | Allow the campaign to be accessed via the Internet and donations made Online. Additional option, Visible in Internet List. This allows for the selected campaign to appear in the list of available donation campaigns for patrons to give to.
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Visible in Internet List | Normally, donations campaigns available online should be visible online. There may some special purpose donations that you may create a quick-add button for that do do not want to see in list. If so, uncheck this option.
Examples might be: round up donations or quick donate on checkout window for a particular purpose. |
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Sort Order | Allows you to specify an online sort order for campaigns (instead of purely alphabetical). The default is a three level sort:
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Accept Post Dated Payments | If post dated payments are accepted online, indicate the final payment date. Monthly payments will be set up through to the end of the payment date. You could set the date to be end of the year to get recurring yearly payments. | ||
At other Outlets | Allows the campaign to be accessed and donations made at other outlets. | ||
Include in Patron Statistics |
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Include in Annual Statistics | Donation values will appear in patron statistics tab. | ||
Default values for a new Donation |
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Fiscal year | Normally, the fiscal year on a donation defaults to your fiscal year in which the donation falls. If you enter a donation for a future year, it will take on a future fiscal year.
If you want to change the default behaviour for this donation campaign and force the fiscal year to be in the future, you can enter a future non-zero year into this field. It must be a future year (since the default of zero means the current year now and forever). And if it is always to be the next fiscal year, you will need to edit this field at year end every year. Accrual accounting (GAAP, FASB, IRS an CRA) says you should not set for future years. But sometimes auditors will allow deferral of subscription donations to the next year.
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Program Year | The default program year for a donation is the calendar year on the donation date. If you wish it to be different then set a default value into this field. It must be a future year. | ||
Default Solicitor | The primary solicitor for the campaign. You can select or change the solicitor, by clicking on the Solicitor button to open the Employee Listwindow to select or change a solicitor for the Campaign. |
Print Controls On Receipts |
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Print receipts for this Campaign | Allows receipts to be printed for this campaign and you may (optionally) set a minimum donation mount if desired for receipt printing.
You can choose the conditions under which you want to print tax receipts in Canada. |
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Email Receipt for Online Donor |
If checked and the patron donates online, a single one receipt per payment style donation receipt will be created and attached to the patron's web confirmation.
You will be warned if your company preference setup contains no: The above images should be in place to so that the tax receipt looks complete (and in Canada, contains all the required information for tax receipts).This option is not available:
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If Over A certain Amount | If an amount is entered, then any single donation that is under the specified amount will never get a tax receipt printed in the batch printing or automatic emailing of receipts.
Note: Receipts are generated for each payment towards a donation. As long as the donation is over the threshold for receipting, each payment gets a receipt. If you are expecting multiple payments, you may want to consider selecting Annual Statement Style receipts when entering the donation - to minimize any administrative burden. For example: A donation might be $100 (and entitled to a receipt). if the patron pays with post dated payments for $10.00 each, monthly, each payment will get a receipt (i.e. 10 receipts, regardless if the receipt is under the threshold). Printing the Annual Statement Receipt might be one way to reduce receipting effort if the payments are small and donations are large. |
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Default Tax Receipt Options |
Theatre Manager has a number of tax receipt options that you can set for each donation.
You can set the default for the campaign, which will be copied to each new donation when the donation is created. |
Suggested Donations Online |
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Suggested Amounts | You can enter a list of suggested donation amounts - and if you do, then the online donation module will have buttons that let the patron quickly pick that amount as a donation - without having to enter information. The patron will always have the ability to enter a custom amount.
If you have no suggested amounts, then the patron will be required to type in a value for the donation. If you drag some of the giving levels to this list, Theatre Manager will take the minimum value in the range for that giving level and add it to the list. You might want to take most popular ranges and drag onto this field for quick entry. |
Giving Level Matrix |
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Giving Level | The giving level matrix that will be used for the campaign. For information on setting up a Giving Level Matrix for use here, click here. |
Opens the Giving Level (inserting) window, allowing you to add more levels to the campaign. Click here for more information on adding levels. | |
Opens the Giving Level window, allowing you to edit the selected Giving Level. Click here for more information on editing levels. | |
Allows you to delete the selected Giving Level. Click here for more information on deleting a level. |
The statistics are kept as a total for all Donations to this Campaign. Targets are useful for long term capital campaigns. Theatre Manager does not support targets on an annual basis for ongoing/annual campaigns.
Total Target | Goal for the campaign. |
Show on Internet | Shows the progress to date on the web pages in the internet.
It will show the progress on the:
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Non-Financial Donation Amounts |
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Prospects | The total value of prospect donations for the campaign. |
Soft Pledges | The total value of soft pledge donations for the campaign. |
Soft Credits | Total value of soft credits allocated for the campaign. |
Donation Amounts Affecting G/L |
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Actual | Total amount received. |
Total Donations | Total number of donations for the campaign. |
Hard Pledges | The total pledged amount for the campaign. |
Matching Gifts | The amount of matching gifts for the campaign. |
# Gifts Matched | The number of matching gift donations for the campaign. |
Written Off | The total value of donations written off against this campaign. |
Balance Owing | Total balance owing on donations for this campaign. |
External Sales Notes | Enter any notes about the campaign that you would like patrons to see online - that might help them decide to give to this campaign. |
Internal Sales Notes | Enter any notes about the campaign that are for staff only |
Icon | You can drag a 200 pixel wide by 250 high image to this area - which will be shown during online sales in the list of donations |
There are some actions you can do to one or more donations from the context menu that are not available on the toolbar:
Status | Icon based indicators on the various aspects of the donation. |
Order # | The order number is a reference number for the order. |
Prog Yr | Program Year. |
Use | Indicates the source detailing hose the donation was received. |
First / Last & Company Name | Name of the patron making the donation. |
Campaign Name | Name of the campaign the donation was applied to. |
Fiscal Year | The accounting Fiscal Year the donation was made. |
Donation Date | Date the donation was made. |
Pledge Amount | The amount the patron pledged to this donation. |
Actual Amount | The actual amount the patron has confirmed they will donate towards their original pledged amount. |
Giving Level | What level of giving the donation is at. |
Balance | Outstanding balance of the pledged amount remaining to the paid. |
Total Receipted | The amount of the donation that has been issued paayment/receipts. |
Soft Credit | The total amount of Soft Credits that have been applied to the donation. |
Program Name | How the patron would like to be recognized on the program. |
View Selection Drop-down (set to All G/L Entries in the example) | Choose which entries you want to see in the list and then click the lookup button to view the list. The default is All G/L Entries. |
Journal # | The unique Journal # for the entry |
Description | The type of journal entry it is (ie. Sales Posting) |
Date | The posting date for the entry. |
Debit | The Debit amount of the entry (if applicable) |
Credit | The Credit amount for the entry. |
Not available. | |
Opens the selected entry for viewing/editing. | |
Not available. |
The Transactions tab allows you to view the specific details surrounding the audit transactions of the selected campaign.
Seq # | The transaction reference number. |
Trans Date | Date the transaction took place |
Journal No | Journal Entry reference number. |
Code | Theatre Manager reference code used to determine the type of transaction. |
Transaction Desc | Brief description of what the transaction was. |
Order # | Reference number used to tract the components of the order. |
Click here to learn how to access this window.
The campaign must not be tied to any transactions in order to be deleted.
A Delete confirmation dialog opens.
The donation campaign has now been deleted.
Click here to learn how to access this window.
Single click on a campaign to select it.
The Campaign Detail window opens.
The changes are saved and the new data is displayed in the Donation Campaign window.
Click here to learn how to access this window.
Do this by holding <CTRL> (Windows) or <OPTION> (Mac) as you click the campaigns.
The Merge Donations window opens.
A merge confirmation dialog opens.
The campaigns are merged and displayed in the Donation Campaigns Window as the campaign you chose to merge the files into.
Other Campaigns are deleted after the procedure is complete | |
If the campaigns were going to different GL entries in your accounting system, you may want to make a manual GL entry in your accounting system to reflect the merged numbers. |
Passess, Gift Certificates and Memberships are bought by a patron and may (depending on your company) entitle them to a monthly newsletter, advanced ticket purchases, or discounts on ticket sales. Memberships can also be setup to allow a set number of free admissions with purchase. Gift Certificates are purchased for a dollar denomination and then given to another patron who can use the gift certificate as cash to purchase tickets for a performance. Passes can be setup to provide free admissions to a predefined number of performances; as well passes can be setup as "Average cost per Admission" the pass is purchased for a set price and allows x number of admissions. when the pass is redeemed Theatre Manager will override the price code and change the price to the denomination of the pass.
Setting up Pass G/Cs and Memberships is performed throughout the Pass G/C Member Types Window. The window is accessed through the Setup >> System Tables >> Pass G/C Types Menu
The Member Types Window opens.
Click here for a detailed description of this window.
To Find Types, you perform the following steps:
The Member Types Window opens.
Or leave blank and click the Search button for a complete list of Memberships.
The results which fit your parameters will be displayed.
To access a membership double-click it.
Through this window you can add, edit, delete, view the details and verify Pass G/C types.
Accesses the Help section for this window. | |
Inserts new Pass G/C type. For more information on inserting Pass G /C/ types click here. | |
Edits the selected Pass G/C type. For more information on editing Pass G/C types click here. | |
Copies the selected Pass G/C type. | |
Deletes the selected Pass G/C type Click Here to learn how to delete member types. | |
Generates a report of the Pass G/C types to the screen or default print location. | |
Exports a list of Pass G/C types. | |
Verifies the selected Pass G/C type. For more information on verifying member types click here. | |
Description | Description of the Pass G/C type which will be displayed in all Pass G/C pull down menus. |
Purchase $ | Dollar value of the Pass G/C type at time of purchase. |
Redeem $ | Dollar value representing how much of the Pass G/C has been redeemed/used (or the value of items for which it has been used) |
Issue Qty | Number of this Pass G/C type to be sold. |
Redemption Method | Method of redemption for the selected Pass G/C type. For more on the redemption methods, click here. |
Notification | Lists any workflow notifications that have been setup for this Pass/G.C. |
Rule Name | Lists any Sales Rules that may be associated with this Pass/G.C. |
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"Membership" is a broad term meaning "Gift Certificates," "Flex Passes," "Vouchers," "Other Income" or a variety of other forms. Since the name of the field is customizable, some organizations may retain the term "Membership," while others change it to reflect their own terminology such as "GC/Pass," "Gift Certs." or even "Other Income." The nomenclature in your database may be different than "memberships." |
To Create a new Pass, Gift Certificate or Membership, you perform the following steps:
The Pass G/C Types window opens.
The Pass G/C Detail window opens for entry.
You will have an opportunity to change the EXTERNAL name (the name by which your patrons will know this membership) on the Description tab.
Pass GC Type | Internal Name used during the sales process at the box office - which may be different than the external name. |
Category | Select a category for the pass or gift certificates. These are created in the Member Category code table. The categories are used to group similar pass types for display on the pass/gift certificate sales web page. |
Access Groups | Specify which groups of people can access the data |
Active | A pass or gift certificate must be marked active in order for it to be sold or redeemed. Refer to the compete list of redemption rules.
If you no longer wish to sell passes/GC's, but still allow redemptions, enter a final date that they can be sold that is prior to today. |
External Name | Name by which the patrons will know this membership (this name appears on the web). |
* Available From | Date and time the membership will be available for sale. |
* Available Till | Date and time the membership will no longer be available for sale. This does not mean "redeemable" until. |
* Ticket Face | The ticket face that will be used for this membership. If a ticket is to be printed for this membership, then the ticket coding must be based on Member Data. |
* Exclude Price Codes | If, during the redemption of this membership, any specific Price Codes in the Event Setup are to be unable to be used by this Membership, then those Price Codes need to be listed here. |
* Notification | If an internal email notification is to be sent when this particular membership is sold, it must be indicated here. |
* External Sales Notes | Enter notes regarding what this Membership/Pass/GC is for and it will appear in the online notes beside each pass/gc. This as a marketing opportunity to communicate with your online patrons. |
* Internal Sales Notes | Notes regarding what this Membership/Pass/GC for internal use only. |
* Tags | You can add any number of tags to the membership type. |
* indicates an optional field
The Redemption Rules tab controls how the pass works and how it can be redeemed. There are 5 different types of Memberships that can be created in Theatre Manager. Each one serves a specific purpose, yet remains flexible in the parameters you determine. The 5 types are:
While a pass seems like something you are selling, it really is, first and foremost, a payment method.
People buy passes or gift certificates with the expectation that they can redeem them. After all, it is their money. Some passes can be limited to the amount of money that can be redeemed, after which Theatre Manager will require and up-charge. |
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Most passes and gift certificates should be tax exempt (but may include the total intended redemption value that includes taxes)
At time of sale, the value of the entire value of the pass is generally deferred in a liability account. When a portion of it is used to pay for tickets, the ticket will have the actual taxes payable calculated that the time of the sale of the ticket -- and the passes redemption value covers the entire cost of the ticket. Tax is never allowed on a 'Dollar Value' or an 'Average Dollar Admission' type of pass to enforce those rules |
Method of Redemption |
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Free Admission |
Free Admission is simply that - a "free admission." If you are giving away a ticket to an event in a radio giveaway or an auction, you can create a Free Admission pass. This allows the recipient to exchange the free admission pass for an admission ticket to any event. You can limit the events applicable to the pass in the "Valid Plays" tab of the Membership setup.
Special Considerations:
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Dollar Value | A Dollar Value pass is essentially a Gift Certificate. If the patron gives you $50 to use at a later date, then redeems the pass to purchase tickets, it should be set up as a Dollar Value.
Special Considerations:
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Average Dollar Per Admission | This is more commonly known as a "Flex Pass" where a patron purchases a pack of "x" admissions for "y" price. The Flex Pass is then redeemed for tickets on whatever schedule the patron wishes. The parameters can be set such that the patron can use one, some or all admissions on the same performance. Average $ per Admission passes (or better known as "Flex Passes") are rapidly becoming more popular than the traditional "all-in" subscriptions. Special Considerations:
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Can't Buy A Thing | This is used as a true membership such as a Symphony League, Community Players, or other membership group. This can also be used to track sales that are merchandise, concessions, advertising sales, rental fees or other miscellaneous forms of income.
Special Considerations:
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Use Promotion | This pass type is designed to allow pass holders reduced admission prices for a specific time period. When this pass is used, the price of the tickets changes from their original promotion to something else using the sales rules mapping. Examples of this membership type are:
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Redeemable ByThere are four options for who can redeem the pass or gift certificate. |
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Purchaser only | Only the patron who purchased the pass will be able to redeem it. This is good when you wish to limit the pass to the owner alone.
Online Redemption Rules:
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Any Household Member | Any member of the same household can redeem the pass. This is good for a flex pass where you may want it redeemable by the patron, their spouse or any other members of the household.
Online Redemption Rules:
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Any Patron (Visible to Purchaser) | This pass can be redeemed by any patron in the database. This type of redemption is good for Gift Certificates or Raffle/Give-Away vouchers where you do not know the final user at the time of the sale.
Online Redemption Rules:
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Any Patron (Not Visible to Purchaser) | This pass can be redeemed by any patron in the database. This type of redemption is good for Gift Certificates or Raffle/Give-Away vouchers where you do not know the final user at the time of the sale.
Online Redemption Rules:
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Redemption Options for PassesDepending on the type of Membership, you may be able to specify certain parameters about how it operates. The available fields will grey out or become available as appropriate. |
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# of Passes Issued | For Free Admission or Avg $/Admission, you can indicate how many passes will be issued with this membership. The number can be zero, as long as on the EDITS tab, you indicate that the value can be changed during purchase. |
Purchase Amount |
The cost of this membership. The value can be set to zero as long as one of two conditions
are met on the EDITS tab. Either:
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Redeemable Amount | The value of the pass during the redemption process. This is usually the same as the Purchase Amount, however can be different. For example, you may have a "Holiday Gift Certificate" where the Redeemable Amount is higher than the Purchase Amount. To achieve this, set the Purchase Amount at $1, and the Redeemable Amount at $1.10. This will increase your Gift Certificate value to 10% more than the Purchase Amount. |
Sales Rules | Sales Rules are mappings for converting one Sales Promotion to another Sales Promotion. They can be really useful when redeeming gift certificates online to show how the origina price was changed. |
Internet Options for Pass or Gift Certificate RedemptionAt your discretion, you may choose to make some Memberships redeemable online. For example, a Flex Pass holder or Gift Certificate owner may be able to redeem their Membership for tickets online. |
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Redeem via the Internet |
This checkbox indicates whether the selected Membership can be redeemed online. If enabled:
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Renew via Internet | If the Membership is renewable (applies to "Can't Buy a Thing" and "Use Promotion" only), this checkbox indicates if the pass is renewable online. |
This option exposes you to Risk and is not recommended.
If a pass or gift certificate is not paid for and the patron uses it to see a show, you risk being left with a receivable that the patron might never pay for after seeing the show. In effect, it means you gave away a comp ticket unwillingly. |
The Accounting tab determines where the funds go to during a sale, and are drawn from during the redemption.
If the method of redemption is Average $/Admission or Dollar Value Gift Certificate. taxes will be ignored as GAAP treatment is to defer taxes on financial instruments until the time of redemption via a ticket purchase. At that time, taxes on the ticket are taken from the value of the redemption. You may want to include taxes in the total cost. |
Tax Rate to Apply |
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Tax Rate | A drop down to select the tax rate applied to this membership. If there is no tax rate for this membership, then select "None." |
Default Fiscal Year |
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Fiscal Year | Normally, passes and gift certificates are sold for the fiscal year that you are currently in. If this is the case, leave this field blank.
However, sometimes there is a time where you are selling passes now for a future fiscal year. If that is true, enter the future fiscal year that the pass is for (normally the next year). When selling the pass, TM will use the default fiscal year for the pass, or the current fiscal year of the venue, whichever is greater. This prevents defaulting to a prior fiscal year. |
General Ledger Accounts |
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Income for FY20xx and Earlier | For many membership types (Free Admission, Dollar Value, Average Dollar Per Admission), the income account is normally a liability account. As the membership is sold, the liability goes up. As the membership is redeemed, the liability goes down. |
Deferred Revenue FY20xx and Later | If the usable redemption period of a membership or gift certificate falls within the upcoming year, rather than the current fiscal period, you may want to consider deferring the revenue in a liability account. During data entry of the pas/G.C., you will need to specify the future fiscal year. If you do this, then revenue will be rolled over into the current year during year end rollover. |
Benefit Expense Account | If there is a difference between:
For example, if you have a holiday Gift Certificate promotion where if you buy a Gift Certificate for $100, but receive a redeemable value of $110, you will want to attribute the $10 expense to the marketing GL line. Use of this membership benefit amount ties back to the Redeemable Amount on the Type tab. |
Unearned Income Write-Off Account | If the membership expires (as set in the Edits tab), then any unearned income will be moved to the GL account indicated here when the pass is manually written off. |
Allow pass/g.c. to be Purchased |
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Via Member tab on the patron screen | This option allows the membership to be sold using the BUY button on the patron record on the MEMBER tab. |
In conjunction with a ticket sale | This option allows sales staff to sell the membership using the Member tab on the left-hand side of the Order Window during the ticket sale process. |
As a ticket refund ("store credit") | This would be selected if the membership is a voucher that is issued to a patron to rectify customer service situations. Instead of issuing a cash refund, a voucher/pass/gift certificate may be issued for a future ticket purchase. |
Via the internet | This option allows the membership to be sold online. |
Visible in Internet List | Normally, pass/GC types available online should be visible online. There may some special purpose ones that you may create a quick-add button for that do do not want to see in list. If so, uncheck this option. |
Sort Order | Allows you to specify an online sort order for pass/GC types (instead of purely alphabetical). The default is a three level sort:
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Accept Post Dated Payments | If you wish to offer a payment plan for this Membership online, indicate the final payment date in this field. |
Include in Patron Statistics |
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Include in Annual Statistics | Checking this option will include sales of this membership when generating annual patron statistics reports. |
Icon for TicketTrove/Web |
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Icon | Place any 200x250 pixel image there which will appear online in the pass/gift certificate web sales page that you can create a direct link to via eblasts or from other web sites or web pages. |
Pass/G.C. Management for Other Outlets |
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Sales Rules at Other Outlets | If you have the Outlet Edition of Theatre Manager, you may choose to allow sales of a particular pass/g.c at other outlets. If so, you will be able to select which outlets may or may not be able to sell a specific pass/g.c. |
Redemption Rules at Other Outlets | If you have the Outlet Edition of Theatre Manager, you may choose to allow redemption of a particular pass/g.c at other outlets. If so, you will be able to select which outlets may or may not be able to redeem a specific pass/g.c. |
Edit Controls on Pass G/C |
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Value can be changed during purchase | Allows the employee selling this membership to change some values (such as those set in the Redemption Rules tab or the pass expiry date) during the sale. This is important if you have set your Gift Certificates to sell for an unspecified dollar amount. You will need to change the $0 amount to the amount the patron wished to purchase the gift certificate for. |
Sell in even multiples of original value | If the membership has a specified value, checking this option allows the membership to be sold only in even multiples (1, 2, 3...) of the original value. When an employee purchases multiples of the member type it will increase the quantity of memberships by the number of multiples purchased. The number of admissions will also be increased by the same number of multiples purchased. A Flex Pass, for example, may cost $30 for 2 admissions. By selecting this option, you can sell 4 admissions for $60, or 6 for $90, but not 3 for $30 or 2 for $25. |
Can be sold for a zero value | If the membership is to be given away or "comped" (for example a "free admission" or a Radio Giveaway Voucher), then this option must be selected. |
Can be renewed after expiry date | Only available for "Can't Buy a Thing" and "Use Sales Promotion" as they are the only true membership types (as opposed to admission based memberships). This option allows the membership to be renewed after the expiration date defined when the membership was sold. |
Future memberships can be redeemed now | If a membership is Season Year specific (i.e. a patron purchases a Flex Pass for the 20xx season), this option allows the redemption of this pass prior to the start of the season. |
Entry scan creates festival (General Admission) seating tix | If your site employs ticket scanners for audience entry control, scanning this membership card will create a festival (General Admission) ticket. There is no need for the bearer of this kind of membership to stop by the box office. They only have their membership scanned during their entry to a festival or General Admission event, and Theatre Manager will register a sale to that membership. |
Default Mail List
You can add a patron to a mail list based on purchase of a type of pass. The patron will:
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Mail List | Enter or lookup an option mail list that should be associated with the patron account when the pass or gift certificate is purchased. |
Defaulting the Control NumberA Control Number is a number associated with a membership that Theatre Manager uses to identify and track the specific membership within the system. ONE of the following options must be selected for the membership. |
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Defined at time of purchase | This option allows the seller to manually define the Control Number used for the membership. This is typically employed when there are pre-printed membership cards or magnetically encoded gift cards that already have a Control Number on them. |
Theatre Manager Defined | Theatre Manager will assign the next number in sequence to the membership. This option must be used if the membership is to be sold online. | Next available # starting at | This option allows your organization to serialize the Control Number. For example, you can indicate that all Gift Certificates start at 100,000, while 2011 Flex Passes start at 11,000. This allows for easy recognition by sales staff as to the original purpose of the membership |
Defaulting the Expiration DateAn expiration date indicates when the membership will no longer be redeemable. ONE of the following options must be selected for the membership. |
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Never Expires | Indicates that the membership will never expire. In most U.S. states and all of Canada, Gift Certificates must be set to "Never Expire." Please contact your local revenue agency for laws governing your Province/state. |
Expires in xx Months | This allows the membership to be used on a "rolling" basis. It will expire xx months from the purchase date. | Expires on Date | This option allows the membership to expire on a specific date, such as the end of the season year. Popular for Flex Passes, it prevents the previous year's unused admission from being carried over to the current year. |
Other fields on the Type tab |
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Number of Access Cards assigned to membership | Like a hotel asking how many room keys you want, Access Cards can be assigned to a specific membership allowing more than one patron to use the membership. For more information on Access cards click here. Leaving the values at 0 allows one card to be issues for a membership. |
Grace period before approval needed to renew expired membership | If the membership is renewable ("Can't Buy a Thing" or "Use Sales Promotion" only) then you may indicate the number of months after expiry where the membership can be renewed without a Master User override. If engaged, this is typically set to 1 or 2 months. For example, if you plan to increase the membership price from one year to the next, you may wish to offer a grace period for the old price to those who have recently expired memberships. | Maximum # of tickets redeemable per performance and/or event | Indicates the maximum number of times this membership can be used within a single performance or event. For example, if the membership is a flex pass for 5 admissions, how many admissions can be used in a single performance? In order to encourage diversity of attendance, some organizations choose 1 performance, while others are happy for patrons to attend a single event, using all 5 admissions at once. By default, the setup allows the maximum number of admissions to be used within a single performance. |
In addition, there is an option to allow over-riding the event settings when each individual pass/GC is sold. If checked, then the events in the pass/gc Valid Events list takes precedence.
Allow Setting Valid Plays | Normally, this list indicates which events that any patron holding a valid instance of this pass is able to use it for -or- the list is bank so that the pass can be used for any events.
However, if you Allow Setting Valid Plays on each Pass/GC, it means that at the time when a pass/gc is sold to a patron, you can over-ride the events in the list and specify a subset of the above (or completely different set) as per the rules below When the flag is enabled:
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Play # | Sequence number of the event within Theatre Manager. |
Year | Season year of the event. |
Play Code | The Event Code as defined in the Event Setup. |
Play Title | The title of the event as defined in the Event Setup. |
# Perf. | Total number of performances for this event. |
Allows you to add an event / play to the list. | |
Deleted the selected play/event from the list. |
To Add an Event / Play to the list, you perform the following steps:
The Event List (lookup) opens.
The Statistics tab displays a listing, year by year of the number of passes issues and redeemed and their value. This is a helpful "at-a-glance way of seeing what your organization has in terms of membership liability.
The Patrons tab shows you the Patrons associated with the selected Pass G/C and Membership.
Status | The status of their Pass G/C. | ||
Order # | The Order number of the Pass G/C. | ||
Year - Fiscal | The fiscal year the pass g/c was purchased. | ||
First Last and Company Name | The patron who purchased the pass g/c. | ||
Control # | A Control Number is a number associated with a membership that Theatre Manager uses to identify and track the specific membership within the system. A control number must be assigned with each membership, and is defined in the EDITS tab of the Membership Setup. | ||
Purchase $ | The amount (in dollars) of the pass g/c purchased in the order. | ||
Issued Pass Amount | The amount (in dollars) of the value of the pass g/c. | ||
Issued Qty. | The number of admissions in the purchased pass. | ||
Remain $ | The amount (in dollars) remaining on the pass g/c. | ||
Remain Qty. | The remaining number of admissions left on the pass/g.c. | ||
Date Renewed | The date the pass was renewed or purchased. | ||
Expiry Date | The date the pass/g.c. is no longer valid. | ||
Opens the Detail window for the selected Pass G/C for editing. Click here for more information on editing Memberships, Passes and Gift Certificates | |||
Deleted the selected pass g/c, membership from the list and places a refund on the order. | |||
Opens the payment window for the order the pass g/c, membership is attched to.. | |||
Write Off | If you select a number of the passes in the list and use the write off function against the passes, then any with a remaining balance or quantity will be written off and GL entries created to move the unused portion to unearned income. | ||
Extend |
If you need to extend the expiry date for a number of passes at one time due to some unforeseen reason, you can:
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To refine your search for the correct pass g/c, membership, you can choose from the top down list, enter text and click the Search button. |
Journal # | The specific journal number associated with the G/L entry. |
Description | Whether the entry is a Sales Posting, Deposit Posting, or manual G/L entry |
Date | Date the G/L entry took place |
Debit | The debit amount associated with the G/L entry. |
Credit | The credit amount associated with the G/L entry. |
Memo | A single memo line, generated by Theatre Manager to indicate in the ledger the purpose of the entry. |
Date Posted | The date the entry was posted to the G/L. |
Seq # | The transaction reference number. |
Trans Date | Date the transaction took place. |
Journal No | Journal Entry reference number. |
Code | Theatre Manager reference code used to determine the type of transaction. |
Transaction Desc | Brief description of what the transaction was. |
Order # | Reference number used to track the components of the order. |
Type | Type of pass/g.c or transaction that is referenced. |
Description of Entry | Details of the transaction. |
Debit | The debit amount of this transaction. |
Credit | The credit amount of this transaction. |
Total | The net effect of the transaction. |
Opens the selected transaction displaying the transaction details window. |
To edit an existing Pass/g.c., you perform the following steps:
Click here to learn how to access this window.
The Pass detail window will open.
Click here for a detailed description of this window.
The changes will be saved. Clicking the Revert button will abort any changes you made to the member type.
This function is for future development. It is currently not an available option in Theatre Manager.
You use Verify to change the setting on sold passes, G/Cs and Memberships to the new settings of that Type. This function should be used only on the recommendation of a support technician in proper authority.
Click here to learn how to access this window.
Single click a member type to select it.
The following confirmation window will open.
The Member type has now been verified.
Pass, G/C and Membership types can only be deleted if they have not been purchased by a patron.
To delete a Type, you perform the following steps:
Open the Member Types Window.
Click here to learn how to access this window.
Single click on a Member Type to select it.
Click the Delete button.
If the record can NOT be deleted the following dialog opens.
If a record CAN be deleted, the following delete confirmation dialog opens.
Click the Delete to confirm the deletion.
The type is removed from the Member Types Window.
The example below shows how to set up a gift certificate where the patron receives a 10% discount on the purchase cost. You can make it valid or any amount the patron purchases, or limit to a single purchase value. |
By allowing the value to be changed Theatre Manager will calculate a 10% discount on the Pass based on the Purchase and Redemption amounts in the Redemption Rules tab. The difference between these two amounts will be posted to the GL Account outlined in the Redemption/Expense Account field in the Accounting tab.
Tasks are a major feature of Theatre Manager's newest versions and the Facility Management module. For more information about the Facility Management module click here. To read more specifically about tasks and their place within Facility Management, click here.
This section shows how to set up an organization's resources for use within tasks. A resource can be anything from a consumable item (like paper cups or candy bars for concession), to reusable items like tables and chairs, to rooms for rent, or even employees or volunteers whose time can be considered a resource for a task (and billed to clients using the Facility Management billing/invoicing feature). Resources can be as broadly or narrowly defined as you decide you need them to be.
To open the Tast Resource setup, you perform the following steps:
The Resource List window opens to the All resources tab.
For more information about the List window for Resources, click here.
Click on a link to learn more about the features.
Accesses the Help section for this window. | |
Inserts new Resource. For more information on inserting resources click here. | |
Edits the selected Resource. For more information on editing resources click here. | |
Copies the selected Resource. | |
Deletes the selected Resource. Click here to learn how to delete resources. | |
Generates a report of the resources to the screen or default print location. | |
Exports a list of resources. | |
Click to add inventory for the selected Resource. Opens the Pricing and Inventory Tab. | |
Description | The name of the Resource as setup in the Description Tab. |
Active/Inactive Checkboxes | When checked, will pull a list of either Active or Inactive Resources (or both). |
Shows a list of All Resources. | |
Shows a list of Resources that have been designated Generic Resources. | |
Custom tabs are added in the System table Facility Resource Groups, Click here to go to the Resource Groups help page. Resource Groups are categories for different types of Resources. The default setting in Theatre Manager is the Generic group. Other groups can be added as needed. | |
Table Columns | |
Resource # | The unique number in the database assigned to that particular resource. |
Code | The unique Resource Code assigned to the particular resource. |
Description | The name of the resource. |
Quantity | The quantity of the specific resource listed in the database. |
Internal Description | The internal description for the resource (shows only inside the Theatre Manager application). |
Resources can be grouped under different headings. The default heading in Theatre Manager is the Generic Resource.
Additional groups can be added in Setup >> System Tables >> Code Tables >> Facility Resource Groups. Click here for more information about adding a group in the Facility Resource code table.
Additional groups can be added in Setup >> System Tables >> Code Tables >> Facility Resource Groups. Click here for more information about adding a group in the Facility Resource code table.
The Resource Detail Window is where all of the specific information about a resource and it's usage is put into the Theatre Manager database.
The following pages describe in detail the different tabs of the Resource Detail Window.
Accesses the Help section for this window. | |
Inserts a new Resource. For more information on inserting resources click here. | |
Saves changes made to the selected Resource | |
Copies the selected Resource. | |
Undoes any changes made to the last saved point. | |
Deletes the selected Resource. Click here to learn how to delete resources. | |
Generates a report of the resources to the screen or default print location. | |
Does a spell check of the record. | |
Click to add inventory for the selected Resource. Opens the Pricing and Inventory Tab. | |
Resource Code | A unique code assigned to the specific Resource (similar to an Event Code, for example). |
Outlet | The outlet to which a Resource belongs (for organizations using Outlet Edition of Theatre Manager). |
Resource Description | The internal name of the Resource that will show in the Resource List Window and elsewhere in Theatre Manager. |
Status Box | When checked, the Resource will be marked as an Active resource in lists. |
Resource Group | The Resource Group to which a resource belongs. Theatre Manager's default Resource Group is "Generic." Click here, for information on how to add another group or groups. |
External Description | the name of the resource that is viewable by the general public. |
Picture of Resource | You can drag and drop an image from your computer into the Picture box. You are limited to a graphic less than 500k. Click here, for more information on adding an image. |
Unit | The unit of measure for the resource for use in inventory management. |
Owner | If the resource is owned (or managed), you can include that person by using the patron lookup button and searching for the owner/manager in the database. |
Vendor | The preferred Vendor from whom to obtain the resource (if applicable) |
Special Instructions | Include any special or important information about the resource in the Special Instructions field. |
Notifications | Notifications can be set to alert employees about usage of resources if desired. |
Item Colour, Size and Picture | Item colour and size description may also be included. You may also drag a picture into the picture field if you'd like. |
Tags | You can add any number of tags to the resource. |
Deferred Accotning | For each resource, you can indicate if expenses and income should be deferred.
Even if you select deferred revenue accounting for the resource, it only comes into effect if the resources is attached to a project that is marked to defer revenue on the project's accounting tab. |
Expense Accounts |
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Expense Tax Code | The tax rate that applies to the purchase of the resource. |
Deferred Liability | A liability account as set up in the Chart of Accounts to be used with this resource when it it purchased for later sale. |
Earned Expense Account | An expense (or cost of goods) account as set up in the Chart of Accounts to be used with this resource when it it purchased for later sale. |
Income Accounts |
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Sales Tax Code | The sales tax rate used when selling/renting the resource. |
Deferred Asset | The deferred income account - usually an asset to track future work (from the Chart of Accounts) to be used when this resource is sold or rented. |
Income Account | The income account (from the Chart of Accounts) to be used when this resource is sold or rented. |
Sales Method |
The three options are:
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Resource Cost | The replacement cost per unit of the resource (unit is set up on the Description Tab). |
Resource Pricing | The suggested amount is how much should be charged per use of the resource. Usage is defined by the lookup button to the right of the entry field (in the example, it's set to Per Day). |
Customizable checkbox | When checked, the Suggested Price can be changed when the resource is used. |
Inventory Management | |
Enable Inventory Tracking checkbox | Sets up the inventory management for this rental resource. If inventory tracking is enabled, then Theatre Manager will ensure that no more than the available quantity is rented at any given time. Click here to see how to Add Inventory Tracking. |
Tracking inventory allows you to specify the number of units available. If tracking is not on, Theatre Manager assumes the number of units available are unlimited. To start tracking inventory for the selected resource, perform the following steps:
If required, enter Notes about the inventory modification.
Optionally - You can enter the number of units to track.
The inventory number appears on the Pricing and Inventory tab and in the Resource List.
You can disable the tracing of a particular resource. To remove tracking for the selected resource, perform the following steps:
If required, enter Notes, such as a reason the tracking was disabled (for example, the particular unit has been replaced).
The Components Tab can be used for those resources which may require the use of various components (a PA System in the example). It is not a required tab for resource setup.
Components List | Add or remove components to/from a resource here using the Add or Remove buttons at left under the list. |
Component Detail | This section on the right side applies to the currently selected component resource on the component list on the left. In the example, the selected component is Speaker Cables, so the items under Component Detail apply to Speaker Cables as they are being used as a component of the PA System (the current selected Resourse) |
Component | The currently selected component resource. |
Component Type | Component resources are either a Standard part of the current Resource, or an Optional part of the Resource as designated here. |
Amount Used | Set here how many units of the selected component resource are to be used in the instance of the current Resource. |
In the notes tab, you can enter any internal notes about this particular resource. The Notes tab is not a mandatory field to fill out when setting up a Resource.
Task # | The unique number in the database assigned to the particular task. |
Rental Start Date | The start date for the rental of the respurce. |
Rental Expected End Date | The ending date for the rental of the resource. |
Description | The name or description as it appears on the calendar. |
Quantity | How many of the current resource are set for use. |
The New Button is grayed out on this tab as it is not possible to add usage to a Resource. | |
Opens the selected Task Resource Detail window in order to edit the resource details as they pertain to that task. | |
Deletes the resource from the Task. | |
Opens the selected Task for editing. | |
Drop-down that allows searching the Task list for All Resources, by Task Description, or by Task Begin Date. |
G/L Entries
Transactions
A Resource can be any tangible item you wish to sell through Theatre Manager. They may be a space/room rental, a concession item like food and drink or merchandise like CD's, DVD, clothing and more. The break down of resources can be as broad as a concession snack or as granular as a specific t-shirt size. The scope depends on the level of inventory tracking you engage Theatre Manager to do.
You can have direct links to inventory (like t-shirts) from any web page. |
The Resource List window opens.
For more information on Resource List, click here.
The Resource Detail Window opens to the Description tab.
For more information on Description tab, click here
Resource Codes are abbreviated shorthand that help quickly identify and sort items. For example, a Coffee Mug Gift Basket might be represented as MUGGIFTBSK.
The Resource Description is the internal name of the resource and will show in lists and on reports in Theatre Manager.
This will be the name that appear on Invoices and is displayed online to the general public.
A Resource Group can be used to indicate a collection of like items. Examples might be a concession group for all concession items, a specific t-shirt design to group together individual size resources or a physical location to group spaces for rent in a venue. For more information on setting up Resource Groups, click here.
For more information on the Accounting tab, click here.
Expense Accounts will not effect your End of Day or GL Reports. They are added for future implementation to help with the expense side of reporting and inventory.
For more information on the Sales tab, click here.
For more information on the Pricing & Inventory tab, click here.
If tax is to be charged on the item the Suggested Price should be the retail value less tax. Tax will be added on top of this price based on the Sales Tax Code selected in the Accounting tab.
For more information on the Notes tab, click here.
This is where marketing language is inserted and is made visible online to patrons. This text appears online in a highlighted box next to the Resource Icon for Web image from the Description tab.
To access Merchandise items online a "Merchandise" or "Shop" button may need to be added to the Navigation Bar if not previously added. For instructions on how to edit the Navigation Bar click here. | |
The Resource list Window opens.
Click here for more information on the Resource List window.Highlight a Resource from the list by single-clicking on it.
The Resource Detail window opens.
Click here for more information on the Resource Detail window.The Resource List Window opens.
Click here for more information on the Resource List window.Highlight a Resource from the list by single-clicking on it.
The Delete Confirmation dialog opens.
The Resource Record is deleted.
The Tax Rates Window can be accessed through the Setup >> System Tables >> Tax Tables menu. The tax table displays all current taxes which have been setup for use with Theatre Manager. From the window you can also insert, edit and delete taxes.
The Tax Rates List window opens.
Click here for more information on the Tax Rates List.
Accesses the Help section for this window. |
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Inserts a new Tax Rate. For more information on inserting tax rates click here. |
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Edits the selected Tax Rate. For more information on editing tax rates click here. |
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Copies the selected tax rate. |
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Deletes the selected Tax Rate. Click here for more information on deleting tax rates. |
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Generates a report of the tax rates to the screen or default print location. |
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Exports a list of tax rates in a tab-delimited format. |
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Tax |
The name of the tax. |
Active |
Will show either Yes the tax rate is active for use or No it is not Active for use. |
City Rate |
The portion of the tax rate that applies to City or municipality tax. |
State/PST Rate |
The percentage rate of the tax that applies to State or Provincial taxes. |
GST/Federal Rate |
The portion of the tax rate that applies to Federal or GST taxes. |
Inserts new Tax Rate. For more information on inserting tax rates click here. |
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Saves changes made to the selected Tax Rate. |
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Duplicates the selected Tax Rate. |
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Undoes changes to the last saved point. |
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Deletes the selected Tax Rate. For more information on deleting tax rates click here. |
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Tax Code |
Name of the tax rate. |
Setup for the City or Municipal portion of the tax code. For more information on this tab, click here. |
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Setup for the State or Provincial portion of the tax code. For more information on this tab, click here. |
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Setup for the Federal or GST portion of the tax code. For more information on this tab, click here. |
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List of the G/L journal entries for each instance of the tax code's usage. For more information on this tab, click here. |
The names for the City, State/PST, and Federal/GST tabs can be set in Setup > System Preferences > Appearance Tab to reflect whichever is the suitable option. Our examples here show both names - but depending on your location, you may set them appropriately. More information can be found here. |
Tax Number |
Your organization's tax ID number for City taxes. |
Tax Rate |
The percentage of the tax rate that applies to City taxes. |
Deferred Tax Account |
Deferral account number from your Chart of Accounts for the City tax. For more information about the Chart of Accounts in Theatre Manager, click here. |
Tax Payable Account |
Liability account from your Chart of Accounts for the City tax. |
Tax Number |
Your organization's tax ID number. |
Tax Rate |
The percentage of the tax rate that applies to State or PST taxes. |
Deferred Tax Account |
Deferral account number from your Chart of Accounts for the State/PST tax. For more information about the Chart of Accounts in Theatre Manager, click here. |
Tax Payable Account |
Liability account from your Chart of Accounts for the State/PST tax. |
Apply To Base Sale Price Only |
When selected, this option will apply the percentage set above to only the base price of the ticket or pass (parallel method). |
Apply To Base + City |
When selected, this option will apply the percentage set above to the base price plus the City price set in the City Tab(cumulative method). |
Apply To Base + Federal/GST |
When selected, this option will apply the percentage set above to the base price plus the Federal/GST tax set in the Federal/GST Tab(cumulative method). |
Apply To Base + City + Federal/GST |
When selected, this option will apply the percentage set above to the base price plus the City tax and plus the Federal/GST tax (cumulative method). |
Tax Number |
Your organization's tax ID number. |
Tax Rate |
The percentage of the tax rate that applies to Federal or GST taxes. |
Deferred Tax Account |
Deferral account number from your Chart of Accounts for the Federal/GST tax. For more information about the Chart of Accounts in Theatre Manager, click here. |
Tax Payable Account |
Liability account from your Chart of Accounts for the Federal/GST tax. |
Apply To Base Sale Price Only |
When selected, this option will apply the percentage set above to only the base price of the ticket or pass (parallel method). |
Apply To Base + City |
When selected, this option will apply the percentage set above to the base price plus the City price set in the City Tab(cumulative method). |
Apply To Base + State/PST |
When selected, this option will apply the percentage set above to the base price plus the State/PST tax set in the State/PST Tab(cumulative method). |
Apply To Base + City + State/PST |
When selected, this option will apply the percentage set above to the base price plus the City tax and plus the State/PST tax (cumulative method). |
View Selection Drop-down (set to All G/L Entries in the example) |
Choose which entries you want to see in the list and then click the lookup button to view the list. The default is All G/L Entries. |
Journal # |
The unique Journal # for the entry |
Description |
The type of journal entry it is (ie. Sales Posting) |
Date |
The posting date for the entry. |
Debit |
The Debit amount of the entry (if applicable) |
Credit |
The Credit amount for the entry. |
Not available. |
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Opens the selected entry for viewing/editing. |
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Not available. |
To add a Tax Code, you perform the following steps:;
The Tax Rate List window opens.
Click here for a description of this window.
The Tax Rate Detail Window opens.
Click Here for a detailed description of this window.
This is the name that will be displayed anywhere the Tax Code can be selected.
The Chart of Accounts Lookup window opens.
The Chart of Accounts Lookup window opens.
Click here for more information on the State/PST Tax Tab.
The Chart of Accounts Lookup window opens.
The Chart of Accounts Lookup window opens.
Click here for more information on the Federal Tax Tab.
The Chart of Accounts Lookup window opens.
The Chart of Accounts Lookup window opens.
The Tax Rate List window opens.
Click here for a description of this window.
Do this by single clicking on the value.
The tax rate detail window will open with the data for the selected tax code.
Tax Codes can only be deleted if they have not been used for any transactions in Theatre Manager.
The Tax Rate List window opens.
Click here for a description of this window.
Do this by single clicking on the value.
The Delete confirmation opens.
The Fee Type window is opened through the Setup >> System Tables >> Fee Tables.
The Fee Table window opens.
From this window you add, remove and edit Fee Tables.
Accesses the Help section for this window. | |
Inserts a new fee. For more information on inserting fees click here. | |
Saves changes made to the fee. | |
Creates a copy of the current fee. | |
Undoes changes to the last saved point. | |
Deletes the current fee. For more information about deleting fees, click here. | |
Not yet available in this window. | |
Checks the spelling of fields that can be typed in. | |
Description | Name given to the fee. |
Outlet | Outlet responsible for the fee. |
Status | When checked the fee is active and can be used. |
Details about the fee. For more information on the description tab click here. | |
Calculations for the fee. For more information on the calculation tab click here. | |
Rules of the fee. For more information on the edits tab click here. | |
An optional list of performances to which the fee can be applied. For more information on the performances tab click here. | |
An optional list of member types to which the fee can be applied. For more information on the member types tab click here. | |
Sales notes about the fee. For more information about the notes tab click here. | |
G/L entries for the fee. For more information on the G/L entries tab click here. |
External Name | Name of the fee as it will appear on the internet or a ticket face. |
Effective Unitl | If there is a range of dates during which you want the fee to be applied, enter a start and ending date.
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Base Price Between | Ordinarily, the fee will apply to any item in the shopping cart, regardless of price. however, if you want the fee to only apply to tickets (or donations or passes) that have a base price valued between $x.xx and $y.yy, then enter the range of prices. This allows you to structure non-refundable box office fees to vary, based on the price of the item.
Note: the price that is checked is the base price and all taxes, fees and discounts are ignored when evaluating if the fee is valid or not. This might be beneficial use of fees for Road House style venues. |
G/L Account | General ledger account to apply this fee to - which is normally an income account |
Search button to access a list of G/L accounts. | |
Statistics | Fee will be included in the patron statistics. |
Automatic | Fee will be added to the order automatically based on the edit controls in the edits tab. Some fees cannot be marked as 'auto-add':
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Default Fee Amounts |
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$ Amount | Value of the fee prior to tax calculations |
Per Order | Fee is applied once to the order. |
Per Item | Charge the fee in a multiple of the number of items purchased. |
Percentage | Set a percentage for the fee of either the total order or the items in the order, based on the radio button choice above, rather than a flat dollar amount. |
To Maximum | Maximum amount to be charged for this |
Allow fee to be changed | Fee can be edited at the time of purchase |
Tax Setting |
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Tax Rate | Tax rate to be applied to this fee |
Sample Price Calculator |
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Value of Applicable items | Enter a test value for the items in an order or cart to see how the Fee calculator would work. |
Number of Applicable items | Enter a test number of items in the order or cart that the fee would be applied for a number of items in the cart or order. |
Fee Amount | The value of the fee based on the number and value of applicable sample items. |
City | Value of the city tax based on the tax rate and Effect on fee of |
State/PST | Value of the State/PST tax based on the tax rate and Effect on fee of |
Federal/GST | Value of the Federal/GST tax based on the tax rate and Effect on fee of |
Net Fee | Shows what the net fee would be based on the calculations |
Value plus fee | The value of the applicable items plus the fee for the total cost |
Subtracts the tax from the fee amount to help you decide how to adjust fees if you want them without tax. |
Allow fee to be used during |
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Coupon Code | Fee is tied to the use of a coupon code at checkout. |
New Sale | Fee is applied to a New Sale. |
Modify | Fee is applied when an order is modified. |
Exchange | Fee is tied to either:
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Refund | Fee is tied to a refund. | Allow fee to be used when entering by: |
Box Office | Applies fee when ever a ticket is sold by the Box Office. |
Before Event / Pay What You Can | Applies fee when ever a ticket is sold before event/pay what you can. |
Development | Applies fee when ever a ticket is sold by Development. |
Internet Sale (added by Patron) | Applies fee when ever an item is purchased by the Patron through your web sales module |
Internet Sale (added by Staff/Volunteer) | Applies fee when ever an item is sold by the Staff (volunteer) to the Patron as part of the manage sales process for courses and such |
Only apply fee to the following items: |
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Tickets | Applies fee when ever a ticket is sold. |
Regular Admission | Fee is applied to any tickets sold using regular admission accounting. |
Season Ticket | Fee is applied to any tickets sold using season ticket accounting. |
Other-Type 1 | Fee is applied to any tickets sold using other-type 1 accounting. |
Other-Type 2 | Fee is applied to any tickets sold using other-type 2 accounting. |
Other-Type 3 | Fee is applied to any tickets sold using other-type 3 accounting. |
Pass / G.C. | Applies fee when ever a Pass or G.C. is purchased. |
Donation | Applies fee when ever a Donation is purchased. |
Resource/Inventory/Merchandise | Applies fee when ever a resource (inventory item or merchandise) is purchased. Currently only applicable for online sales |
Payments at Specific Sources | Applies fee when purchaced at Any Source. |
Internet / Web Sales | Applies fee when purchased online. |
Telephone Order | Applies fee when purchased through a Phone Order. |
Mail Order | Applies fee when purchased via Mail Order. |
Patron Present | Applies fee when the Patron is at the Box Office. |
Patron wants items mailed at Box Office | Applies fee only when the Order Ticket Handling Option is set to Mail To Patron. |
Leaving this list blank will default to the fee being applicable to all performances. | |
You are limited to about 750 performances which is more than you should need in a year. If you need more than that, either:
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Exclude Selected Performances | When selected, the fee will be excluded from the performances listed. |
Apply to Selected Performances | When selected, the fee will apply to only the performances listed. |
Play | The Seq # of the event(s) in the list. |
Performance | The performance(s) code for the events in the list |
Date | The date of the performance(s). |
Time | The time of the performance(s). |
Play Title | The full title of the event(s) |
Year | The fiscal year of the play(s) |
Theatre Name | The name of the theatre that the coupon can be used for. |
Opens the performance lookup list window to allow the selection of performances. | |
Delete the current selected performance from the list. |
Leaving this list blank will default to the fee being applicable to all memberships. |
Exclude Selected Member Types | When selected, the fee will be excluded from the member types listed. |
Apply to Selected Member Types | When selected, the fee will apply to only the member types listed. |
Member # | The Seq # of the member types(s) in the list. |
Member Description | Internal Name used during the sales process at the box office - which may be different than the external name. |
Redemption Method | The method of redemption for the membership. |
Tax | The tax rate applied to this membership. |
Active | The status of the membership. |
External Notes | Notes regarding what this membership is for and may will appear online for the patron to read. |
Opens the member type lookup list window to allow the selection of member types. | |
Delete the current selected member type from the list. |
Enter notes in this tab that pertain to the usage of this particular fee. Notes are for internal use only.
As patrons incur this fee, each instance of the fee's usage will be recorded in the Patrons Tab for your reference.
As journal entries are created and posted, each instance of the fee's usage will be recorded in the G/L Entries Tab for your reference.
This tab indicates where the fee has been associated with a process such as:
To create a new fee Type. you perform the following steps:
For more information on the performances tab click here.
The fee is now saved and to be applied to future orders.
Click here to learn how to access the Fee Types List.
Single click on a fee to select it.
The Fee Type Detail window opens.
Click here to learn how to access the Fee Types List.
Single click on a fee to select it.
A Delete Record confirmation window opens.
The fee is now removed.
The use of negative fees and the ability to change it from the default discount requires a special permission set for the employee in the function tab of employee setup, per the image to the right.
This in the column 'window' and look for Fees - to allow the user to Enter a negative value for a fee (i.e. discount). |
The example below highlights some of the things you might need for setting up a negative order fee. There are variations such as if subscribers get an automatic discount vs tuition discounts that would not be automatic.
Key settings for a negative fee like tuition refund would be:
Description Tab (highlighted below)
Since it is a refund, it is probably an expense account or cost of goods. Please discuss with your accountant for the proper account number for tracking purposes. |
Calculation Tab (highlighted below)
Edits Tab (highlighted below)
From this window you can add, remove and edit Coupon Codes.
Inserts a new coupon code. For more information on inserting coupon codes click here. | |
Opens the selected coupon code for editing. For more information on editing coupon codes click here. | |
Creates a copy of the current coupon code. | |
Deletes the current coupon code. For more information on deleting coupon codes click here. | |
Generates a report of the coupon codes to the screen or default print location. | |
Exports out a list of the coupon codes in tab-delimited, comma delimited and two Excel formats. | |
Options to search for coupon codes by, including the Coupon Name (Internal), Coupon Code, whether the coupon is Active, and which Outlet it is available for. | |
From | Starting point for the search. |
To | Ending point for the search. |
Coupon Name | Name of the coupon code. |
Coupon Code | Name of the verbal code used to enact coupon as payment. |
Outlet-Owner | Outlet responsible for the fee. |
Mail List Name | Displays the name of the mail list the coupon is restricted to. |
Start Date | Date that the coupon is available for use. |
End Date | Date that the coupon is unavailable for use. |
Max. Uses | Maximum number of times that the coupon may be used before becoming inactive. |
Current Uses | Current number of times that the coupon has been used. |
Coupons are used to enable pre-access to tickets and/or cause a discount on tickets during the checkout process. The intention is a code may be mailed or given to a group of patrons who may, at checkout on the web or at the time of payment at the box office, specify the coupon code and get tickets or receives a discount if there are any uses left on them.
Inserts a new coupon code.
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Saves changes made to the coupon code. | |
Creates a copy of the current coupon code. | |
Undoes changes to the last saved point. | |
Deletes the current coupon code. For more information on deleting coupon codes click here. | |
Checks the spelling of fields that can be typed in. | |
Internal Description | Internal name given to the coupon code. |
External Description | External name given to the coupon code to be displayed on web. |
Coupon Code | Verbal code used by patrons to enact coupon code as a form of payment. |
Status | When checked the coupon is active and can be used. |
Folder | You can assign a folder name to the coupon code so that you can search by that if you wish. |
Details about the coupon code. For more infomation on the Availability Tab click here. | |
Promotions for the coupon type. For more information on the Promotions Tab click here. | |
Applicable performances for the coupon. For more information on the Performances Tab click here. | |
List window of patrons and orders that have used the coupon code. For more information on the Redemptions Tab click here. |
Redemption Details |
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Redeemable From | Date that the coupon is available for use. |
Redeemable Until | Date that the coupon is no longer available for use. |
Accesses a calendar to select dates. | |
Restricted to Mail List | Coupon is only available to members of selected mail list. Any other patron who tries to use the coupon will be told that it is invalid. |
Accesses the Mail List Lookup window to select Mail List. | Auto Add on Web | If a mail list is specified for the coupon, you can decide how the coupon gets into the patrons cart. Choices are:
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Coupon Usage Type |
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Applies discount when used | Check this box if this coupon code could apply a discount to tickets via sales rules tab or orders (using a one time discount) |
Presale access via internet |
Check this box if this coupon code will allow patrons to purchase tickets to certain performances before they are available to the general public.
If you provide a list of performances in the performance tab, then:
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Overall Coupon Usage Limits |
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Max Coupons available | The number of times that this coupon can be used before it becomes inactive. Leave blank to disable this feature. |
Used Coupons | The current number of times that this coupon has been used. |
Coupons in web carts | The number of coupons currently in shopping carts. |
Redeemable At Sales Sources |
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Box Office | Check this box if this coupon can be used in conjunction with a sale at the Box Office. |
Internet Sales | Check this box if this coupon can be used in conjunction with a Web Sale. |
Sales Rules | The rule which will be applied to convert the tickets from one promotion and/or price code to another. For information on sales rules promotion conversion, click here |
Opens the Sales Rule list in order to select a sales rule. | |
One Time Order Fee | Order fee applied to the coupon. | Max Use per coupon | Maximum number of tickets per order that this coupon can be used to receive a discount. |
Event/Play # | The # of the event/play(s) the coupon can be used for. |
Event/Play | The name of the event/play(s) that the coupon can be used for. |
Performance | The performance(s) that the coupon can be used for.
When the patron enters the pre-access coupon online, then any event in the list of performances will be displayed in the performance list to make it easier to select the events. Immediately after the pre-access coupon is entered, the other events will disappear for this one time only -- effectively making the pre-access coupon a quick filter to the events. In addition, the coupon shows in the shopping cart with a button to let the patron show the events again. For performances that are in the permitted list:
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Date | The date of the performance(s). |
Time | The time of the performance(s). |
Event/Play Title | The full title of the event/play(s) that the coupon can be used for. |
Year | The fiscal year of the event/play(s) that the coupon can be used for. |
Theatre Name | The name of the theatre that the coupon can be used for. |
Perf # | The performance number. |
Opens the performance lookup list window to allow the selection of performances that the coupon is valid for. | |
Delete the current selected performance from the list of valid performances for the coupon. |
The redemptions tab displays a list of every instance when the coupon was redeemed.
The Redemptions tab will show Coupon redemptions only. Pre-Sale access only allows access to an event and is not tracked within the code. Pre-Sales access is best tracked by Sales Rule, Promotion Conversion
For more information and sales rules - promotion redemptions click here. Pre-sale access can be limited to members of a Mail List by selecting the Mail List on the Availability tab. |
The Notes Tab of a Coupon or PreAccess Code is where content regarding the code can be placed. The field accepts plain text or HTML code. Text from this field appears on the ticketing site beside the Coupon or PreAccess Code in the web cart. This is a great marketing opportunity to communicate with your online patrons.
For further information on creating a coupon for discounts, click here.
With Restricted Access Codes, please be aware of the following:
If...
The following occurs
The following topics indicate how to implement coupon codes for redemption and/or presales access within Theatre Manager
Using Theatre Manager, you can create Ticket Discount coupon codes.
You can create coupon codes for both ticket discounts and presale access. For more information on creating coupons for presale access, click here. |
With Restricted Access Codes, here is an example of restricting the coupon to 10 coupons of 2 redemptions for a maximum of 20 tickets:
The following occurs
To create a Coupon Code for Ticket Discounts, you perform the following steps:
Click here to learn how to access the Coupon Codes List window.
The Coupon Code Discount Detail window opens.
The internal description will only be displayed in Theatre Manager and the external description will be displayed for web sales.
Example: 2FOUR1
For more information on the availability tab click here.
Leave blank if coupon is unrestricted and can be used by any patron
Note that the default on insert is Applies discount when used
The promotion, performance and redemption tabs are now available.
For more information on the promotions tab click here.
For more information on promotion conversions click here.
For more information on the performance tab click here.
The Performance List Lookup window opens.
To select multiple performances, use the CTRL key (Windows) or the OPTION key (Mac).
The Coupon Code has now been created. Click here for more information on editing a Coupon Code or click here for more information on deleting a Coupon Code.
You can create coupon codes for both order fees and presale access. For more information on creating coupons for presale access, click here. |
Click here for more information on creating fees.
Click here to learn how to access the Coupon Codes List window.
The Coupon Code Discount Detail window opens.
The internal description is displayed in Theatre Manager and the external description is displayed for web sales.
You can search for the order fee by pressing the Search button.
The fields described above, are the only fields required to be filled out on the Availability tab for the order fee coupon to work. The other fields do not apply or are optional. For more information on the Availability tab click here.
The promotion, performance, and redemption tabs are now available.
For more information on the Performance tab click here.
The Performance List Lookup window opens.
To select multiple performances, use the CTRL key (Windows) or the OPTION key (Mac).
The Coupon Code has now been created. Click here for more information on editing a Coupon Code or click here for more information on deleting a Coupon Code.
You can set-up coupons to be used both presale access, as well as ticket discounts or order fees. For more information on:
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Make sure that there is a sales promotion on each performance that allows it to be bought online |
Click here for more information on Events/Plays and Performances.
Click here to learn how to access the Coupon Codes List window.
The Coupon Code Discount Detail window opens.
The internal description will only be displayed in Theatre Manager and the external description will be displayed for web sales.
This code can be manually entered by patrons on the web, or manually at the box office. If the coupon is 'auto-add' on web, then a mail list must be supplied to limit the distribution and the coupon will only be added to the cart if the user logs in.
The dates and times you enter will be before the future onsale date you entered in Step 1. You only need this if you want to limit the dates that the coupon will be available to use. If you want the coupon to work right away, leave the dates blank.
This is handy for pre-sales access where if the patron logs in, the coupon code will automatically add to the cart for only the patron or anybody in the household. If that occurs, they can see performances that others cannot see without doing much more than logging in.
A coupon can be used to apply discounts to tickets that are purchased -or- to only provide access to specific performances in advance of general sale on the web -or- a coupon can perform both those features simultaneously.
The Presale access via internet field, promotion, performance and redemption tabs are now available.
The fields described above are the fields required to be filled out on the Availability tab in order for the presale coupon to work. The others do not apply or are optional. For more information on the availability tab click here. |
For more information on the performance tab click here.
The Performance List Lookup window opens.
To select multiple performances, use the CTRL key (Windows) or the OPTION key (Mac). The selected performances will need to have the future onsale date set as in Step 1.
If a performance does not have a check in "Allow Selling - Via The Internet" under Event >> Performance Tab, if it is added to the Coupon Code Performance Tab, online ticket selling will still be available. Online selling will only be available until the future onsale date, when tickets go on sale to the public. |
The Coupon Code for Presale Access has now been created and can be used online.
If you do not see Coupon listed as a payment method type on the payment method drop down, it will need to be activated.
To set Coupons up as a payment method, you perform the following steps:
The Code Table window opens.
For more information on Code Table Payment Methods, click here.
Select whether the coupon payment method will be available as a payment method at the Box Office, Internet Sales, Development or a combination of the three.
Coupon is now be available as a payment method.
Coupon codes can be redeemed at the box office provided box office is selected under the coupon code's availability tab. For more information on the Availability Tab, click here.
For more information on accessing the payment window, click here.
Coupon # and Coupon Quantity Boxes will now be displayed.
If coupon is not an entry in the drop down list of payment methods, you will need to enable it. For more information on enabling coupon as a payment method, click here.
Alternatively you can look-up the coupon code by using the Search button. This button opens the Coupon Code List window. For more information on the Coupon Code list, click here.
A confirmation dialog opens. The coupon will have been applied to the order and the order total will change.
If the coupon is not accepted, ensure the coupon code is set-up to allow the selected performance, price code and promotion.
For more information on creating payments, click here.
By default the coupon button in the TMcart page takes you back to the TMtickets page so you can buy more tickets. If your customers tell you they are "stuck" when entering a code, this may be the reason. |
You have set up a pre-sale coupon, but how does the website manage it?
The idea of when a coupon/Pre-Sales Code is entered on the Event Listing page is to STAY on that page because the Event Listing will be updated with any NEW events that you coupon / Pre-Sales Code gives you.
For example, I have set up a presale coupon for our event Classic Vaudville. This has been sent out to selected patrons.
When they click the Add Code button, the event list displays the event that coupon is good for.
The patron now clicks the buy button and the Seat Selection window is displayed.
Our patron clicks the Find Best Seats Available button.
The seats are the ones they want, so they click the Add Tickets to Shopping Cart button.
The Cart is displayed. The tickets are in the cart and the coupon discount has been applied. The next step is to choose go to checkout and make payment.
However, if the patron has NOT noticed the Coupon, they may then enter the Coupon Code again and click the Add Coupon button.
By default the coupon button in the TMcart page takes you back to the TMtickets page so you can buy more tickets. If your customers tell you they are "stuck" when entering a code, this may be the reason. |
If your intention is to give only discounts with your coupons, then it would make more sense for the patron to be directed to the Shopping Cart page after entering in their coupon so they can SEE that the coupon was entered, and if they ALREADY purchased tickets that the coupon is applicable for, they will see the discounted ticket price there too.
A report card template can be assigned to a specific course to evaluate Patrons/students enrolled in that course. The report card allows a standardized grading system to be used for all students, and the template can be used across multiple classes as a "base" form.
For more information about report cards, click here. For more about how to set up and utilize courses within Theatre Manager, click here.
To access templates for Report Cards, go to Setup > System Tables > Report Card Templates:
Inserts a new report card template For more information on inserting report card templates click here. |
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Opens the selected report card template for editing. For more information on editing report card templates click here. |
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Creates a copy of the current template. |
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Deletes the current report card template. For more information on deleting report card templates click here. |
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Generates a report of the list of report card templates to the screen or default print location. |
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Exports out a list of the report card templates in a tab-delimited format. |
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Template drop-down |
Options to search the report card template list. |
From |
Starting point for the search. |
To |
Ending range for your search. |
Template # |
The unique number for that report card template in the database. |
Template |
The name assigned to the report card template. |
Entered |
The date that report card template was entered into the database. |
Updated |
The date the report card template was updated. |
Active |
Indicates if report card template is marked Active. |
Categories must be set up before adding Report Cards. Click here for more information on setting up Report Card Categories. |
To create a template for Report Cards, you perform the following steps:
The Report Card Template List window opens.
The Report Card Template Insert Window opens.
The Categories list populate from the Report Card Category code tables. Click here for more information on setting up Report Card Categories.
For example, under Contribution, one item might be Class Participation and another might be Peer Feedback.
These are the items for which students will be given Ratings. For information about setting up Report Card Ratings, click here.
Continue entering Descriptions.
The Usage Tab in the Report Card Template displays the instances of the Template's use in Courses. You can also add report cards to or delete report cards from a Course from the Usage Tab.
For more information about assigning Report Cards, click here.
To edit an existing Report Card Template, you perform the following steps:
Click here to learn how to access this window.
Single click on a template to select it.
The Report Card Template Insert window will open.
Click here to learn how to access the Report Card Template List.
Single click on a template to select it.
The Delete Record confirmation window opens.
The template is now deleted.
The City Lookup Table allows for automated insertion of the City, Province / State, Country when a specified Postal / Zip Code is entered.
The City Lookup Table Window is accessed through the Setup >> System Tables >> City Lookup Table menu. If you already have a large database of patrons, Theatre Manager can automatically create a lookup list. Depending on the size of your database this process may take upwards of one hour.
The City / Postal Code Window will open.
Click here for a detailed description of this window and it's functions.
Postal Code / Zip Code |
The range of the postal / zip codes that apply to the location. |
City |
The city with which the range is associated. |
County |
The range of the Counties (US) which apply to the location. |
Province / State |
The province / state with which the range is associated. |
Country |
Country of the entry as it appears in the Country table of Theatre Manager. |
Area Code |
Telephone area code for the entry. |
Time Zone |
Time zone the entry falls in. |
Inserts a new lookup value. Click here for more information on adding new values to the table. |
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Opens an existing code value for editing. Click here for more information on editting the selected value. |
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Duplicates the selected value. |
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Deleted the selected value. Click here for more information on deleting the selected value |
Imports a list of pre-defined codes. Click here for more information on how to import a list of predefined codes. |
Exports the lookup list. Click here for more information on exporting the lookup list. |
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The Verify button, checks that the latitude and longitude for full addresses in Canada and the US is set correctly. |
The Lookup Detail Window allows you to enter additional values, or edit and existing value on a one-by-one basis. This can be useful if there are specific towns that are included in a particular postal/zip code that do not already exist on the list.
For more information about the tab, click here.
For more information about the tab, click here.
Postal Code |
Postal or zip code for the entry. |
City or Town |
City the range is associated with. |
County |
County the range is associated with. |
Province |
Province or state the range is associated with. |
Country |
Country of the entry as it appears in the Country table of Theatre Manager. |
Area Code |
Telephone area code for the entry. |
Time Zone |
Time zone the entry falls in. |
Observe Daylite Savings Time |
Indicate if the entry observes daylite savings by checking this option. |
Creates a new item in the lookup list. |
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Saves changes made to a code. |
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Copies an existing Code. |
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Removes changes made to the Code up to the last save point. |
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Deletes the selected value. |
Latitude |
The accepted "center" (North/South) of the postal / zip code area. |
Longitude |
The accepted "center" (East/West) of the postal / zip code area. |
US FIPS55 Code |
Used for US zip codes, this is a specific categorization by the Geographic Names Information System. For more information, click here. |
To insert a lookup value, you perform the following steps:
Click here to learn how to access this window.
The Postal Code Lookup window opens.
To cancel the insert, click the Revert button.
To edit a lookup value, you perform the following steps:
Click here to learn how to access this window.
The Postal Code lookup window for the selected value opens.
To cancel the edit click the Revert button.
Click here to learn how to access this window.
Single click on a value to select it.
The Delete City Lookup warning dialog opens.
Clicking the Cancel button aborts the deletion.
The deletion will be confirmed with the following confirmation message.
You can import your own list of values from a tab or comma delimited file into your database using the steps below.
Click here to learn how to access this window.
The Import Data window opens.
Do this by single clicking the value.
Click here to learn how to access this window.
The Select Postal Code Export File opens for your Operating System..
The table will be exported to the location using the file name assigned.
This function allows the Volunteer Manager to create a small survey for specific shows to ask patrons/volunteers to pick which shows or performances that they'd like to participate in. The idea is the patron would access the ticketing web site, sign in and then indicate their preferences.
You access Volunteer Signup templates through the Setup >> System Tables >> Volunteer Signup Templates.
The List Window opens.
To add a Volunteer Signup Template, perform the following steps:
The List Window opens.
The Schedule Template window opens.
The Schedule Template Detail is where you enter the information to query the volunteer for their responses to signing up for activities and any preferences they may have for doing these activities for some selected performances.
Invoice Comments are printed at the bottom of invoices for statements, payment reminders, and confirmation notices.
You access the Invoice Comments Window through Setup>>System Tables>>Invoice Comments Menu.
The Invoice Comments window opens.
The parts of the window are as follows:
Inserts a New comment through the Comment Detail Window. For more information on inserting comments click here. | |
Opens a window to edit a comment through the Comment Detail Window. For more information on editing comments click here. | |
Deletes a comment. For more information on deleting comments click here. | |
Generates a report displaying the list of comments to the screen or default print location. | |
Exports the selected invoice comments in text tab-delimited format. | |
Description | Search options for locating comments. |
From | Starting range to search by. |
To | Ending range to search by. |
Description | Description of the comment. |
Minutes Prior | Time prior to the event to arrive. |
Outlet Owner | Outlet responsible for the comment. |
Changed By | User initials of the last employee to edit the comment. |
Standard comments can be maintained for the various types of invoices, statements, payment reminders and confirmation notices that are sent to patrons.
Insert a New comment through the Comment Detail Window. For more information on inserting comments click here . | |
Saves comments when edited in the Comment Detail Window. For more information on editing comments click here. | |
Creates a copy of the current comment. | |
Undoes changes to the last saved point. | |
Deletes a comment. For more information on deleting comments click here. | |
Checks the comment for spelling errors. | |
Description | Brief description of the nature of the comment. |
Arrival | Special field. If it is >0 then a default arrival time will show on invoices that are printed. if is = 0 then no message will arrive. The Message cannot be chaged based on arrival time. |
Comment | The comments. |
Click here to learn how to access this window.
The Invoice Comment Detail window opens.
The comment is saved and added to the Invoice Comment window.
Click here to learn how to access this window.
Single click on a comment to select it.
The Invoice Comment Detail window opens.
To print an invoice, you perform the following steps:
For more information on opening Patron records, click here.
For more information on the Order tab, click here.
The Print Invoice Criteria window opens.
You have the option to page through the criteria using the tabs, or the Next button.
Your invoice prints.
The Invoice comments print on the bottom of the invoice. |
Click here to learn how to access this window.
Single click on a comment to select it.
A Delete confirmation dialog opens.
Plugins are customized special code segments written by Arts Management specifically tailored to perform business rule logic to automatically alter prices on tickets, memberships, gift certificates, fees, donations, and/or mail lists for patrons who purchase either online, or via the box office. Their purpose is to enforce site specific rules during the sales process.
The organization describes a business rule / reason why to alter a patrons shopping cart purchases, then Arts Management writes customized code to perform that action. Plugin code may be required to change/adapt over time, depending if the business rules or requirements change within the organization from year to year.
The "how does a plugin work" is not as important from your viewpoint, as having a clearly defined business rule/requirement to Arts Management for each situation. Whats important is that a business rule offers an A or B solution. If conditions X, Y, and Z are met, then perform action A. If conditions P & Q are met, perform action B. etc. It can also be as simple as if condition R is met, perform action C.
Plugins cycle through the defined business rules each time an item is added or removed from the shopping cart. If any of the business rule conditions "match" items within the cart, then the those items are processes through the special code segment to alter their default state (i.e. alter their price, price code, and/or sales promotion —> the most common alterations).
Plugins allow patrons to utilize web sales for their purchases by receiving their justified discounts without having to contact the box office directly. Plugins are also utilized in the box office to automatically provide patrons their justified discounts; without having the box office staff to remember each business rule to determine discounts patron may be applicable for.
For example, plug-ins could achieve the following kinds of special rules:
Plug-ins may be associated with specific sales promotions and also when checking out an order.
If you want a plug-in, you must contact Arts Management and speak with someone in Software Development department. Sales Plug-Ins are customized code, our standard custom programming rate per hour will apply.
If you want a plug-in, you must contact Arts Management and speak with someone in Software Development department. As Sales Plug-Ins are customized code, our standard custom programming rate per hour will apply.
Inserts a New Plug-in through the Plug-in Detail Window. For more information on inserting plug-ins click here. | |
Opens the selected Plug-in Detail Window for editing. For more information on editing Plug-ins click here. | |
Duplicates the selected Plug-in. | |
Deletes a Plug-in. For more information on deleting Plug-ins click here. | |
Generates a report displaying the list of Plug-ins to the screen or default print location. | |
Exports the selected invoice comments in text tab-delimited format. |
Access the Plug-in Detail window by going to Setup > System Tables>Plug-in Modules and selecting the plug-in from the list of plug-ins. For more information on how to access the Plug-in List Window, click here.
Insert a New Plug-in through the Plug-in Detail Window. For more information on inserting Plug-ins click here . | |
Saves Plug-ins when added or edited in the Plug-in Detail Window. For more information on editing Plug-ins click here. | |
Creates a copy of the current Plug-in. | |
Undoes changes to the last saved point. | |
Deletes a Plug-in. For more information on deleting Plug-ins click here. | |
Checks the Plug-in for spelling errors. | |
Exports the selected Plug-in. | |
Imports a new Plug-in. |
For information on how to access the Plug-in List Window, click here.
The Plug-in Detail window opens.
Your new plug-in is ready to use.
Click here to learn how to access this window.
Single click on a Plug-in to select it.
The Plug-in Detail window opens.
Save the export .TM2 text file in a known location where you will have easy access to it.
Do NOT use change or remove the 3 character (.TM2) filename extension. Theatre Manager requires this unique filename extension when importing plugins. |
Do NOT use Windows WordPad, Windows NotePad, Microsoft Word, TextEdit, SimpleText, or other non-text based file editors. Using these types of editors will alter the plugin file data structure and rendering the file unreadable by Theatre Manager. |
If your unsure on how to make changes to your customized plugin, or do not feel confident in making minor changes, please contact Arts Management Systems. We are here to help you. |
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Hint: Make a note of the update date and changes made within the plugin .TM2 text file. The top section of the source code is an area of comments that record changes made to the file. This will help assist debugging the plugin in situations where a change to the plugin has an undesired effect. |
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Hint: To easily locate where you are in the text file, the display of line numbers offers an easy indicator. If your using BBEdit, goto Edit Menu >> Text Options >> enable Display Line Numbers. If your using Notepad++, goto Settings Menu >> Preferences >> Editing >> enable Display Line Number. |
Hint: Save the changes to a new plugin .TM2 file rather then overwriting the existing .TM2 file. This will allow quick ability to revert back to the prior version of the plugin in situations where a change to the plugin has an undesired effect. |
Drag & Drop the external plugin .TM2 file into the "Plugin Code" area.
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Click the Import button to select the external plugin .TM2 file.
After the plugin code has been updated, at the bottom of the window it will indicate "Successfully read and updated the Plug-In code".
The changes to the plugin code will take effect immediately.
Theatre Manager will not save changes made to the plug-in code, where those changes resulted in a coding syntax error. As well, attempts to import an updated plugin .TM2 file edited with a non-text based editor may result in Theatre Manager unable to save the changes. |
Click here to learn how to access the Plug-in List.
Single click on a Plug-in to select it.
The Delete Record confirmation opens.
The Plug-in is now deleted.
Merchant Accounts are accessed by selecting Setup >> System Tables >> Merchant Accounts.
The Merchant Account List window opens.
For more information on the Merchant Account List window click here.
Inserts a new merchant account. For more information on inserting merchant accounts click here. | |
Opens the selected merchant account for editing. For more information on editing merchant accounts click here. | |
Creates a copy of the current merchant account. | |
Deletes the current merchant account. For more information on deleting merchant accounts click here. | |
Generates a report of the merchant accounts to the screen or default print location. | |
Exports out a list of merchant accounts in a tab-delimited format. | |
Opens the Merchant Profiles window displaying credit card profiles for this merchant account. | |
Merchant # | Unique number used to define the merchant account. |
Merchant Description | Name of the merchant account. |
Active | Active status of the merchant account. |
Emerg | Emergency Mode enabled for merchant account. |
Status | Indicates if credit cards belonging to this merchant can be used in the box office an/or via web sales. |
Provider | Name of the Merchant Provider contracted to authorize cards. |
Server Id | The merchant Server Id for credit card authorizations. |
Description | The merchant provider you contracted with to authorize credit cards. |
Country | The currency/country that the merchant provider authorizes in at time of checkout. |
Outlet-Owner | Outlet responsible for the merchant account. |
There are two types of merchant accounts as follows:
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The purpose of the merchant type is dependant on the software type selected half way down the screen.
Credit Card Merchant Account | |
EFT Account |
Inserts a new merchant account. For more information on inserting merchant accounts click here. | |
Saves changes made to the currency merchant account. | |
Creates a copy of the current merchant account. | |
Undoes changes to the last saved point. | |
Deletes the current Merchant Account. For more information on deleting merchant accounts click here. | |
Checks the spelling of text fields within the merchant account detail window. | |
Account Name | Title for the merchant account. |
Status | When checked the merchant account is available for use. |
Configuration settings for the server software of the merchant account. For more information on the software type tab click here. | |
Access information for the credit card server and/or software. For more information on the connection info tab click here. | |
Authorization settings for credit card authorization. For more information on the authorization tab click here. | |
End of Day wizard settings for the merchant account. For more information on the settlement tab click here. | |
Currency conversion settings (if applicable) for the merchant account. For more information on the currency tab click here. | |
Merchant profile setup information for the service provider associated with the merchant account. For more information on the profiles tab click here. | |
Merchant contact information for the service provider associated with the merchant account. For more information on the miscellaneous tab click here. | |
The staff members in Theatre Manager who are permitted to use this merchant account. For more information on the Employees tab click here. | |
The payment methods enabled for use with the merchant account. For more information on the Employees tab click here. |
Point of Sale Credit Card Software | Enable Card Use |
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Emergency Mode | When enabled, you can accept credit cards without Authorization.
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Server Software | Credit card processing software Theatre Manager will be communicating with. | ||
Merchant Provider | Merchant provider responsible for credit card authorization. | ||
Merchant Number | Merchant or client ID number issued by the merchant provider and is placed on the credit card receipt. In this example, PNS is the number for Paymentech. |
User Id | Merchant Number or Client User ID on the Credit Card Server | ||
Password | Password for the Merchant Number or Client User ID used on the Credit Card Server | ||
Capture Mode | You can choose Host (Bank) Draft Capture or Terminal (Credit Card Server) setting must match the settings provided by the Merchant Provider. | ||
Primary URL
Port # |
IP address / name of the credit card server and Port # | ||
Secondary URL | IP address / name of the secondary credit card server | ||
Terminal ID | Terminal ID | ||
Bin Number | Bin Number | ||
Debugging | Click the Display raw response headers for troubleshooting if you are having problems isolating issues with a specific credit card processor. Normally, this is never enabled.
If you do enable it, all credit card authorization requests at the box office will show:
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If following the setup steps for EMV PinPads for Moneris, you must enter the StoreID and API Key you receive from Moners into this tab otherwise pin pads will not work.
Otherwise you may see a message like the one to the right if you try pair the devices. |
Duplicate Authorization Settings |
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Box Office Duplicates | Force without Notify checkbox - Transactions to the same card for the same value will not receive a warning indicating a possible duplicate charge to the credit card when checked. It is recommended you leave this unchecked |
Force Without Notify | Transactions to the same card for the same value will not receive a warning indicating a possible duplicate charge to the credit card when checked. |
Internet Duplicates | Choice of three Options:
Smart Checking is recommended |
Fraud Prevention |
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Fraud Prevention | Send Address/Zip - Zip code and address is sent with the credit card information during processing for verification. This information can decrease processing fees in the USA where applicable.
Send Card Swipe Data - Card swipe data is sent during processing for verification. This can decrease processing fees where applicable.
Send CVV2/CID number - Send the CVV2 number from the back of the card.
IP Address Blocking - Allows the merchant provider to block web sales to specific IP Addresses. 1st Transaction can be refund - Some merchant providers (notably Global Payments acting on behalf of some Banks) may not authorize the first couple of transactions if they are refunds, as a fraud prevention tool. The rules are actually set by the Bank and each service provider follows them. The best approach is to avoid a refund as the first transaction..
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Misc Authorization Settings |
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Timeout | Maximum time, in seconds, Theatre Manager will try to process a card:
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Last Transaction | Displays the last tranaction number at the server |
Refund Capability Settings (Varies by Merchant Provider and Agreement)The Credit Card refund capabilities vary by merchant provider and your agreement with them. Merchant providers instituted strong rules for fraud prevention and you may find that you need to ask them for capabilities if you cannot refund credit cards. These options indicate what your contractual agreement is with them and tells Theatre Manager how to attempt to refund money. |
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Allow Independent Refunds | Independent refunds are when you enter the patron's credit card and refund any amount to that card. This is how credit cards worked for decades until merchant providers decided to limit this capability.
Refer to the rules for Independent refunds and possible errors before turning this on. Note: you must have encrypted card data for the patron, a prior merchant profile set up for them, or contact the patron for a full credit card number in order to do independent refunds. |
Allow Linked Refunds | Linked Refunds were created by visa/mastercard to force merchants to only return money to the original card for up to the amount charged on the card to avoid fraud.
Enabling this means your merchant provider allows it. Also set the time frame so that TM knows how far back in time the payment may be before the linked refund might be denied. You can contact your merchant provider and they may increase the amount of time allowed. |
Allow Linked Refunds on Same Day Payments | Some merchant providers seem to disallow linked refunds on the same day. That might mean you have to void the transaction before doing end of day in order to create the refund. |
Timeframe | The number of days since the payment was made in which a linked refund is likely to be authorized. For any payment older than that number of days, the refund is likely to be denied. |
Associated EMV Pin Pads (currently Moneris Only) |
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StoreId | The store ID for pinpads for Moneris |
API Key | The API key for pinpads for Moneris |
Timeout |
This is the maximum time, in seconds, that Theatre Manager expects to take to send the completed deposit batch to the bank. Normally, 120 seconds is enough for most processors but if you have larger batches or are using some terminal based authorization, you may need to alter this value. |
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Settle Batch Frequency |
Indicates the number of days that Theatre Manager will allow process credit cards without settling the batch. After this threshold is exceeded without doing an End of Day, Theatre Manager will display a warning message telling you to close the batch and will not accept any credit cards at the box office. |
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Notify on Quit |
If checked, an employee will be notified that a batch needs settled when they quit Theatre Manager if it finds any credit cards older than one day that are not yet deposited. In other words, you will only be told if there are cards from a previous day that have not been deposited. |
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Deposit Status |
This field is checked when an end of day is in process AND a credit card deposit is currently being done for this merchant account through Theatre Manager. You cannot check this box, you can only uncheck it if you are 100% sure there is no settlement occurring for this merchant account (i.e. nobody has end of day open). Unchecking it will reset the end of day and allow a settlement to occur. |
Normally, credit card accounts are in the same currency for the country you reside in. If you are able to process credit cards in another currency, then you need to know what that is. And it needs to be in your currency exchange table. When a credit card is processed Theatre manager will:
Setup on this tab is particularly important if you are accepting foreign currencies on your website. Click here for more information.
For more information about setting up Currency Exchange details and rates, click here.
Currency Country |
Select the desired country from the Currency Country drop down. |
Exchange Account |
Enter a G/L Account to allocate the difference from the exchange rate. |
A merchant provider may charge service fees or fixed costs for using this service to offset associated costs with maintaining customer and credit card information on their servers. Moneris charges money; and is not recommended for this feature. |
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If you only need to save credit cards for post dated or recurring payments, PCI Schedule D - post dated may suffice for your needs.
Contact your merchant provider customer support representative to determine if there will be any additional fees to your organization. |
Merchant Profiles are for organizations who are concerned with PCI compliance and wish (or are required to) maintain a PCI Schedule-C compliance within Theatre Manager.
Using Merchant Profiles reduces the exposure risk by maintaining full credit card information directly on the merchant provider's secure PCI-certified servers without having the requirement to store and maintain credit card numbers within Theatre Manager's database. Using Merchant Profiles in a PCI Schedule-C setup, allow full access to Theatre Manager's features such as Post-Dated Payments, Recurring Donations, and the Auto-Renew Season Subscriptions which would typically require a credit card number to be kept on file for each subsequent payment.
Enable Profiles |
Indicates if this merchant provider account has been enabled to store credit card payment profiles on the merchant account's server.
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Profiles API Login Key | The secure API Key used to access credit card profiles on the merchant provider's server.
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Profiles API URL | The IP Address to use to access the Credit Card Profiles on the merchant provider's server.
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If necessary, you can manage the Customer Credit Card profiles for this merchant. This will not alter the 'credit card' information that has been saved in Theatre Manager It is used to maintain the 'credit card profile' for each of your customers that has been saved to your merchant's PCI-certified secure servers from Theatre Manager. This can be used to cross reference and match the information between the two systems. | |||||
As part of a conversoin or initialization process, you can Create Customer Credit Card Profiles for this merchant from existing credit card information saved in Theatre Manager. It is used to create the initial 'customer credit card profile' and save it to your merchant's PCI-certified secure servers. |
Merchant Profiles allows you to store credit card numbers directly with your merchant provider, on their servers, and then access those saved credit card numbers at any time for subsequent processing without the cardholder being present.
A masked card means that it will be displayed in the payment window as '#### **** **** ####'. This renders the PAN useless for all purposes. However, given the first 4 and last 4 digits of any card, you can still validate you're using the correct merchant profile for authorizing the card. |
If your PCI Settings are set to Schedule C to shred cards immediately after use:
If your PCI Settings are set to Schedule D to retain encrypted credit card data in Theatre Manager:
Each merchant provider has its own unique name for the setup and maintaining of "Customer Payment Profiles." When talking with your merchant provider, use the following name to describe the feature you'll be activating:
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If your PCI Settings are set to Schedule D to retain encrypted credit card data in Theatre Manager, and if you process any new credit cards while the Enable Profiles is inactive, a merchant profile will not be created. If you choose to Enable Profiles later on, it is suggested using the function to build merchant profiles for known credit cards, to make the transition back to using merchant profiles more seamless. |
If your PCI Settings are set to Schedule C to shred cards immediately after use, and if you process any new credit cards while the Enable Profiles is inactive, a merchant profile will not be created. If you choose to Enable Profiles later on, you will require the full credit card number again before processing another new payment for that patron's credit card. |
No. The Customer Payment Profile's created by the merchant provider are uniquely linked to that merchant provider and your merchant account number. Customer Payment Profiles cannot be shared between different providers or accounts.
Merchant Profiles can be created and saved on your merchant provider's secure PCI-certified servers using the existing credit card information in Theatre Manager.
This window is used as an analysis tool to determine the critical and primary credit card profiles that should have a Merchant Profile created.
Post Dated Payments | Select to include credit cards from non-deposited (future dated) post dated payments. | ||
Recurring Donations (Active) | Select to include credit cards from active and ongoing recurring donations. | ||
Season Auto-Renewal (Active) | Select to include credit cards from active Season Subscriptions that are setup with Auto-Renewals. An active season is defined as the current and previous seasons. | ||
Cards Aged 0 - 6 Months | Select to include credit cards that have been used or updated within the previous 6 months. | ||
Cards Aged 6 - 12 Months | Select to include credit cards that have been used or updated within the previous 6 to 12 months. | ||
Cards Aged 12 - 18 Months | Select to include credit cards that have been used or updated within the previous 12 to 18 months. | ||
Cards Aged 18+ Months | Select to include credit cards that have been used or updated over 18 months ago. | ||
Recurring Donations (inactive) | Select to include credit cards from inactive or completed recurring donations | ||
Season Auto-Renew (Inactive) | Select to include credit cards from inactive Season Subscriptions that are setup with Auto-Renewals. An inactive season has the season pages flagged as inactive or is 2+ seasons ago. | ||
Total Profiles Selected | The total number of credit cards selected to create merchant profiles. | ||
Maximum Profiles to Create | The maximum number of merchant profiles to create during this process. | ||
Query Theatre Manager's database to determine the possible number of merchant profiles that can be created; the number of existing merchant profiles; and the number of known credit cards that are unable to be used for creating a merchant profile.
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Start the process for creating merchant profiles for the selected credit card numbers.
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Before proceeding, verify that this merchant account has credit card payment types(i.e. VISA, MC, DISC, AMEX, etc.) created and assigned in code tables. If a payment method does not exist as a credit card type for this merchant, a merchant profile will not be created. |
Click here to learn how to access this window.
A confirmation window will open prior to proceeding.
Depending on the number of existing credit cards in Theatre Manager, the credit card analysis tool determining the number merchant profiles to create may take a while to complete. |
A progress checklist window will open.
If the Maximum Number of Profiles to Create is less than the Total Profiles Selected, the credit card list will be sorted in the following sequential order in attempts to create the most important credit card profiles first:
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A confirmation window will open prior to proceeding.
Depending on the number of merchant profiles requested to create, the process may take a while to complete. |
A progress window will open.
Clicking cancel on the progress window will stop the process. All merchant profiles that have been created up to the time the cancel button was clicked, will remain. |
A status window will open.
If a message that 0 merchant profiles were created after running the Building Merchant Profiles for Existing Cards function:
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Merchant Profiles are created automatically when the Merchant Profile option is enabled for a merchant provider. When a credit card number is provided as a form of payment and a merchant profile does not already exist for this specific patron/payment combination, Theatre Manager will communicate with the merchant provider directly to get a Client Token and Payment Token assigned for the patron's payment information.
Patrons will have a separate Client Token/Payment Token combination for each credit card number used for payment.
Merchant Profiles are not shared between merchant providers, even if the merchant account is with the same merchant provider. If you have multiple merchant accounts setup for different operational unit within your organization (i.e. box office sales, internet/web sales and/or development) and each merchant account is enabled to maintain profiles, then a patron could have multiple Client Token/Payment Tokens for the same credit card if the patron provides payment with those different operational units. In most cases the organization only has a single merchant account, thus there would only be a single Client Token/Payment Token for each patron credit card. |
For patron credit card security reasons, functionality to manually enter the Client Tokens/Payment Tokens generated by a merchant provider into Theatre Manager is not allowed. |
Click here to learn how to access the Merchant Profiles List window.
Single click on a Merchant Profile to select it.
The Delete Record confirmation opens.
A second Delete Record confirmation opens.
The Merchant Profile from Theatre Manager is now deleted.
Theatre Manager does a best attempt to delete the customer profile from the merchant provider's servers. There could be a circumstance where the customer profile cannot be deleted using the API calls from Theatre Manager. If this occurs, login into your merchant provider's web portal and delete the customer profile manually. |
If the Merchant Profile is referenced by other files in the system, you will be unable to delete it and Theatre Manager will not delete the customer profile from the merchant provider's servers.
The Merchant Profiles List can be used to review the customer profiles created and located on your merchant provider's secure PCI servers. This list can also be narrowed to only patrons on a specific grouping by using select criteria. This window is only visible to an employee if they have been granted access under Employee Setup.
Opens the Merchant Profile Detail window for the selected profile. Click here for more information about the profile detail window. | |
Deletes the merchant profile. Click here for more information on deleting profiles. | |
Prints a report the of the profiles in the merchant profile list to screen or default print location. | |
Exports the data from the merchant profiles list into a tab delimited format and saves it to a selected location. | |
Opens the Patron record for the selected patron. |
Patron # | The unique identifier for this patron account. |
Type | Type of Patron account. |
First Name | The first name of the patron. |
Last Name | The last name of the patron. |
Company | The company that the patron works for. |
Profile # | The company that the patron works for. |
Credit Card | The credit card number. |
Expiry Date | Date the card will expire. |
Name on Card | Name printed on the credit card used for added security when processing the card. |
Active | The state of the card and if it can be selected to process credit card transactions. Expired, lost or stolen cards can be set to an inactive state. |
Blacklisted | Indicates if this credit card is blacklisted for this patron. If blacklisted, the patron cannot use the card again unless this card is reset. |
Merchant # | The unique identifier for this merchant account. |
Merchant Description | The internal description to identify the merchant account. |
To view all merchant profiles created for a specific merchant:
To view all merchant profiles for a specific patron:
To view merchant profiles for a specific patron while making a payment:
Deletes the merchant profile. Click here for more information on deleting profiles. |
Merchant | The unique identifier and internal description for this merchant account. | ||
Card Number | The credit card number. | ||
Expiry Date | Date the card will expire. | ||
Name on Card | Name printed on the credit card used for added security when processing the card. | ||
Client Token | The unique identifier assigned by the merchant provider for this patron's customer information. | ||
Payment Token | The unique identifier assigned by the merchant provider for this patron's payment information.
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The miscellaneous tab is used to provide contact information for your merchant provider. Please put information into these fields so that your staff will know who to contact in case of messages from the merchant provider like 'Hold Card' or 'Decline'. Clients using Orbital can use the information pictured for the name and phone number fields, then the email address of the organization's finance director or accountant. Those using other service providers will need to fill in contact details for their Merchant Provider or bank here.
Contact Person |
Enter the name of the Merchant Contact person when a card comes back as 'declined', 'call center' or 'hold card' |
Phone Number |
Enter the phone number of the contact person |
Enter the e-mail address of the Contact person |
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Opens an email to be sent to the address listed |
This is the list of employees that currently use this merchant account. If changing merchant accounts, you might need to change these employees to another merchant record.
If you have multiple merchant accounts (or are retiring an old merchant provider), you can drag employees from the 'employee' tab in one merchant detail window to another to transfer them to another merchant provider.
Employee List |
Displays the Employee List of those employees who can use this merchant account. |
Opens the Employee Access window for the selected employee.click here for more information on the Employee Access window. |
This tab displays the credit cards accepted for authorization by this merchant account.
If you have multiple merchant accounts (or are retiring an old merchant provider), you can open up the card window on both merchant providers and drag the payment types from one merchant account to another. Any post dated payments associated with the old merchant account will be transferred to the new merchant account so they can be authorized in the future properly.
You can add cards from the Payment Methods defined in Code Tables. Click here for more information. |
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You can open and edit the selected card. |
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You can remove card that are no longer accepted |
Click here to learn how to access the Merchant Account List window.
The Merchant Account Detail window opens.
The Connection Info window opens.
For more information on the Merchant Account Connection Info tab click here.
The Authorization window opens.
For more information on the edits and accounting tab click here.
The Settlement window opens.
For more information on the Settlement tab click here.
The Currency tab window opens.
For more information on the edits and accounting tab click here.
Click the Misc tab.
The Miscellaneous tab window opens.
Enter the merchant providers contact name, telephone and email address.
For more information on the edits and accounting tab click here.
Click the Employees tab.
The Employees tab window opens.
An employee can belong to only one merchant account at a time. For more information on the edits and accounting tab click here.
The Employee tab window opens.
For more information on the edits and accounting tab click here.
The new Merchant Account is now created.
To edit a Merchant Account, you perform the following steps:
Click here to learn how to access Merchant Account List.
Single click on a account to select it.
The Merchant Account Detail window opens.
The merchant account is now updated and saved.
Click here to learn how to access the Merchant Account List window.
Single click on a Merchant Account to select it.
The Delete Record confirmation opens.
The Merchant Account is now deleted.
If the Merchant Account is referenced by other files in the system, you will be unable to delete it.
If considering changing merchant providers, be sure to read about the impact and business ramifications for purchases done with the old provider that might need refunded un the future. | |
Before beginning this process, we suggest picking a time that will naturally limit any transactions that could be processed until the new Merchant account is in place. (i.e. earlier in the morning). A switchover can usually be done in 5 minutes or less.
If you wish, you can turn off web sales (only necessary for comfort). |
The general steps covered below are:
Changing your Bank is not the same as changing your merchant provider. You can change either/or at any time. Refer to the basic definitions used the credit card industry for more information on roles and responsibilities of either. |
You may get various benefits such as:
There are disadvantages of changing service providers - most notably:
If you suspect you might have a significant number of refunds to do for upcoming shows that are or could be cancelled, you might want to:
In recent years, merchant providers have instituted fraud policies that apply one or more of the following rules (Linked Refunds) that mean refunds
The rules above are imposed by the credit card companies and they can change at any time. If you change a merchant provider, then at least 3 of the rules above are viiolated:
The new merchant provider will not allow refunds for any charges done by the old merchant provider.
You may need to ask the new merchant provider to approve you for independent refunds - which they may charge more for, or may not give you that permission.
Note, that Independent refunds of a card used with a new merchant processor means you must ask the patron for their card number again. (linked refunds do not need you to get the card). |
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Alternatively, you many need to keep your old merchant provider setup available for a few months for refunds only - until your risk of needing to do a refund to the old provider is past. |
Once you are sure the transactions are processing correctly you can then start up the web sales again and employees can log back into the database.
When you make the changeover to the new merchant account, you must
RESTART your web listeners to ensure all web checkouts use the new merchant provider |
These credit card payments are linked to the payment method for the old merchant processor and need to be switched over to the new processor. To do so, repeat the following steps for each credit card type you now accept for your new merchant provider.
The transfer process only does one Credit Card type at a time in case you want to split merchant accounts. User it iteratively to transfer
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NOTE: to help prevent possible mistakes transferring from the old merchant to the new, the NEW merhant account will only appear in the popup list if:
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These days, most people do not print a credit card receipt, or they email tickets
With Commission Setup, you can define the rates Outlets may charge each other for cross outlet ticket sales in Theatre Manager.
While charging commissions is not required from Outlet to Outlet, some of the setup is required, such as the Default Posting Accounts for Commissions.
If you have multiple Outlets, you may have multiple commission structures to accommodate your sales contracts between different Outlets. For example, you may not charge the community theatre Outlet any fees as you provide a "pro bono" service to them. For another Outlet, you may charge a "dollar fee" based on tickets sold, and another may charge you a percentage based on the value of the ticket.
The Commission Setup window opens.
Inserts a new Commission. Click here to learn how to insert a new commission. | |
Saves changes made to the currency commission. | |
Creates a copy of the current commission. | |
Undoes changes to the last saved point. | |
Deletes the selected commission. Click here for more information on deleting commissions. | |
Name | Title of the commission. |
Status | When checked the commission is active. |
You can apply a dollar and/or a 5 commission to each ticket. This tab allows you to define the parameters for the commission. Click here for more information on how to define the commission calculation. | |
Commissions can be applied to various avenues of sales. This tab allows you to define where commissions are applied and which accounts the generated monies are applied to.Click here for the rules and accounting for the commission. |
You will need at least one commission table to allow for cross Outlet sales. The value of the commission table may be $0, if you are not charging a commission between Outlets, however you will still need the setup for Theatre Manager to function correctly.
To Create a new Commission Table, you perform the following steps:
Click here for more information on opening the Commission List.
The Commission Detail window Opens.
Click here, for more information on the Coommission Calculation tab.
Click here, for more information on the Edits and Accounting tab.
The new Commission is now created.
The Commission Calculation tab is where you set the parameters of how the commission is charged, including dollar amounts and/or percentages of the ticket value, and if the commission is applied before or after discounts and markups (Sales Promotions) and fees.
Dollar | Dollar value of the commission earned. Can be combined with a percentage. | ||
Minimum | Minimum value of commission to be applied to any ticket sale. | ||
Apply to Comp Tickets | Commission applies to issued comp tickets.
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And/or Percent | Percentage of the commission earned. Can be combined with the dollar value. | ||
% commission calculation on: | |||
Full Price | Commission is charged on the base ticket price before discounts, markups or fees. | ||
Discount | Commission is charged once the discount or markup has effected the base ticket price. | ||
Ticket Fee 1 | Commission is charged on the ticket price including the value of ticket fee 1. | ||
Ticket Fee 2 | Commission is charged on the ticket price including the value of ticket fee 2. | ||
Ticket Fee 3 | Commission is charged on the ticket price including the value of ticket fee 3. | ||
City | Commission is charged once the city tax is applied. | ||
State/PST | Commission is charged once the state/PST is applied. | ||
Federal/GST | Commission is charged once the Federal/GST is applied. |
The Edits and Accounting tab allows you to set parameters regarding the avenue of sale (Box Office, Internet, Season Subscriptions), and the General Ledger (GL) accounts where commission funds will be placed for each Outlet. These GL accounts must be set up in Default Posting Accounts to be used here. Click here, for more information on Default Posting Accounts.
Apply to: |
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Box Office Sales | Commission is received when the Outlet sells tickets via the box office. | ||
Internet Sales | Commission is received when tickets are sold through the Outlet's internet sales. | ||
Subscription Sales | Commission is received when season tickets are purchased through the Outlet.
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Posting accounts when sold by: |
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Owner Outlet | When checked commission fees will be allocated to the designated general ledger accounts when sold by the Outlet responsible for the event. This allows you to assign commissions payable for internal telemarketing staff. | ||
Commission Cost of Sales | General ledger account the value of commissions will be posted to when sold by the Outlet responsible for the event. | ||
Payroll Liability | General ledger account the payroll fees are to be posted to when tickets are sold by the Outlet responsible for the event. | ||
Other Outlets | When checked commission fees will be allocated to the general ledger accounts when sold by an Outlet other then the owner of the event. | ||
Commission Cost of Sales | General ledger account the value of commissions will be posted to when sold by an Outlet other then the owner of the event. | ||
Outlet Payable Account | General ledger account the payroll fees are to be posted to when tickets are sold by an Outlet other then the owner of the the event. |
In most cases, it is better to create a new commission table rather than editing an existing one, as making changes to any commissions parameters currently in use could have adverse affects on your accounting generation. However, occasionally, you may need to edit an existing commission setup.
To edit an existing commission table, you perform the following steps:
The Commission Detail window opens.
The changes are now saved.
Commission Tables can only be deleted if they have not been used for sales. If you need to delete a commission table that was created in error, you may do so.
To delete an existing commission table, you perform the following steps:
Click here for more information on the Commission Setup window.
Single click on a Commission to select it.
The Delete Record confirmation window opens.
The Commission is now deleted.
This can include:
Before they can be used, these devices must be
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Inserts a new device that can be associated with a users workstation. | |
Opens the selected device to edit or configure it. | |
Creates a copy of the current device. | |
Deletes the device | |
Generates a report of the devices to the screen. | |
Exports out a list of the devices. | |
Device # | Unique number assigned to the device, which can then be assigned to a specific workstation |
Device Type | The type of the device which can include: |
Description | Description of the device to make it easier to select for a workstattion |
IP or Port Parameters | The IP address for the device if IP based, or the port parameters if it is a com prt based device (increasingly rare these days) |
Port | The Port number that the device listens on |
Notes | Notes about the device, perhasp including serial number, or any history on the device. |
Active | Indicates if the device can be used. |
Outlet-Owner | Outlet who owns the Device |
Inserts a new device that can be associated with a users workstation. | |
Opens the selected device to edit or configure it. | |
Creates a copy of the current device. | |
Deletes the device | |
Generates a report of the devices to the screen. | |
Exports out a list of the devices. | |
Device # | Unique number assigned to the device, which can then be assigned to a specific workstation |
Description | Description of the device to make it easier to select for a workstattion |
Active | Indicates if the device can be used. |
Notes | Notes about the device, perhasp including serial number, or any history on the device. |
Outlet-Owner | Outlet who owns the Device |
Device Type | The type of the device. This affects the display in the lower half of the screen which is described on separate help pages. Options include: |
Then click the Advanced button to set the actual port
Enter:
Once you save the EMV device record, you can try Pairing with actual the device. You will be asked to enter the pair code that you see on the device to associate it with this record. After pairing, the device should go to a ready mode.
If you cannot pair with the device, contact Moneris to make sure the device is on cloud setting.
After the device is set up, you must associate the EMV device to a computers hardware setup | |
You will also need to provide some Merchant Settings from Moneris that activate your pinpad machines
If you do not, you may see a message like the one to the right if you try pair the devices. |
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Only Moneris cloud setup is supported (direct connection is not). This currently means only the P400 pin pad devices on cloud setting can be used. Please contact moneris to see if yours is compatible or needs replaced with a P400. | |
Pin Pads are settled during end of day. if you receive any message about an imbalance on a pin pad, please refer to the Moneris Pin Pad End Of Day troubleshooting tips. |
This submits the 'OpenTotal' transaction to Moneris and should come back with a window showing device totals at the top for various transactions, per the image below.
These values can be explained to you by your Moneris representative. In general, they will show things like:
If you do not see the image below:
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NOTE: NEVER install any software printer drivers for any ticket printer.
Theatre Manager does not use them and installing the printer drivers may affect the ability to print tickets and other reports. |
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Theatre Manager supports several commercial ticket printers. They must have the FGL language installed in them and one of ethernet, serial, or parallel ports. (USB is currently not supported).
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This preference is used to setup a ticket printer that can be associated with a workstation - meaning you can set difference preferences for each machine you use.
Refer to ticket face setup if you want to print different events to different printers or ticket stock.
Ticket Printer Configuration |
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Printer Type | Tickets can be printed to any one of the following printers (as long as it has FGL language support in it):
Note that there are some differences in the ports, handshakes and FGL capabilities in each printer so it is important to select the right one. |
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Port Name | The port the primary ticket printer is attached to. Note that there are choices here that affect other fields on the screen. You can select:
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IP Address | IP address of printer if using ethernet printer. The field is not displayed for Serial or LPT printers.
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Port Parameters | This field will appear for serial printers. Enter the baud rate and handshake information. Typically it is 9600,n,8,1,X, meaning:
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IP Port Number | IP port of printer if using ethernet printer . The field is not displayed for LPT or serial printers.
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Print Delay | Allows for a printer buffer to clear before printing the next ticket. This delay is hardware specific. If tickets are being printed on top of one another, tickets are not printed correctly, or if tickets are skipped during the printing process the print delay should be increased. | ||
Ticket Cutting Options | If printer supports ticket cutting, there are three options to choose from: Cut each ticket, Cut after last tickets for patron, or Do not cut tickets |
There really are only a few steps to using online forms
Enter the internal and external notes about a form
Start creating tags using the Tag List Window
Once a tag is created, you can associate one or more of them with the following data records:
Tags must exist before you can use them. Tags are created using the Setup->System Tables->Tags as shown in the image to the right.
The parts of the window are as follows:
Inserts a New tag through the Tag Detail Window. For more information on inserting tags click here. | |
Opens a window to edit a tag through the Tag Detail Window. For more information on editing tags click here. | |
Deletes a Tag if it is not associated with any data record. For more information on deleting tags click here. | |
Generates a report displaying the list of tags to the screen or default print location. | |
Exports the selected tags in various export formats. | |
Tag Name | Search options for locating tags. You can search by various fields |
Like | Enter a word or part of a word t search by. |
Tag Name | Name of the Tag. |
Description | Description of the Tag. |
Tag Group | A way to group tags for convenient purposes. The Tag Groups are set up in code tables. |
Outlet Owner | Outlet that owns for the tag. |
Changed By | Last employee to edit the tag. |
Insert a New tag through the Tag Detail Window. For more information on inserting comments click here . | |
Saves tags when edited in the Tag Detail Window. For more information on editing tags click here. | |
Creates a copy of the current tag. | |
Undoes changes to the last saved point. | |
Deletes a tag. For more information on deleting tags click here. | |
Checks the tag for spelling errors. | |
Name | A short name of the tag that will display on records that use the tag |
Description | Brief description of the tag. |
Category | Each tag can be placed in a tag category for convenience purposes. The tag categories are set up in code tables. |
Notes | A longer description of the user of the tag. Currently only for informational purposes, but may be used at a future time if allowed online. |
Click here to learn how to access this window.
The Tag Detail window opens.
The tag is saved and added to the Tag List window.
Click here to learn how to access this window.
Single click on a tag name in the list to select it.
The Tag Detail window opens.
Click here to learn how to access this window.
Single click on a tag to select it.
A Delete confirmation dialog opens.
Click here to learn how to access this window.
Do this by holding <CTRL> (Windows) or <OPTION> (Mac) as you click the tags in the list to be merged.
The Merge Tags window opens.
A merge confirmation dialog opens.
The tags are merged and displayed in the tag List as the tag you chose to merge into.
Populating a marketing web site via the REST API -- with the goals of:
You can search for records associated with tags in mail lists, reports and exporting. That means you could:
Currency Exchange allows for the setup of exchange rates in Theatre Manager.
The Currency Exchange List window opens.
For more information on the Currency Exchange List window click here.
Inserts a new currency exchange rate. For more information on inserting currency exchange rates click here. | |
Opens the selected currency exchange rate for editing. For more information on editing currency exchange rates click here. | |
Creates a copy of the current exchange rate. | |
Deletes the current currency exchange rate. For more information on deleting currency exchange rates click here. | |
Generates a report of the currency exchange rates to the screen or default print location. | |
Exports out a list of the currency exchange rates in a tab-delimited format. | |
Currency Conv. Date | Options to search currency exchange rate by. |
From | Starting point for the search. |
Currency Conv. Date-Effective | Date the currency exchange will take effect. |
Country From | Country the money is received from. |
Country To | Country the money is being used in. |
Currency Conversion Rate | Percentage of the conversion rate. |
Inserts a new currency exchange rate. For more information on inserting currency exchange rates click here. | |
Saves changes made to the currency exchange rate. | |
Creates a copy of the current currency exchange rate. | |
Undoes changes to the last saved point. | |
Deletes the current currency exchange rate. For more information on deleting currency exchange rates click here. | |
Effective Date | Date the exchange rate will be activated. |
Convert From | Country the money is received from. |
Convert To | Country the money is applied to. |
Exchange Rate | Rate of exchange. |
Conversion Results | Result of the conversion rate. |
Currency exchange defines the rate in effect as of a certain date and time. If the rates do not change for a period of time, Theatre Manager will use the last rate that is in effect. You can also change rates many times daily, if that is required in wildly fluctuating markets. We suggest using a rate with a little premium to cover the effort and hedge against risk. Oanda gives reasonable exchange (as well as history) that we've used for years ourselves. However, please confirm with your bank before entering a new rate. Once a patron uses the rate on a transaction, you cannot change it after the fact. |
Click here to learn how to access the Fee Types List.
The Currency Detail window will appear.
The calendar button to locate a date.
The new Currency Exchange is now saved.
Click here to learn how to access the Currency Exchange List.
Single click on a fee to select it.
The Currency Detail window will appear.
The changes are now saved.
Click here to learn how to access the Currency Exchange List.
Single click on a fee to select it.
The Delete Record confirmation window will appear.
The Currency is now deleted.