Clients who wish to have multilingual pages will need to do four things:
After a patron picks their language, the next time they log in, Theatre Manager will recall and use their personal language preference. |
Description:
Questions and Answers:
Q: What needs to be done to setup the TMattendance.html page for tracking attendance in Theatre Manager?
A: The page only needs to be accessed in order to use the attendance tracking feature. For additional details on setting up the scanning process please click here.
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Q: What is the Calendar Token for?
A: The Token is used for subscribing to a calendar. It is a unique value that allows for syncing with outside applications such as iCal, Outlook or Google Calendars.
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Q: Why would you reset a Calendar Token?
A: Reseting the token makes the previous token invalid. It prevents any previously subscribed calendar applications from accessing the calendar until the token has been updated in that program.
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Q: Is the Calendar Token needed to download the calendar?
A: The token is only needed when subscribing to a calendar.
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Q: What is the difference between Downloading and Subscribing to a Calendar?
A: When a calendar is downloaded the ICS file contains all Performances and Classes as of the download date. By subscribing to a calendar the details in the third party application will update as the information in the Theatre Manager database updates. If new Events are made available online the Performances or Classes will appear in the subscribed Upcoming Events calendar. When the patron purchases, exchanges or refunds tickets the details will automatically update in the subscribed My Upcoming Events calendar.
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Custom pages can be created for an event by duplicating the existing default page. The word Default in the page name is then replaced with the donation campaign number. The donation campaign number is located in the Seq # column under Setup >> System Tables >> Donation Campaigns in Theatre Manager. If this column is not visible simply right click on any of the column headers and select it. The column with then display in the list.
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Q: Why are there no payment methods in the drop down list?
A: If your credit card payment methods do not appear in the drop down it may be the Merchant Account is not setup to be used online. In Theatre Manager go to Setup >> System Tables >> Merchant Accounts. Double click on the merchant account and ensure the By the Web Listener box is checked. Under the Cards tab in the merchant account double click on each card and ensure the Available At Internet box is checked. The card will also need a bullet in the Yes column for Authorize Via Credit Card Server.
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This folder will contain a copy of each web page customized for an organizations online tickets site that does not pertain to the tmGifs folder. Online sales will review the tmCustom folder prior to the default web pages. If a custom page is located the online sales will display the custom page over the default page. For more information please click here.
This folder contains customized copies of the default pages from within the WebPagesEN folder. These pages have been edited to meet the design and desired look for the organizations online sales. Each page contained within a sub-folder should be saved to the corresponding folder within the tmCustom folder. For details on the default WebPagesEN folder click here.
This folder contains customized copies of the default pages from within the tmCampaign folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmCampaign folder click here.
This folder contains customized copies of the default pages from within the tmContent folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmContent folder click here.
This folder contains customized copies of the default pages from within the tmEvent folder. These pages have been edited to meet the design and desired look for the organizations online sales.
For details on the default tmEvent folder click here.
This folder contains customized copies of the default pages from within the tmFee folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmFee folder click here.
This folder contains customized copies of the default pages from within the tmMaps folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmMaps folder click here.
This folder contains customized copies of the default pages from within the tmPass folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmPass folder click here.
This folder contains customized copies of the default pages from within the tmScripts folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmScripts folder click here.
This folder contains customized copies of the default pages from within the tmSubscription folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmSubscription folder click here.
This folder contains customized copies of the default pages from within the TMtemplates folder. These pages have been edited to meet the design and desired look for the organizations online sales.
For details on the default TMtemplates folder click here.
This folder contains customized copies of the default pages from within the tmVenue folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmVenue folder click here.
Description:
Customizations if donation fields madatory
There are 3 fields on that are donor popup fields on the notes tab of the donation window. For the fields have been made mandatory, then you will need to have a code table value for custom donation field1, donation field2 and/or donation field3 in order for donations donations to be accepted online.
There is an include file for tmTemplates/tmDonationHiddenFields.html that may need revised if any of the donation fields have been made mandatory. If so, then you will need to look at that file and uncomment the appropriate fields below.
Change the value of xxx, yyy, or zzz in the input strings below to be the internal record number of the appropriate popup. Also, move the mandatory input field so that it is not uncommented
<INPUT NAME="DD_FLD1_FC_SEQ" TYPE=hidden id="DD_FLD1_FC_SEQ" value="xxx">
<INPUT NAME="DD_FLD2_FC_SEQ" TYPE=hidden id="DD_FLD2_FC_SEQ" value="yyy">
<INPUT NAME="DD_FLD3_FC_SEQ" TYPE=hidden id="DD_FLD3_FC_SEQ" value="zzz">
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Note that this feature that will be coming but has not yet been implemented.
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You may change any error message that you wish to suit the needs of your venue. However, a few pertain to the sign-in process and may indicate that an email address cannot be used which you may not want to change.
During our Oct 2016 PCI audit, we were required to them generic because it is against PCI rules to divulge information or conditions that could make it easier for a hacker to gain access to a patrons account. Visa/Master Card's reasoning is simple: If you say the email exists, then a hacker would likely cross reference that with other information stolen or bought on the internet. Since people tend to use the same passwords across web sites, they would cross reference and might gain access. For your safety and the safety of your patrons, we ensure Theatre Manager passes the PCI Audit- to give you less to worry about. The PCI council places 100% web site security over empathy to make any commerce web site easier for patrons to use. |
Message # | Purpose of error message that could occur during login process | Message before being genericized for PCI Audit |
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10012 | error message if email address could not be found in the database during the login process. | Error - Please enter a valid email address and password combination. |
10013 | error message if email does exist in the database, but password is incorrect during login. Should be same message as 10012 to limit ability to delineate this condition | Error - invalid email address and password combination{br}(note: password is case sensitive). |
10032 | the response if email address found and message sent to patron. it is now generc to say that if the email address was found, then an email would be sent, which does not give away the fact that the email adddress does exist | A password reset has been sent to your email address at {email}.{br}Please look for the email and follow the instructions on it. |
10034 | response for email address not in the database. The message is set to be same as 10032 for PCI/OWASP compliance so that no information is conveyed back to the user as to success or failure of the request - it helps prevent finding information in the system for brute force attacks. | We're sorry, there are no accounts associated with the email address {email}. Please verify it. |
10255 | response indicating email address appears invalid because we are unable to lookup the mail exchange server for that email address. Again, according to PCI/OWASP, it is more secure to simply say the email address is invalid (and we suggest to contact the box office) | {contents} appears invalid. Unable to lookup the mail exchange server for that email address. |
10256 | response indicating email address appears invalid because we are unable to lookup the DNS server for that email address. Again, according to PCI/OWASP, it is more secure to simply say the email address is invalid (and we suggest to contact the box office) so this message is set to the same as 10255. | {contents} appears invalid. Unable to lookup the DNS server for that email address. |
10257 | response indicating email address is already on file and to use 'forgot password' instead. Again, according to PCI/OWASP, it is more secure to simply say the email address is invalid (and we suggest to contact the box office) so this message is set to the same as 10255. | {contents} is currently in use and cannot be used for the creation of a new account.{br}If this is your email address, please request your password instead. |
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Custom pages can be created for an event by duplicating the existing default page. The word Default in the page name is then replaced with the event number. The event number is located in the Event # column under Setup >> Events in Theatre Manager.
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An example of the default email reminder page tmLiveEventReminderEmailDefault.html for live events is below. This can be customized for each live event if you would like. | |
Email reminders must be enabled for the performances that you wish to send an automatic reminder for. |
Custom pages can be created for a fee by duplicating the existing default page. The word Default in the page name is then replaced with the fee sequence number. The fee number is located in the Fee # column under Setup >> System Tables >> Fee Types in Theatre Manager. If this column is not visible simply right click on any of the column headers and select Fee #. The column with then display in the list.
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Questions and Answers:
Q: Can this page be updated such that the print at home tickets will contain organization-specific or other information?
A: Yes, it can. The page itself can be updated to contain whatever text a client wishes to include. Please note that this same page is used for all events, so event-specific information or similar will print on all tickets generated from this page.
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Q: Can I add a logo to the print at home tickets?
A: Yes, you can. Simplest way is to put the logo image file inside tmGifs and then include a link on this page. The link should contain the full path to the image as appose to just a "img src="httpstmGifs/sponsorLogo.jpg" reference.. Please note that any logo included here will print on every ticket, regardless of event. So a sponsor logo for one show only would print on every show's tickets.
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Q: Can I add colour or a background colour to the tickets?
A: Yes, you can. We originally chose to have the page print in black and white to make things easier on the end user (and their toner cartridge) but if you'd like the tickets to have colour, you can edit the stylePages.css file. The areas to edit are those that end in "print," ie, backgroundprint or tablerowdetailprint.
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Q: Can I print one ticket per page?
A: Yes, you can. This page pulls ticket details from the rowFutureTicketPrintCourse.html, rowFutureTicketPrintFestival.html, rowFutureTicketPrintHeader.html and rowFutureTicketPrintReserved.html pages. These pages can be altered to fill one full page. The following web page gives examples on how to create page breaks http://www.w3.org/TR/css-print/#s.8.2.
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Q: The number under the bar code contains leading zeros, how important are these extra zeros?
A: The leading zeros are added to standardize the length of the ticket number. They are largely for esthetics. When the bar code is scanned Theatre Manager removes the leading zeros.
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This lets the patron set their own reason for not attending a class online. The process is:
Permission to do these functions is determined by:
You can have a direct link to the manage events page
On this window, patrons can indicate if they cannot make a class (in a course). The are allowed to select an attendance reason from a limited list set up in code tables.
If the user clicks on any of the absent icons as part of the list, they can add, change or clear the attendance reason on another web page.
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Individual bootstrap elements can be formatted in the custom.css page to create a unique design for the ticketing site.
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# | Item | Description |
1 | .button | References the buttons across the top of the online sales window. |
2 | .buttonover | The result of a mouse hovers over the buttons across the top of the online sales window. |
3 | .new | The buttons within the tables in the online sales window. |
4 | newover | The change in a button within the the tables when an mouse if hovered over it. |
Questions and Answers:
Q: Why are the navigation buttons appearing in deep red on Internet Explorer, but are normal on other browsers?
A: When the line below is uncommented in the style sheets the buttons appear a graded red in an Internet Explorer browser.
filter:progid:DXiMageTransform.microsoft.Gradient(GradientType=0,StartColorStr='#ff800000',EndColorStr='#ff800000');
For details on commenting out the crimson filter click here.
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Q: I do most of my web development testing with Safari or Chrome as a web browser, and eventually I get around to checking things with Internet Explorer. What I am seeing with our ticketing site is two vastly different color schemes. Is there a separate set of .css files or something that pertains specifically to Internet Explorer, or are they just different from the Mac browsers?
A: In part, this has to do with the color calibration of the monitor the patron is using to view your site. You can change the color calibration for your monitors - which is especially easy on a Mac. While Mac has color correction set up for your monitor, your browser may or may not use color correction for web content/images depending on its setup. Your color picker reports what your Operating System thinks it is rendering. Another browser may report something else.
Most Mac browsers (Safari, Firefox) use color management to display what is theoretically True Color. This means that it will read the colors that are embedded in original web page or image, match them to the color calibration of your monitor and display them appropriately. Unmanaged browsers (such as Internet Explorer) do not read the embedded color coding and apply colors according to a default set in a color palette - which may or may not match what the original web page designer intended.
So while this is not a solution, it is an explanation. The images and web page elements are being sent identically to all browsers. The various browsers, however, are interpreting the color palette differently. Safari and Firefox offer color calibration to your monitor. Other browsers may not.
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# | Item | Description |
1 | .background | Indicates the colour, image and attributes to be used for the background in most web pages within the online sales. |
2 | .backgroundPrint | The colour to be used as the background for print pages from within the web sales. |
3 | .backgroundSide | The colour used for the tmnavSide.htmlpage. When using frames, this attribute can be edited to meet the design requirements for the side panels. |
4 | .backgroundSidePrint | The colour of the side panels, when printed, while using frames within the web pages. |
5 | .limitedprofilelogin | Allows for the over all customization of the TMpatronLimitedProfile.html page. |
6 | .limitedprofileentry | The customization of the entry fields within the TMpatronLimitedProfile.html page. |
7 | .main | A text style mainly included within <P> tags in the web pages. Sets the font size and colour of text within a web page. |
8 | .mainPrint | The text colour for print pages from within the web sales. |
9 | .missingfield | The font used for fields where information must be entered to meet the mandatory data requirements within the Theatre Manager database. |
10 | .title | The header of the page that often appears at the top of the browser window. |
11 | .titlePrint | Header for print pages from within the web sales. |
12 | a.navlink | Attributes for the navigation links within the tmnavSide.html pages. It is also used in the TMattendancePalm.htmlpage. |
13 | a.navlinkPrint | The attributes of a.navlink when printed. |
14 | a.navlink:hover | The result of a mouse moving over a hyperlink in the tmnavSide.html page. |
15 | a.navlinkPrint:hover | The attributes of a.navlink:hover when a mouse is on top of it at the time the page is printed. |
16 | .message | The text pulled from the TMError.txt page. This text is found across the top of the web page. |
17 | .messagePrint | The attributes of .message when printed. |
18 | .waitmessage | This message appears on web pages where it make take a moment for the request to return with information from the database. |
19 | a.link | An <A HREF> style for links within the web pages. |
20 | a.linkPrint | The attributes of a.link when printed. |
21 | a.link:hover | The result of a mouse moving over the a.link hyperlink in the web pages. |
22 | a.linkPrint:hover | The attributes of a.link:hover when a mouse is on top of it at the time the page is printed. |
23 | .playinfo | The text within the season or ticket sales process that describes the performance details. |
24 | .playinfoPrint | The attributes of a.playinfo when printed. |
25 | .backgroundBottom | The colour used for the tmnavBottom.htmlpage. When using frames, this attribute can be edited to meet the design requirements for the bottom panels. |
26 | .backgroundBottomPrint | The colour of the bottom panels, when printed, while using frames within the web pages. |
27 | .tablerowheader | Descriptive information within the tables of the web pages. |
28 | .tablerowheaderprint | The attributes of .tablerowheader when printed. |
29 | .tablerowdetail | Active information within the tables of the web pages. |
30 | .tablerowdetailprint | The attributes of .tablerowdetail when printed. |
# | Item | Description |
31 | .calendarheader | For Future Implementation. |
32 | .calendarcellheadercurrentmonth | For Future Implementation. |
33 | .calendcellheadercurrentdate | For Future Implementation. |
34 | .calendarcellheaderothermonth | For Future Implementation. |
35 | .calendarcellheaderotherdate | For Future Implementation. |
36 | table.inner | For Future Implementation. |
37 | table.outer | For Future Implementation. |
38 | table.calendar | For Future Implementation. |
39 | table.calendar a.link | For Future Implementation. |
40 | table.calendar a.link:hover | For Future Implementation. |
41 | .calendar2 | For Future Implementation. |
42 | table.calendar tr | For Future Implementation. |
43 | table.calendar td | For Future Implementation. |
44 | .calendar2 | For Future Implementation. |
45 | .table.calendarother | For Future Implementation. |
46 | table.calendarother a.link | For Future Implementation. |
47 | table.calendarother a.link:hover | For Future Implementation. |
48 | .calendar2 | For Future Implementation. |
49 | table.calendarother td | For Future Implementation. |
50 | table.datenumber | For Future Implementation. |
51 | table.datenumber tr | For Future Implementation. |
52 | table.datenumber td | For Future Implementation. |
53 | table.datenumber td#green | For Future Implementation. |
54 | table.datenumberother | For Future Implementation. |
55 | table.datenumberother tr | For Future Implementation. |
56 | table.datenumberother td | For Future Implementation. |
57 | table.datenumberother td#noborder | For Future Implementation. |
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This is the home page to the online sales. It can be the first page patrons see after the login to the online sales. It is designed to provide all options available to the patron for managing their online account, such as:
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The Forgot my password button takes the patron to a web page where they can request their password to be re-sent to them.
Alternatively, if the patron is unable to do this for any reason, the box office can initiate a password reset from the patron window |
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htdocs/1/WebPagesEN
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htdocs/1/WebPagesEN
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Questions and Answers:
Q: How can the mail lists that appear be altered.
A: The mail lists that display in the TMmaillistQuickAdd.html page are hard coded onto the page. The page can be edited to include as many mail list are are needed. In order to add a mail list the mail list sequence number is required. Please see the following link on how to find the mail list sequence number.
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htdocs/1/WebPagesEN
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htdocs/1/WebPagesEN
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Custom pages can be created based on the venue by duplicating the existing default page. The word Default in the page name is then replaced with the map number. The map number is located in the Map # column under Setup >> Venue Maps in Theatre Manager.
There are three TMticketSection_MapDefault pages that look very similar. The page ending in a C is for courses. The page ending in a F is for festival seating or general admission performances. The page without an additional letter is for reserved seating performances. A custom page can be created for these three types of ticket sale and made specific to the venue.
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htdocs/1/WebPagesEN/tmMaps
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htdocs/1/WebPagesEN/tmMaps
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Q:How can the Pricing drop down order be altered?
A: The pricing drop down is sorted in descending order based on highest price to lowest price. The promotion external description will determine the sort if there are two or more price points of the same value. Promotions sort in ascending order. For steps on how to access the sales promotion click here. Please note not all Promotions or Price Codes are available online and altering promotions will only need to be done for those options that appear online.
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Q: How do you remove the price code name from the Pricing drop down?
A: Select the Web Options tab under Setup >> Company Preferences in Theatre Manager. Remove the check from the Show Price Code option in the Permitted Ticket Printing Options section of the page. Clear the cache on the web listener for the change to take effect. For detailed steps on how to clear the cache in Theatre Manager click here.
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Q: How do you remove the Promotion from the Pricing drop down?
A: Select the Web Options tab under Setup >> Company Preferences in Theatre Manager. Remove the check from the Show Sales Promotion option in the Permitted Ticket Printing Options section of the page. Clear the cache on the web listener for the change to take effect. For detailed steps on how to clear the cache in Theatre Manager click here.
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htdocs/1/WebPagesEN/tmMaps
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Q: How can the Pricing drop down order be altered?
A: The pricing drop down is sorted in descending order based on highest price to lowest price. The promotion external description will determine the sort if there are two or more price points of the same value. Promotions sort in ascending order. For steps on how to access the sales promotion click here. Please note not all Promotions or Price Codes are available online and altering promotions will only need to be done for those options that appear online.
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Q: How do you remove the price code name from the Pricing drop down?
A: Select the Web Options tab under Setup >> Company Preferences in Theatre Manager. Remove the check from the Show Price Code option in the Permitted Ticket Printing Options section of the page. Clear the cache on the web listener for the change to take effect. For detailed steps on how to clear the cache in Theatre Manager click here.
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Q: How do you remove the Promotion from the Pricing drop down?
A: Select the Web Options tab under Setup >> Company Preferences in Theatre Manager. Remove the check from the Show Sales Promotion option in the Permitted Ticket Printing Options section of the page. Clear the cache on the web listener for the change to take effect. For detailed steps on how to clear the cache in Theatre Manager click here.
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Q: How can I make the entire map display?
A: Change the selected_border value in the image reference near the bottom of the page to be 999.
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Q: How can I change the color the seats appear as on the map?
A: Change the selected_color in the image reference near the bottom of the page to the desired hex color value.
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Q: How do you change the map image at the bottom of the page so it does not display the image from within Theatre Manager?
A:Add the desired image to the tmGifs folder with the WebPages. Comment out the existing image reference line at the bottom of the page. Add a new image reference for the desired image. The full path name is not required. /tmGifs/image.jpg can be used ad this page is already referencing the WebPages through the base reference.
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WebPages/1/WebPagesEN/tmMaps
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Q: Can I replace the map image with an image of my own?
A: Yes, the image can be replaced. Place the desired image in the tmGifs folder. Locate the line containing the F_HTML_SEATMAP references towards the bottom of the page. Comment out the line. Add an image reference to the page calling the desired image from the tmGifs folder. Please note the reference should only require the folder name (tmGifs) and the full image name.
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Q: Can I change the default value in the drop down for number of seats to purchase?
A: Yes, you can. The default value is controlled in the Performance details. It can be altered by going to Setup >> Events and searching for the desired event. Double click on the event and select the Performance tab. Double click on the desired performance to open the Performance Detail window. Select the Web Settings tab. The Suggested Purchase Qty field determines the default value in the drop down within the online sales.
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Q: Can I increase/decrease the value in the drop down for number of seats to purchase?
A: Yes, you can. This value is controlled by the over all cart limit, event limit and performance limits.
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htdocs/1/WebPagesEN/tmMaps
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Q: Can I replace the map image with an image of my own?
A: Yes, the image can be replaced. Place the desired image in the tmGifs folder. Locate the line containing the F_HTML_SEATMAP references towards the bottom of the page. Comment out the line. Add an image reference to the page calling the desired image from the tmGifs folder. Please note the reference should only require the folder name (tmGifs) and the full image name.
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Q: Can I change the default value in the drop down for number of seats to purchase?
A: Yes, you can. The default value is controlled in the Performance details. It can be altered by going to Setup >> Events and searching for the desired event. Double click on the event and select the Performance tab. Double click on the desired performance to open the Performance Detail window. Select the Web Settings tab. The Suggested Purchase Qty field determines the default value in the drop down within the online sales.
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Q: Can I increase/decrease the value in the drop down for number of seats to purchase?
A: Yes, you can. This value is controlled by the over all cart limit, event limit and performance limits.
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htdocs/1/WebPagesEN/tmMaps
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Q: Can I replace the map image with an image of my own?
A: Yes, the image can be replaced. Place the desired image in the tmGifs folder. Locate the line containing the F_HTML_SEATMAP references towards the bottom of the page. Comment out the line. Add an image reference to the page calling the desired image from the tmGifs folder. Please note the reference should only require the folder name (tmGifs) and the full image name.
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Q: Can I change the default value in the drop down for number of seats to purchase?
A: Yes, you can. The default value is controlled in the Performance details. It can be altered by going to Setup >> Events and searching for the desired event. Double click on the event and select the Performance tab. Double click on the desired performance to open the Performance Detail window. Select the Web Settings tab. The Suggested Purchase Qty field determines the default value in the drop down within the online sales.
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Q: Can I increase/decrease the value in the drop down for number of seats to purchase?
A: Yes, you can. This value is controlled by the over all cart limit, event limit and performance limits.
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at the bottom of the page is an <img> tag that shows the actual map:
<img src="<field>F_HTML_SEATMAP"</field>&reserved_colour=007700&reserved_boundary=true&reserved_seat_border=5&format=svg" width="80%"/>
See also tmpickYourSeatScripts.html for some options that can be made regarding zoom controls on scripts that handle the maps. |
format=xxx | specifies the graphic format in which to display your seat maps on a web page.
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reserved_only=false |
specifies that the map image to be drawn contains only a zoomed in sub-set of the entire map, centred around the seats that are offered to the patron. It the parameter is ignored if the map is in pick-your-own-seat mode. Values are:
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reserved_boundary=true |
Indicates that a boundary is to be drawn around the seats that are offered to the user (not avaliable when map is in pick-your-own mode)
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reserved_seat_border=## | Specifies the distance (in seats) from the offered seats where the reserved_boundary will be placed. Reasonable values are 2 seats around the reserved seats or 4 seats around the reserved seats | ||
reserved_boundary_color=FF0000 | Specifies the colour of the boundary drawn around the seats that are offered (if not using pick your own) | ||
reserved_boundary_width=xx | Specifies the width of the boundary drawn around the offered seats (if not using pick your own). The default size is 3/4 of the average width of seats on the map. You can make it more or less. | ||
seat_color=FF0000 |
Specifies the colour of the unsold (available) seats on the map as a RGB hex string.
i.e. FF0000 means bright red and 007700 is green |
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selected_color=000000 | Specifies the stroke (border) color of the selected seats as a RGB hex string. These seats that a patron is picking on the reserve your seat map. | ||
reserved_color=FF0000 | Specifies the fill color of the temporarily held best seats as a RGB hex string | ||
unavailable_color=00FF00 | Specifies the fill color of the unavailable seats as a RGB hex string. Seats are unavailable if they are already sold to another patron or held for any reason. | ||
unavailable_text=X | Specifies the single character that will be used to put in seats that are not available. This over-rides the '*' that TM will put in unavailable seats. You can use any ascii character you want such as 'X'. You may even use %20 (space), which if used in conjunction with unavailable_color will provide a solid square for unavailable seats. | ||
seat_font=X | The font to use for seat labels when using mouseover to show the door/section/row/seat and seat description (depends on what the description setup is in the SCG map on the pricing map setup) | ||
seat_size=X | The size of the fonts on the seat labels | ||
seat_font_scale=X | SVG scaling factor to apply to the font size (depends on the scale used when constructing the SVG map) | ||
seat_font_load=X | "embed": base64 embedded font, "local": locally loaded font from tmVendor, "cdn": remotely loaded font from Content Delivery Network (CDN) |
There is a comment in the file about halfway down (on/around line 41-42) that looks like:
// Initialize the widget with new pan and zoom values
widget.init();
To add the parameters to the web page code and create different settings, you would edit the two lines above so that they look like:
// Initialize the widget with new pan and zoom values
widget.init( {
“pan_step_distance”: 800,
“zoom_multiple”: 0.1
} )
These values do not apply when the patron is using a touch device because the hand gestures of pinch and swipe take over and the 'controls' are hidden from the user. They only work for the controls when they are visible on a computer web page. |
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See also tmPickYourSeatMapDisplay.html for some options that can be made regarding colouring and fonts on the actual SVG map as the user interacts with the pick your seats process. |
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Custom pages can be created for a package by duplicating the existing default page. The word Default in the page name is then replaced with the package number. The package number is located in the Package # column under Setup >> System Tables >> Packages in Theatre Manager. If this column is not visible simply right click on any of the column headers and select it. The column with then display in the list.
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Questions and Answers:
Q: How do I setup a Package for online sales?
A Please see Package Setup in our online help for details on creating a new package:
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Q: How can the Availability options column be changed?
A: The text in the Availability column is located in the rowPkgTicketFestival.html page. By accessing this template the percentage level for availability can be altered. In addition the colour of the text and the wording can be altered as desired.
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Custom pages can be created for a pass by duplicating the existing default page. The word Default in the page name is then replaced with the pass type number. The pass type number is located in the Type # column under Setup >> System Tables >> Member Types in Theatre Manager. If this column is not visible simply right click on any of the column headers and select it. The column with then display in the list. Please note the word Member may have been altered in the database base for the organization.
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If the email address exists under two patrons, the same message/process occurs and the box office will need to de-duplicate the email address in Theatre Manager before they can get an email reset.
If the patron is unable to do reset their password for any reason, the box office can initiate a password reset from the patron window. A box office reset should only be used if the patron has requested it explicitly - it sends the same email as above. |
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Questions and Answers:
Q: Where is the limited profile option enabled?
A: In Theatre Manager click Setup >> System Preferences. Select the Mandatory Data tab. Check the desired locations in the Allow Limited Profile Patron On section.
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Q: Where are the limited profile account settings in Theatre Manager?
A: In Theatre Manager click Setup >> System Preferences. Select the Mandatory Data tab. Place a check mark next to the desired fields for limited profile in the Limited Profile Web Sales Checkout Patron Data section.
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Q: How can I hid fields that are not mandatory?
A: Fields that are not mandatory can be commented out in the tmLoginLimitedPatron.html page.
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/WebPagesEN/tmScripts
buttonRollover.html
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<SCRIPT LANGUAGE="JavaScript">
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function pviiClassNew(obj, new_style) {
obj.className = new_style;
}
//-->
</SCRIPT>
Since the buttons that are contained within the tmnavButtons.html page are form inputs, they require Cascading Style Sheets in order to customize their colours and styles. This script allows the buttons to roll from one style to another.
The variables onMouseOver="pviiClassNew(this,'buttonover')" onMouseOut="pviiClassNew(this,'button')" are included in each tag for each button.
dropDownMenuFuctions.html
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<script language="Javascript">
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function submitForm(form, action){
//Change the name of the hidden input, hiddenSubmit, to be the name of the action we need to perform
document.getElementById(form).hiddenSubmit.name = action;
document.getElementById(form).submit();
}
//-->
</script>
This function is used to submit a form when a <!select /> list is used. The page must include this function as well as a hidden parameter within the form, TMForm. <!input type=hidden name=hiddenSubmit value="">
navSideRollover.html
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<SCRIPT language="JavaScript">
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function NavRollOver(oTd) {if (!oTd.contains(event.fromElement)) {oTd.bgColor="";}}
function NavRollOut(oTd) {if (!oTd.contains(event.toElement)) {oTd.bgColor="";}}
//-->
</SCRIPT>
This script allows the cells within the navSide table to roll from one colour to another, creating dynamic buttons out of table data. The variables onmouseover="NavRollOver(this)" onmouseout="NavRollOut(this)" are contained within the
pleaseWaitMessageFuction.html
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<script language="JavaScript">
<!--
function process() {
var processingMessage = 'Processing...please wait...this takes a few moments';
var messageHeight = '25px';
if (navigator.appName=="Microsoft Internet Explorer") {
pleaseWait.innerHTML = processingMessage;
document.all.pleaseWait.style.height = messageHeight;
document.all.pleaseWait.style.visibility = 'visible';
}
if (navigator.appName=="Netscape") {
document.getElementById("pleaseWait").innerHTML = processingMessage;
document.getElementById("pleaseWait").style.height = messageHeight;
document.getElementById("pleaseWait").style.visibility = 'visible';
}
if (navigator.appName=="Safari") {
document.getElementById("pleaseWait").innerHTML = processingMessage;
document.getElementById("pleaseWait").style.height = messageHeight;
document.getElementById("pleaseWait").style.visibility = 'visible';
}
}
//-->
</script>
showhidediv.html
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<script language="javascript">
<!--
function divdisplay(layer_ref,state) {
if (document.all) { //IS IE 4 or 5 (or 6 beta)
eval( "document.all." + layer_ref + ".style.display = " + state);
}
if (document.layers) { //IS NETSCAPE 4 or below
document.layers[layer_ref].display = state;
}
if (document.getElementById &&!document.all) {
hza = document.getElementById(layer_ref);
hza.style.display = state;
}
}
//-->
</script>
This will show or hide a div statement by name on the screen state= 'none' if you want to see it on the screen state= 'block' if you want it to be disabled from the user.
<script language="javascript">
<!--
function divvisibility(layer_ref,state) {
if (document.all) { //IS IE 4 or 5 (or 6 beta)
eval( "document.all." + layer_ref + ".style.visibility = " + state);
}
if (document.layers) { //IS NETSCAPE 4 or below
document.layers[layer_ref].visibility = state;
}
if (document.getElementById &&!document.all) {
hza = document.getElementById(layer_ref);
hza.style.visibility = state;
}
}
</script>
this will change the visibility of a div by name on the screen state= 'visible' if you want to see it on the screen state= 'hidden' if you want it to be hidden off the screen from the user
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_gaq.push(['_setAccount', 'UA-xxxxxxx-1']);
_gaq.push(['_setDomainName', '.yourvenue.org']);
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Custom pages can be created for a season package by duplicating the existing default page. The word Default in the page name is then replaced with the season package number. The season package number is located in the Seq # column under Patron Sales >> Season Reservations >> Setup Season Packages in Theatre Manager.
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Q: How can I edit the text at the top of the window that says "You are not currently logged in. Subscriptions can be renewed here after login." ?
A: This text is located in the rowSubRenewAnonymous.html page. Open this page and edit the text as desired.
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An example of the file and how it affects the new patron window is shown below. In the default file, all items are commented out (with a '#' in the first column). In the sample, 5 entries were made:
some notes:
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You can enable rounding up the cart to an even amount of your choice with a donation. The feature must first be enabled in Company Preferences -> Web Options. After that, the web page defaults to prompt the user to round up the purchase:
Note: There is a difference between:
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In the web page text below, there is a 1 that points to an opening condition at the top of the page and the bottom of the page. That indicates to only include the round up code if the cart does not round to an even dollar. You can change that number to $5.00, $7.50, $9.33 - any number you want. If the cart balance is NOT an even multiple of that amount, then the round up option will show in the web page.
The number you pick for this value be an even multiple of the round up suggestions. Examples: Make this number
The page suggests 3 values for rounding up (you can add more). However, if you want to change them, you can see the number 2 which points to a pair of dollar amounts. You must change both, since one is the input value and the other is the button description. Those 3 values are in smaller squares:
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The tmErrorMessageInfo.html is widely included throughout web sales to display error messages to the user. It is often shown on the left side of the screen (or top of the screen in mobile views)
In the example below, a donation amount was not entered, but the "Add Donation" button was clicked. You can see how the blue alert box was generated, ultimately telling the online shopper to "Enter The Required Fields".
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Customizations if donation fields have been made madatory
There are 3 fields on that are donor popup fields on the notes tab of the donation window. If these fields have been made mandatory, then you will need to find the code table value for these custom fields:
Change the value of xxx, yyy, or zzz in the input strings below to be the internal record number (Seq #) of the appropriate popup. Also, move the mandatory input field above the <!-- comment: in the file so that it becomes uncommented and active in the web page.
<INPUT NAME="DD_FLD1_FC_SEQ" TYPE=hidden id="DD_FLD1_FC_SEQ" value="xxx">
<INPUT NAME="DD_FLD2_FC_SEQ" TYPE=hidden id="DD_FLD2_FC_SEQ" value="yyy">
<INPUT NAME="DD_FLD3_FC_SEQ" TYPE=hidden id="DD_FLD3_FC_SEQ" value="zzz">
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Q: How does Theatre Manager assign a ticket when someone other then the person logged in is selected from the drop down as the course participant?
A: Theatre Manager will gift the course to the member of the household the ticket is purchased for. This means the ticket will appear in both the purchaser and the attendees patron records. This allows for reporting one who attended a course and who purchased a course based on criteria.
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Q: How can the mandatory fields be changed?
A: There are two steps. The first is the Asterisk can be removed from the field within this page. The second within Theatre Manager. Click Setup >> System Preferences. Select the Mandatory Data tab. Remove the checks from the Full Profile Patron Data fields as desired.
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Q: How can a patron change they type of email address displayed in their account window?
A: This information is controlled in the database. If a patron wished to change an email from home to work or other they will need to contact the box office to update their patron record.
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Q: Where is the limited profile option enabled?
A: In Theatre Manager click Setup >> System Preferences. Select the Mandatory Data tab. Check the desired locations in the Allow Limited Profile Patron On section.
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Q: Where are the limited profile account settings in Theatre Manager?
A: In Theatre Manager click Setup >> System Preferences. Select the Mandatory Data tab. Place a check mark next to the desired fields for limited profile in the Limited Profile Web Sales Checkout Patron Data section.
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Q: How can items be added to a package?
A: For details on how to add items to a package see the following online help page:
http://help.theatremanager.com/theatre-manager-online-help/adding-items-package
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Q: How can the name of the package be changed?
A: In Theatre Manager go to Patron Sales >> Season Subscriptions >> Setup Season Packages. Double click on the desires season package. Alter the External Description field to display the name of the package as it should appear online.
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Q: Where can I edit the telephone number pulled in this message?
A: The telephone number is pulled from the Theatre Manager database. It's located in the Company tab of Setup >> Company Preferences.
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Q: How can the Availability percentages be altered?
A: The Availability options are located in the rowTicketEventAvailability.html page.
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Q: How can the Availability percentages be altered?
A: Each option (Good, Limited, Very Limited, Sold Out) are indicated based on the percentage of seats sold within the Theatre Manager database compared to the Reporting Capacity listed for the individual performance. The percent values are listed on the page in the F_SOLD_PERCENT statements and can be altered to meet the organizations needs.
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Q:How are the colors used in the Availability column altered?
A: Each option is listed following a font color. Altering the hex code associated with the font color will change the color of the text.
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<field>pick(F_SOLD_PERCENT<80,'','Good')</field>
<field>pick(F_SOLD_PERCENT>=80&F_SOLD_PERCENT<90,'','<font color="#FF00FF">Limited</font>')</field>
<field>pick(F_SOLD_PERCENT>=90&F_SOLD_PERCENT<100,'','<font color="#FF00FF">Very Limited</font>')</field>
<field>pick(F_SOLD_PERCENT>=100,'','<font color="#FF0000">Sold Out</font>')</field></td>
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Avail = SeatsInHouse - Total Sold - Box Office Holds - Internet Holds
Sold = number sold for event + tickets held at box office _ tickets held in shopping carts
The percent of tickets available is dependant on the values of seats available and reporting quantities. The percentage is dewtermined as follows.
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Q: How can the On Sale date be altered?
A: The On Sale date is pulled from the Web Settings tab inside the Performance Detail window.
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Q: How can the Event Image be altered?
A: The Event Image is taken from the TicketTrove/Web field in the Marketing tab of the Event setup. A new image can be dragged and dropped onto the field to update it.
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Q: Where can the details on this page be altered?
A: The Performance name, location and notes are all pulled from within the Event Setup and can be edited in their respective fields.
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Q: Can the On Sale date be altered?
A: Yes, the date can be altered. See the rowTicketEventCallBoxOffice.html for more details.
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Q: Can the pricing drop down be displayed as a list?
A: Yes, the drop down can be displayed as a list. For more details please visit the Creating A Price Code List page in the online help.
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Q: Can the pricing drop down be displayed as a list?
A: Yes, the drop down can be displayed as a list. For more details please visit the Creating A Price Code List page in the online help.
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Questions and Answers:
Q: How can the series list be customized to display something other then what is pulled from the Theatre Manager database?
A: To make the events in the subscription display as "First Sun in Run @8:00pm" the following would be used:
<field>pick(mid(PB_SERIES_CODE,1,1),'','First','Second','Third','Fourth','Fifth')</field>
The following example displays the series code on the screen in the popup box:
<field>mid(PB_SERIES_CODE,3,3)</field> in run @ <field>pick(pos(mid(PB_SERIES_CODE,7,1),'ME'),'8:00','2:00','8:00')</field>pm
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Questions and Answers:
Q: The location in Directions to our Box Office link is incorrect, how can it be fixed?
A: The location is based on the address in the Company tab of Company Preferences within Theatre Manager. If the address appears correctly in Theatre Manager it means Google has the location wrong. Contact Google to make the necessary changes.
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Questions and Answers:
Q: How can the mandatory fields be changed?
A: In Theatre Manager click Setup >> System Preferences. Select the Mandatory Data tab. Remove the check from the options in the Limited Profile Web Sales Checkout Patron Data section for the fields that should not be mandatory.
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Q: How can I hid fields that are not mandatory?
A: Fields that are not mandatory can be commented out in this page.
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Questions and Answers:
Q: How can the Availability options column be changed?
A: The text in the Availability column is located in the rowTicketsEventAvailability.html page. By accessing this template the percentage level for availability can be altered. In addition the colour of the text and the wording can be altered as desired.
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Questions and Answers:
Q: How can I export event details from this page?
A: Please click here for details on how to export event data.
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Q: What if I want to change the information to be exported from this page?
A: To details on how to alter information in an export please click here.
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Q: How can I export event details from this page?
A: Please click here for details on how to export event data.
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Custom pages can be created for a venue by duplicating the existing default page. The word Default in the page name is then replaced with the Pricing Map number. The Pricing Map number is located in the Map # column under Setup >> Theatre Maps in Theatre Manager.
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