The Accounting section of Theatre Manager is used for the general ledger setup, general ledger transactions, deposits, receivables, end of day posting, and year end posting. There are many facets to the Accounting section. All of the Accounting functions can be reached through the main menu bar. For more general information and tips on Accounting, click here.
General Ledger | The General Ledger sub-menu contains access to the general ledger and general journal transactions. For more information about the General Ledger sub-menu, click here. |
Receivables | The Receivables sub-menu contains access to bank deposits and receivables within Theatre Manager. For more information on the Receivables sub-menu, click here. |
Payables | This function is planned for implementation at a later date. |
End of Day Wizard | The End of Day Wizard is used for posting all sales at the end of the business day to the general ledger. For more information about the End of Day Wizard, click here. |
Confirm Attendance | The Confirm Attendance function is used for verifying tickets that were actually used for a performance. It allows tracking of tickets once they have been given to the patron. For more information on the Confirm Attendance function, click here. |
Transaction Monitor | The Transaction Monitor is used to see transactions that are happening throughout the day in Theatre Manager. This is useful to see how sales are going throughout the day. For more information on the Transaction Monitor, click here. |
At the most basic level, the best way to think of Theatre Manager is as a replacement Accounts Receivable Sub-Ledger to your existing accounting system.
Sales and payments within Theatre Manager create daily G/L entries for your financial system, using the account numbers in your financial system. |
|
There is a Powerpoint presentation on The Perfect Audit that contains most of the principles of Accounting in TM, especially the Golden Rule and the principle of Source Document Capture. We are happy to explain this for those that wish -and if followed - will give you a great audit. |
Sales are controlled and accounted for in the General Ledger module and display numerous variations of revenue breakdown. Implementing the General Ledger requires setting up a simplified chart of accounts, creating general journal entries, and posting the entries to the General Ledger. The General Ledger module provides information based on transactions which have been recorded. This differs from the ticket based reports as they show revenue at the moment of time that the report was created. The General Ledger provides detail and summary information.
The design of the General Ledger Chart of Accounts controls how information is maintained in the General Ledger. The number and type of accounts maintained determines the detail that is available from the General Ledger. This enables the ability to have all the detail information remain in Theatre Manager, while your financial package retains the summary information.
Data is entered into the General Ledger through General Journal Entries which record detail information on sales, exchanges and refund transactions for specific time periods. Summarizing the transactions is known as journalizing and the transaction detail created for each Deposit and Sales Entry records a chronological record of events / plays for the time period. The summarizing links together the debits and credits of each transaction and provides a complete record of each transaction.
There are five types of General Ledger entries:
After the transactions are recorded in the General Journal, the debit and credit information about each transaction is posted to the General Ledger. Posting the General Journal Entries updates the General Ledger Accounts to reflect all transactions which have been journalized. The General Ledger account balances provide summary information on all General Ledger Entries that have been posted.
Accrual Based Accounting reflects the understanding that the economic effect of a revenue generally occurs when the event occurs (eg tickets bought), not when cash is received. This approach supports deferred accounting, management of receivables, post dated payments and other features. In the US, the IRS requires accrual accounting for 'C' organizations under most circumstances and GAAP/FASB requires it. Canada Revenue Agency rules are similar.
Theatre Manager is designed exclusively around Accrual Accounting principles.
Under the cash basis, revenues are reported when cash is received. If the order is entered in December, but the cash from the patron is not received until January, the revenue is reported in January because revenues are recorded when cash is received. Most 503C organizations should follow GAAP and use Accrual accounting per IRS and Canadian requirements.
This manual is not a source of basic accounting knowledge. For detailed explanations of general ledgers, chart of accounts, debits, credits, journalizing, and posting, consult an accounting manual. Follow the accepted accounting practices when selecting the debit or credit setting for accounts and the chart of accounts created in Theatre Manager's General Ledger should reflect your business practices. |
In the General Ledger function you can post general ledger entries, set up general ledger accounts, look at transactions, and handle year end rollover. The General Ledger Sub-menu is accessed from the Accounting Menu >> General Ledger.
G/L Entries | The G/L Entries window allows the searching and posting of general ledger entries. For more information on the G/L Entries window, click here. |
G/L Accounts | In the G/L Accounts window you can create and edit the general ledger accounts in Theatre Manager. For more information on the G/L Accounts window, click here. |
Transaction List | In the Transaction List window you can search the transactions that have been created, including non-financial transactions. For more information on the Transaction List window, click here. |
Year End Roll Over | Yhe Year End Roll Over function is used at the end of the fiscal year for your organization to "roll over" financial transactions and accounts to the new fiscal year. For more information on the Year End Roll Over function, click here. |
The G/L Entries List Window opens. For more information on the G/L Entries Detail window, click here
The General Ledger Chart of Accounts contains all the accounts which have been setup in the G/L. The Chart of Accounts can be accessed through the Accounting >> General Ledger >> G/L Accounts menu.
The G/L Chart of Accounts Window opens.
Both the active and inactive accounts can be displayed using the check boxes. Click here, for a description of the General Ledger Accounts window.
The G/L transaction List Window opens.
For more information on the G/L Transaction History window, click here.
This function is not available in this window. | |
Opens the Transaction Detail window for further detail about the transaction. | |
This function is not available in this window. | |
This function is not available in this window. | |
Prints a copy of the information in the window. | |
Exports the information in the window to a TXT document for the purpose of importing into another program. | |
Opens the Patron record of the patron associated with the transaction. | |
Attempts to unpost the transaction where applicable. | |
Creates a reverse debit or credit for the transaction. This function is not yet available. | |
Analyzes the TS transactions to verify that they are in balance. | |
A drop down menu of the available search functions. | |
Initiates a search based on the parameters in the To and From fields. | |
Include | The items checked will be included in the search. Uncheck an item to remove it from the search. |
Seq. # | The sequence number of the transaction. |
Trans. Date | The date of the transaction. |
Journal No | The journal number of the transaction. |
Code | The transaction code associated with the transaction. |
Transaction Desc | A description of the transaction. |
Order # | The order number the transaction was part of. |
Event / Play | The event / play the transaction is associated with. |
Performance | The performance the transaction is associated with. |
Description of Entry | An entry description. |
Debit | The amount of the debit associated with the transaction. |
Credit | The amount of the credit associated with the transaction. |
User | The user who handled the transaction. |
Qty | The quantity of items in the transaction. |
Total | The total of the transaction |
First Name | The first name of the patron associated with the transaction. |
Last Name | The last name of the patron associated with the transaction. |
Company | The company associated with the transaction. |
Patron # | The patron number associated with the transaction. |
Campaign | The donation campaign associated with the transaction. |
Description | A description of the donation campaign. |
Promotion | The promotion that used with the transaction. |
Group | The report group of the promotion. |
Merchant | The merchant that was used to process the transaction. |
Event / Play Title | The event / play title associated with the transaction. |
Event / Play Code | The event / play code associated with the transaction. |
GL # | The general ledger number associated with the transaction. |
Fee | The fee associated with the transaction. |
The parts of the window are:
Help - Opens the online help. | |
Duplicate - Duplicates and Reverses the transaction to create an offsetting entry | |
Delete - Unavailable | |
Patron - show the patron this transaction belongs to. Opens the Patron record for the patron associated with the transaction. | |
GL Entry - Show the GL Entry containing this transaction if it has been posted | |
Unpost - Clears the journal number on the transaction if it can be unposted so it can be posted again |
Displays general information about the transaction, such as:
The GL Entries tab displays:
|
If a transaction has any notifications associated with it, you will see the recipients in this list. You can:
The amount of time taken by the year end rollover is dependant only on the number of accounts and posting history. It should take only a couple of minutes to do the actual rollover once you have the reports you want. | |
Complete the final End Of Day for the current year before doing a Year End Rollover. This generates the final deposit, creates all sales entries, posts to the G/L and then you can run any G/L reports that are traditionally required for auditors.
Refer to timing to decide when to do the rollover. |
|
Sales can continue on the web and at the box office while year end rollover is in progress. Just don't do your end of day until Rollover is complete. |
Almost all reports in Theatre Manager can be re-run with the exception of the receivables report. That changes when anything new is bought and/or paid for. Auditors like to see your receivables as of year end and reconcile it to your accounting program.
This audit backup generally coincides with when you run the year end rollover, especially if you do your rollover on the last day of the fiscal year or the first day of the next year. If you decide to delay the year end rollover, then you will have future G/L entries that are pending posting (after the rollover), which will affect receivable reports. In that case, you will also want to do a back up as at the end of the fiscal year.
Venues with databases on the AMS cloud should contact AMS support with message asking to make a special backup for year end. | |
You must manually create a backup at a time of your own choosing by following these instructions and saving the backup file. |
If you have not run a Year End Rollover and the last day of the fiscal year has now passed:
If the organization does a Year End Rollover and still needs to make manual adjustments to the G/L, they can be done to the prior year. Then print a G/L report for the prior year (because of the roll over, the current year moved to the prior year). This means the user can still get any financial information needed.
Fiscal Year End Roll Over
If your offices will be closed during the time of your Fiscal Year End (such as over December 31, for example), you may want to make Year End Roll Over (YERO) preparations before you close for the season that need to occur prior to transacting any business in the new fiscal year.
Why is this important?
The primary reason Theatre Manager needs a YERO performed is to appropriately move donation funds into the correct fiscal year. Typically, future campaign funds are kept in a separate General Ledger account (deferred) until the first day of the new fiscal year. The YERO process moves these funds from the deferred account to the earned account. New donations, intended for the upcoming fiscal year, will need to be appropriately allocated according to the ACCOUNTING tab of the campaign setup. The YERO also advances the default fiscal year setting when entering a donation. If the YERO has not been performed, the funds will not be allocated to the correct fiscal year. Season and event ticket income may also be affected depending on the settings in your database.
The complete YERO steps can be reviewed and followed at Year End Rollover as it provides you the step-by-step instructions to complete the process.
Special notes:
End of Day over an Extended Break
In addition, you may need to take into consideration your End Of Day process over an extended break, such as the upcoming holidays. Ideally, you need to keep the Deposits and Sales Entries portion of the End Of Day going on a regular basis over the break - bearing in mind that even though there is no one in the office selling tickets, if you have web sales, it will continue to run. Please refer to strategies to keep your system running smoothly over an extended break.
|
Do not interrupt the year end rollover process once you start it and it should finish in a few minutes.
If you do interrupt it, please contact Arts Management Support and it may be possible for us to re-run it for you |
Reports you should consider running include ones below. Send them to the background report queue and wait for them to complete. That way you will have reports as-at-year-end saved in your database and you can reference them later.
Check with your Auditors for a complete list:
|
|
|
|
If you are changing your fiscal year end, you can run a year end rollover:
This is such a rare situation, that we suggest you contact the support team. |
If, for example, your current fiscal year ends in October and you want to change the fiscal year end to be July of the same year, then you are making your fiscal year shorter. The current fiscal year will not be 12 months, it will only be 9 months and then the fiscal year will go from August to July moving forward.
At End of Day on July 31st of the shortened fiscal year
In the accounting data in TM, you will see the following effects.
For example, if you are changing your fiscal year from July 31 to October 30, (which means 15 months in the fiscal year), then you are trying to have more than 12 months in the current fiscal year. Theatre Manager only recognizes 12 motnhly periods, even if your accotning system recognizes more.
To make the change in TM, on July 31st of the current fiscal year:
The effect you will see in the accounting data for TM is that:
Please read carefully and fully understand the ramifications of this one time only feature before using it.
It will make a historical balancing entry and should only be used if your most recent Year End Rollover resulted in an End of Day imbalance. |
DO NOT use this process to correct and EOD imbalance in the middle of the year. It is only to be used if the EOD imbalance occurred directly after running Year End Rollover |
This issue should only arise if you:
DO NOT use this process if you just discovered and EOD imbalance in the middle of the year. Instead use the Troubleshooting End of Day imbalance checklist to find your issue.
Otherwise, we suggest to contact the support team to get assistance and to verify that the process should be used.
Only a master user or outlet administrator can make this entry. It is not visible for any other user.
If you discover an EOD imbalance after your first end of day after year end:
If, after involving the support team and the End of Day Imbalance is still present, then:
If you posted it in TM, the next step you take depends on whether you passed this GL entry to your accounting system:
|
Converting a GL Entry to historical will:
The General Ledger function allows the posting of general ledger entries, setting up general ledger accounts, looking at transactions, and handling year end rollover. The General Ledger Sub-menu is accessed from the Accounting Menu >> General Ledger.
Bank Deposits. If credit card payments are deposited into separate bank accounts, they may require a separate deposit number. For more information on Bank Deposits, click here. | |
The Receivables List window is used to review all patrons with balances in the Accounts Receivable ledger. For more information on the Receivables List window, click here. |
For cash control, an employees cash receipts should be balanced to their sales on a daily basis.
If credit card payments are deposited into separate bank accounts, they may require a separate deposit number. A single type of payment method is used to identify each sales. Theatre Manager can quickly remove a particular payment method from the daily deposit using the delete button. To do this, you:
Your accounting polices and practices will determine how to develop the deposit totals.
The payment selection criteria window opens.
Set the ending date to select all payments which have not been deposited. The current date is automatically displayed in the date filed on the message window.
When balancing is done for the day of the sales, the date used will be the current date. When balancing is done the day after the sales, the date used will be the previous days date. If correcting ticket orders caused new payments, then the date used will be the current date -- when this is performed, new payments that have been entered will be included in the payment selection and may have to be removed.
It is recommended that if the balancing is performed the day after the ticket sales. You do not enter new payments until the previous days payment receipts are balanced. This prevents mixing payments for two separate time periods in the same deposit. If new payments have been entered, the new payments should be identified and removed from the deposit before it is created.
The Deposit Window is now accessible.
For more information on the Deposit window, click here.
Before continuing with the deposit process, remember to balance the actual receipts to the daily receipts shown in the deposit window.
The second step of the Deposit window will open.
Once you see your receivables listing, you may want to:
Opens the online help. | |
This function is unavailable in this window. | |
Opens the Patron record for the selected patron. | |
This function is unavailable in this window. | |
This function is unavailable in this window. | |
Prints a list of the patrons in the Receivables List window. | |
Exports the list of patrons in the Receivables List window into a TXT document for use in another program. | |
Opens the Patron record for the selected patron. | |
Adds a Payment to the slected order. | |
Rebuilds the selected order to verify that it is in balance. | |
Runs the Order and Transaction reports to verify that all orders listed are in balance. | |
The different ways to search the window. | |
Begins a search based on the parameters in the From and To fields. | |
Patron # | The patron number of the patron. |
First Name | The first name of the patron. |
Last Name | The last name of the patron. |
Company | The company of the patron. |
Order # | The order number associated with the listing. |
Balance | The total balance owed by the patron. |
Credit | The total credit amount owed to the patron. |
Tix Balance | The amount of the balance that is owed for tickets. |
Donation Balance | The amount of the balance that is owed for donations. |
Age | The length of time that order has been past due. |
Notes | Any notes associated with the order. |
Deposit Date Due | The original date that deposit was due. |
Final Date Due | The original date the final payment was due. |
Inv Date | The original invoice date. |
Order PO # | The PO number associated with the order. |
Sold By | The user that sold the order. |
This will show you a list of all post dated payments, including those for future dates. Any current or past due post dated payments will show up in the end-of-day deposit window to allow them to be deposited.
In addition, this list should be viewed just prior to year end rollover and printed for the auditors - who typically like to see the post dated payments.
Opens the online help. | |
This function is unavailable in this window. | |
Opens the payment record. | |
This function is unavailable in this window. | |
yo can delete a post dated payment. This will alter the balance owing on the order. | |
Prints the list of the payments on the Post Dated Payment List window to produce the post dated payment report. | |
Exports the list of payments into a TXT document for use in another program. | |
Opens the Patron record for the selected payments. | |
The different ways to search the window. | |
Begins a search based on the parameters in the From and To fields. | |
Patron # | The patron number of the patron. |
First Name | The first name of the patron. |
Last Name | The last name of the patron. |
Company | The company of the patron. |
Notes | Any notes associated with the order. |
Sold By | The user that sold the order. |
The End of Day wizard should be run at the end of each business day (or first thing the next morning) to create deposit and sales entries. To segregate daily business, the entries should be created prior to entering new sales and payments (corrections excepted). Creating the journal entries prior to entering new sales and recording payments, prevents combining deposits and sales for two periods in the same general ledger entry.
All ticketing and payment corrections and errors should be completed prior to creating a deposit or a sales entry.
To simplify analysis of the sales and deposit entries, create the minimum number of as sales and deposit entries as necessary in any given day. If you create more than one, you must remember to combine everything for that day in your search criteria before analyzing them.
The End of Day Wizard is accessed through the Accounting >> End of Day Wizard menu.
This will open the End of Day Wizard Window allowing you to clear up the business transactions for the day all in one location.
For more information on using the End of Day Wizard, click here.
Deposit and sales entries can be created at any time. You can create them any number of times per day. If you want to balance the A/R in Theatre Manager, both the deposits and sales should be created at the same time period and at the same time. The End of Day Wizard takes you through the process and identifies if you are out of balance. If you wish, you can also do it manually using the various menu items under the accounting menu. To simplify revenue analysis, the sales entry should be created immediately after the deposit entry.
Normally:
However, a sales entry is automatically created for each revenue date since the last sales entry was created. Should you decide not to create sales entries for a week, running the process will create a Sales Posting for each day that sales occurred in that week period.
Reviewing transactions for any time period is made possible by the date and time stamps that are placed on each transaction when it is created.
Time stamps are attached to transactions -- ticket sales, refunds, exchanges, and payments -- and are created at the time the transaction was entered into Theatre Manager. Time stamps identify the date and time that the transaction occurred and enable reports to summarize transactions for specific time periods.
Transactions created to "correct errors" are dated for the time they occurred. Orders, payments, refunds, or exchanges created today to correct yesterdays errors are date and time stamped today. Any amounts included in the transaction are included in the deposit and sales entries created today. Any transactions required to correct yesterdays transactions should be journalized in a sales and deposit entry prior to new sales being created. These transactions should be included in yesterdays "Deposit and Sales Analysis". Refer to the section Date & Time Stamps for more information.
The Till Balance feature allows you to have all employees balance their own tills at the end of each shift. This speeds up the End of Day and removes the room for error when employees may have already left for the day.
When a shift's till is created, it is assigned a unique number. If the employee has entered one or more payments since the last time they balanced a till, and the payments have not been posted in the end of day process, the employee has the option to:
The Till Balance window opens. For more information on the Till Balance window, click here.
The Till Summary is suggested.
Only physical payment methods where this is a chance of discrepancy appear in till balance. This includes Cash, Check, Pass/GC, and other payment methods. The reason is that a manual tally of these payments may point out instances where the value on the check and the value entered into Theatre Manager may be different. It gives a chance of correction at source.
Credit Card payments processed through your merchant account will NEVER show in the till balance window because they can never be for the wrong amount. (The system created the amount and sent to the bank, so there is no possible discrepancy in amount in the system). Post dated credit cards may appear as a convenience to allow the user to authorize them (although this is usually done in end of day). It may be useful if emergency mode was enabled for part of the day.
|
Opens the online Help for this window. | |
Opens the selected Patron | |
If enabled, marks the selected payments as missing. | |
If available, authorizes the selected credit card. | |
If available, allows you to change the card that a post dated payment is being changed to. | |
Displays the summary table by patron. | |
Displays the summary by the type of payment | |
Patron # | The patron number for that patron that this payment is assigned to |
First Name | First name of the patron this payment is assigned to |
Last Name | Last name of the patron this payment is assigned to |
Company | Company name of the patron this payment is assigned to |
Total Paid | Amount paid by the patron, using this payment method |
Till # | Has this payment been marked as being in the till? The default is blank, which will change to the till number once the payments are marked manually as being in the till |
Card Number | The card number/ check number of this payment |
Payment types | Where you mark (using the check boxes) the payments as being physically in the till. Any payments that are not in the till should be marked as such. You can batch mark payments of a certain type as being in the till, then double click specific payments to remove them |
It is important to close out the daily transactions and balance Theatre Manager on a frequent basis. If this occurs 365 days each year and the GL entry created by Theatre Manager is posted to the organization's accounting system, there should be no problems with the annual audit. This is based on making the GL entries in the accounting software exactly the same as TM creates them.
Theatre Manager is an accrual accounting system!
The Accounts Receivable account (A/R) is a revolving account to manage sales and payments. Each sale (ticket, donation or pass) increases the sales account for that item AND increases the A/R account. When the payment is received, the asset account for that payment is increased while A/R is decreased. If everything is paid for, then the net change to A/R on a daily basis will be zero. If an item is not paid for (i.e. pledge, group ticket sale, or reservation), there will be an increase in A/R on that day. At some subsequent day, once the order is paid for, there will be a decrease in A/R. |
Posting Type | Debit | Credit | GL Entry Type |
Sales of Items | |||
Ticket Sale | A/R | Deferred Revenue for Event | Sales Posting (SP-xxxxxx) |
Donation | A/R | Earned Income for Donation Campaign | Sales Posting (SP-xxxxxx) |
Pass or Gift Certificate Sale | A/R | Liability for unused Passes | Sales Posting (SP-xxxxxx) |
Membership Sale | A/R | Earned Income for Membership | Sales Posting (SP-xxxxxx) |
Payments | |||
Credit Card, Check or Cash Payment | Visa, MCard or Bank account | A/R | Deposit (DP-xxxxxx) |
Redemption of Pass | Liability for unused Passes | A/R |
Deposit (DP-xxxxxx) |
Transfer to Restricted Account | Asset Account for restricted donation campaigns | Main Bank Account | Deposit (DP-xxxxxx) |
Automatically Generated Postings | |||
On day after event, transfer from deferred to earned revenue | Deferred Revenue for Event | Earned Income for Event | Sales Posting (SP-xxxxxx) |
On year end Rollover | Deferred income for donations dated in a future fiscal year | Earned Income for the campaign | Sales Posting (SP-xxxxxx) |
Manual GL Adjustments | |||
Adjustments to GL | Any Account, usually not A/R | Any Account, usually not A/R | GL-xxxxxx |
Since Theatre Manager treats sales and payments as separate items, the user needs to do four steps each day to balance. We recommend completing all steps by the end of the day -or- next morning prior to the day's sales.
Toolbar/Ribbon Bar
Help - Opens the online help. | |
Deposit Funds - Selects all undeposited payments by payment date and creates a bank deposit | |
Sales Entries - Creates G/L entries based on all new sales transaction in Venue Manager | |
Post to G/L - Posts the G/L Entries that comprise the 'end of day' totals to the ledger |
The calculator located in the upper right hand corner of the window is used to track where the balance stands as the user progresses through the End of Day process. | |
The Deposits tab is used for creating deposits to send to the bank. For more information on the Deposits tab, click here. | |
The Sales Entries tab is used to journalize all sales entries to the General Ledger. For more information on the the Sales Entries tab, click here. | |
The A/R Balance tab is used to journalize all outstanding A/R to the General Ledger. For more information on the A/R Balance tab, click here. | |
The Reports tab is used for printing reports when the End of Day process is complete. For more information on the Reports tab, click here. |
The Sales Entries tab is used to journalize all sales entries to the General Ledger. For more information on the the Sales Entries tab, click here. | |
The A/R Balance tab is used to journalize all outstanding A/R to the General Ledger. For more information on the A/R Balance tab, click here. | |
The Reports tab is used for printing reports when the End of Day process is complete. For more information on the Reports tab, click here. | |
Date | The date the journal was created. |
Journal # | The journal to which the payment(s) was posted. |
Account # | The unique account number for the payment type. |
Description | A description of the account. |
Memo | A detailed description of the journal. |
Debit | Deposits will debit their corresponding account number for the payment type. |
Credit | All deposits will credit Accounts Receivable in the General Ledger. |
Deposits outstanding funds. For more information on using the Deposits tab, click here. | |
Opens the Transaction History window with information on the payments received. |
The deposit window is designed to match exactly the money put into your bank account -- so that it make it easy to reconcile your bank statement with your accounting program. If you cannot authorize (or find) a post dated payment, or do not want to take specific payment to the bank, REMOVE it from the deposit so that the deposit list matches exactly what will be put into the bank in a single deposit. |
Opens the online Help. | |
Opens the Patron record for the associated payment. Only valid on Summary by Patron tab. | Removes the selected payments from the deposit. This only removes (not delete) a post dated credit card payment from a deposit. Once a payment is removed, the deposit total will be smaller. The removed payment will re-appear the next time you run the deposit window. Hopefully in that time frame, you will have a replacement credit card or the customer will have topped up the balance on the card so it can be authorized.
While valid on all tabs, the effect is a little different, depending on the tab you are on:
|
Authorizes the selected payments through the credit card server if necessary. Valid on all tabs for credit cards | |
Allows you to change the card that a post dated payment was being charged to - in case of a decline and the patron provides a replacement credit card for the purchase.
This option is only valid on the Summary by Patron tab where you can select the individual payment that you want to change. |
|
Prints a list of the payment in the Deposit window. | |
Summarizes the payments in the deposit by payment type. | |
Summarizes the payments in the deposit by patron. | |
Summarizes the payments in the deposit by the employee who received them. | |
Summarizes the payments in the deposit by the till they were associated with. | |
Description | A description of the payment. |
Quantity | The number of payments. |
Patron # | The patron number of the patron the payment is associated with. |
First Name | The first name of the patron associated with the payment. |
Last Name | The last name of the patron associated with the payment. |
Company | The company associated with the payment. |
Received By | The employee who received the payment. |
Total Paid | The total amount of the payment. |
Till # | The till number the payment is associated with. |
Payment Desc | A description of the payment. |
Date Received | The date the payment was received. |
Merchant | The merchant used to process the payment. |
Date Updated | The last date the payment was updated. |
Troutid | |
Auth. # | The authorization number of the payment if it was a credit card. |
Credit Card | The credit card number used to make the payment. |
Payment # | The payment number. |
Cash | The amount of cash received with the payment. |
The breakdown of all the deposits received and the total deposit amount. | |
Force Duplicates? | If there are similar transactions that seem like duplicates and need to be authorized, this will force the transactions through on the credit card server. Duplicate transactions are rejected by default. |
Cancels the Deposit window. | |
Moves to Step Two of the deposit process. |
Simply:
When you next to end of day and need to authorize the payments, they will authorize using the replacement credit card. |
Step 2 of the deposit process shows possible issues
If you find cash in emplioyee tills to be over/under, you can enter the amounts here and a GL entry will be created for your over/under balancing account. This is used to bring A/R into line.
Click to indicate which deposit reports you want printed. Normally, the pertinent one is the check listing. All of them can be recreated at any time in the future
The Deposits tab is used for creating deposits to send to the bank. For more information on the Deposits tab, click here. | |
The A/R Balance tab is used to journalize all outstanding A/R to the General Ledger. For more information on the A/R Balance tab, click here. | |
The Reports tab is used for printing reports when the End of Day process is complete. For more information on the Reports tab, click here. | |
Date | The date the journal was created. |
Journal # | The journal to which the payment(s) were posted. |
Account # | The unique account number for the payment type. |
Description | A description of the account. |
Memo | A detailed description of the journal. |
Debit | Debits will be created for there corresponding account number in the G/L. |
Credit | Credits will be created for there corresponding account number in the G/L. |
Play Code | Event the sales entry is associated with. |
Enable the checkbox to summarize the data by account number. | |
Begins the process of journalizing the sales entries to the General Ledger. For more information on the Sales Entry Creation process, click here. | |
Opens the G/L entry associated with the selected items. | Opens a window to view any orders currently in the process of being sold which may affect the End of Day balance. |
The Deposits tab is used for creating deposits to send to the bank. For more information on the Deposits tab, click here. | |
The Sales Entries tab is used to journalize all sales entries to the General Ledger. For more information on the the Sales Entries tab, click here. | |
The Reports tab is used for printing reports when the End of Day process is complete. For more information on the Reports tab, click here. | |
Patron # | The number of the patron who made the order. |
Last Name | The patron's last name. |
First Name | The patron's first name. |
Company | The patron's company if applicable. |
Order | The order number. |
Balance | Outstanding balance on the order. |
Debit | The patron account is debited for purchase of tickets, memberships, etc.. |
Credit | The patron account is credited for refunds and returns. |
Tix Balance | The amount of the total which is due for tickets. |
Donation Balance | The amount of the total which is due for donations. |
Post the accounts receivable to the General Ledger. For more information on the Post to G/L process, click here. | |
Rebuilds the balances of the orders. | |
Creates a balancing entry in the GL for a Box Office write-off. |
The Deposits tab is used for creating deposits to send to the bank. For more information on the Deposits tab, click here. | |
The Sales Entries tab is used to journalize all sales entries to the General Ledger. For more information on the the Sales Entries tab, click here. | |
The A/R Balance tab is used to journalize all outstanding A/R to the General Ledger. For more information on the A/R Balance tab, click here. | |
Prints the selected report to the screen. | |
Exports all not-yet-exported general ledger entries to disk for use in another program. If you do not export one day, this button ensures the files are created the next time it is used for all past (not-yet-exported) GL entries. If you:
|
|
Create EFT File | If you are using EFT within your organization and have set the EFT Merchant Account, you can export your EFT data, ready to upload to your bank. |
Printed | Denotes whether the report has been printed. A 'Yes' will appear when it has. |
Report Description | A description of the report. |
Report Parameters | The parameters that are used for the report. |
Report Help | A lengthier description of the report. |
The reason for only producing the reports once per day (after the LAST posting for the day) is that the default criteria in the reports at end of day default the criteria to be everything for that day out of convenience to you. Meaning, if you post three times in one day, the end of day reports produce an aggregate of the 3 postings.
If you wish to separate the postings into parts of a day, you can:
The End of Day wizard is simple to use. It allows you to process all necessary accounting transactions from one location. There are three steps in using the End of Day wizard:
Once the above steps are run the Reports tab can be used to generate the desired reports for entering details in the accounting software. The most commonly generated reports are indicated with stars next to them.
Recurring donations are created during end of day deposit automatically on the date that they are next due. |
For more information on the End of Day Wizard window, click here.
The Bank Deposits window opens.
The Deposit window opens.
For more information about the Deposits window, click here.
The Confirm Deposit window opens.
If the Box Office or Concession tills have an overage or shortage, fill the fields with the correct amount to show it as over or short.
The Deposit Confirmation opens.
Any reports selected are generated to the screen for printing. You are returned to the End of Day Wizard window with the deposits displayed.
To continue the End of Day process with adding Sales Entries, click here.
For more information on accessing the End of Day wizard, click here.
The Bank Deposits window opens.
Traditionally, accept the current default date to deposit all payments up to the moment.
The Deposit window with the Orbital feature window opens.
For more information about the Orbital Virtual Server window, click here.
The Confirm Deposit window opens.
If the Box Office or Concession tills have an overage or shortage, fill the fields with the correct amount to show it as over or short.
The Deposit Confirmation window opens.
Any reports selected will be generated to the screen for printing. The user will be returned to the End of Day Wizard window with the deposits displayed.
To continue the End of Day process with adding Sales Entries, click here.
Theatre Manager assumes you have turned off auto-settle in the admin settings and that Theatre Manager will do the settlement. Do not settle the batch using the Orbital interface. |
To find the batch total, you will need to:
These values may be zero if there are no credit cards waiting to be settled.
If you do not know the balances or have already forced settled a batch, click No Match (this is not the normal practice).
End of day in Authorize.net is similar to any other merchant provider. You follow the basic end of day process outlined previously. However, Authorize.Net operates with one little (but important to know) difference compared to the other credit card service providers.
Most providers allow you to authorize cards, get a batch total, and then settle the batch. Each 'settlement' results in a batch being flushed to your bank. If you settle twice a day, you will likely have two entries in your bank account.
Authorize.net allows one batch per day. You can settle in Theatre Manager as many times as you want and all of them will be aggregated into one single batch that appears on your bank statement. That single batch is 'swept' into your bank account at a time of your choosing (set by each merchant in the online interface in authorize.net and can be changed at any time). We recommend that you set the batch sweep to be approximately 12 hours after the time you regularly do your end of day processing. For instructions on setting the sweep time, click here. For example:
The following describes how Authorize.net differs (slightly) as it may be important to understand the effects if you need to create more than 1000 transactions between each end of day. (This is a very large number of transactions and is rarely exceeded - even by large venues and onsale dates).
Authorize.net also has an online Merchant Login where you can view your current charges at any time -and- review current unsettled transactions and past batches. |
|
Your Authorize.net account must have permission to call the Transaction Details API in order to settle. It is a permission your service provider must give you. |
To enable the level of End-of-Day reconciliation that Theatre Manager users have come to expect, the authorization in Authorize.net is done a little differently.
There is a quick additional setup step inside the Authorize.net online interface to allow settlement from within Theatre Manager. Click here for instructions. The Authorize.net settlement process is also a little different because of the authorization process, yet provides some interesting benefits. In general, when you decide to settle your batch:
Very important - please read the error message column to see if:
|
This might happen if
The only reasons where this would occur is:
When you see this window:
Refunds are processed immediately by Authorize.net.
If you do a lot of refunds before the sweep time and settle end of day after the sweep time, you may be told that you are out of balance by what seems to be the total amount of your refunds.
See explanation why Authorize.net processes refunds right away. |
Refunds are processed immediately by Authorize.net. YOU CANNOT VOID A REFUND.
If you fail to settle a batch containing a refund before the authorize.net sweep time, you will receive a warning during the end of day that the batch may be out of balance (even if it is not). Your balance will appear be out by the total amount of refunds you processed before the sweep time. You will see this every time you:
|
|
Set your sweep time (in authorze.net settings on their web page) to be about an hour after you normally do your end of day to minimize the messages about refunds. |
There are a few subtle implications of the way Authorize.net works that you may encounter in your reconciliation. Most venues should not see them, but in case you do, these are:
Authorize.net automatically 'captures' refunds immediately (we wish it didn't) so if you don't settle before the sweep, it will appear like you are out of balance and have an additional refund transaction in TM that does not seem to be in Authorize.net.
In reality, you are most likely in balance because the refund just got placed in the previous day's batch. You will need to look in the previous day's batch for the refund to make sure you don't refund twice. Addressing Auth.net refund process if it gets deposited before you get a chance to do end of day:
|
This should only be required when there are more than 1000 transactions in a batch. This is due to a limitation on the Authorize.net servers which only returns the 1000 most recent transactions (suitable for most days business). If you are in a day with more than 1000 transactions, use the batch total and transaction count to compare to the totals in theatre manager and then force settle. TM will then change all cards to 'capture' them.
If there are less than 1000 transactions in the batch, Theatre Manager should identify discrepancies automatically.
Please note that a batch may appear out of balance if there are refunds in a batch, which is affected by your choice of sweep time. Check for voided payments in the Theatre Manager edit list -> error message column and make sure that they are expected.
Theatre Manager assumes you have turned off auto-settle in the admin settings and that Theatre Manager will do the settlement. Do not settle the batch using the Authorize.net interface. |
To find the batch total, you will need to:
For more information on accessing the End of Day wizard, click here.
The Bank Deposits window opens.
Traditionally, accept the current default date to deposit all payments up to the moment.
The Deposit window with the Elavon feature window opens.
For more information about the Elavon VirtualMerchant window, click here.
The Confirm Deposit window opens.
If the Box Office or Concession tills have an overage or shortage, fill the fields with the correct amount to show it as over or short.
The Deposit Confirmation window opens.
Any reports selected will be generated to the screen for printing. The user will be returned to the End of Day Wizard window with the deposits displayed.
To continue the End of Day process with adding Sales Entries, click here.
Theatre Manager assumes you have turned off auto-settle in the admin settings and that Theatre Manager will do the settlement. Do not settle the batch using the Elavon interface. |
To find the batch total, you will need to:
Elavon may have some items in the list above marked as pending or set to review in the 'Tran Status' column, especially for returns.
You should:
|
At the bottom centre, look for the following information:
Example 6 (total) - 1 (voids) = 5 (net transactions)
These values may be zero if there are no credit cards waiting to be settled.
If you do not know the balances or have already forced settled a batch, click No Match (this is not the normal practice).
To do so, you will need to:
If you are using Moneris Pin Pads for authorizing credit cards at the box office, Theatre Manager will:
Normally, there should be no imbalances. However, if you do get one, it may look like the message below that tells you
|
If you receive an imbalance it will tell you whether the discrepancy is in the totals and/or the number of transactions. You may have to go to the device batch totals and find out which credit card charges should not be there and remove them from Theatre Manager and/or the device to make things balance.
The message will identify what Theatre Manager thinks is out of balance (money, and/or # transactions, and pin pad)
Use the following to determine who to contact:
You will need Moneris's assistance removing them from the device if that is needed to balance to Theatre Manager.
The purpose of creating sales entries is to:
This will open the Create Sales Entry Window allowing the user to journalize the Accounts Receivable. Depending on settings in company preferences->accounting tab, you may also want to select conversion of some orders from reservation only to earned income, especially if the performance has just occurred.
A window displays the progress.
The Sales Entry process is completed and you return to the Sales Entry tab.
All the Sales Entries will be displayed under the Sales Entries tab.
In the upper right hand corner of the End of Day wizard, the amount should be zero to show that the Deposits and Sales Entries are in balance. If they are not, then research will need to be done to determine where the problem is. For more information on finding the imbalance, click here.
The unposted sales and deposits must now be posted to the GL. For more information on posting to the General Ledger, click here.
When payment has not been received for goods or services, the balance is recorded under Accounts Receivable.
The confirmation window opens.
The unposted sales are added to the A/R Balance in the General Ledger and balance with the Patron A/R.
The upper right hand corner of the End of Day wizard should still be zero. If it is not, click here for more information on finding the problem.
A variety of reports can be printed based on the new General Ledger entries by using the Reports Tab. For more information on printing reports, click here.
You are presented with a message, similar to the one below, indicates the amount of the imbalance and asks if you want to create a balancing entry against the cash over/under account.
Before continuing, please make sure you have done all steps to determine the source of a possible imbalance BEFORE using the 'Force A/R Balance' function. If you cannot "find" your error, please contact the support team prior to completing this action. Forcing an EOD imbalance and writing it off is a last resort activity and you should have at least tried redoing the end of day and checking order/transaction balances.
The recommended end of day reports for transferring data to your accounting system are highlighted in red. Both the highlighted reports provide a G/L listing with Debits and credits for easy entry to your accounting package. Most people use the first one and the purposes are::
|
|
We highly recommend using the Export GL button to create a file that you can import into your accounting system.
Please refer to Supported Formats which is selected in company setup accounting tab. |
If you are printing a report to transfer to the accounting system, you should probably use one of the two highlighted because they help you comply with the general intent of:
The reports selected are generated on the screen.
Once all reports have been printed, and there is no imbalance, the End of Day process is complete. Congratulations!
Also, note the 'Create Sales Entries' process in the End of Day wizard actually takes two passes at checking for an imbalance. If your venue is not busy, this will handle most end of day issues automatically. However, if it does not -AND- you are having an extra busy day, then re-running the 'Create Sales Entries' can catch any sales that straggle in and counts them.
Problem |
Action |
You received a deposit in process message when attempting to use the End of Day: |
|
Matching a deposit to your Merchant Account: |
Please refer to the following to make sure you've looked at your batch totals and/or settled the batches
If your merchant batch total is different than Theatre Manager, it means one of two things:
|
Making the end of day balance go to zero so you can post: | Please refer to correcting an imbalance to resolve the problem. |
You receive a message indicating that there are orders currently being sold: |
Some orders may currently be in the process of having tickets sold to them or taking payments. You might need to
|
The inability to post to the general ledger after balancing: | Please refer to cannot post to the General Ledger |
If the payments can not be seen in the deposit process window: |
|
You just ran the first End of Day after Year End Rollover and found an issue | Please refer to End of Day Imbalance after Year End Rollover |
An imbalance can be caused by a variety of things such as:
There are several steps you can take to correct an imbalance in the End Of Day prior to contacting Support.
The first step is easy: don't panic.
There are two important things to remember about an imbalance in the End Of Day:
|
1 | First, verify no users are in the middle of selling tickets, donations, or passes. The End of Day wizard excludes any order in the process of being modified (i.e. tickets being sold) and does not journalize them.
|
2 | Re-run the End of Day process again to see if any new sales show up.
|
3 | Run the report called Utility Functions and Database Analysis Reports >> Check Order and Transaction Balances.
|
4 | Run a Transaction History >> Transaction History List report.
|
5 | Run Setup >> Batch Functions >> Order Balances
|
6 | Go into Accounting -> General Ledger -> G/L Entries. Are there any manual G/L entries since last time balanced?
|
7 | Did the system crash in the middle of creating sales entry? If so make sure G/L entries are not out of balance.
|
8 | Did the system crash in the middle of a deposit? The deposit entries will need to be fixed in order to balance.
|
9 | Has anybody gone into a Patron's transactions and either duplicated or reversed debits and credits in an attempt to fix something? If so:
|
10 | Run a Utility Functions and Database Analysis Reports >> Check Order and Transaction Balances report again.
|
11 | Have TM Support run a query to find any transactions that are posted but are not connected to a a GL entry
The general form of the query is below and will need modified depending on what is found.
select * from f_transaction where T_GL_SEQ not in (select GL_SEQ from F_GL_HEADER) |
12 | Look to see if there are any gift cards or passes that were sold/refunded/adjusted and are not in GL entries. |
13 | Did you just complete the first year end rollover since Jan 1 2018 and are users TM for a long time? The new rollover process recalculates all account balances from inception of the database and this could be a leftover imbalance from before version 6. Please contact AMS support if this is the case. In the end, a one-time-only manual adjustment will be necessary by forcing the end of day balance that should be noted and ignored in the accounting program.
AMS team will need to:
|
14 | Force the A/R Balance.
If you have:
|
Problem |
Action |
Has the End of Day been completed? | If not, complete an End of Day. |
Is it in balance? | If not, review the instructions above on finding and fixing an imbalance. |
Are account numbers missing? | Check to make sure that all account numbers are entered in deposit and sales entry windows in End of Day. |
>Are any GL entries unbalanced? | Go into Accounting >> General Ledger >> G/L Entries, and make sure that all debits and credits are equal for each entry. |
Is it a new fiscal year? | If the organization is at or past year end, a Year End Roll Over needs to be completed. If the organization has not done a year end rollover, it will not be able possible to post GL entries in the new fiscal year. For more information on handling a Year End Roll Over, click here. |
Are there any posting dates in the future? | Check sales posting dates - are any in the future? Future dates cannot be posted. |
Does the user have permission? | Does the user have authorization/permission in the user ID permissions in the system to post? If not, the user will need to obtain permission. |
Is your Merchant Provider different than TM? | It is possible that Theatre Manager got a timeout sending a credit card, and if it was sent again with a force duplciate, you would expect this. Compare TM edit list with the authorization detail online at your merchant account and then void the extra in your online merchant account. If the deposit doesn't match, them please refer to solving merchant account Imbalance |
If you experience an interruption of power or connection to the database server during the End Of Day, when you attempt the End Of Day again, Theatre Manager may respond with a message that a 'Deposit is In Progress,' indicating that it believes the End Of Day Wizard is still active and is currently depositing credit card funds through your merchant processor.
The resolution for this is simple, and you can get back to running your End of Day in seconds by unchecking the 'Deposit In Progress' box in the Merchant Account setup. You cannot check this box, you can only uncheck it. Only do so if you are 100% sure there is no settlement occurring for this merchant account (i.e. nobody has End Of Day open). Unchecking it, resets the End Of Day and allows a settlement to happen.
To reset the Deposit in Progress Flag, you perform the following steps:
Double click on the Merchant account to open it.
Balancing outlets and what you owe to each other assumes you have set up the outlet accounts (in each outlet) as per the instructions in setting up outlet posting accounts |
The general process is that on a daily, weekly, biweekly or monthly period, as agreed to by each outlet, you should reconcile the special accounts for posting outlet receivables and payables. This is done as follows:
Once you know what each outlet owes you and you owe them, we highly recommend making a manual GL clearing entry for the above 3 accounts indicating that things have been paid (i.e. create GL entries to set the balances to zero and offset the bank account with the income received or check paid). That way you will see the manual GL entry with the appropriate date on it and can see the settlement dates.
While the above is the sole process for dealing with outlet reconciliation, you can also look at events to see who's been selling them for you.
On the Sales tab, you can see the current state of affairs. Note: tickets can be refunded from other outlets so there may be days with negative numbers. And since this data can be reported on, you could use a daily sales report to see across events.
On the Revenue Tab:
There are two reports you can be compared while performing the End Of Day to determine which event / play(s) and/or payments caused an A/R Balance to show in the End-Of-Day process,however, you need to take special care when comparing the reports and you need an understanding of their meaning.
The critical piece to compare is the date - and time - range of the two reports. To do this, you need to look at the General Ledger postings to find when the last posting in the previous End of Day occurred.
Sorting will group the transactions in the order they were posted (matching each End-Of-Day process).
The listing shows the last posting of the previous End Of Day was on May 2, 2011 at 2:15 PM. The Sales Transaction report will need to start at least one minute after the last posting (2:16 PM).
Enter criteria to obtain transactions from 2:16 PM (one minute AFTER the previous End Of Day).
The Sales Transaction Allocation report will now match the GL Journal Entry Summary by Account report.
The Transaction Monitor displays the transactions which have taken place on the current day. Theatre Manager automatically updates the monitor every thirty seconds.
This function is not available in this window. | |
This function is not available in this window. | |
This function is not available in this window. | |
This function is not available in this window. | |
Prints a copy of the information in the window. | |
This function is not available in this window. | |
Opens the Transaction window. For more information on the Transaction window, click here. | |
Forces an update of the data in the window immediately. | |
First Name | The first name of the employee who performed the transaction. |
Last Name | The last name of the employee who performed the transaction. |
Event / Play Code | The event / play code of the event that was affected. |
Event / Play Title | The title of the event / play affected. |
Performance | The performance the transaction occurred for. |
Hour | The hour in which the transaction occurred. |
Quantity | The quantity of tickets in the transaction. |
Gross | The amount of sales of the transaction. |
Exchange | The exchange amount of the transaction |
Refunds | The refund amount of the transaction. |
Donation | The donation amount of the transaction. |
Membership | The membership amount of the transaction. |
Total | The total of the transaction. |
Date | The date of the transaction. |
Time | The time of the transaction. |
Fee | The fee associated with the transaction. |
Campaign | The donation campaign associated with the transaction. |
Description | A description of the transaction. |
Seq # | The sequence number of the transaction. |
Code | |
Trans. Date | The transaction date. |
Total | The total of the transaction. |
Event / Play # | The event number associated with the transaction. |
Performance # | The performance number associated with the transaction. |
Selection to show the transactions for the current day, current hour or by the last two hours. | |
The preferred view of the transactions to be displayed in the monitor window. |
Theatre Manager is designed to automatically facilitate a number of the processes involved with creating and tracking postings to the General Ledger. To review these postings, the G/L Entries window can be used. For more information on the G/L Entries window, click here.
There are three types of General Ledger entries created by Theatre Manager:
Deposits and sales entries can be created at any time. The organization can create them any number of times per day. In order to balance the A/R in Theatre Manager, the two entries should be created for the same time period and at the same time.
The End of Day Wizard takes the user through this process and identifies any transactions that are out of balance. For more information on the End of Day wizard, click here. It can also be done manually using the various menu items under the accounting menu.
To simplify revenue analysis, the sales entry should be created immediately after the deposit entry.
Normally:
However, a sales entry is automatically created for each revenue date since the last sales entry was created. Should the user decide not to create sales entries for a week, running the process will create a Sales Posting for each day that sales occurred in that week period.
The End of Day wizard should be run at the end of each business day (or first thing the next morning) to create deposit and sales entries. To segregate daily business, the entries should be created prior to entering new sales and payments (corrections excepted). Creating the journal entries prior to entering new sales and recording payments, prevents combining deposits and sales for two periods in the same general ledger entry.
All ticketing and payment corrections and errors should be completed prior to creating a deposit or a sales entry.
To simplify analysis of the sales and deposit entries, create the minimum number of sales and deposit entries as necessary in any given day. If more than one is created, the user must remember to combine everything for that day in your search criteria before analyzing them.
Reviewing transactions for any time period is made possible by the date and time stamps that are placed on each transaction when it is created.
Time stamps are attached to transactions -- ticket sales, refunds, exchanges, and payments -- and are created at the time the transaction was entered into Theatre Manager. Time stamps identify the date and time that the transaction occurred and enable reports to summarize transactions for specific time periods.
Transactions created to "correct errors" are dated for the time they occurred. Orders, payments, refunds, or exchanges created today to correct yesterday's errors are date and time stamped today. Any amounts included in the transaction are included in the deposit and sales entries created today. Any transactions required to correct yesterdays transactions should be journalized in a sales and deposit entry prior to new sales being created. These transactions should be included in yesterdays "Deposit and Sales Analysis".
This window is accessed through the Accounting >> General Ledger >> G/L Entries menu. The window displays the transactions which have been posted to the G/L during the times defined in the search criteria.
Begins the creation of a new general ledger entry. For more information on creating manual entries, click here. | |
Opens the selected entry in the G/L Entry Detail window. For more information on the G/L Entry Detail window, click here. | |
This function is unavailable in this window. | |
This function is unavailable in this window. | |
Prints a copy of the currently selected entry. | |
Exports a copy of the currently selected entry. This only exports the selected lines to a text file. For an export of the GL entry in a special accounting format, use the Export G/L button. | |
Exports the detail of the selected entry. For more information on using the Export G/L function, click here. | |
Clear Export GL | Resets the Exported Flag on the GL entry so that it can be exported again in the GL Accounting Export Format that is specified in Company Preferences. |
For the selected G/L entry, this button can be used to
|
|
Opens the selected entry in the Transaction History window to allow the user to see all transactions incorporated into the entry. For more information on the Transaction History window, click here. | |
The search criteria options available for the window. | |
From To | The search criteria to be used for the search. |
Begins the search process. | |
Include: | The types of accounts to be included in the search. Check the box next to the ones to be included. |
Date | When the entry was added to the General Ledger. |
Journal # | The journal number assigned to the entry. |
Description | A brief description of the entry. |
Debit | The amount which was debited. |
Credit | The amount which was credited. |
Date Posted | The date which the entry was posted. |
# Trans | The number of transactions which the entry is composed of. |
Exported | Notes whether the entry has been exported or not. |
For more information on the G/L Entries window, click here.
For more information on finding a G/L entry, click here.
In the Main Menu, selecting Accounting -> General Ledger -> G/L Entries
Depending on the date, the entry will be posted the next time the End of Day Wizard is run and the Post to G/L step is taken.
There is also a tab that lets you specifically associate the G/L entry with some items in theatre manager.
For example, if the G/L entry is related to a
Begins the creation of a new general ledger entry. For more information on creating manual entries, click here. | |
Saves the general ledger entry. | |
Duplicates the general ledger entry. | |
Reverts to the last saved version of the general ledger entry. | |
Deletes the general ledger entry. | |
Prints a copy of the general ledger entry. | |
Checks the spelling of all text entry fields. | |
Reverses or unposts the currently selected entry. For more information on using the Unpost function, click here. | |
Exports the detail of the selected entry. For more information on using the Export G/L function, click here. | |
Convert to Historical Entry | May be used one time only if the Year End Rollover created and End Of Day imbalance |
G/L Entry Date | The date the entry was created. |
A mini-calendar for the purpose of date lookup. | |
Journal # | The journal entry number for the general ledger entry. |
Description | A short description of the entry. |
Note | A more detailed description of the entry. |
Date Posted | The date the entry was posted to the general ledger. |
# Transactions | The number of transactions included in the entry. |
Source | The source of the entry. |
The G/L Detail tab is used for adding the debits and credits to the different general ledger accounts. For more information on the G/L Detail tab, click here. | |
The Transactions tab is used to see all transactions that are incorporated into the entry. For more information on the Transactions tab, click here. |
You use the General Ledger Entry Detail window for creating new G/L entries and examining posted entries.
The Transactions tab is used to see all transactions that are incorporated into the entry. For more information on the Transactions tab, click here. | |
Account # | The account number used in the transaction. |
Description | A description of the transaction. |
Memo | The memo associated with the transaction. |
Debit | The debit amount of the transaction. |
Credit | The credit amount of the transaction. |
Event / Play Code | The event / play code associated with the transaction. |
Creates a new G/L transaction. | |
Opens the selected G/L transaction. | |
Deletes the selected G/L transaction. |
The General Ledger Entry Detail window is used for examining posted entries.
The G/L Detail tab is used for adding the debits and credits to the different general ledger accounts. For more information on the G/L Detail tab, click here. | |
Begins a search of the transactions. | |
Include | The types of transactions to include. To remove a type from the search, uncheck the box next to the item. |
Seq # | The sequence number of the transaction. |
Trans Date | The date of the transaction. |
Journal No | The journal number of the transaction. |
Code | The transaction code associated with the transaction. |
Transaction Desc | A description of the transaction. |
Order # | The order number associated with the transaction. |
Event / Play | The event / play associated with the transaction. |
Performance | The performance associated with the transaction. |
Type | The type of transaction. |
Description of Entry | A description associated with the entry of the transaction. |
This function is not available in this window. | |
Opens the Transaction Detail window. | |
This function is not available in this window. |
The Revenue Date Ending is be the last revenue date orders are to be selected for the sales entry. Orders which have been realized as revenue and have not been journalized will be selected if they are on or prior to this date. Refer to Default Data General Ledger Setup for more information on determining when an order is realized as revenue. The current date will automatically be displayed in the revenue date field.
When balancing is done the day of the sales, the date used will be the current date.
When balancing is done the day after the sales, the date used will be the previous days date -- the date the sales were entered. If correcting ticket orders caused new ticket orders, ticket exchanges, or ticket refunds, then the date used will be the current date -- when this is performed, new ticket sales that have been realized as revenue will be included in the sales entry creation.
It is recommended that if the balancing is performed the day after the ticket sales, then new ticket sales are not entered until the previous days sales are balanced. Creating the sales entry creates a general ledger entry that summarizes the sales revenue. A separate entry is created for each date which sales, exchanges, and refunds were recorded. When the entries are created daily and no corrections are made after posting, only one entry per day is created. When entries are created the day after sales, and corrections caused new orders, exchanges, or refunds to be created, two sales entries will be created for the same revenue date. One entry is created for the date of the original sale and the second entry is for the corrections entered the day after. The two sales entries must be manually combined when balancing to the deposit entry. If several days passed since the last Create Sales Entry was created, several sales entries are created, one for each day ticket activity was recorded.
The Journal Entry Types window opens.
A G/L Entry Detail window opens.
The entry is now created.
A balanced entry will require the debits and the credits to add up to the same value. If the debits and credits do not balance it will cause the End of Day to be out of balance. The entry will need to be corrected before you can Post to the GL.
Note: By adding the optional Play or Venue values, the GL entry can be tagged to that specific event or venue. Therefore, you can adjust values manually, as well as calculate the revenues by Venue. This could be helpful if you wish to compare how well Venue A does, compared to Venue B. |
During the next End of Day, when the Post to GL step is done the entry will be journalized and posted.
The General Ledger data can only be exported once. The entry is flagged as being exported when it is done so no one exports it twice by mistake.
If you lose the export file, you'll need to clear the export flag using the Clear Export G/L button in the toolbar prior to exporting the entry again. |
|
GL Entries can only be exported if they:
|
Exporting General Ledger Entries allows you to take the entries and import them into your accounting software package. They can be exported in one of two places with the same result and the export format is defined in company preferences. You can export:
The user's operating system's Save dialog opens.
The file will now be saved in Tab Delimited format for import into another program. Please reference the program's help section for information on importing.
The Transaction Detail displays all information pertaining to a specific transaction. To view the detail of a particular transaction, select the transaction tab on a Patron's record and double click on the transaction. For more information on accessing the Patron Transaction tab, click here.
|
The Transaction History Record opens.
Click the Search button to view all transactions.
A transaction can be duplicated (and reversed) to make a correction to a transaction that has already been journalized to the General Ledger. The result of duplicating a transaction is an un-posted journal entry which reverses the debit or credit result of the original transaction. This un-posted journal entry will be journalized the next time an End of Day, Create Sales Entry routine is generated.
Click the No Button to cancel duplicating and reversing the transaction.
You use this to correct a transaction that has been created in error and has not yet been journalized to the General Ledger resulting in a reversal of the debit or credit created by this transaction. It can only be preformed by Arts Management. This is an option rarely used.
The following steps are required to setup the General Ledger. If you don not compete the setup procedures, this could cause errors in posting.
For more information on setting up the Credit Card types, click here.
For more information on the Detail Level, see below.
For more information on the Tax Table setup, click here.
For more information on creating a general ledger account, click here.
For more information on this setting, click here.
The Plays and Dates window has seven general ledger account number fields. These fields are used to enter account numbers from the General Ledger Chart of Accounts to direct the type of revenue received, to a specific account number. Depending on the level of detail your organization requires, you can enter separate General Ledger account numbers in each field, or the same account number could be entered in all the fields.
The number of General Ledger accounts setup depends on the detail required. |
Detailed Setup |
Simplified Setup |
The maximum detail is achieved when each event / play has a separate general ledger account number for sales, refunds, exchanges, markups, discounts, and service charges. The General Ledger would provide detailed information for each account. The general ledger entries created would display each revenue account affected by the transactions journalized in the entry. |
A simplified setup would use the same general ledger account number for sales, refunds, exchanges, markups and discounts. Another general ledger account number would be setup for service charges. The General Ledger Chart of Accounts would have only one revenue account. The general ledger entries created would display only one account number for all the transactions journalized for the event / play, recording all the revenue into one account. |
The General Ledger Chart of Accounts contains all the accounts your organization sets up in the G/L. Both the active and inactive accounts can be displayed using the selection field at the bottom of the window.
To open the Chart of Accounts, select the Accounting >> General Ledger >> G/L Accounts menu.The G/L Chart of Accounts window opens.
Insert a New G/L Account. | |
Open the detail window for a G/L Account. | |
Create a copy a G/L Account | |
Delete a selected G/L Account. | |
Generate a report of the current list of G/L Accounts. | |
Export the G/L Account details. | |
Merges G/L Accounts (if more than 1 account is selected). | |
Asset | Displays all the accounts which have been setup as Asset Accounts. Click here to view a sample of Asset accounts. |
Liability | Displays all the accounts which have been setup as Liability Accounts. Click here to view a sample of Liability accounts. |
Equity | Displays all the accounts which have been setup as Equity Accounts. Click here to view a sample of Equity accounts. |
Income | Displays all the accounts which have been setup as Income Accounts. Click here to view a sample of Income accounts. |
Cost/Sales | Displays all the accounts which have been setup as Cost/Sales Accounts. Click here to view a sample of Cost/Sales accounts. |
Expense | Displays all the accounts which have been setup as Expense Accounts. Click here to view a sample of Expense accounts. |
Other Income | Displays all the accounts which have been setup as Other Income Accounts. Click here to view a sample of Other Income accounts. |
Other Expense | Displays all the accounts which have been setup as Other Expense Accounts. |
Account # | The eight digit account number of the account. |
Description | The description of the account which is viewed on reports and any general journal entries which involve the account. |
Level | The report level of the account. This feature is a future enhancement of Theatre Manager meant to represent indenting on the reporting and sub total levels. In other words, if something is at level 1, it is a grand total, Anything that is a 2 and under is accumulated into the grand total. |
Type | The type of account either Detail or Posting. This is another future enhancement of Theatre Manager used to designate whether the account is a detail account or a posting account when printing summary level reports. |
Debit/Credit | If the account is a Debit or Credit Account. |
Posting | If the account is posted to the General Ledger |
Active | If the account is set as active or inactive. |
The account detail window is accessed by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.
Saves the current general ledger account. | |
Creates a duplicate of the current general ledger account. | |
Reverts to the last saved version of the general ledger account. | |
Deletes the general ledger account. If there are transactions associated with the account, it cannot be deleted. | |
Prints the information in the general ledger account. | |
Checks the spelling in all text entry fields in the window. | |
Account Type | Designates whether the account is a detail account or a posting account when printing summary level reports. Available for future enhancement. Not used at this time. |
Account Number | An account consists of numbers and dashes. The dashes are typically a place holder (eg. 0-0000-000). The format of the numbers is controlled within the Accounting tab of Company Preferences. The first digit corresponding to the type of account. For more information on Account Types, see below. |
External Account | External Account is a 50 character alpha-numeric field that will accommodate systems with longer account numbers or ones which include letters. When printing reports or exporting, the external account number will print or be visible. For use specifically with the Banner financial package and similar. Clients who do not need this longer field can simply duplicate the internal account number here. Information about the different export formats can be found here. |
Description | Description allows the account to be named. The account number and descriptions are displayed on reports and on any general journal entries that affect the account. The more detail used to explain the account, the more easy reports will be to read. |
Status | Used to indicate that the account is in use. If accounts are retired, or no longer required, it may be unchecked. |
The Setup tab deals with general information settings for the general ledger account. For more information on the Setup tab, click here. | |
The Monthly Totals tab shows a breakdown of the monthly totals for the general ledger account. For more information on the Monthly Totals tab, click here. | |
The Yearly Totals tab shows a breakdown of the yearly totals for the general ledger account. For more information on the Yearly Totals tab, click here. | |
The G/L Entries tab shows transactions that are associated with the general ledger account. For more information on the G/L Entries tab, click here. |
Type of Account | First Number |
Asset | 1 |
Liability | 2 |
Equity | 3 |
Income | 4 |
Cost of Sales | 5 |
Expenses | 6 |
Other Income | 8 |
Other Expenses | 9 |
The next four numbers indicate the account number. The last three digits are for a feature of the account.
Play revenue accounts can be created so that the account number indicates the play and the feature indicates the type of revenue (sales, exchange, refunds, markup or discounts).
Try to harmonize the numbers to match the account numbers used in your existing accounting system.
The account detail window is accessed by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.
The Monthly Totals tab shows a breakdown of the monthly totals for the general ledger account. For more information on the Monthly Totals tab, click here. | |
The Yearly Totals tab shows a breakdown of the yearly totals for the general ledger account. For more information on the Yearly Totals tab, click here. | |
The G/L Entries tab shows transactions that are associated with the general ledger account. For more information on the G/L Entries tab, click here. | |
Account Balance | Depending on the account type selected, Theatre Manager will using standard accounting conventions to determine in the account should be a Credit or a Debit. |
The account detail window is accessed by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.
The Setup tab deals with general information settings for the general ledger account. For more information on the Setup tab, click here. | |
The Yearly Totals tab shows a breakdown of the yearly totals for the general ledger account. For more information on the Yearly Totals tab, click here. | |
The G/L Entries tab shows transactions that are associated with the general ledger account. For more information on the G/L Entries tab, click here. | |
Next Year | This area shows the account details for the Next Year prior to Year End Roll Over. |
Current Year | This area shows the account detail for the current year divided into four quarters. |
Prior Year | The same as the current year but the totals are for the prior year. |
The account detail window is accessed by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.
The Setup tab deals with general information settings for the general ledger account. For more information on the Setup tab, click here. | |
The Monthly Totals tab shows a breakdown of the monthly totals for the general ledger account. For more information on the Monthly Totals tab, click here. | |
The G/L Entries tab shows transactions that are associated with the general ledger account. For more information on the G/L Entries tab, click here. | |
A brief summary of the account details for the past five years and the total for those years. |
If you select a number of rows on the GL detail or transaction tabs, Theatre Manager will summarize the totals for you.
The Setup tab deals with general information settings for the general ledger account. For more information on the Setup tab, click here. | |
The Monthly Totals tab shows a breakdown of the monthly totals for the general ledger account. For more information on the Monthly Totals tab, click here. | The Yearly Totals tab shows a breakdown of the yearly totals for the general ledger account. For more information on the Yearly Totals tab, click here. |
Choose from the the drop down the type of entries for viewing | |
Journal # | The Journal number generated when the entry was created |
Description | Brief description outlining the reason for the entry |
Date | Date the entry was created |
Debit | Amount debited to the G/L account |
Credit | Amount credited to the G/L account |
Memo | Details about the nature of the entry |
Double click on any row to see the detail window containing the posting account. The first example shows what one might expect for a normal setup,
This second example shows that events are being posted to a tax account, which may assist showing why things are getting into an account that you didn't expect.
The G/L Accounts window opens.
it could take a long time, especially if the account you are merging from has a lot of transactions (eg it was used for a play). Always try to merge into the most used account, and if you need to afterwards, rename/renumber the account you combined things into.
Accounts must be of the same type to merge them. Eg, you can only merge an asset account into an asset account, an income account into an income account, etc. Since is possible to change some account types (eg you can change liability to income). If you wish to merge disparate account types, then change the account type first.
Only accounts which have not been used in a transaction may be deleted. |
For information on inactivating a G/L Account, click here.
For more information on finding a G/L Account, click here.
If the account has been used for a transaction the following message will appear.
If the account has not been used then the following message will appear.
The account will be removed and a deletion confirmation will appear at the bottom of the window.
Creating the Chart of Accounts requires understanding how the General Ledger will be used to generate information. For more information, refer to the sample Chart of Accounts by clicking here.
The suggested minimum number of General Ledger Account numbers are outlined in this table. The organization may choose to operate with fewer or more accounts.
Minimum General Ledger Accounts |
Type of Account |
Cash |
Asset |
Check |
Asset |
Accepted Credit Cards |
Asset |
Vouchers Received |
Asset |
Other Payments |
Asset |
Accounts Receivable |
Asset |
Accounts Receivable - Future Payment |
Asset |
Accounts Receivable - Outlet |
Asset |
Accounts Payable |
Liability |
City/Municipal Tax Payable - If this tax is collected |
Liability |
Provincial/State Tax Payable - If this tax is collected |
Liability |
Federal Tax Payable - If this tax is collected |
Liability |
Prepaid Gift Certificates |
Liability |
Deferred Donation |
Liability |
Commissions Payable |
Liability |
Order Fees |
Revenue |
Exchange Fees |
Revenue |
Reprint Fees |
Revenue |
Mail Fees |
Revenue |
Sales Account for Each Event |
Revenue |
Cash Over/Under |
Expense |
Donation Bank Transfer |
Expense |
Bank Service Charges |
Expense |
Donations |
Other Income |
A list of required general ledger accounts is displayed.
The account names that appear in the list are the minimum number of accounts required for the General Ledger to operate and, except the credit card types, are determined by Theatre Manager. The credit card types that appear are determined by the credit card types entered in the Credit Card Category of the Code Table. All additional credit card types to the Code Table requires that Accounting Default Data be updated with a corresponding account number.
The actual general ledger account numbers used depends on the accounts set up in the General Ledger.
All required accounts must have a corresponding account number otherwise Theatre Manager we be unable to create deposits and revenue allocations.
To edit an account, you change some of the account details. Accounts can be changed to debit or credit accounts, active or inactive etc.
For more information on accessing the Chart of Accounts, click here.
For a detailed description of this window, click here.
For information on finding a G/L account, click here.
For a detailed description of this window, click here.
Over time, accounts in the GL may become obsolete. These accounts cannot be deleted because they still hold financial information. A user with the proper security clearance can set these accounts as inactive. Once an account is set as inactive it can no longer be used unless it it is reactivated.
For more information on accessing the Chart of Accounts, click here.
For more information on finding a general ledger account, click here.
The account will now be set as inactive and can no longer be used.
For more information on accessing the Chart of Accounts window, click here.
All matching entries will be displayed.
To view the details of an account double click the account.
The number of General Ledger accounts setup depends on the detail required and should reflect the business practices for the organization. To view account details simply double click an account.
The four digit account number has been used to indicate the play code and the three digit feature code has been used to indicate the type of revenue. However, the three digit feature code could be used to indicate the play code and the four digit account number could be used to indicate the type of revenue.
The refund accounts have a debit balance.
Using the chart of accounts you can edit and add accounts to the GL.
Click Here to Learn how to access this window.
Click Here for a detailed description of this window.
Clicking on the different tabs will show the accounts setup for corresponding type.
The GL Account Detail Window opens.
Click Here for a detailed description of this window.
Set the account as active if you wish to use it immediately.
The new account will be added to the Chart of Accounts.
If your organization has set the single ticket or season ticket prices as rounded prices (i.e. $15.00 or $15.50, etc) inclusive of the current tax, when the tax rate changes, the final price of the ticket will no longer be rounded (in most cases). To continue with rounded prices after a tax change, additional adjustments will have to be made to the ticket base prices and/or sales promotion calculations.
We advise each site to start planning for any tax changes as soon as they are aware a change will happen. This way, you can determine the effect a change has on the 'end price' shown to the patron and if any other price changes to the base ticket price or sales promotion are required.
This same example applies if you have any ticket fees setup for your sales promotions. If you have a ticket fee that is setup to become rounded at $1.00 inclusive of the 6% Tax Rate, then in the Sales Promotion, you will need to setup the ticket fee amount from $0.94 to $0.95.
Keep in mind, if a tax rate is being reduced, patrons may expect the ticket prices to drop accordingly. It will be an internal decision within your organization to reset the prices to round to the nearest dollar again, or leave the ticket prices as currently set and have 'non-rounded' ticket values. If your organization chooses to have 'non-rounded' ticket values for the remainder of the current season, then next season, simply go back to having 'rounded' ticket prices again.
You will need to evaluate your patrons' perception, as many patron's expect to see a ticket price drop.