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Theatre Manager transmits data directly to your processor over a secure HTTPS connection authenticated by a user ID and password unique to your merchant account and supplied only to you by the bank. Refer to each processor to see their additional capabilities. PCI DSS 4.1 |
These online processors are able to manage multiple authorizations at once, making for a faster and smoother buying experience both for direct Theatre Manager users and for patrons buying online.
The following diagram illustrates the authorization flow.
Supported processing options are:
Theatre Manager Help Link | Processor Marketing Website | Account Setup Contact Information |
Hosted Payments? |
Merchant Profiles? |
Bambora™ | Bambora™ | click for contact info | No | April 2020 |
Paymentech Orbital™ | Paymentech Orbital™. | click for contact into | No | Yes |
Elavon™ VirtualMerchant | Elavon™ Virtual Merchant main processor. | click for contact info | No | Yes |
Moneris™ | Moneris eSelect Plus™ direct processing or hosted payments | click for contact info | Yes | Yes |
Authorize.net™ | Authorize.net™ | No | Yes | |
Elavon™ (private brand) | derivative of Elavon™ and specific to city of Miami | City of Miami only | No | No |
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Hosted Payments: is a feature where the Theatre Manager web site's payment page will redirect to the service provider's web site. Any card data entered there never enters your network, allowing PCI Schedule 'A-EP' compliance - limiting the amount of PCI compliance documentation you require. |
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Merchant Profiles is a feature where Theatre Manager obtains a token from your merchant provider to replace the credit card number in your database. Token's mean that you are not storing credit card data that is subject to PCI compliance - all card data could then be shredded. However, you retain the ability to do post dated payments or provide refunds through the saved token that is unique to the patron and your organization. |
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Bambora implements user id and password authentication over https connections to provide compliance with PCI DSS 4.1 |
A unique feature of Bambora allows refunding against an original credit cards purchase, even if the credit card has been shredded. This is useful for venues that do not wish to store credit cards and may need to refund to cancelled events periodically long after the original payment. |
Please contact Arts Management to discuss the process of getting a Merchant Account from Bambora.
After Bambora has provided you with a merchant account, installation is quite straightforward. Once set up, funds gets authorized as 'Card Not Present' and then deposited right to your own bank upon settlement from Theatre Manager. This account information you are provided is all you need in the merchant setup windows (in the pages that follow) to begin secure credit card authorization.
Bambora needs an account setup for authorization and one for online viewing of the account data. You can set up multiple accounts for online access the data so some people can view data and others have more access to transactions and history.
The user ids and passwords for both of the above are different and should not be interchanged or confused with each other. Follow the appropriate setup steps for each. |
After following the setup for both accounts, make sure to:
Serving USA and Canada:
Bruce Averill
A First Data Company
705.772.2132
bruce@K2KPOS.com
www.K2KPOS.com
Once your Merchant Account information is provided to you, the following steps will need to happen:
Then you can start using Bambora.
If you have any questions directly related to your Bambora merchant account setup, please contact Bruce directly. Contact Arts Management if you have questions about how to setup Theatre Manager to reference and authorize credit cards using your Bambora account.
The User ID and Password setup is arranged by Arts Management from Bambora and is entered into the Setup --> System Tables --> Merchant Accounts window as below:
The following values are set on the software type tab per the diagram below:
The following entries are set on the Connection Info tab per the diagram below:
If Merchant Profiles are enabled and you get an authentication error, you might be using your Profiles API Key instead of your Payments API Key, so double check! |
Theatre Manager's interface with Bambora to maintain Merchant Profiles is currently under development. This feature has been disabled for activation until completion of the enhancement. |
The following entries are set on the Profiles tab per the diagram below:
Creating and modifying Payment Profiles requires you use your Profiles API Key. If you get an authentication error you might be using your Payments API Key, so double check! |
Refer to Merchant Profiles for further information on functionality. |
While some employees may have permission to use multiple merchant accounts, viewing their name here is the default merchant account assigned to them for charging cards. If the employee wants to use another merchant account, they will need to select it on the payment window.
If you need to have multiple merchant accounts and both are to take Visa (for example), you will need two Visa payment methods and assign one of them to each merchant account.
if you are switching from one merchant services provider software to another, you can open both merchant accounts and drag the employees from one window to the other. You can do the same for the credit card payment methods - to make the switch easy and fast. |
Any future dated 'post dated payments' associated with the card you drag to another merchant provider will automatically be re-assigned to authorize on the new merchant provider card network.
The Bambora transaction list lets you view the transactions that have occurred. Normally, you would only want to see those since the last end of day, but you can decide which data you want to view. To alter the search, the top part of the list contains date search range, the ability to limit the number of transactions per page and more. You may also view more detail about a transaction by clicking the credit card icon that is on the same line as the transaction.
The important thing to note is the types of transactions and how Theatre Manager creates them. Specifically:
The Bambora transaction detail contains a lot of information about the payment, most of which is self explanatory. It is accessed by clicking on the 'credit card' icon on the list window.
Theatre Manager currently uses 3 of the reference fields at the bottom of the screen to provide:
At the bottom of the detail window is a table that shows the related transactions.
At the bottom of the transaction detail, there is a table that shows all the related transactions in Bambora. This is probably most pertinent to the original 'PA' transaction. If it has been converted to a 'PAC' transaction, you will see multiple lines as part of the Transaction Detail window that shows all the other transactions that affected this transaction.
Ultimately, all that matters is that you see a blue checkmark beside the PAC transaction, which means it was swept to the bank. In the example below, we see one.
However, we also see a number of other transactions with a red X that are related to the PA. If you see those, it may be because an error caused the EOD process to stop (without finishing in Theatre Manager) and so you re-ran it. Bambora only allows one PAC for each PA. A second PAC gives an 'error' but does not affect the outcome.
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Paymentech Orbital implements either user ID and password authentication; or access from specified IP addresses over HTTPS connections to provide compliance with PCI DSS 4.1 |
Installation is quite straightforward. You would contact Paymentech using information provided by Arts Management, and they create a Merchant Account for you. Money gets authorized by Paymentech as 'Card Not Present' and then deposited right to your own bank upon settlement from Theatre Manager. This account information that you are provided is all you need to set up in the merchant setup window below to provide secure credit card authorization.
Paymentech Orbital will need to provide the following 2 account setups (both are required):
The user IDs and passwords for both of the above are completely different and should not be interchanged or confused with each other. Follow the appropriate setup steps for each. |
After following the setup for both accounts, make sure to test the gateway.
Shannon Maher, Sr.
Sales Manager
National Merchant Alliance, LLC
7415 West 130th Street, Suite #270
Overland Park, KS 66213
913-906-9595 (direct)
smaher@nmainfo.com
www.nmainfo.com
Merchant Support
Philip Beedle
913-906-9595 x110
Heather Agnew
Chase Paymentech Solutions
One Corporate Plaza
2075 Kennedy Rd., Suite 200
Toronto, Ontario M1T 3V3
(403) 637-2596
www.chasepaymentech.ca
heather.agnew@chasepaymentech.com
Please note you may encounter with Paymentech:
Please note you may encounter with your existing merchant privider:
Once your Orbital account is set up, the following steps will need to happen:
Then you can start using Paymentech Orbital.
If you have any questions directly related to your Orbital merchant account setup, please contact Orbital Technical Support at 1-866-645-1314. Contact Arts Management if you have questions about how to setup Theatre Manager to reference and authorize credit cards using your Orbital merchant account.
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![]() While this is very short notice to both our venues and AMS, it appears that the change simply means that a new merchant account is being issued. |
It appears that three conditions will exist in order for you to be affected. You:
The merchant account number changes are being driven by the National Merchant Alliance. If you are affected and require new merchant accounts, please contact NMA directly. For security and privacy reasons, AMS is not able to act on your behalf to ask for updated merchant accounts and passwords.
Once you receive the revised merchant info and access codes from NMA, the AMS support team is ready to assist you.
Before Contacting AMS:
You will likely have to contact NMA and get:
After you have your new merchant info:
The AMS support team will gladly help you through the following steps once you have your new merchant info.
Remember we are here to help.
The Orbital Gateway Certified Connection for User ID and Password setup is obtained from Paymentech Orbital and is entered into the Setup --> System Tables --> Merchant Accounts window as below:
The following values are set on the software type tab per the diagram below:
The following entries are set on the Connection Info tab per the diagram below:
The following entries are set on the Profiles tab per the diagram below:
Refer to Merchant Profiles for further information on functionality. |
If you need to have multiple merchant accounts and both are to take Visa (for example), you will need two Visa payment methods and assign one of them to each merchant account.
If you are switching from one merchant services provider software to another, you can open both merchant accounts and drag the employees from one window to the other. You can do the same for the credit card payment methods - to make the switch easy and fast. |
Any future dated 'post dated payments' associated with the card you drag to another merchant provider will automatically be reassigned to authorize on the new merchant provider card network.
The Orbital Virtual Terminal requires:
All users of the Orbital Virtual Terminal in conjunction with Theatre Manager are encouraged to download the Virtual Terminal Users Manual directly from Chase Paymentech. There is also a Virtual Terminal Quick Reference Guide available from the same site.
This is used to verify current and past batches, look at transactions, generate reports and manage your Orbital Gateway account.
Note the Auto Settle Section of the settings.
If you get a response that looks like it is HTML or XML and indicates that it was not authorized, then your user ID/password is probably wrong (please verify), or Paymentech set up the account to require a specific IP. Contact your Paymentech representative and tell them of the issue so that they can correct it. They may put you in touch with the Gateway people. You can inform the Paymentech Gateway support staff that you need to be able to authorize via user ID and password (per their standard setup instructions for Theatre Manager).
Chase Paymentech send out a bulletin in May 2015:
Beginning June 29, 2015, we’re changing the Orbital Batch Data Retention Policy for our Orbital Batch subscribers. This change is intended to increase data security as well as reduce the operational burden of maintaining authorization response files on our redundant servers.
QUICK SUMMARY:
For More Information: Contact the Partner Relationship Management Team at 888.818.5128, option 4 or via e-mail at IntegratorSupport@ChasePaymentech.com.
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Elavon implements either user ID and password authentication; or access from specified IP addresses over HTTPS connections to provide compliance with PCI DSS 4.1 |
Installation is quite straightforward. You would contact Elavon using information provided by Arts Management, and they create a Merchant Account for you. Money gets authorized by Elavon as 'Card Not Present' or as 'Swiped Card' and then deposited right to your own bank upon settlement from Theatre Manager. This account information that you are provided is all you need to set up in the merchant setup window below to provide secure credit card authorization.
Elavon will need to provide the following 2 account setups (both are required):
The user IDs and passwords for both of the above are completely different and should not be interchanged or confused with each other. Follow the appropriate setup steps for each. |
After following the setup for both accounts, make sure to test the gateway.
Nicolas Beique
Helcim Inc. - Founder
Direct: 1 (877) 643-5246 . ext 1157
Local: 1 (403) 802-2690
Fax: 1 (866) 469-3077
Email: nbeique@helcim.com
Web: http://www.helcim.com/
Calgary Office: Suite 403 - 1300 8th Street SW, Calgary, AB T2R 1B2 .
Seattle Office: Suite 4200 - 701 5th Avenue, Seattle, WA 98104
Once your Merchant Account information is provided to you, the following steps will need to happen:
Then you can start using Elavon Virtual Merchant.
If you have any questions directly related to your Elavon merchant account setup, please contact them directly. Contact Arts Management if you have questions about how to setup Theatre Manager to reference and authorize credit cards using your Elavon merchant account.
The Elavon Gateway Setup for User ID and Password setup is obtained from Elavon and is entered into the Setup --> System Tables --> Merchant Accounts window as below:
The following values are set on the software type tab per the diagram below:
This number is referred to by Elavon Support as the Virtual Merchant Account ID, the Elavon Developer guide calls the the Virtual Terminal Merchant ID. Look for the Account ID: on the Welcome to the VirtualMerchant Application form.
The following entries are set on the Connection Info tab per the diagram below:
The following entries are set on the Profiles tab per the diagram below:
Refer to Merchant Profiles for further information on functionality. |
If you need to have multiple merchant accounts and both are to take Visa (for example), you will need two Visa payment methods and assign one of them to each merchant account.
if you are switching from one merchant services provider software to another, you can open both merchant accounts and drag the employees from one window to the other. You can do the same for the credit card payment methods - to make the switch easy and fast. |
Any future dated 'post dated payments' associated with the card you drag to another merchant provider will automatically be reassigned to authorize on the new merchant provider card network.
All users of the Elavon VirtualMerchant in conjunction with Theatre Manager are encouraged to download the VirtualMerchant Users Manual directly from Elavon.
Note the Auto Settle Section of the settings.
If you get a response that looks like it is HTML or XML and indicates that it was not authorized, then your user ID/password is probably wrong (please verify), or Paymentech set up the account to require a specific IP. Contact your Elavon representative and tell them of the issue so that they can correct it. They may put you in touch with the Gateway people. You can inform Elavon Gateway support staff that you need to be able to authorize via user ID and password (per their standard setup instructions for Theatre Manager).
Theatre Manager supports two Moneris processing options:
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You may also want to have Moneris add two features to your account at time of your merchant account setup:
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The merchant account number, Store ID and ECR Terminal ID will be sent to you in a document from Moneris. That document will also contain instructions for you to log in to the eSelectplus gateway to activate your account. Once you do that, you can obtain the API Token that will be required by the Theatre Manager merchant account setup.
Some sample test accounts are available, if needed.
Also, visit Misc Moneris Support for additional daily status information.
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Contact our Moneris support representative: Nandini @ 1 (877) 825-0361 X 4117 to have your account setup. You want to request the eSelectplusproduct/account. |
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Future log-ins will require the Username, Store ID, and permanent password that you will set up using the one-use password. Make sure that information is stored somewhere safe in your office and shared among the appropriate staff. Arts Management will not have access to that information if it is lost. |
This is used when you want Theatre Manager to retain card information within the system (encrypted) for box office sales, or web sales or for settlement for hosted payment page.
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Note:The API Token above has been removed for security. Where the black square appears, a combination of upper-case and lower-case letters and numbers will comprise your store's API Token. |
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This process should only be undertaken in consultation with both Moneris Support and Arts Management Support. The API Token must match the Theatre Manager merchant account setup in order for credit card processing to work. |
Moneris Support may advise you to re-generate the API Token for your store in certain circumstances or for security reasons. It is done on the Admin->Store Settings page as shown below. You will be asked to click the Re-Generate API Token. If you are advised to do so, you will need to put that new token into the merchant account settings.
Please contact support@artsman.com if you are unsure where to make this change within the Theatre Manager merchant account.
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By default, your eSelectplus account will be set to manually settle each night between 10 and 11PM Eastern time. You MUST CHANGE this option to manually settle which simplifies your end of day processing. |
Note that this same account needs e-select plus setup for settlement. It means box office can use the one merchant account for hosted payment online and normal credit card authorization at the box office.
Once the Moneris account has been activated and all the information in the following list has been obtained, the Merchant Account in Theatre Manager can be set up on each of the tabs that follow:
Tabs with specific setup info are described in the following help pages. Other tabs like the Employees and Cards tabs are populated the same as described here.
Refer to Merchant Profiles for further information on functionality. |
Refer to accepting a payment on the payment window under credit card (EMV Pin Pad) to see how the process works.
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These must be set up as a pin pad device and then must be associated with a workstation using Theatre Manager. Multiple workstations can use the same EMV device is you wish. |
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Pin Pads are settled during end of day. if you receive any message about an imbalance on a pin pad, please refer to the Moneris Pin Pad End Of Day troubleshooting tips. |
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If an EMV device is assigned to the workstation, the user simply selects any one of the credit card types as payment during the payment process, and Theatre Manager will activate the EMV device. |
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Hosted Payment Page option is used if you want Theatre Manager to switch over to the Moneris site for online credit card payments. It is possible to be SAQ A compliant for your web sales since the web site no longer takes credit cards (Moneris does). |
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If you use hosted payments for web sales, you will also need an E-Select plus account for settlement. Box office sales can use this same merchant account and will automatically authorize against the e-select plus account. This means that you only need one merchant account set up even though it is processing via different pathways, one for web and one for box office. | |
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Moneris Hosted Payments requires that your web page timeout is 60 minutes in company preferences - it cannot be less. This is because Moneris payment acceptance is 60 minutes and we cannot close carts until their payment page has timed out. | |
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You may also be able to accept payments like apple-pay online, online interac, verified by visa, etc. Make sure to talk to Moneris about what is possible and what you want to accept. |
The best process to configure this option is:
You will see a screen similar to below.
Once you see your ps_store_id, click the 'Edit Button and you will see a screen similar to below.
Enter data into the window above per the instructions:
If you change anything on this page, be sure to click Save Changes under this section.
Scroll down until you see a section that says Paypage Appearance and click Configure Appearance.
A new window will open similar to below and the settings you place here control how the hosted payment page will appear to the patron.
At the top are 3 buttons that are helpers for you:
In this section, enter the colours for various parts of the payment page window. Use this to set colours as indicated.
Make settings as follows:
There should only be two things to set here:
The settings are:
If you wish, you can click on the credit card logos that you accept. It simply displays the logo on the payment page.
Scroll down until you see a section that says Response/Receipt Data and click Configure Response Fields.
Set the options as follows:
Set the options as follows:
Scroll down until you see a section that says Response/Receipt Data and click Configure Response Fields.
Scroll down until you see a section that says Email Receipts and click Configure Email Receipts.
Theatre Manager handles all confirmation of purchases to the patron. This section is not used, although, if you wish, you might want to send emails to the MERCHANT' for audit purposes.
Theatre Manager handles the receipt to the patron.
Once the Moneris account has been activated and all the information in the following list has been obtained, the Merchant Account in Theatre Manager can be set up on each of the tabs that follow:
Tabs with specific setup info are described in the following help pages. Other tabs like the Employees and Cards tabs are populated the same as described here.
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The image below shows the screen into which you put the URL's that Moneris gives you.
These are URL's used during our testing process and should be replaced by the productions ones that MONERIS gives you. |
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It is very important to note that the credit card is being entered from the user's browser directly into the Moneris web site. This allows a venue to have:
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![]() The singular difference is that the credit card entry data is missing. Card entry shows up un step 3. |
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![]() From step 2, the user's browser is directed to the Moneris web site where they enter:
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![]() This shows the confirmation page where the user can use the print at home feature if enabled. |
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These values are open for general testing from all sources - so you may see more than just your test transactions in the virtual gateway. |
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They only work for the Moneris Gateway Account and will not work for Hosted Payment Page testing |
The following values will enable you to enter the test environment for the gateway:
It is sometimes helpful to know where card data goes in the merchant portal to troubleshooting and cross reference purposes. The above diagram shows how to cross reference date on the payment window in Theatre Manager and Moneris' online portal.
TM tracks the
Below are a list of some of the errors that may be encountered during processing using Moneris as a merchant provider:
When the merchant account is setup in Theatre Manager and a test transaction is processed the error message above may appear. This error message is the result of missing options in the setup of the Merchant Account by Moneris. To correct the issue:
Mandatory Address in Patron Records
An address and postal code (zip code) will now be required for all patron records added or updated in Theatre Manager.
Turning Off Credit Card Address Verification
The Address and Postal Code (Zip Code) will no longer be sent with the credit card number for authorization.
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Independent Refunds is a Moneris add-on feature. You must contact them if you receive the message below and you want to issue refunds to patron's credit cards. |
Your Moneris merchant account and/or your Store ID may need to be setup to process Independent Refunds if you want to allow credit card refunds in Theatre Manager. Since this is entirely a dependant on Moneris and how they setup your merchant account, enabling independent refunds requires that you:
Even if the merchant account is enabled for refunds and refunds can be performed through the web portal, Independent Refunds must be enabled for the Store ID before a refund will be accepted by Moneris from Theatre Manager.
Should Moneris detect suspicious activity on the account they could remove the option to process Independent Refunds to protect the account from fraud. To enable this feature once more the person who setup the Moneris account will need to contact them directly. A verbal request to enable Independent Refunds will need to be made and the following information well be required throughout the call:
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Authorize.net implements either user ID and password authentication over HTTPS connections to provide compliance with PCI DSS 4.1 |
Please contact Arts Management to discuss the process of getting a Merchant Account from Authorize.net.
After Authorize.net has provided you with a merchant account, installation is quite straightforward. Once set up, funds gets authorized as 'Card Not Present' and then deposited right to your own bank upon settlement from Theatre Manager. This account information you are provided is all you need in the merchant setup windows (in the pages that follow) to begin secure credit card authorization.
Authorize.net needs one account set up for authorization and one for online viewing of the account data. You can set up multiple accounts for online access of the data, so some people can view data and others have more access to transactions and history.
The user IDs and passwords for both of the above are different and should not be interchanged or confused with each other. Follow the appropriate setup steps for each. |
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After following the setup for both accounts, make sure to:
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The User ID and Password setup is arranged by Arts Management from Authorize.Net and is entered into the Setup --> System Tables --> Merchant Accounts window as below:
The following values are set on the software type tab per the diagram below:
The following entries are set on the Connection Info tab per the diagram below:
The following entries are set on the Profiles tab per the diagram below:
Refer to Merchant Profiles for further information on functionality. |
While some employees may have permission to use multiple merchant accounts, viewing their name here means this is the default merchant account assigned to them for charging cards. If the employee wants to use another merchant account, they will need to select it on the payment window.
If you need to have multiple merchant accounts and both are to take Visa (for example), you will need two Visa payment methods and assign one of them to each merchant account.
If you are switching from one merhcant provider to another merchant services provider software, you can open both merchant accounts and drag the employees from one window to the other. You can do the same for the credit card payment methods - to make the switch easy and fast. |
Any future dated 'post dated payments' associated with the card you drag to another merchant provider will automatically be reassigned to authorize on the new merchant provider card network.
Authorization Response looks like HTML or XML
If you get an authorization response that looks like it is HTML or XML and indicates that it was not authorized, then your User ID/Password is probably wrong (please verify it).
If it still doesn't work after verifying it, log in to the Online Merchant Account and
Error on Settlement
If an error occurs during the initial part of settlement, you may not have the 'Transaction Details API' enabled. If this occurs, log in to the Online Merchant account and then
If issues persist, contact Arts Management and let us know so that we can help get it corrected.
Authorization Number: 000000
When processing a test charge, if you get an Authorization Number: 000000, this means the account is still in TEST mode at Authorize.net. Log into your Authorize.net account, and change the setting from TEST mode to LIVE mode.
To set these parameters, you perform the following steps:
The main Settings window opens.
The following window displays.
General AVS Responses | |
B - Transaction was submitted without a billing address | |
√ | E - AVS Data provided is invalid or AVS is not allowed for the card type used |
√ | R - The AVS system was unavailable at the time of processing |
G - The card issuing bank is of non-US origin and does not support AVS. | |
U - The address information for the cardholder is unavailable | |
√ | S - the US card bank does not support AVS |
Address and Zip Code Resources |
|
N | |
A | |
√ | Z |
W | |
Y |
When complete, your page will look like the following:
http://www.authorize.net/files/ecc.pdf
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NOTE: You do not need this feature if you typically refund money against the original order within 120 days of purchase and up to the original authorized amount.
An occasional refund needed that is past 120 days can be accomplished via the Authorize.net web interface. Only apply for this feature if you constantly need to refund money outside the original order and/or outside 120 days (and don't wish to refund to a gift certificate for store credit. |
Once the form is filled out, faxed back to Authorize.net, and processed by Authorize.net's customer support team, clients will be able to process refunds through Theatre Manager - sometimes within hours, sometimes up to 2 days later. The sure way to know is to check the status of your Expanded Credit Capabilities.
To check the status of your Expanded Credit Capabilities, you can look directly within the gateway for your Authorize.net account.
A series of settings will appear, including 'Additional Services.' The Expanded Credit Capabilities should read 'Enabled."
This is only for processing refunds in a separate batch, after the End of Day deposit has been done for the original charge. In cases where the card is to be refunded before settlement, users should instead Void and Delete the payment in Theatre Manager. Then the tickets can be refunded to clear the order balance that will be created when the payment is voided. There is no additional setup required through Authorize.net in order to process voids. |
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Refunds are processed immediately by Authorize.net. If you fail to settle a batch containing a refund before the Authorize.net sweep time, you will receive a warning during the End of Day that the batch may be out of balance (even if it is not). | |
It is also important to note that the ECC form will allow users to run a refund in any amount to a card without matching up the refund amount to the original charge. Because of this, there are a couple of important considerations:
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The Elavon-Private Merchant account was written to process payments using Elavon as the processor and working in conjunction with an existing customized interface. This is only available to certain municipal organizations in Florida.
This section of the online help contains details on how to configure a Merchant Account in Theatre Manager to process payments, refunds and settle a batch using this interface.
The information that Theatre Manager requires from Elavon setup will be:
The Agency ID, Admin ID and password will be sent in a document from Elavon. That document will also contain instructions for you to log in to the Elavon online gateway to activate your account. The Primary URL should be obtained from the IT company that setup the customized interface.
The Elavon Merchant Account information is obtained from Elavon. The Primary URL will be provided by the IT company that created the custom interface. This information is entered into Theatre Manager under Setup >> System Tables >> Merchant Accounts.
The following values are set on the Software Type tab per the diagram below:
The following entries are set on the Connection Info tab per the diagram below:
For fraud prevention, Elavon accounts in Theatre Manager will be automatically set up to send address info and Track II data. Verify the Authorization tab matches the image below.
Due to custom interface limitations that may exist in a Private Installation, Merchant Profiles are unavailable for Elavon (Private Installations). |
The following entries are set on the Profiles tab per the diagram below:
Refer to Merchant Profiles for further information on functionality. |