Viewing credit card issues in Web Listener Log (EMV Devices)

General troubleshooting steps are found in the EMV pin pad setup at the end of the web page.

If you activate a pinpad, you should see 6 entries spread out in the web listener log that might help identify where things are in the communication process. These are:

1. the activation of the pin pad
2. a payment validation receipt with the request id - saying that we are going to request the CUSTOMER receipt
3. a payment validation receipt with the SAME request id - saying that we are going to request the MERCHANT receipt
4. a notification that the CUSTOMER RECEPT was retrieved (matching the request ID in step 2)
5. a notification that the MERCHANT RECEPT was retrieved (matching the request ID in step 3)

The above messages are followed by a housekeeping message indicating the number of receipts processed and the number that had an error. Normally, that is 1 processed and 0 in error (unless it is declined for some reason)