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checking for scanned tickets

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if you would like to search for particular scanned tickets, you can do so on the web listener log, since the ticket scanners send the scan messages to the web listeners. You can search:

  • for a date range if you know when the ticket was scanned
  • the message for the word Scan if you want to see failed scans, successful scans and checkouts
  • for the word scan ###### where ###### is the ticket number if you are interested in a particular one
  • of whatever combination of criteria you wish.

Note: the logs of scanning are not kept for a long time - only for the retention period set in company preferences.