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Voiding Credit Card Payments

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A credit card payment can only be voided if you use Online Credit Card Authorization and it has not yet been deposited. If the card payment has been deposited refer to Reversing a Payment.
  1. Open the Patron Payment Window

    Click the Payment Tab on the Patron Window to open this window.

    Click here for a detailed Description of this window and it's functions.

  2. Select the Credit Card Payment to void.

    Do this by single clicking the payment.

  3. Click the Void button.

    The confirmation message which opens depends on when the credit card was authorized.

  4. Click Yes to void the credit card using you online credit card server and delete it from Theatre Manager.

    A confirmation message displays in the status bar.