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Re-Authorizing a Credit Card Payment
If Theatre Manager has recorded a credit card payment as authorized but your credit card authorization software has no record of it you will need to re-authorize the payment.
- Open the Patron Payment Window
Click the
Payment Tab on the Patron Window.
Click here for a detailed description of this window and it's functions.
- Select a credit card payment and click Detail
or double click the entry
The Payment Detail Window opens.
- Click the Re-Authorize Button
A Warning Window opens. Read the details of this window and only continue if you are completly sure the payment was never charged to the patron's card to avoid double billing.
- Click the Authorize Button
A Confirmation Window opens reminding you to complete this operation only if you are sure the card has not been billed.
- Click Yes
The card information will be sent to your merchant provider and a window will appear confirming the authorization
- Click OK
to finish the process
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If you are re-authorizing a credit card that has already been deposited your re-authorization will not appear in Theatre Manager's Deposit Window. The rre-athorization will only be recorded by the credit card authorization software. Thus a force deposit may be required if Theatre Manager's credit card totals do not match the records of the authorization software. Click here for more information on Force Depositing |
