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Full Ticket Exchange

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Full Exchange gives the user full control over the entire procedure. In effect, the patron is purchasing new tickets to replace the selected tickets. At any time throughout the process, the user can back out from performing the exchange and the original tickets will still be sold to the patron. To perform a full ticket exchange, you perform the following steps:

  1. Find the patron wanting to exchange tickets.

    Click here to learn how to find patrons.

  2. Highlight the tickets to be exchanged.

  3. Click the Ticket button and select Exchange the selected tickets.

    The Select Plays Window will open allowing the creation of a Buy List.

  4. Select the list of performances that the patron is going to exchange the tickets for.

    Click here to learn how to create a Buy List.

  5. Click the Seat Selection tab.

    The Ticket Sale Window will open with the information for the selected performance.

  6. Select the tickets that the patron wants to exchange the original tickets for.

    The red seats indicating the location of the previous seats.

    Click here for more information on Festival seating. Click here for more information on Reserved seating.

  7. Click the Ticket Review tab.

  8. Click the Confirm button to complete the ticket exchange.

    The tickets that the patron is exchanging will appear with a red minus symbol and the new tickets will appear with a green plus symbol.

  9. Click the Payments button.

    Click here for more information on creating a payment. In the example the patron owes $32.10 to cover the upgrade of the exchanged tickets.

  10. Click the Accept Payment or Print Tickets button.

    Clicking Accept Payment will finalize the exchange while clicking Print Tickets will finalize the exchange and print the new tickets. The original tickets will be returned to inventory if either button is clicked which allows them to be purchased again.

The following quick reference information is available for Exchanging or Refunding Tickets

Reference Guide (pdf)

Cheatsheet (pdf)

Flash ScreenCast

MP4 ScreenCast