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Changing the Price and/or Sales Promotion of Sold Tickets

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The following steps outline how to change the price or sales promotion of a ticket after they have been sold. You may need to do this if:

  • The tickets were sold for the wrong price or promotion in the first place
  • You need to fix the price on the tickets because they were paid for using pass that you are trying to refund. This is important if there is a limited number of redemptions allowed per event/performance on the pass. Getting a redemption back means fixing the price and then returning the pass.

  1. Find the patron that requires the price change.

    Click here to learn how to find patrons.

  2. Highlight the tickets that require the price change.

  3. Click the Tickets button.
  4. Select "Change the selected ticket's price and/or sales promotion" from the pop up window.

    The Seat Selection window opens and the selected tickets are highlighted in the right-hand bottom corner section of the window.

  5. Select the Promotion and/or Price Code you wish to change the tickets to on the left-hand side of the screen.

  6. Click the Prices button.

    The prices of the tickets will change based on the Promotion and/or Price code you selected in the previous step.

  7. Click on the Payment button.
  8. Enter a Payment method to either collect or refund the price difference on the tickets.