Remote Ticket Printing-Using a Mobile Internet Device

Things you will need:

• A Printer with an Ethernet connection
• A portable router other then those in the current network that has a USB port for the mobile internet thumb drive and can be configured to setup a VPN
• For OSX
  • A licensed copy of TeamViewer.
• For Windows
  • Remote Desktop and Terminal services -OR-
  • A licensed copy of TeamViewer.
• A Mobile Thumb Drive for internet connection

Setup:

1. Establish a VPN tunnel between your local network and the remote computer. Remote Box Office
2. Set the ticket printer to a static IP address within the subnet of the remote location. Setting the IP address of the ticket printer. You will have to check your remote router when connected to the mobile internet device to determine the subnet that is issued. This may change each time.
3. Take the router, printer and computer to the offsite location. Plug everything into the portable router.
4. Use Teamviewer to remotely access a computer in the main office.

*** at this point all should work, except, the printer WILL NOT.

5. In Theatre Manager click the Preference button at the top of the window (the yellow cog). Select the Ticket Printers tab. The IP displayed will most likely be the internal IP address of the Ticket Printer.
6. Change the IP address of the ticket printer to the address set in step 2 above.
7. Test print a ticket.

When the ticket printer returns to the office the machine that was accessed remotely using TeamViewer will reset the IP address to what it was previously before step 2. Log back into Theatre Manager and click the Preference button. Select the Ticket Printers tab and change the IP address back to the address within the local network. Each time the ticket printer is taken offsite you will need to reset the IP address of the ticket printer and set the user preferences in Theatre Manager.