Warning of pending emails that have not been sent yet

If you are receiving an error that emails have not been sent by the Web Listener, there are, at first, two possible conditions under which the emails may not have been sent. You can determine which condition is occurring by double clicking on the email in the Web Listener Email Log.

• Condition #1 reports on those that are actually in error, and will give you the reason why the email was not sent. Examples include: an incorrect or 'bad' email address, an SMTP Error, Pause Email settings in Theatre Manager, or specific router ports that need to be opened.
• Condition #2: refers to emails that are pending but may not have been sent yet. This results from either timed emails in a blast email setup, or notifications that are scheduled but have not yet reached their scheduled time to go out. If this is not expected (you do not have any scheduled 'future' email blasts or notifications), please verify that the web listeners are active.

This check happens during each login. Given that most venues send eblasts overnight, seeing something in the morning is indicative of possible issues from the night before.