Emails are not being sent by the web listener

Sometimes the patron may tell you that they are not receiving e-mails from Theatre Manager -or- you get a notification message in the morning that a number of emails have not been sent.

The first place to look is the Manage Pending/Unsent Emails screen to look at the error messages behind the emails that did not get sent. You can look at the error message column, or double click on individual emails to look at the error message tab. The second possibility is that they requested a password reset for an email that does not exist. Refer to finding patrons who request password resets and claim they didn't get an email.

Based on what you find, you may need to take various actions below:

• If their email address is correct, it may indicate a set up problem in the company preferences smtp settings.
• Some emails may be for a future eblast, and since they have not been sent, you just need to wait until they go.
• If there are many, look at an email on a case by case basis and fix the patron's email address if that is what looks to be wrong. you can gain insight from looking at the error message field.
• Use the status button to mark older emails as 'done'.
• Try to send some of them again if they are recent by marking them as 'not done'
• Or a combo of the above.

Each day, you should review the email error log in Theatre Manager that displays any emails in error status. Errors can come from a few sources.