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Emails are not being sent by the web listener

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Sometimes the patron may tell you that they are not receiving e-mails from Theatre Manager -or- you get a notification message in the morning that a number of emails have not been sent.

The first place to look is the Manage Pending/Unsent Emails screen to look at the error messages behind the emails that did not get sent. You can look at the error message column, or double click on individual emails to look at the error message tab.

The second possibility is that they requested a password reset for an email that does not exist. Refer to finding patrons who request password resets and claim they didn't get an email.

Based on what you find, you may need to take various actions below:

Each day, you should review the email error log in Theatre Manager that displays any emails in error status. Errors can come from a few sources.