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After the EFT file is created for a set of payments, a flag is set within Theatre Manager to avoid re-creating another EFT file using those same payments. This avoids accidentally creating another EFT file with the same set of payments resulting in multiple transfers of funds from the patron’s bank account.
Meaning, once the file is created, there is no method to automatically ‘undo’ or 're-create' the file. In a situation where you need to re-create the file or you somehow deleted the file, you will need to contact ArtsMan so we can assist you to use those payments set properly to be included in another EFT file.
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