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Scanning Tickets using Wireless Scanners

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Wireless scanners are a convenient way of checking people into (or out of) a venue and tracking exactly who is on the premises. They are battery operated, portable and can be deployed from one entrance to another, depending on traffic or load. They are easy to operate, however they do require a few steps to get them working the first time. The general setup steps are:

  1. Install the ticket scanning software and mate with the network (usually a one time task).
  2. Set up the preferences to scan a particular event (once before the show)
  3. Scan the tickets as people enter and exit the venue.
Similar to the Web Scan method, you need to:

You use the scanner to check patrons in (step 3) or check them out of (step 4) the venue.

Ensure you fully charge the devices before a performance so they have a full battery level. There is nothing worse than having the battery run out in the middle of admitting patrons. If necessasry, test the device while it is in the charger cradle and to make sure that it will still scan.
New Linea Pro scanners may arrive at your location not fully charged and occasionally drain completely during shipping or if they have not been used in a long time. In such instances, the scanner will appear non-responsive and probably won’t power up in a charging station. The solution is to remove it from any accessories (pistol grip) and plug it in directly with the provided mini-USB cable. It should start to charge normally within 1-2 hours at most.

If the scanner is still unresponsive after leaving it plugged in for a couple of hours, only then would something more serious be likely.
Print at home is wonderful and when enabled for a performance, it becomes the default ticket handling method online. Tickets are marked printed and the customer is prompted to download or print their tickets.

Print at home may be new behaviour for patrons at your venue. If so, we suggest doing an initial educational eblast to your current online purchasers that might mention things like:

  • Your Venue Name now offers print at home tickets which will be the the default way to get tickets for online purchases -and/or-
  • Patrons who purchased prior to this offering can log into their online account if they wish and print their tickets for upcoming shows and avoid waiting in line at the box office -and/or-
  • patrons can reprint tickets at any time after logging in to the online web sales portal