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Determining Used/Unused tickets

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There are a number of ways to determine how many tickets were used (scanned). Some are reports and others show quick stats for a performance.

Note: It doesn't matter how the tickets were scanned (wireless, typed in manually, or tethered scanner), each of these methods will give the same result.

In reports, the criteria you want to use is Ticket Scan Flag-Patron Came to the Event is equal to No (they didn't get scanned) Yes (they were scanned)

Things you can do..

  1. The Ticket Scanning Monitor can be used in real time on the night of the event to see the flow of people into the venue. It can be useful for house management to know when to close the doors, or to hold them open should there be a weather related event occurring. This has the number of tickets scanned in (and out), the performance If multiple are happening that day) and the percentage of people in the house.
  2. The manual ticket scanning window will show the number of tickets told to the performance, the scanned count and the unused count on the window. It is a quick way of seeing one performance at a glance.
  3. On the play window in the attendance tab, there is a tab that indicates the ticket use (scanned/not scanned) status. This has 3 values:
    • Future Event - indicates that the performance is for the future so we cannot tell if it was used or not.
    • Attended - indicates the people who have been scanned into the venue.
    • Not Used - refers to any ticket that was sold, but not scanned into the venue
    If you highlight all the tickets in the attendance list, the window will tell you 'xx tickets selected: Attended: yy Not Used: zz' where xx is the number of tickets sold, yy is the count of those attended and zz is the count not used/not scanned.
  4. Using any Ticket Inventory Report, you can search for only tickets that were scanned (used) or those that were not scanned (not used). This can be used in conjunction with other criteria to do things like find:
    • the number of subscribers who did not attend
    • which board members came
    • the number of people given a comp that did not show up
    • etc
  5. The criteria to use in reports is Ticket Scan Flag-Patron Came to the Event is equal to No (they didn't get scanned) Yes (they were scanned)