Similar to the Web Scan method, you need to:
You use the scanner to check patrons in (step 3) or check them out of (step 4) the venue.
iOS device not included with purchase of scanner/licence. It must be acquired separately | |
Ensure you fully charge the devices before a performance so they have a full battery level. There is nothing worse than having the battery run out in the middle of admitting patrons. If necessasry, test the device while it is in the charger cradle and to make sure that it will still scan. | |
New Linea Pro scanners may arrive at your location not fully charged and occasionally drain completely during shipping or if they have not been used in a long time. In such instances, the scanner will appear non-responsive and probably won’t power up in a charging station. The solution is to remove it from any accessories (pistol grip) and plug it in directly with the provided mini-USB cable. It should start to charge normally within 1-2 hours at most.
If the scanner is still unresponsive after leaving it plugged in for a couple of hours, only then would something more serious be likely. |
|
Print at home is wonderful and when enabled for a performance, it becomes the default ticket handling method online. Tickets are marked printed and the customer is prompted to download or print their tickets.
Print at home may be new behaviour for patrons at your venue. If so, we suggest doing an initial educational eblast to your current online purchasers that might mention things like:
|
The purchase of the linea pro scanner/licence does not include an iOS device.
It must be acquired separately |
For installation instructions, click on the picture of the scanner.
The purchase of the linea pro scanner/licence does not include an iOS device.
It must be acquired separately |
To use this application, you will need to:
Most often, the settings can be made once and left alone if the intent is to scan tickets on the day of the show.
The setup steps for a user id for scanning are:
You may protect access to this entire screen (or parts of it) using an iPhones built in Accessibility Feature |
When using the TM Scan application, click on the settings icon at the bottom right of the screen to make changes to the settings. When done, click on the scan button at the lower left.
The values of the fields are in the table below and some troubleshooting steps are at the end.
Theatre Manager Server Address | This is the URL address of the web listener that will be responding
to checkin and checkout requests. Enter the address of either:
|
Outlet | This is the company number (normally 1). In multi-outlet venues, this number will be different for each outlet. |
Performance (optional) | You can enter the performance number that you are scanning for or leave it empty. Both options affect which tickets will be accepted by the scanner.
Please refer to the scanner rules for more detail. |
Area (optional) | This is an optional number that you may assign to scans. It is intended to identify entrance to a specific venue in the case where one ticket allows a patron access to one or more places and you need to monitor how many people are in each area. The venue number must exist in Theatre Manager and does not need to be the same as the venue for the ticket. Example: the ticket could be for a game or circus in an arena. However, there may be a 'bar tent' or 'children's play area' that only ticket holders can go to -- so you can scan them into those auxiliary areas for capacity tracking.
Normally, this field is not entered. |
User Initials | This is the uppercase initials for the user ID in Theatre Manager doing
the scanning. This person does not need to be able to log on to TM for
any other reason. You might wish to create a generic ID for
this purpose.
The user initials for the scanner must be unique within each outlet. |
Password | The password used for these User Initials to log on to
Theatre Manager.
Note: Passwords are case sensitive per PCI compliance. Please ensure you get the case correct. |
Beep on go | This function can be turned on if you want a beep to sound when a valid scan is entered. If this is off, the scanner will only vibrate - which may be nice if you are scanning in an area where silence is better. A higher pitched longer beep occurs if an invalid scan is attempted. |
The first trouble shooting technique if you can't scan tickets, is to open safari on the iOS device and see if you can connect to your ticketing web site.
If you cannot, then usually the issue is the DNS on the wifi router you are connected to. |
|
If some devices can scan tickets and others cannot on the same network, then compare the versions of iOS on the devices to find out which version is working. |
The app is called IPCSupport and can only be downloaded from the apple store on your iOS device.
This app will provide:
Only use the Device for battery health and RFID to test infrared laser.
Guided Access limits your iOS device to a single app and lets you control which features are available. You can turn on Guided Access when you let a volunteer use your device, or when accidental gestures might distract you..
Open the app that you want to manage (eg TM Scan - for purposes of this example) and decide if you want to control access to the entire settings tab or only parts of it.
This can be used to limit access to some parts of the settings. You might use this approach if you want to allow staff to only change of the performance
This can be used to limit access to some parts of the settings. You might use this approach if you want to allow staff to only change of the performance
TM Scanner (iPhone/iPod) |
|
If you have trouble doing a scan, you can enter the ticket number manually. To do so: |
|
A successful scan looks similar to the image on the right.
it will include:
|
The process is very similar for both scanners.
TM Scanner (iPhone/iPod) |
|
If you have trouble doing a scan, you can enter the ticket number manually. To do so: |
|
Entering a performance number or leaving it blank the scanner setup preferences directly affects which tickets the scanners will accept or reject.
These apply to checkin or checkout of the venue. |
While providing a performance number is generally the best option, it is especially important If you have multiple venues or multiple events on the same day.
If you generally have one event per day, it may work best leaving the performance number blank as there is no configuration changes required for each day. You just need to pick up the scanners and use them.
If you want to scan for tomorrow's performance for some reason, then:
|
If a sales promotions is explicitly marked with the requirement for a coupon when sold online, then the following happens: