Troubleshooting Season Tickets Online

Package Says I Need To Be Logged In to Buy Seats

If Theatre Manager indicates you must be logged in before you can renew your season package the can by sold via the Internet box is not checked in the package setup.

1. Go to Patron Sales >> Season Packages >> Setup Season Packages.
2. Double click on the desired Season Package.
3. Check the box for Can Be Sold >> Via Internet.
4. Click the Save button at the top of the window.
5. Clear the Cache on the web listener.
6. Refresh the Season Subscription page in the web browser to see the change.

My Season Package Does Not Appear Online

The package needs to be available for sale online in order to appear in the online sales.

1. Go to Patron Sales >> Season Packages >> Setup Season Packages.
2. Double click on the desired Season Package.
3. Check the box for Can Be Sold >> Via Internet.

   Patrons who have not logged into the online sales or who have never had a season subscription can purchase a new subscription online.

4. Check the box for Can Be Renewed >> Via Internet.

   Patrons who have purchased to a season packages in the past that has been rolled over can renew their seats online.

5. Click the Save button at the top of the window.
6. Clear the Cache on the web listener.
7. Refresh the Season Subscription page in the web browser to see the change.

Clicking Find Best Seats Loops Back to the Seat Selection Page

Theatre Manager reserves Season Subscription Promotions for the Season Subscription Module. This means when a Season Promotion is marked as available for sale via the Internet it will not be offered as an option for single tickets.

1. Go to Setup >> System Tables >> Sales Promotions.
2. Double click on the desired Season Sales Promotion.
3. Select the Edits tab.
4. Check the box for Via The Internet.
5. Click the Save button at the top of the window.
6. Clear the Cache on the web listener.
7. Refresh the Season Subscription page in the web browser to see the change.

The Subscription Button Does Not Appear In The Online Sales Window

The Subscription button is a part of the default web pages. If it does not appear it was most likely commented out by the web designer in the past.

1. Open the WebPagesEN/tmCustome folder.
2. Locate and edit the tmnavButtons.html page.
3. Move the Subcription button reference or uncomment the button within the page.
4. Save the page.
5. Clear the Cache on the web listener.
6. Refresh the Season Subscription page in the web browser to see the change.