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Credit cards stored in a database must be encrypted using a key that is distinct to the venue per PCI DSS standard 3.6. This must occur:
- Immediately after the initial implementation and data conversion has taken place
- on a minimum of an annual basis. If the procedure is not invoked manually, it will be done automatically during any upgrade.
- if there is any suspected security breach at the organization
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To change the cryptography of credit card information at any time:
- Log in as Master User
- Go to the System Preferences->Security Tab
- Click 'Change Card Encryption key' button at the bottom left
You will see a dialog similar to the one below that asks you to confirm the step and the reasons why the step is required. Click 'Yes' to continue.
Some notes about this process:
- Theatre Manager will generate a completely random a 40 character key to use as half of the encryption key process that will be unique to the venue and re-encrypt all cards in the database.
- This encryption key will not be known to the user and will not be known to Arts Management
- You can still use theatre manager while this process occurs to sell tickets and take credit cards.
- This process should be performed at least annually.
- A venue will be reminded to do it after 350 days
- If it is not done, within the required time frame, then it will automatically occur during any upgrade that occurs 350 days since the last time the venue's encryption key was changed
- It should be performed at any time you suspect a security breach to any part of your network (make sure you also address whatever the security breach might have been).