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Refunding a Sale From the Ticket List Window

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To refund a sale from the Ticket List window, you perform the following steps:

  1. Open the Ticket List Window.

    Choose Setup >> Batch Functions >> Unprint a batch of tickets.

    The Ticket List Window opens.

  2. Select a search range and click the Search button.

  3. Select the tickets the patron wishes to refund.

    Do this by single clicking the tickets.

  4. Click the Refund button.

    The Ticket Refund window opens displaying the full refund amount.

    You can use the Donation Button to quickly turn the amount of the refunded tickets into a donation. Click here for more information on creating a donation from a ticket refund.

    Click here for a detailed description of this window and it's functions.

  5. Select the Refund Method.

  6. Enter any relevant information

    Order comments should be entered when refunds are issued explaining the reason for the refund and the supervisor who authorized the refund.

    This information assists in reviewing the daily activity and insures the refund was processed correctly and was authorized.

    To refund the order or exchange fee, you will need to remove them in the fees window.

  7. Theatre Manager will return the ticket for resale and return the user to the Patron Window.