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Converting Refunded Tickets to Donations

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A patron may come to you and tell you that they cannot attend an upcoming event / play and therefore they would like you to refund their tickets, but they also tell you that they would like the company to keep the money as a donation.

To convert a refunded tick to a donation, you would perform the following steps:

  1. Open the Patron Record.

    For details on locating a Patron Record click here.

  2. Select the ticket(s) to be refunded.

    Only tickets within the same order can be refunded at the same time.

  3. Click the Refund button.

    The Order window will open.

  4. Click the Confirm button.

    This will release the seats to be refunded back to the Box Office. The order will now have an outstanding CREDIT balance.

  5. Click the Donations button located in the left column of the window.
  6. Click the New button in the top icon bar.

    The Donation Default Settings window will open.

  7. Click the Yes button.

    A new Donation Detail window will open.

  8. Enter the Donation information.

    Certain detail information will automatically be inserted by default i.e. Donation Amount and Date Donated. Click Donation Detail for more information on entering Donation information.

  9. Click the Save button.  
  10. Close the Donation window.

    The Order window will return. The balance in the lower left corner will be zero.

  11. Close the Order window to complete the transaction.

    Theatre Manager will have refunded the tickets from the patrons account and converted the value of those tickets into a donation. The tickets will then be returned so they can be sold to other patrons.

Quick reference information for convertioning a refund to a donation, you can download: