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Refunding Membership
Occasionally, you may need to refund membership. If a membership was purchased incorrectly, or for the incorrect amount, it may be refunded. Memberships can only be refunded if they have not been used to purchase tickets.
- Open the Patron window.
Click here to learn how to access this window.
- Click on the Member
tab.
Click here for more details on this tab.
- Select a member type to refund.
Single click on the membership to select it.
- Note the Order Number.
- Click the Refund
button.
If the record cannot be refunded the following window will appear.
The following confirmation window will appear if the membership can be refunded.
- Click the Delete
button.
The membership will be deleted. A refund for the value of the Membership needs to be processed.
- Click the Order
tab.
- Select the Order corresponding to the membership based on the Order Number.
Single click on the Order to select it.
- Click the Payment
button.
The Payment for Order window will open. Ensure all data is correct before processing.
- Click the Accept Payment
button.
This refund may also be converted into a donation or ticket sale by clicking the Open
button rather than the Payment button in step 9.
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