Occasionally, you may receive a Thermal Ticket Printer Error Code in Theatre Manager when attempting to print a ticket. This message is not generated by Theatre Manager, but rather by the ticket printer itself, and then passed through Theatre Manager for you to see.

Thermal Ticket Printer Error Codes as provided by Practical Automation:

CODE	DESCRIPTION
1	Printer out of paper
2	Jammed ticket
3	Printer offline
4	Printer failure
5	Low paper (roll ticket printers only).

The following resources are also available from Practical Automation:

• Practical Automation Network Utility - to change IP address from a PC.
• ITX 3000/2000 & ITL 2000 Printer Series Programmer's Guide - refer to pages 3-3 to 3-6 for FGL commands if you wish to see them

Ticket Printer Error Codes as provided by BOCA:

CODE	DESCRIPTION
1	REJECT BIN WARNING
2	REJECT BIN ERROR
3	PAPER JAM PATH 1
4	PAPER JAM PATH 2
5	TEST BUTTON TICKET ACK
6	TICKET ACK
7	WRONG FILE IDENTIFIER DURING UPDATE
8	INVALID CHECKSUM
9	VALID CHECKSUM
10	OUT OF PAPER PATH 1
11	OUT OF PAPER PATH 2
12	PAPER LOADED PATH 1
13	PAPER LOADED PATH 2
14	ESCROW JAM
15	LOW PAPER
16	OUT OF PAPER
17	X-ON
18	POWER ON
19	X-OFF
20	BAD FLASH MEMORY
21	NAK (illegal print command)
22	RIBBON LOW
23	RIBBON OUT
24	PAPER JAM
25	ILLEGAL DATA
26	POWERUP PROBLEM
27	DOWNLOADING ERROR
28	DOWNLOADING ERROR
29	CUTTER JAM
30	STUCK TICKET or CUTJAM PATH1
31	CUTJAM PATH2

The BOCA Systems web site contains a variety of technical manuals for FGL programming and Owner's Manuals.