Manage Attendance in a Event

Taking attendance for an event requires some prior setup/permissions before it can be done via a tablet or computer

Steps for Managing Attendance

1. The front of house staff must log in to your ticketing site (tickets.yourvenuename.org) and go to the home page. If they are allowed to manage events, they will see Manage Play/Courses in their Patron Services area.

   It is permissible to bookmark the link to manage performances - and it may involve a login to proceed.

   

2. This will show a list of upcoming events that they are allowed to manage as a front of house staff. They can select the event that they want to Manage and set the attendance for.

   

3. The front of house staff will see a list of attendees. To change the attendance status of a patron, click the Attending button beside their name.

   

4. Front of House Staff
   • will see a list of Attendance Status
   • can select the attending status to mark the patrons arrival for the event
   • click the Set Reason for Absence to set the status

   Patrons can be marked as a 'no show' at performance time. Should they arrive late, you can use these steps to clear the absence reason.

   The list of absence or attendance reasons are defined in the attendance reasons code table.

   

5. After adding the attendance status, the list of patrons will change to show who is checked in for the event.