Same Patron/Household-Same Email

A single patron household with the same email address twice

If the list shows a Caution icon at the beginning of the row, the most likely cause is a single patron (or household) with the same email address twice in their contact record.

The first course of action for these patrons is to:

edit their contact information in the contact card
Use the Add button to add an existing email to a patron. Only continue if you see the duplicate email in the popup list under add email address.
Once the duplicate email has been added to their account:
- Change that email address to be obviously different. eg, if the email you just added was 'doug@abc.com', edit it to be 'xxxdoug@abc.com' - something visually and obviously different.
- The patron will now have both 'doug@abc.com' and 'xxxdoug@abc.com' on their patron contact card.
- note: This is the only time you will type over top of an existing email address to as you try to fix the problem.
remove the email 'xxxdoug@abc.com' from the patron's contact card.
If there are other patrons in the household
- look at the emails on their account and remove any that now say 'xxxdoug@abc.com'.
- If you do remove the one called 'xxxdoug@abc.com' from that patron, then use add and select the one from the list that says 'doug@abc.com' using the add button.
- Note: The reason to do this is because the patron previously had the old (duplicated) copy of the email address that is no longer desired.
If the above:
- worked perfectly, then run the duplicate search by email again to see if the duplicate email still exists.
- did not work, then try:
  - looking at other household members to see if they have the duplicate email address -or-
  - Looking to see if another patron has the same secondary email address as this patron, especially if the patron you are looking at has two email addresses
  - contact support and we will help you find it.