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Same Primary Email-Different Patrons

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Two (or more) patrons in different households with same PRIMARY email

If the example is two (or more) patrons in different households that have the same primary email address, it is indicated with the red square in the image above. They will have a red '-' icon at the beginning of the line. Suggested course of action when this condition occurs is to do one of:

  • If a colour coded group of patrons are really the same person or should be in the same household, merge them
  • if the patrons are very different people, then edit one of the patrons and remove the email address from their contact record. If the patron is limited profile, then you will need to do it from the contact tab on the patron record if you need to avoid providing all data for a full patron.