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Ticket Printer Error Codes

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Occasionally, you may receive a Thermal Ticket Printer Error Code in Theatre Manager when attempting to print a ticket. This message is not generated by Theatre Manager, but rather by the ticket printer itself, and then passed through Theatre Manager for you to see.

Thermal Ticket Printer Error Codes as provided by Practical Automation:

CODE DESCRIPTION
1 Printer out of paper
2 Jammed ticket
3 Printer offline
4 Printer failure
5 Low paper (roll ticket printers only).

The following resources are also available from Practical Automation:

Ticket Printer Error Codes as provided by BOCA:

CODE DESCRIPTION
1 REJECT BIN WARNING
2 REJECT BIN ERROR
3 PAPER JAM PATH 1
4 PAPER JAM PATH 2
5 TEST BUTTON TICKET ACK
6 TICKET ACK
7 WRONG FILE IDENTIFIER DURING UPDATE
8 INVALID CHECKSUM
9 VALID CHECKSUM
10 OUT OF PAPER PATH 1
11 OUT OF PAPER PATH 2
12 PAPER LOADED PATH 1
13 PAPER LOADED PATH 2
14 ESCROW JAM
15 LOW PAPER
16 OUT OF PAPER
17 X-ON
18 POWER ON
19 X-OFF
20 BAD FLASH MEMORY
21 NAK (illegal print command)
22 RIBBON LOW
23 RIBBON OUT
24 PAPER JAM
25 ILLEGAL DATA
26 POWERUP PROBLEM
27 DOWNLOADING ERROR
28 DOWNLOADING ERROR
29 CUTTER JAM
30 STUCK TICKET or CUTJAM PATH1
31 CUTJAM PATH2

The BOCA Systems web site contains a variety of technical manuals for FGL programming and Owner's Manuals.