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First Transaction Cannot be a Refund
| Conditions | Action or Workaround |
| Cannot send a refund after completing an end of day | Some merchant providers instituted a policy that the first transaction after settling batches or the fraud transaction in any calendar day could not be a refund, since that might be considered the first step to fraud.
If Theatre Manager gives you a message that it cannot process a refund as the first transaction, it may be as simple as turning ON setting that first transaction can be a refund in your merchant setup to seeing if your merchant provider still enforces this rule. If they still do, then contact your merchant provider to get that rule waived. |