You are here

First Transaction Cannot be a Refund

Subscribe to Syndicate
Conditions Action or Workaround
Cannot send a refund after completing an end of day Some merchant providers instituted a policy that the first transaction after settling batches or the fraud transaction in any calendar day could not be a refund, since that might be considered the first step to fraud.

If Theatre Manager gives you a message that it cannot process a refund as the first transaction, it may be as simple as turning ON setting that first transaction can be a refund in your merchant setup to seeing if your merchant provider still enforces this rule. If they still do, then contact your merchant provider to get that rule waived.