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Authorize.Net Troubleshooting

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If you are having issues with credit card authorization using authorize.net, there are a few things that can assist.
  • The official status for Authorize.net web site
  • The developer web site which may indicate some troubles before the official status site
  • The debug option in the merchant set up which can be used to show the raw data for the request sent to authorize.net and the response received from their servers.
  • Make sure your Authorize.net API key is correct in Theatre Manager - you may want to test your account again and/or follow the setup procedures to verify your account info is entered properly