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Testing Bambora

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After setting up the Bambora Gateway in the Merchant Account setup, you will need to test that it works. The best way to do this is:
  • Search for yourself in the database or create a new patron that is yourself
  • Create a new order and buy a ticket
  • On the payment window, select the credit card you want to use and do a test authorization
  • If you get an authorization with a message indicating AVS match and/or CVV2 match, then the setup is correct
  • Log in to your Bambora online account and view the batch to see that your transaction is there
  • In Theatre Manager, void the credit card payment. It will appear in Bambora that the charge is still there with as a PA (pre-auth). That means it will be ignored
  • Try another authorization and then do an End Of Day (i.e. SETTLEMENT) and make sure the amount makes it to the bank in the next day or so

Trouble Shooting Bambora Issues

  1. If you get a response that looks like it is HTML or XML and indicates that it was not authorized, then your user id/password is probably wrong (please verify), or something is incorrectly set up in Bambora and you will have to contact their merchant support group.
  2. If you get a message during end of day that will not allow cards to settle, make sure your provider has set you up to allow BACKEND transactions. These are used to convert 'authorize-only' transactions that are done during to the day to 'PAC' (fully processed) transactions during the end of day process