After setting up the Orbital Gateway in the Merchant Account setup, you will need to test that it works. The best way to do this is:

• Find yourself in the database or create a new patron that is yourself
• Create a new order and attempt to buy a ticket
• On the payment window, select the credit card you want to use and do a test authorization
• If you get an authorization with a message indicating AVS match and/or CVV2 match, then the setup is correct
• Log in to your Orbital Virtual terminal account and view the batch to see that your transaction is there
• In Theatre Manager, void the credit card payment and then confirm in the Orbital Virtual Terminal that the charge is marked as void

Trouble Shooting

If you get a response that looks like it is HTML or XML and indicates that it was not authorized, then your user ID/password is probably wrong (please verify), or Paymentech set up the account to require a specific IP. Contact your Paymentech representative and tell them of the issue so that they can correct it. They may put you in touch with the Gateway people. You can inform the Paymentech Gateway support staff that you need to be able to authorize via user ID and password (per their standard setup instructions for Theatre Manager).

Availability of Settled Batches

Chase Paymentech send out a bulletin in May 2015:

Beginning June 29, 2015, we’re changing the Orbital Batch Data Retention Policy for our Orbital Batch subscribers. This change is intended to increase data security as well as reduce the operational burden of maintaining authorization response files on our redundant servers.

QUICK SUMMARY:

1. Effective June 29 2015, Orbital Batch response files will be available for download for seven days
2. This change increases security and reduces operational burdens
3. After seven days, files can only be retrieved by the Partner Relationship Management team

Effective June 29 2015, Orbital Batch response files will be available for download for seven days. After that time, we will purge batch response files. Customers wishing to download this data after seven days must contact our Partner Relationship Management team to request the data be retrieved from the host and made available for download.

For More Information: Contact the Partner Relationship Management Team at 888.818.5128, option 4 or via e-mail at IntegratorSupport@ChasePaymentech.com.