Testing your Web Sales (the Hosts file)

If your computer in the office cannot see the ticketing web site, the best way is to set up a DNS server inside the network to help all computers see the server. Only edit the local machines 'host' file if you cannot set up a DNS server.

Testing your Web Sales Site

You should be able to access your ticketing web site via the URL you used to create the TLS certificate after the:

• TM server is set up as a web server
• firewall adjusted to open the necessary ports and
• web listeners running

Try accessing the ticketing web site from:

• a location outside the office to confirm it works. A cell phone is the ideal way - using the data plan and not while connected to the wifi network.
• one or more computers inside the office to confirm that it works

Troubleshooting access inside the office

If you are having issues connecting to your ticketing web site while inside the office and are receiving timeouts, this is often resolved by:

• adding an internal DNS entry to your DNS server to point to your ticketing web site via an internal path (preferred approach) -or-
• editing the hosts file on each machine

Mac's are not usually subjected to this issue. PC's inside the office frequently are because they do not always seem to be able to resolve the DNS that goes outside the firewall and back in, so you have to edit the hosts file to tell the PC how to find the web site.