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Web Server Parameters

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Enable template server

This causes the web server to listen on port 8111 and provide all your custom web pages to all of the web listener services and there should only be one of these enabled for your entire system. The IP address of this machine must match the Custom Template URL specified in the Director Tab in Company Preferences.

On the primary web server, you need to enable this feature. When enabled, you will see the option Custom Template Directory lower on the page. Please fill it in.


Enable Load Balancing

This should always be enabled when you need to tell the web server where each of the web listener machines are (see Load Balancer below)


Domain or IP

Enter the domain name that this web server is for. This will be your URL that your customers use to access your sales site.


Custom Template Directory

The web services always use the most recent built in web pages to keep your web site current. Since you can customize these web pages, you need to tell the TM server where on the disk that the custom pages are stored so that the web listeners can get those instead of the default pages.

We suggest that they be kept in:

  • Macintosh: /BoxOffice/WebPages
  • Windows: C:\BoxOffice\WebPages
Refer to Director Tab in company preferences for the contents of the directory.


Transport Layer Security (TLS)

Each domain (eg requires what is called a TLS certificate to uniquely encrypt the communication between your customer and your server. It is what turns on the lock in a patrons browser window. TLS certificate has 3 files that are obtained and properly configured for you by Arts Man:

  • Your public certificate obtained from your provider
  • Your private key which nobody else knows
  • The Diffie-Hellman Parameter file used by NGINX as part of the unique cryptographic key generation that is used in the subsequent encryption process.


To install these files, simply drag them from your desktop on top of the area on your browser. If the area on your browser is green, they are installed. Use the 'Clear Certificates' button to remove any prior certificate files if you do not want them, or simply drag new ones on top to replace them.


Load Balancer

This section is used to indicate the IP addresses where your Web Listeners are located. This will be on a separate machine and in the example setup, the address is and the port is 5000 (which is the load balancer on of the web listeners).

Unless doing an expert setup with the assistance of Arts Management Systems support, the port will always be 5000. Simply add as many IP addresses as you have machines acting as web listeners.

Port 5000 on each web listener acts as a load balancer on the machine to forward requests to port 5001, 5002, etc (one for each second gen listener you have defined.