Buying the actual TLS Certificate

Purchasing your TLS from Arts Management Systems

Arts Management Systems uses 4096 bit encrypted premium certificates and if you wish to purchase one, please contact the sales office at (888) 536-5244, ext. 2.

When you buy a TLS Certificate from Arts Management Systems, information that we will require from you in order to customize is to your venue are:

• company name (do not abbreviate, provide the full legal company name)
• primary contact's first and last name
• primary contact's title
• primary contact's email address
• primary contact's direct phone number
• venue's legal Address, City, full State/Province name (do not abbreviate the state or province name)
• external DNS that you set up such as tickets.myvenue.org
• the operating system that Apache is running on (OSX, Linux, or Windows)
• we will require an authorized administrator's email address to send the verification to and approve the request. This needs to be an email address you have the ability to check for the incoming emails. Please make sure that the email account has been set up and is available before you provide us the email account to use, or the approval email will not be delivered. With an invalid or non-working email account, the TLS certificate will not be processed. The options for the email address are below: (Select ONE of the following)
  • admin @ myvenue.org
  • administrator @ myvenue.org
  • hostmaster @ myvenue.org
  • webmaster @ myvenue.org
  • postmaster @ myvenue.org

We will generate the TLS certificate based on the information provided and you will receive 3 emails:

1. An email indicating that a TLS creation request has been started.
2. An email requiring you to confirm the information at the specified email address above. Please confirm the email (by clicking on the acceptance link within that email) and accept the TLS request.
3. After you have confirmed email #2's acceptance link and the TLS has been processed by GeoTrust, the 3rd final email containing the actual TLS certificate information will be sent to you. Please note that this final email may arrive anywhere from 10 minutes to 12 hours after email #2 was accepted depending upon the next processing cycle.

After we have received the TLS certificate information, we will make the TLS certificate files and put it into the Apache server for you in the 'conf' folder and verify that it works. During this final process, we will require remote access to your NGINX Server and to a Web Listener to test the TLS certificate configuration with Theatre Manager.

 

Self Purchased TLS Certificate

If you purchase your own TLS certificate from another source, you will need to install it yourself following the instructions provided to you during the purchase process and make sure it works. If you have any questions about your Self Purchased TLS certificate, contact the company from whom you purchased it for any and all assistance.