Parts of the Software Type Tab

Point of Sale Credit Card Software
Enable Card Use	At the Box Office - When checked credit card processing is enabled for the Box Office By the Web Listener - When checked credit card processing is enabled for Web Sales
Emergency Mode	When enabled, you can accept credit cards without Authorization. Use this option rarely and disable it as soon as Credit Card Servers become available again! You are accepting risk on your part should cards be declined later! Click here for more information on Using Emergency Mode.
Server Software	Credit card processing software Theatre Manager will be communicating with.
Merchant Provider	Merchant provider responsible for credit card authorization.
Merchant Number	Merchant or client ID number issued by the merchant provider and is placed on the credit card receipt. In this example, PNS is the number for Paymentech.

The Connection Info tab is where you define how Theatre Manager should access the credit card server. The fields that are available will change, depending on the Merchant Provider chosen in the Software Type Tab.

Parts of the Connection Info Tab

User Id	Merchant Number or Client User ID on the Credit Card Server
Password	Password for the Merchant Number or Client User ID used on the Credit Card Server
Capture Mode	You can choose Host (Bank) Draft Capture or Terminal (Credit Card Server) setting must match the settings provided by the Merchant Provider.
Primary URL Port #	IP address / name of the credit card server and Port #
Secondary URL	IP address / name of the secondary credit card server
Terminal ID	Terminal ID
Bin Number	Bin Number
Debugging	Click the Display raw response headers for troubleshooting if you are having problems isolating issues with a specific credit card processor. Normally, this is never enabled. If you do enable it, all credit card authorization requests at the box office will show: The exact message that is sent from Theatre Manager to the service provider The complete response back from the credit card provider to the specific request This can help the support team diagnose problems that suddenly occur with a specific credit card processor, or an unusual or unexpected error condition. The steps are: Turn on the debugging flag Start your authorization or refund from the client order or payment window. A dialog will appear with the message that will be SENT to the merchant provider. COPY IT to an email or document, then click continue A second dialog will appear with the complete response from the processor. COPY IT to an email or document, then click continue Repeat as often as you need to while you gather information, then disable the debugging flag Contact support and send us the messages you copied. This will help us help you describe your problem to your bank

The Authorization tab allows your organization to define some specifics around how the credit card merchant handles authorizations and refunds

If following the setup steps for EMV PinPads for Moneris, you must enter the StoreID and API Key you receive from Moners into this tab otherwise pin pads will not work. Otherwise you may see a message like the one to the right if you try pair the devices.

Parts of the Authorization Tab

Duplicate Authorization Settings
Box Office Duplicates	Force without Notify checkbox - Transactions to the same card for the same value will not receive a warning indicating a possible duplicate charge to the credit card when checked. It is recommended you leave this unchecked
Force Without Notify	Transactions to the same card for the same value will not receive a warning indicating a possible duplicate charge to the credit card when checked.
Internet Duplicates	Choice of three Options: Duplicate Forcing - Transactions to the same card for the same value will not be processed via the internet. Always Force Duplicates - Transactions to the same card for the same value will be allowed via the internet. Smart Force Duplicates - Theatre Manager will determine if the transaction should be processed based on the transaction details. Smart Checking is recommended

Fraud Prevention

Fraud Prevention

Send Address/Zip - Zip code and address is sent with the credit card information during processing for verification. This information can decrease processing fees in the USA where applicable. Some merchant providers charge for this feature. Also be aware that making it mandatory in your web banking merchant account might cause some card rejections. We advise NOT needing strict AVS matching Send Card Swipe Data - Card swipe data is sent during processing for verification. This can decrease processing fees where applicable. If your merchant provider complains about sending swipe data, you might want to turn this feature off Send CVV2/CID number - Send the CVV2 number from the back of the card. Turning off this option means you pay a higher rates on cards (As of late 2018, turning it off may not be allowed by the credit card companies). Turning it on means you should also require collection of CVV2 for each credit card payment method in code tables IP Address Blocking - Allows the merchant provider to block web sales to specific IP Addresses. 1st Transaction can be refund - Some merchant providers (notably Global Payments acting on behalf of some Banks) may not authorize the first couple of transactions if they are refunds, as a fraud prevention tool. The rules are actually set by the Bank and each service provider follows them. The best approach is to avoid a refund as the first transaction.. It is recommended you leave this checkbox blank if you are using Global Payments. For other merchant providers, you can allow refunds as first transaction.

Misc Authorization Settings
Timeout	Maximum time, in seconds, Theatre Manager will try to process a card: 30 seconds is recommended when typing a card number into TM and then clicknig 'accept payment' to submit the card to the credit card company. 90 seconds is recommended if using a Moneris P400 pin pad to allow for phone orders whee the user needs to manually typing the card number into the P400 Note: TM will wait for a response from the credit card provider up to the time out. If the credit card provider does not tell TM that it authorized the card in that time period, you can try again. Be aware that the credit card provider could still have authorized the first attempt. You will find out about that during end of day reconciliation and may have to void it to balance.
Last Transaction	Displays the last tranaction number at the server

Refund Capability Settings (Varies by Merchant Provider and Agreement) The Credit Card refund capabilities vary by merchant provider and your agreement with them. Merchant providers instituted strong rules for fraud prevention and you may find that you need to ask them for capabilities if you cannot refund credit cards. These options indicate what your contractual agreement is with them and tells Theatre Manager how to attempt to refund money.
Allow Independent Refunds	Independent refunds are when you enter the patron's credit card and refund any amount to that card. This is how credit cards worked for decades until merchant providers decided to limit this capability. Refer to the rules for Independent refunds and possible errors before turning this on. Note: you must have encrypted card data for the patron, a prior merchant profile set up for them, or contact the patron for a full credit card number in order to do independent refunds.
Allow Linked Refunds	Linked Refunds were created by visa/mastercard to force merchants to only return money to the original card for up to the amount charged on the card to avoid fraud. Enabling this means your merchant provider allows it. Also set the time frame so that TM knows how far back in time the payment may be before the linked refund might be denied. You can contact your merchant provider and they may increase the amount of time allowed.
Allow Linked Refunds on Same Day Payments	Some merchant providers seem to disallow linked refunds on the same day. That might mean you have to void the transaction before doing end of day in order to create the refund.
Timeframe	The number of days since the payment was made in which a linked refund is likely to be authorized. For any payment older than that number of days, the refund is likely to be denied.

Associated EMV Pin Pads (currently Moneris Only)
StoreId	The store ID for pinpads for Moneris
API Key	The API key for pinpads for Moneris

Parts of the Settlement Tab

Timeout	This is the maximum time, in seconds, that Theatre Manager expects to take to send the completed deposit batch to the bank. Normally, 120 seconds is enough for most processors but if you have larger batches or are using some terminal based authorization, you may need to alter this value. The time out is how long Theatre Manager will wait for a response from the processor before giving up and telling you that it was unable to get any response. If a response is received from the bank processor within that time frame, no errors are generated.
Settle Batch Frequency	Indicates the number of days that Theatre Manager will allow process credit cards without settling the batch. After this threshold is exceeded without doing an End of Day, Theatre Manager will display a warning message telling you to close the batch and will not accept any credit cards at the box office. Web sales ignores this setting and will process credit cards even if the batch has not been settled.
Notify on Quit	If checked, an employee will be notified that a batch needs settled when they quit Theatre Manager if it finds any credit cards older than one day that are not yet deposited. In other words, you will only be told if there are cards from a previous day that have not been deposited.
Deposit Status	This field is checked when an end of day is in process AND a credit card deposit is currently being done for this merchant account through Theatre Manager. You cannot check this box, you can only uncheck it if you are 100% sure there is no settlement occurring for this merchant account (i.e. nobody has end of day open). Unchecking it will reset the end of day and allow a settlement to occur.

Normally, credit card accounts are in the same currency for the country you reside in. If you are able to process credit cards in another currency, then you need to know what that is. And it needs to be in your currency exchange table. When a credit card is processed Theatre manager will:

Pay the local currency against the order (that is, US Dollars in the US, Canadian Dollars in Canada)

Charge the foreign currency equivalent against the Credit Card provider

Create an offset for the difference against a foreign exchange account.

Setup on this tab is particularly important if you are accepting foreign currencies on your website. Click here for more information.

For more information about setting up Currency Exchange details and rates, click here.

Parts of the Currency Tab

Currency Country	Select the desired country from the Currency Country drop down.
Exchange Account	Enter a G/L Account to allocate the difference from the exchange rate.

	A merchant provider may charge service fees or fixed costs for using this service to offset associated costs with maintaining customer and credit card information on their servers. Moneris charges money; and is not recommended for this feature.
	If you only need to save credit cards for post dated or recurring payments, PCI Schedule D - post dated may suffice for your needs. Contact your merchant provider customer support representative to determine if there will be any additional fees to your organization.

Merchant Profiles are for organizations who are concerned with PCI compliance and wish (or are required to) maintain a PCI Schedule-C compliance within Theatre Manager.

Using Merchant Profiles reduces the exposure risk by maintaining full credit card information directly on the merchant provider's secure PCI-certified servers without having the requirement to store and maintain credit card numbers within Theatre Manager's database. Using Merchant Profiles in a PCI Schedule-C setup, allow full access to Theatre Manager's features such as Post-Dated Payments, Recurring Donations, and the Auto-Renew Season Subscriptions which would typically require a credit card number to be kept on file for each subsequent payment.

Parts of the Profiles Tab

Enable Profiles	Indicates if this merchant provider account has been enabled to store credit card payment profiles on the merchant account's server. You may see a message alerting you to cost if we are aware that your merchant provider charges for this service. Most do not. Merchant Profiles must first be activated by your merchant provider for your merchant account before it can be used within Theatre Manager. Contact your merchant provider customer support representative to enable the option prior to enabling it in Theatre Manager.
Profiles API Login Key	The secure API Key used to access credit card profiles on the merchant provider's server. This field is not required for all merchant providers It will only be enabled if its required. Refer to Direct Credit Card Processing Options for merchant provider specific setup information on the Profiles API Login Key requirements.
Profiles API URL	The IP Address to use to access the Credit Card Profiles on the merchant provider's server. This field is not required for all merchant providers It will only be enabled if its required. Refer to Direct Credit Card Processing Options for merchant provider specific setup information on the Profiles API URL requirements.
	If necessary, you can manage the Customer Credit Card profiles for this merchant. This will not alter the 'credit card' information that has been saved in Theatre Manager It is used to maintain the 'credit card profile' for each of your customers that has been saved to your merchant's PCI-certified secure servers from Theatre Manager. This can be used to cross reference and match the information between the two systems.
	As part of a conversoin or initialization process, you can Create Customer Credit Card Profiles for this merchant from existing credit card information saved in Theatre Manager. It is used to create the initial 'customer credit card profile' and save it to your merchant's PCI-certified secure servers.

How Does This Work?

Merchant Profiles allows you to store credit card numbers directly with your merchant provider, on their servers, and then access those saved credit card numbers at any time for subsequent processing without the cardholder being present.

• During the first interaction using the customer's credit card, the credit card number and limited customer information is transmitted and saved on your merchant provider's server.
• A unique token/key is returned from your merchant provider and stored encrypted within Theatre Manager in replacement of the customer's full credit card number profile.
• Future interactions with the customer such as Post-Dated Payments, Recurring Donations, and the Auto-Renew Season Subscriptions, would then transmit the saved token/key rather than the full credit card number during the authorization process.
• Your merchant provider would then cross-reference this token/key to the actual credit card number during the authorization process within their own systems. At no time is the full credit card number displayed or directly visible during the authorization process.

What are the Benefits and Why Should I Use Profiles?

• Merchant Profiles are for organizations who are concerned with PCI compliance and wish (or are required to) maintain a PCI Schedule-C compliance within Theatre Manager.
• Mitigate the cost and risk of storing customer account data by keeping cardholder profiles in a secure, external database maintained by your merchant provider. This can help you reduce the risk of keeping cardholder data in-house and support your Payment Card Industry (PCI) compliance initiatives by protecting data at-rest.
• Saves time by eliminating the need to rekey a card account number and expiration date for each transaction.
• Allows your organization to make the changeover from Schedule-D to Schedule-C PCI Settings while retaining virturally all Theatre Manager's benefits as if still functioning in a Schedule-D environment.
• For clients currently operating in a Schedule-C environment, enabling merchant profiles would allow future interactions with our customers for Post-Dated Payments, Recurring Donations, and Auto-Renew Season Subscriptions.
• For clients who wish to remain in a Schedule-D environment, previously used credit card numbers are masked to the box office staff members during the payment process. Providing further protection from anyone accessing a patron's full digit card number.

  A masked card means that it will be displayed in the payment window as '#### **** **** ####'. This renders the PAN useless for all purposes. However, given the first 4 and last 4 digits of any card, you can still validate you're using the correct merchant profile for authorizing the card.

• For clients who wish to remain in a Schedule-D environment, the function of storing previously used encrypted credit card information will remain the same - even with merchant profiles enabled. Using merchant profiles would add another layer of security protection to the full digit card number from being displayed or accessed.

What Will I See Differently in Theatre Manager?

If your PCI Settings are set to Schedule C to shred cards immediately after use:

• You will not notice much difference at all from what you see now. What the box office will benefit from is the ability to create and maintain future interactions with the customer such as Post-Dated Payments, Recurring Donations, and the Auto-Renew Season Subscriptions, would then transmit the saved token/key rather than the full credit card number during the authorization process.
• If your settings are to default the last used credit card for a patron, you will now see a masked the credit card number default for patrons who have previously purchased. The masked number is ok to accept as is for payments without changing it. The payment will use the merchant profile that was created for that credit card number.

If your PCI Settings are set to Schedule D to retain encrypted credit card data in Theatre Manager:

• The main change you will realize is that Theatre Manager will protect any known credit cards for patrons by only displaying merchant profile for a patron. Initially, it will appear as if all credit cards are missing from Theatre Manager, however, they still exist. They are in the background if access to them is required. After using the function to build merchant profiles for known credit cards, the transition to using merchant profiles will more seamless.
• If your settings are to default the last used credit card for a patron, rather then displaying the full set of credit card digits, it will mask the credit card number for patrons who have previously purchased. The masked number is ok to accept as is for payments without changing it. The payment will use the merchant profile that was created for that credit card number.
• During the payment process, if you're searching for known credit cards for a patron, it will only display credit cards that have a merchant profile created for it. Although Theatre Manager may have the credit card on file, if there is no merchant profile created for it, it will not display. If this is a concern, use the function to build merchant profiles for known credit cards, the transition to using merchant profiles will more seamless.

Steps to Start Using Merchant Profiles

1. Contact your merchant provider representative and have them enable the module "Customer Payment Profiles" (*read the stop sign below*) on your merchant account.

   Each merchant provider has its own unique name for the setup and maintaining of "Customer Payment Profiles." When talking with your merchant provider, use the following name to describe the feature you'll be activating: Authorize.Net - use the feature name Customer Profiles Bambora - use the feature name Payment Profiles (Theatre Manager's interface with Bambora to maintain Merchant Profiles is currently under development). Elavon - use the feature name Card Manager Transactions Moneris - use the feature name Hosted Vault Paymentech Oribital - use the feature name Customer Profile Management

2. After contacting your merchant provider representative and they have confirmed "Customer Payment Profiles" has been enabled on your merchant account:
   • set Enable Profiles to "active" to activate the feature within Theatre Manager.
   • For Authorize.Net - set the Profiles API URL.
   • For Bambora - set the Profiles API Logon Key anbd the Profiles API URL.
3. Save the change to the merchant information.
4. Log out of Theatre Manager.
5. Log into Theatre Manager to start processing credit cards as normal. Customer Payment Profiles will start to be created automatically for each credit card processed.

Steps to Verify if Merchant Profiles are Being Created

1. Follow the steps for Accessing the Merchant Profiles Customer List to view a patron's payment profile.
2. If a profile exists, Theatre Manager and your merchant provider are functioning correctly.
3. If there are no profiles, contact Arts Management Support to review your Merchant Profile Setup.

Can I Stop Using Merchant Profiles?

Yes, at any time. All pre-existing merchant profiles will remain within Theatre Manager's database for future use if merchant profiles is re-enabled for this merchant account.

If your PCI Settings are set to Schedule D to retain encrypted credit card data in Theatre Manager, and if you process any new credit cards while the Enable Profiles is inactive, a merchant profile will not be created. If you choose to Enable Profiles later on, it is suggested using the function to build merchant profiles for known credit cards, to make the transition back to using merchant profiles more seamless.

If your PCI Settings are set to Schedule C to shred cards immediately after use, and if you process any new credit cards while the Enable Profiles is inactive, a merchant profile will not be created. If you choose to Enable Profiles later on, you will require the full credit card number again before processing another new payment for that patron's credit card.

1. Set the Enable Profiles flag to "inactive" to stop the feature within Theatre Manager. This will only inactivate it within Theatre Manager.
2. Save the change to the merchant information.
3. Log out of Theatre Manager.
4. Log into Theatre Manager to start processing credit cards as normal. Customer Payment Profiles will no longer be displayed or created automatically for each credit card processed.

If I change Merchant Providers, will the Existing Merchant Profiles continue to work with the New Provider?

No. The Customer Payment Profile's created by the merchant provider are uniquely linked to that merchant provider and your merchant account number. Customer Payment Profiles cannot be shared between different providers or accounts.

The miscellaneous tab is used to provide contact information for your merchant provider. Please put information into these fields so that your staff will know who to contact in case of messages from the merchant provider like 'Hold Card' or 'Decline'. Clients using Orbital can use the information pictured for the name and phone number fields, then the email address of the organization's finance director or accountant. Those using other service providers will need to fill in contact details for their Merchant Provider or bank here.

Parts of the Miscellaneous Tab

Contact Person	Enter the name of the Merchant Contact person when a card comes back as 'declined', 'call center' or 'hold card'
Phone Number	Enter the phone number of the contact person
E-Mail	Enter the e-mail address of the Contact person
	Opens an email to be sent to the address listed

This is the list of employees that currently use this merchant account. If changing merchant accounts, you might need to change these employees to another merchant record.

If you have multiple merchant accounts (or are retiring an old merchant provider), you can drag employees from the 'employee' tab in one merchant detail window to another to transfer them to another merchant provider.

Parts of the Employees Tab

Employee List	Displays the Employee List of those employees who can use this merchant account.
	Opens the Employee Access window for the selected employee.click here for more information on the Employee Access window.

This tab displays the credit cards accepted for authorization by this merchant account.

If you have multiple merchant accounts (or are retiring an old merchant provider), you can open up the card window on both merchant providers and drag the payment types from one merchant account to another. Any post dated payments associated with the old merchant account will be transferred to the new merchant account so they can be authorized in the future properly.

Parts of the Cards Tab

	You can add cards from the Payment Methods defined in Code Tables. Click here for more information.
	You can open and edit the selected card.
	You can remove card that are no longer accepted

Changing your Bank is not the same as changing your merchant provider. You can change either/or at any time. Refer to the basic definitions used the credit card industry for more information on roles and responsibilities of either.

You can change your merchant provider to any of the supported credit card processors at any time you want. But be very aware of the impact on future refunds as discussed below.

 

Advantages of Changing Merchant Provider and/or Processor

You may get various benefits such as:

• more amenable rates
• better service when you call them for help
• more supported features such as hosted payments online or pin pads

 

Disadvantages of Changing Processors

There are disadvantages of changing service providers - most notably:

• Linked Refunds which apply to a specific patron, merchant and order -and-
• merchant profiles which will need to be recreated as patrons by.

If you suspect you might have a significant number of refunds to do for upcoming shows that are or could be cancelled, you might want to:

• hold off on changing your merchant provider until such a time you've got a low exposure on the need to do refunds -or-
• Migrate to the new merchant account, while keeping the old one available/active for future box office returns for a period of time - say a few months, if that option is possible.

 

Why are refunds problematic during Merchant Changeover?

In recent years, merchant providers have instituted fraud policies that apply one or more of the following rules (Linked Refunds) that mean refunds

• must within a certain number of days of authorization (normally 120, but can sometimes be extended)
• to the same card that was used to purchase
• with a token provided by the merchant provider (changing merchants nullifies the token)
• up to the same amount on the original purchase
• using the same order number
• to the same merchant provider

The rules above are imposed by the credit card companies and they can change at any time. If you change a merchant provider, then at least 3 of the rules above are viiolated:

• #3 (the token),
• #5 (the same order number),
• #6 different provider

The new merchant provider will not allow refunds for any charges done by the old merchant provider.

	You may need to ask the new merchant provider to approve you for independent refunds - which they may charge more for, or may not give you that permission. Note, that Independent refunds of a card used with a new merchant processor means you must ask the patron for their card number again. (linked refunds do not need you to get the card).
	Alternatively, you many need to keep your old merchant provider setup available for a few months for refunds only - until your risk of needing to do a refund to the old provider is past.

Make sure you have all the information from your merchant provider to enter into the fields on the merchant window. If you cannot complete this section, do not go on to the next section.

1. Set up the information for your new merchant account.
   • Do not activate it yet -and-
   • Set the new merchant to emergency mode
2. Set up NEW credit card payment methods for your NEW merchant accounts
   • You will need to go to the payment code table
   • Create card payment types for VISA, MCARD, AMEX etc that your new merchant provider accepts
   • Associate them with your new merchant provider created in step 1
   • You might also want to rename your old VISA, etc payment methods to 'VISA - old merchant provider' so that you know which is which at a glance

     

3. Complete the End of Day Process for your current Merchant Provider.
4. Immediately turn your existing merchant provider into emergency mode. This will allow:
   • Sales to continue while you complete the switchover
   • Cards entered while in emergency mode are not authorized, but will be moved to the new merchant provider as post dated payments (due today).
   • Those cards can then be authorized in next end of day against the new merchant account.
   • This allows you to maximize sales uptime and minimize web sales outage to minutes.

Once you have all the merchant information entered from the previous step:

1. Goto Setup >> System Tables > Merchant Accounts to see the merchant account list. You should see both your current and your future merchant records.
2. Open both your old merchant account and your new one.
3. Select the Employee tab on both windows
   • Select and drag all employees from the old merchant account to the Employee tab of the new merchant account.
   • You will see that all employee names now appear on the new merchant. From this point in, those employees will use the new merchant account.
4. On the NEW merchant account window:
   • Check the 'Active' flag in the new merchant account
   • Uncheck the emergency mode setting in the new merchant account
   • Close the new merchant account window
5. On the OLD merchant account window:
   • Uncheck the Active box in the old merchant account window.
   • Close the old merchant account window

Once the Merchant Account is updated in Theatre Manager and all Merchant Numbers have been updated. Employees will need to log out of Theatre Manager and back in for changes to take effect. Once logged back in, test the new merchant account from end to end by

1. processing a test transaction to ensure the new merchant account processes cards correctly.
2. Run an End of Day in Theatre Manager to ensure the transaction batches properly.
3. Open your online merchant profile and see that the batch is there and closed, with the right amount

Once you are sure the transactions are processing correctly you can then start up the web sales again and employees can log back into the database.

When you make the changeover to the new merchant account, you must RESTART your web listeners to ensure all web checkouts use the new merchant provider

Many venues use post dated payments for donation, recurring donations. subscriptions and partial or progress payments for courses.

These credit card payments are linked to the payment method for the old merchant processor and need to be switched over to the new processor. To do so, repeat the following steps for each credit card type you now accept for your new merchant provider.

The transfer process only does one Credit Card type at a time in case you want to split merchant accounts. User it iteratively to transfer VISA from old merchant to new merchant AMEX from old merchant to new merchant DISC from old merchant to new merchant MCARD from old merchant to new merchant etc.

1. Go to Setup->System tables and find all your payment methods. You should see a list of your payments like below:
2. Open one of the OLD credit card payment methods associated with the OLD merchant provider. It should look like the window below.
   • The Migrate Postdated button will be active.
   • Click on it and a list of merchant providers will appear.
   • Your new one should be visible
   • select it
   
3. You will be asked to confirm that all post dated payments are to be moved to the new merchant provider. Confirm if you wish to continue. If you make a mistake, you can always reverse the process and move from the new merchant provider back to the old one.

   

4. Make the payment method you just transferred the post dated payments from INACTIVE so that it can't be used again.
5. Repeat the above steps for each of the other credit cards you are transferring to the new merchant account

NOTE: to help prevent possible mistakes transferring from the old merchant to the new, the NEW merhant account will only appear in the popup list if: The new merchant account is active The new merchant account is not in emergency mode The same card type (eg VISA) exists for both old and new merchants.

At the box office, if you print a receipt ticket face along with the tickets, you may need to change the merchant information on that ticket face. The ticket face likely uses data from the merchant account - yet it is wise to make sure the information is correct.

These days, most people do not print a credit card receipt, or they email tickets

1. Goto Setup >> Ticket Faces
   This will open the Ticket Faces List window.
2. Locate your Credit Card ticket Face
3. Edit the ticket face
   
4. Locate the line of code that displays your current merchant account number(s) (if they are hard coded on the ticket face). If the field is MM_MERCHANT_NUMBER, then no change is require to your ticket faces
5. Edit the line of code to have your new merchant account information
6. Click the Save button
7. Click Save the toolbar