TeamViewer as a download

If the machine requiring assistance does not have Theatre Manager installed on it, the Remote Assistance installer can be downloaded from the Arts Management website. The installer can be used to access the remote application which will provide a session id and password.

1. Download the TeamViewer installer to the desktop using the links below:

   THE INSTALLATION FILE FOR PC:
   http://www2.artsman.com/Software/AMSQuickSupportPC.zip

   THE INSTALLATION FILE FOR MAC:
   http://www2.artsman.com/Software/AMSQuickSupportMac.zip

2. Extract the TeamViewer installer to the desktop.
3. Open the AMSQuickSupport folder on the desktop.
4. Double click on the AMSQuickSupport icon to start the application.
5. A new window will appear displaying an ID and Password.

   It may take a few moments for the ID to populate. If the ID does not populate it may be the network security settings do not allow for communication on port 80 or 5938.

6. Reply to an existing email from the Support Team for the Current Case with the ID and Password.

   A new email should not be created to send the ID and Password.

For more information on TeamViewer and how it functions please click here.