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TeamViewer from Login Window

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Occasionally remote access is required when you cannot connect to the database. If you can reach the login window, the following steps will provide remote access:

  1. Open Theatre Manager.

    This can be done by double clicking on the theatre masks icon on the desktop.

  2. In the login screen, click the Change Data File button at the bottom of the window.
  3. Click the Remote Assistance button in the Select a Database window.
  4. A new window will appear displaying an ID and Password.

    It may take a few moments for the ID to populate. If the ID does not populate it may be the network security settings do not allow for communication on port 80 or 5938.

  5. Reply to an existing email from the Support Team for the Current Case with the ID and Password.

    A new email should not be created to send the ID and Password.