Occasionally remote access is required when you cannot connect to the database. If you can reach the login window, the following steps will provide remote access:
- Open Theatre Manager.
This can be done by double clicking on the theatre masks icon on the desktop.
- In the login screen, click the Change Data File button at the bottom of the window.
- Click the Remote Assistance button in the Select a Database window.
- A new window will appear displaying an ID and Password.
It may take a few moments for the ID to populate. If the ID does not populate it may be the network security settings do not allow for communication on port 80 or 5938.
- Reply to an existing email from the Support Team for the Current Case with the ID and Password.
A new email should not be created to send the ID and Password.